Customer Support Associate

You will be responsible for providing technical support and ensuring customer success in the following ways: - Troubleshooting technical issues faced by customers. - Diagnosing and resolving technical problems efficiently. - Assisting in setting up and onboarding customers to our software. - Communicating with customers to identify the root cause of their issues. - Providing step-by-step guidance to customers to resolve technical problems. - Following up with clients to confirm issue resolution. - Supporting the implementation of new applications. - Testing and assessing new technologies for effectiveness. Qualifications required for this role include: - A Bachelor's degree in computer science or information technology, or a Graduate Degree with certification in Microsoft or Linux. - Previous experience in tech support, system administration, devops, or a similar role. - Proficiency in Windows, Linux, and Mac OS. - Familiarity with remote desktop applications and help desk software. - Strong attention to detail and problem-solving skills. - Excellent interpersonal, written, and verbal communication skills. - Genuine interest in understanding and resolving technical issues. vPersonalize aims to streamline supply chains and ensure seamless manufacturing processes. The company is backed by Accel Partners and was founded by experienced technologists in the apparel and footwear industry. Leveraging patented technologies for 3D Visualization, CAD, automated pattern generation, grading, and an AI-based design automation platform, vPersonalize specializes in software for on-demand manufacturing. This is a full-time position with benefits such as health insurance and the opportunity to work remotely during US shift timings. Fluency in English is required, and knowledge of Hindi is preferred for this role.,