Customer Support Associate

Role Overview: As a customer service representative, you will be responsible for assisting customers via chat or call regarding orders, deliveries, returns, and general inquiries. Your role will require you to maintain professionalism and empathy during interactions and accurately log and update issue details in internal systems. Additionally, you will need to adhere to performance metrics such as response time, quality, and customer satisfaction. Key Responsibilities: - Assist customers via chat or call regarding orders, deliveries, returns, and general inquiries. - Maintain professionalism and empathy during interactions. - Accurately log and update issue details in internal systems. - Adhere to performance metrics such as response time, quality, and customer satisfaction. Qualification Required: - Freshers and experienced candidates both can apply. - Excellent communication skills. - Basic computer knowledge and typing proficiency. (Note: Additional details of the company were not included in the provided job description),