Customer Support Associate

Job Summary
We are looking for a Customer Support Executive with at least 1 year of experience to handle customer inquiries, resolve issues, and ensure customer satisfaction. The ideal candidate should have strong communication skills, basic technical knowledge, and the ability to manage customer interactions professionally.

Key Responsibilities

Respond to customer queries via phone, email, chat, or social media.

Provide accurate information about products, services, and policies.

Resolve customer complaints and escalate issues when needed.

Assist customers with order-related queries, returns, refunds, and account updates.

Troubleshoot basic technical or service-related issues.

Maintain detailed and accurate records of customer interactions in CRM tools.

Follow up with customers to ensure their issues are fully resolved.

Achieve performance metrics such as customer satisfaction, response time, and resolution rate.

Skills & Qualifications

Minimum 1 year of experience in customer support or a related role.

Strong verbal and written communication skills.

Good problem-solving abilities and a customer-first attitude.

Ability to multitask and work under pressure.

Familiarity with CRM tools (e.g., Zendesk, Freshdesk, or similar) is an advantage.

Basic computer skills and the ability to quickly learn new systems.

Key Competencies

Empathy and patience

Active listening

Conflict resolution

Time management

Team collaboration

Job Types: Full-time, Permanent

Pay: ₹15,416.55 - ₹25,700.05 per month

Benefits:

• Health insurance

Work Location: In person