Link to Apply at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatAt LimeChat , our mission is to revolutionize conversational commerce by enabling human-level interactions on WhatsApp. Backed by top-tier investors and a proud member of Y Combinator's Winter 2021 (YC W21) batch , we are at the forefront of AI-driven customer engagement. Serving over 300+ prominent brands like HUL, ITC, Piramal Health, Wow Skin Science, Sugar Cosmetics, and Snitch, we transform the way businesses interact with customers through exceptional AI-powered chat experiences.Our founders are Computer Science alumni from IIT Delhi with a specialization in AI and have been recognized as Forbes 30 Under 30 honorees for their groundbreaking work. Their vision and leadership drive us to build the best products in the industry.We pride ourselves on our culture at LimeChat. We think of our company as an elite sports team with A-players in each role. When such rockstar team members work together, they push each other to improve and become outstanding as a result. People who have worked at LimeChat have consistently found this to be the highest-growth period of their entire careers.Working at a rocketship startup is tough but rewarding in terms of personal growth. Many of our team members have seen exceptional growth within LimeChat in a very short period. Many have also gone on to become leaders at top companies or even founded their own companies.We don’t measure productivity by work hours but by initiatives to create and implement new ideas that shape the future of the company. Problem-solving isn’t an asset; it’s an expectation. We look forward to building something truly remarkable together.Some Quotes We Live By“It’s okay to fail. It’s not okay to not try.”“Do the right thing when others are not looking.”What are we looking for?We're on the lookout for tech-savvy problem solvers. As a key player in our team, your knack for diagnosing, troubleshooting, and utilizing tools like SQL, Freshdesk, JIRA, and Kibana will be invaluable. If you're passionate about exceeding SLAs, ensuring client satisfaction, and contributing to a dynamic work environment, join us on this exciting journey. Your skills will be the driving force behind the success of our engineering and support teams. Let's make a difference together!ResponsibilitiesDiagnose, troubleshoot, and escalate bugs to the engineering team.Monitor and resolve client issues using logs and internal tools.Utilize SQL to run scripts and retrieve data per client requests.Adhere to SLAs, ensuring high customer satisfaction and throughput.Use Freshdesk (Ticketing) and JIRA for effective issue tracking and management.RequirementsBachelor's degree in Computer Science, Information Technology, or related field.Proficiency in SQL for data retrieval and analysis.Experience with Freshdesk (Ticketing) and JIRA for issue tracking.Strong troubleshooting skills and the ability to diagnose technical issues.Excellent communication skills, both written and verbal.Customer-focused with a commitment to meeting and exceeding SLAs.Analytical mindset and adaptability to a fast-paced environment.Collaborative team player with a willingness to share knowledge.Good knowledge of tools like kibana to be able to understand and read logsBonus SkillsB2B SAAS experienceApply HereDoes this role sound like a good fit? Apply here Show more Show less

Responsibilities About LimeChatWhat are we looking forThe Finance Associate will play a critical role in our Finance team by managing outstanding invoices, implementing our collections processes, and overseeing client payment compliance. The ideal candidate will be responsible for handling difficult payment situations tactfully, issuing legal notices when necessary, and maintaining positive relationships with our clients.ResponsibilitiesCollections Management: Proactively contact clients with overdue accounts to arrange for payment, offering solutions where possible.Account Reconciliation: Reconcile customer accounts, identify discrepancies, and work with clients to resolve disputes.Client Communication: Act As The Primary Contact For Payment-related Inquiries, Providing Clear Communication Regarding Payment Terms, Late Fees, And Collection Procedures.Reporting & Documentation Maintain accurate records of collections, legal notices, and client interactions in our system. Prepare weekly and monthly reports on collections and outstanding balances.Process Improvement: Identify opportunities to streamline the collections process and reduce overdue payments through proactive client engagement and risk assessments.Legal Enforcement: Requirements Draft, send, and follow up on legal notices for non-payment, coordinating with our legal team to ensure adherence to compliance standards.RequirementsExperience: 1+ years of experience in collections, preferably in a SaaS or technology-driven environment.Legal Knowledge: Familiarity with collections law, including issuing legal notices and managing accounts in collections.Communication Skills: Strong written and verbal communication skills, with the ability to navigate sensitive conversations professionally.Detail-Oriented: Meticulous record-keeping and attention to detail to ensure all interactions and legal notices are documented and managed appropriately.Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related fieldBenefitsUnlimited PTO / sick leaveSubsidised fitness membership Free lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply here Show more Show less

About LimeChatAbout The RoleWe’re Looking For a Product Analyst who can turn product usage data into clear recommendations that move our metrics. You’ll partner with PMs, engineers and designers to decide what to build, measure the impact once it’s live and spot opportunities the rest of us miss . Expect to jump between exploratory analysis, dashboard building and structured experiments in a single day.This is an ideal role for someone with 1-2 years of hands-on product analytics experience who wants end-to-end ownership rather than a narrow slice of the funnel.What you’ll doProduct & user analyticsMap user journeys and surface friction points across activation, engagement and retention funnelsRun deep-dive analyses on new features: cohort cuts, retention curves, segmentation, etc.Design and evaluate A/B tests; translate results into product decisionsCreate lightweight forecasting models for revenue impact and payback of roadmap itemsWork with PMs to define North-Star and supporting metrics for each initiativeSelf-serve insightsBuild and maintain Metabase / Looker dashboards that tell a clear story to non-analystsAutomate recurring reports for weekly product reviews and roadmap planningDocument definitions and data models so everyone speaks the same metric languageCross-functional partnershipFeed customer-level insights to Growth and CS teams for upsells and churn preventionPartner with Engineering on event-tracking specs and data quality checksSupport founders with board decks and investor metrics when product data is neededWhat we’re looking for1–2 years in product analytics, growth analytics or data-driven product opsStrong SQL skills and comfort with one BI tool (Metabase, Looker, Power BI or similar)Ability to break down ambiguous questions, run the numbers and explain them simplyFamiliarity with A/B testing concepts and common product metrics (DAU/WAU/MAU, retention, LTV, payback)Proactive, detail-oriented and happiest when you own the outcome end-to-endNice to haveExperience in SaaS or B2B products, especially chatbots or CX automationExposure to Python/R for deeper analysis or ML prototypesBasic understanding of revenue metrics and financial dashboardsBenefitsUnlimited PTO / sick leaveSubsidised fitness membership Free lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyExcited to shape the future of Gen AI in India? Apply here Show more Show less

About LimeChatWhat are we looking forWe’re looking for a proactive and detail-orientedCustomer Success Operations Executiveto support our growing Customer Success team. This entry-level role is perfect for someone who enjoys creating structured processes, working cross-functionally, and enabling customer-facing teams to operate at their best.You will be responsible for building and maintaining workflows, automating customer journeys, and supporting daily operations that help improve customer experience and team productivity.ResponsibilitiesBuild and manage customer lifecycle workflows using tools like CRM and marketing automation platforms (e.g., HubSpot, Salesforce).Set up automated onboarding and engagement sequences to streamline customer journeys.Maintain internal documentation for CS processes and tools.Serve as an operations partner to the Customer Success team—providing support with tools, templates, and execution.Help implement and manage customer success platforms and support systems.Assist with daily operational tasks such as task tracking, ticket management, and customer communication coordination.RequirementsBachelor’s degree in Business, Engineering, or a related field.0–1 year of experience in operations, customer success, or business support roles (internships included).Basic knowledge of Excel/Google Sheets and familiarity with tools like HubSpot, Salesforce , or other CRMs is a plus.Strong organizational and communication skills.Quick learner with a growth mindset and ability to multitask in a fast-paced environment.What we OfferA collaborative, high-growth work environment.Opportunities to develop in the areas of customer success, tools, and SaaS operations.Access to mentorship, learning resources, and hybrid work flexibility.BenefitsUnlimited PTO / sick leaveSubsidised fitness membership Free lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply here Show more Show less

About LimeChatWhat are we looking forWe are looking for a Sales Development Representative with a minimum of 2 years of experience in a sales development role within B2B product companies, particularly with outbound sales experience. The ideal candidate should be a strong hustler with a persistent, 'never give up' attitude and hands-on experience with multiple sales channels including LinkedIn, emails, and cold calls.ResponsibilitiesMake lists of qualified prospects from various databasesContact potential clients through cold calls, emails, LinkedIn etc.Understand the customer pain points addressed by our productsIdentify client needs and suggest appropriate products/servicesWrite copy, personalized to needs of the prospectProactively seek new business opportunities in the marketSet up meetings or calls between prospective clients and Account ExecutivesReport on (weekly/monthly/quarterly) leadgen resultsStay up-to-date with new products/services and new pricing/payment plansRequirements2+ years of experience in a sales development role in B2B product companies (Outbound Sales Experience preferred)Strong hustlerPersistent, 'never give up' attitudeHands-on experience with multiple sales channels including LinkedIn, emails, cold callsAbility to communicate, present, and influence all levels of the organization, including executive and C-levelProven ability to articulate the distinct aspects of products and servicesExcellent listening, negotiation, and presentation skillsExcellent verbal and written communications skillsBachelor degree is minimum required qualificationBenefitsUnlimited PTO / sick leaveSubsidised fitness membership Free lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply here Show more Show less

Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhy this role mattersYou’ll be our first dedicated Responsibilities R2R Finance Associate —owning books close, collections, and compliance. Your rigour will give leadership a real‑time view of cash, margins, and runway while keeping us audit‑ready as we expand globally.ResponsibilitiesOwn the close: Post journals, reconcile ledgers, and deliver monthly/annual closes within T+5 .Accounts receivable & collections: Raise invoices via Zoho Books/Chargebee , monitor ageing, follow up with customers, and escalate delinquent accounts (including drafting legal notices when necessary).Accounts payable: Validate vendor bills, manage approval workflows, and schedule payments—optimising DPO without hurting relationships.GST/TDS & compliance: File returns on time, maintain schedules, and support transfer‑pricing/withholding queries.Bank & wallet reconciliations: Match Stripe/Razorpay payouts, investigate variances, and keep suspense at zero.Reporting & analysis: Prepare MIS packs—P&L, balance sheet, cash‑flow—highlighting variances and actionable insights for leadership.Audit & controls: Maintain documentation, support statutory and SOC 2 audits, and drive process improvements and automation.Must‑haves1–3 yrs in R2R/GL accounting or Finance Ops for a SaaS/tech company.Bachelor’s in Commerce/Finance/Accounting ; CA Inter, CMA, or MBA‑Fin preferred.Solid knowledge of IND AS/IFRS and revenue recognition for subscription models.Hands‑on with Excel/Google Sheets (pivot, lookups) and an accounting system (Zoho Books, QuickBooks, Netsuite, Tally, or SAP).Working understanding of GST, TDS, and ROC compliances in India.Strong written & verbal communication—able to chase collections while preserving relationships.High attention to detail and integrity—you treat ₹1 and ₹1 M the same.Nice‑to‑haveExperience with Stripe , Razorpay , or Chargebee billing workflows.Familiarity with SaaS metrics (MRR, ARR, NRR) and unit economics.Basic SQL for ad‑hoc data pulls; Google Looker Studio dashboards.Exposure to process automation (Zapier, Make, or Python scripts).Stack @ LimeChatZoho Books Chargebee Stripe Razorpay Excel / Google Sheets Slack NotionGrowth PathYear 1: Reduce month‑end close from T+10 → T+5, cut DSO by 20 %, and automate GST/TDS workflows.Year 2+: Lead AR/AP squad, own FP&A modelling, or step into a Finance Manager role.BenefitsUnlimited PTO / sick leaveSubsidised fitness membership Free lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply hereChoose “Finance Associate (R2R)” in the Dropdown

Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhy this role mattersYou’ll be the first dedicated Product Analyst At LimeChat. Your Analyses Will Decide What We Build, How We Launch, And Whether We Double‑down Or Pivot. If Turning Raw Event Streams Into Sharp Product Strategy Excites You, Read On.What You’ll DoOwn Funnel Analytics Map activation → engagement → retention journeys; identify friction and craft data‑backed recommendations.Design experiments: Partner with PMs to run A/B & multivariate tests; crunch results and translate into roadmap actions.Define metrics: Establish north‑star KPIs and supporting dashboards in Metabase/Looker so every squad can self‑serve insights.Revenue impact modelling: Forecast payback of new features, price changes, and GTM campaigns; quantify incremental MRR/NRR.Data quality stewardship: Write tracking specs, QA event streams, and work with Engineers to keep our Snowflake/BigQuery tidy.Cross‑functional enablement: Feed customer‑level insights to Growth & CS for upsells/churn saves; support founders with board decks.Must‑haves1–3 yrs in product/growth analytics or data‑driven product ops for SaaS or B2B products.Expert in SQL (window functions, CTEs, optimisation) and fluent with at least one BI tool ( Metabase, Looker, Power BI, Amplitude, Mixpanel ).Strong grasp of product metrics (DAU, WAU, MAU, retention curves, LTV, payback) and experimentation theory (power, significance, lift).Ability to break down ambiguous problems, choose the right methods, and communicate insights in plain English.Curiosity + ownership—you spot anomalies before the PM does and chase them till root cause.Nice‑to‑havePython/R for advanced analysis (p‑stats, cohort modelling) or quick notebooks.Experience with event pipelines (Segment, RudderStack) and cloud warehouses ( BigQuery, Snowflake, Redshift ).Knowledge of subscription/SaaS finance metrics (MRR, NRR, CAC, payback) and pricing analytics.Familiarity with LLM usage metrics and prompt evaluation would be a bonus.Stack @ LimeChatSQL (Clickhouse) Metabase HubSpot Mixpanel Python (pandas, scipy) ChargebeeGrowth PathYear 1: Ship Self‑serve Dashboards, Reduce Ad‑hoc Query Backlog By 70 %, And Drive a 10 % Lift In Activation Via Data‑led Experiments.Year 2+ Lead an Analytics pod, own data strategy, or transition into Product Management/Growth.BenefitsUnlimited PTO / sick leaveSubsidised fitness membership Free lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyExcited to shape the future of Gen AI in India? Apply hereChoose “Product Analyst (PA)” in the Dropdown

Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhy this role mattersOur CSMs manage dozens of brands each. Your mission: build the playbooks, automations, and data plumbing that let them focus on strategy — while the boring bits run themselves. You’ll be the first hire in CS Ops, with a direct line to Growth and Product.ResponsibilitiesAutomate the lifecycle: Configure onboarding, adoption, renewal, and expansion workflows in HubSpot/Salesforce And WhatsApp Campaigns.Own Tooling Evaluate, implement, and maintain CS platforms (Vitally, Planhat, or custom dashboards) and ensure data flows are accurate.Build dashboards & alerts: Use Google Sheets / Looker Studio to surface health scores, churn risks, and NRR upsell signals.Process documentation: Create SOPs, templates, and internal wikis so every CSM follows the same gold‑standard playbook.Ticket hygiene: Manage task boards, SLA trackers, and escalations—partnering with Support, Product, and Engineering.Continuous improvement: Analyse CS operations metrics (FRT, TTR, NPS) and lead kaizen projects that move the needle.Must-haves0–1 yr in operations, CS, or RevOps (internships welcome).Comfortable with Excel/Google Sheets formulas, pivots, and data‑cleaning.Exposure to a CRM (HubSpot, Salesforce, or Freshworks) and a hunger to master automation workflows.Detail‑obsessed and process‑driven—your Notion pages are a work of art.Clear communicator who can juggle multiple stakeholders and deadlines.Growth mindset: you learn fast, ask questions, and iterate.Nice‑to‑haveBasic SQL for ad‑hoc queries.Experience with customer success tools (Gainsight, Vitally, Planhat) or marketing automation (Braze, MoEngage).Familiarity with SaaS metrics (NRR, GRR, CSAT).Growth PathYear 1: Standardise onboarding, automate health‑score alerts, save CSMs 10 hrs/week via templated workflows.Year 2+: Own CS tooling roadmap, mentor junior ops hires, or transition into RevOps/CSM roles.BenefitsUnlimited PTO / sick leaveSubsidised fitness membership Free lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply hereChoose “Customer Success Ops” in the Dropdown

Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhat are we looking for?We’re looking for our first dedicated SDET to architect the automation backbone that keeps LimeChat shipping fast without breaking trust. You’ll own end‑to‑end quality—from flaky‑test crusades to performance benchmarks—so our GenAI releases feel magic, not risky.ResponsibilitiesBuild the framework: Design and implement a scalable Cypress/Playwright + Jest automation suite covering web, APIs, and WhatsApp flows.Own CI gatekeeping: Embed tests into GitLab CI/CD so every merge triggers security, functional, and performance checks.Performance & reliability: Craft k6/Artillery scripts to stress microservices, track p95 latency, and catch regressions before production.Shift‑left quality: Pair with Product & Engineering during grooming to define testable acceptance criteria and edge cases.Data‑driven triage: Instrument flaky‑test dashboards, categorise failures, and drive MTTR 85 % automated functional coverage, reduce regression cycle from days → hours.Year 2+: Lead a small QA Guild, introduce chaos & resilience testing, or transition into SRE/Platform Engineering.Perks & BenefitsUnlimited PTO & sick leaveSubsidised fitness membershipFree lunch & snacksAnnual company retreatPet‑friendly office 🐾Apply HereDoes this role sound like a good fit? Apply hereChoose “Software Engineer in Test (SDET)” in the Dropdown

Responsibilities Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhat are we looking forWe are looking for a Sales Development Representative with a minimum of 2 years of experience in a sales development role within B2B product companies, particularly with outbound sales experience. The ideal candidate should be a strong hustler with a persistent, 'never give up' attitude and hands-on experience with multiple sales channels including LinkedIn, emails, and cold calls.ResponsibilitiesProspect like a scientist: Build and iterate ICP lists using Apollo, LinkedIn Sales Navigator, And Crunchbase .Multi‑channel Outreach Launch personalised sequences across email, LinkedIn, WhatsApp, and cold calls—averaging 60+ touches/day.Own discovery: Qualify prospects against BANT/CHAMP criteria, uncover pains, and book high‑intent meetings for AEs.Copy that converts: Craft Subject Lines, Call Scripts, And InMail Hooks That Cut Through Noise And Hit > 25 % Reply Rates.Track & Optimise Log every activity in HubSpot ; analyse open/click/response metrics to A/B test messaging weekly.Collaborate with Marketing: Feed real‑time market intel on objections, competitors, and campaign performance.Hit & exceed targets: Deliver monthly quotas for SQLs and pipeline sourced—celebrate, learn, repeat.Must‑haves2–3 yrs SDR/BDR experience in B2B SaaS with demonstrable outbound success (≥ $500 k pipeline sourced/quarter).Comfortable running cold calls (40+/day) and writing high‑impact emails.Hands‑on with HubSpot (or Salesforce), sequencing tools (Outreach/Apollo/Yesware), and LinkedIn Sales Nav.Strong research skills—you can dissect a company’s tech stack, funding, and org chart in minutes.Resilient “never‑give‑up” attitude; you see objections as puzzles to solve.Clear, concise communicator; fluent in English (bonus if Hindi as well for local brands).Nice‑to‑haveExperience selling to e‑commerce, D2C, or Martech buyers.Familiarity with GenAI/Conversational AI Concepts; Can Explain Chatbots Vs. Agents At a Cocktail Party.Basic Analytics (Google Sheets, Looker Studio) To Self‑serve Performance Insights.Metrics For SuccessSQLs Booked/monthPipeline $ Created/quarterSequence Reply Rate & Meeting ConversionCRM Hygiene (activities Logged, Data Accuracy)Growth PathYear 1 Master outbound playbook, hit 120 % of target for 3 consecutive quarters.Year 2+: Move into Senior SDR, AE, or Growth Ops depending on strengths.BenefitsUnlimited PTO / sick leaveSubsidised fitness membership Free lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply hereChoose “Sales Development Representative (SDR)” in the Dropdown

Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhy this role matters?Our Support team is the frontline of customer happiness and product reliability. As a founding Responsibilities Technical Support Engineer for our enterprise push, you’ll debug production issues, surface insights to Engineering, and help design processes that scale from dozens to hundreds of enterprise customers.ResponsibilitiesOwn incident triage: Reproduce, diagnose, and resolve customer‑reported issues across APIs, dashboards, and WhatsApp integrations.Deep‑dive with logs & queries: Use Kibana , Grafana , and SQL to trace requests, analyse data anomalies, and craft temporary workarounds.Ticket mastery: Drive the full lifecycle in Freshdesk (response ≤30 min) and JIRA (escalation ≤4 h) while keeping clients updated in clear, jargon‑free language.Build runbooks & dashboards: Document playbooks, SOPs, and health metrics so future team‑mates can hit the ground running.Champion SLAs: Proactively Monitor Alerts, Flag Risky Trends, And Collaborate With Infra & Product To Keep Uptime > 99.9 %.Close The Feedback Loop Distil recurring issues into actionable insights—informing roadmap, quality initiatives, and customer education.Must-haves1–3 yrs in B2B SaaS or API‑driven products as Tech Support / DevOps / SRE / QA.Proficiency in SQL (PostgreSQL/MySQL) and comfort reading backend code/logs.Hands‑on with Freshdesk (or Zendesk), JIRA , and observability stacks ( Kibana/ELK, Datadog, Grafana ).Confident troubleshooting HTTP, REST APIs, webhooks, authentication flows.Crisp written & verbal communication—able to translate tech speak into customer‑friendly updates.Shift‑left mindset: you think prevention > cure and automate to avoid repeat incidents.Nice‑to‑haveScripting in Python or JavaScript for quick log parsers / alert integrations.Exposure to Docker/Kubernetes and cloud services (AWS/GCP).Experience defining and reporting support KPIs (FRT, MTTR, CSAT).Familiarity with incident frameworks like ITIL / PagerDuty.Growth PathYear 1: Establish L1/L2 processes, automate key reports, become go‑to expert on customer data flows.Year 2+: Lead a support pod, influence reliability roadmap, or transition into SRE/Customer Success Engineering.Perks & BenefitsUnlimited PTO & sick leaveSubsidised fitness membershipFree lunch & snacksAnnual company retreatPet‑friendly office 🐾Apply HereDoes this role sound like a good fit? Apply hereChoose “Tech Support Engineer” in the Dropdown

Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhy this role mattersOur Product team is scaling quickly. As an Associate Product Manager , you’ll keep the engine humming by writing crisp docs, coordinating demos, and shepherding custom bot builds—from brief to ship. Your work frees senior PMs to focus on strategy while ensuring nothing slips through the cracks.ResponsibilitiesOwn product documentation: Maintain release notes, API guides, and internal wikis so everyone—from Sales to Support—has the latest intel.Draft feature PRDs: Translate fuzzy ideas into clear problem statements, user stories, and acceptance criteria.Build demo bots: Configure sandbox flows in our bot builder to wow prospects and investors.Client onboarding liaison: Gather requirements for custom implementations, align timelines, and manage feedback loops.Oversee custom bot development: Work with Design & Engineering to scope, track, and deliver bespoke solutions on time.Market & user research: Conduct quick competitor teardowns and user interviews to inform backlog prioritisation.Metrics & QA: Define success metrics, run smoke tests, and monitor dashboards post-launch.Must-havesEarly-career product exposure: 0–2 yrs full-time or 2+ internships in product / consulting / engineering.Docs that sing: Provide a link or PDF sample of a PRD, API spec, or product wiki page you authored .Sprint ownership: Led ≥2 Agile sprints in Jira/Linear—attach a brief summary in your résumé or application form.Data literacy: Can demo VLOOKUP, pivot tables, and run a basic SELECT … LIMIT 10 in SQL.Stakeholder translation: List one project where you gathered client requirements and shipped a feature within deadline.Prototype & demo skills: Comfortable building a bot or API mock (Dialogflow / Postman / LangChain) and presenting it live.Nice-to-haveHands-on with no-code/chatbot builders (Dialogflow CX, Rasa, LangChain agents, WhatsApp Business APIs).Basic scripting in Python or JS for quick automations or API pokes.Familiarity with UX tools (Figma, Whimsical) and mapping customer journeys.Exposure to SaaS onboarding metrics (activation, time-to-value, NPS, NRR).Client-facing experience—requirements workshops, UAT support, or implementation projects.Certifications in product/agile (CSPO, AIPMM, PSM) or project management (PMP).Past work with analytics stacks (Mixpanel, Amplitude, Looker Studio) to track feature usage.Growth PathBenefitsUnlimited PTO / sick leave (minimum 15 days encouraged)Subsidised fitness membershipFree lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply here Choose “Associate Product Manager (APM)” in the dropdown.

Responsibilities Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhat are we looking for?We're seeking a skilled Software Development Engineer who excels in creating seamless connections between various systems and applications. If you're passionate about coding, love solving integration challenges, and enjoy working with APIs, you might be the ideal candidate.In this role, you'll collaborate closely with our development and product teams to design and implement robust integration solutions. Your work will ensure that different systems communicate effectively, creating a cohesive and efficient technology ecosystem. Join us to build integration solutions that enhance our technical capabilities and drive business success.ResponsibilitiesOwn client go‑lives: Translate enterprise requirements into working GenAI deployments—scoping, coding, testing, and shipping on aggressive timelines.Build custom integrations: Craft REST/webhook Connectors, Event Pipelines, And Data Syncs That Plug Our Agents Into CRMs, OMS, ERPs, And Bespoke Systems.Engineer GenAI Workflows Orchestrate RAG pipelines, prompt chains, and fine‑tuning jobs, using tools like LangChain and PGVector .Design Deployment Architectures Spin up scalable, secure clusters on AWS/GCP with Docker , Kubernetes , and Terraform/Helm .Instrument & Optimise Track latency, token spend, and error budgets; debug across logs (Kibana), tracing, and databases to keep uptime > 99.9 %.Create playbooks: Document repeatable patterns, SDKs, and IaC modules so future deployments are faster and safer.Partner cross‑functionally: Work with Customer Success, Product, and Core Engineering to shape roadmap and close feedback loops.Must‑haves1–3 years building backend/integration solutions for SaaS or platform products.Proficient in Python or Node.js (FastAPI/Django/Express) and strong in RESTful API design.Solid database chops— SQL (PostgreSQL/MySQL) and NoSQL (MongoDB/Redis); comfortable writing performant queries and schema migrations.Hands‑on with Docker containers, Kubernetes/ECS , and at least one cloud provider ( AWS or GCP ).Experience with Git , code‑reviews, and CI/CD pipelines ( GitLab CI , Jenkins, or GitHub Actions).Debugging ninja: can trace requests across services, logs, and message queues to isolate bottlenecks quickly.Excellent written & verbal communication—able to simplify complex tech for clients and teammates.Nice‑to‑haveFamiliarity with LLM/GenAI tooling (LangChain, LlamaIndex, Haystack) and vector stores (PGVector, Pinecone).Event‑driven architecture experience (Kafka, RabbitMQ, SNS/SQS).Infra‑as‑Code with Terraform or Pulumi ; observability stacks (Grafana, Prometheus).Security & compliance basics (SOC 2, ISO 27001) and secrets management (Vault, AWS KMS).Tech Stack @ LimeChatPython Node.js FastAPI/Django PostgreSQL MongoDB Redis RabbitMQ Docker Kubernetes AWS/GCP Terraform LangChain PGVectorGrowth PathYear 1: Launch 10+ enterprise deployments, build reusable integration SDKs, reduce average go‑live from 4 weeks → 1 week.Year 2+: Lead a Deployment squad, shape platform extensibility, or transition into Product/Platform Engineering.Perks & BenefitsUnlimited PTO & sick leaveSubsidised fitness membershipFree lunch & snacksAnnual company retreatPet‑friendly office 🐾Apply HereDoes this role sound like a good fit? Apply hereChoose “Software Development Engineer (SDE)” in the Dropdown

Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhy this role mattersOur Product team is scaling quickly. As an Associate Product Manager , you’ll keep the engine humming by writing crisp docs, coordinating demos, and shepherding custom bot builds—from brief to ship. Your work frees senior PMs to focus on strategy while ensuring nothing slips through the cracks.ResponsibilitiesOwn product documentation: Maintain release notes, API guides, and internal wikis so everyone—from Sales to Support—has the latest intel.Draft feature PRDs: Translate fuzzy ideas into clear problem statements, user stories, and acceptance criteria.Build demo bots: Configure sandbox flows in our bot builder to wow prospects and investors.Client onboarding liaison: Gather requirements for custom implementations, align timelines, and manage feedback loops.Oversee custom bot development: Work with Design & Engineering to scope, track, and deliver bespoke solutions on time.Market & user research: Conduct quick competitor teardowns and user interviews to inform backlog prioritisation.Metrics & QA: Define success metrics, run smoke tests, and monitor dashboards post-launch.Must-havesEarly-career product exposure: 0–2 yrs full-time or 2+ internships in product / consulting / engineering.Docs that sing: Provide a link or PDF sample of a PRD, API spec, or product wiki page you authored .Sprint ownership: Led ≥2 Agile sprints in Jira/Linear—attach a brief summary in your résumé or application form.Data literacy: Can demo VLOOKUP, pivot tables, and run a basic SELECT … LIMIT 10 in SQL.Stakeholder translation: List one project where you gathered client requirements and shipped a feature within deadline.Prototype & demo skills: Comfortable building a bot or API mock (Dialogflow / Postman / LangChain) and presenting it live.Nice-to-haveHands-on with no-code/chatbot builders (Dialogflow CX, Rasa, LangChain agents, WhatsApp Business APIs).Basic scripting in Python or JS for quick automations or API pokes.Familiarity with UX tools (Figma, Whimsical) and mapping customer journeys.Exposure to SaaS onboarding metrics (activation, time-to-value, NPS, NRR).Client-facing experience—requirements workshops, UAT support, or implementation projects.Certifications in product/agile (CSPO, AIPMM, PSM) or project management (PMP).Past work with analytics stacks (Mixpanel, Amplitude, Looker Studio) to track feature usage.Growth PathBenefitsUnlimited PTO / sick leave (minimum 15 days encouraged)Subsidised fitness membershipFree lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply here Choose “Associate Product Manager (APM)” in the dropdown.

Responsibilities Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhat are we looking for?We're seeking a skilled Software Development Engineer who excels in creating seamless connections between various systems and applications. If you're passionate about coding, love solving integration challenges, and enjoy working with APIs, you might be the ideal candidate.In this role, you'll collaborate closely with our development and product teams to design and implement robust integration solutions. Your work will ensure that different systems communicate effectively, creating a cohesive and efficient technology ecosystem. Join us to build integration solutions that enhance our technical capabilities and drive business success.ResponsibilitiesOwn client go‑lives: Translate enterprise requirements into working GenAI deployments—scoping, coding, testing, and shipping on aggressive timelines.Build custom integrations: Craft REST/webhook Connectors, Event Pipelines, And Data Syncs That Plug Our Agents Into CRMs, OMS, ERPs, And Bespoke Systems.Engineer GenAI Workflows Orchestrate RAG pipelines, prompt chains, and fine‑tuning jobs, using tools like LangChain and PGVector .Design Deployment Architectures Spin up scalable, secure clusters on AWS/GCP with Docker , Kubernetes , and Terraform/Helm .Instrument & Optimise Track latency, token spend, and error budgets; debug across logs (Kibana), tracing, and databases to keep uptime > 99.9 %.Create playbooks: Document repeatable patterns, SDKs, and IaC modules so future deployments are faster and safer.Partner cross‑functionally: Work with Customer Success, Product, and Core Engineering to shape roadmap and close feedback loops.Must‑haves1–3 years building backend/integration solutions for SaaS or platform products.Proficient in Python or Node.js (FastAPI/Django/Express) and strong in RESTful API design.Solid database chops— SQL (PostgreSQL/MySQL) and NoSQL (MongoDB/Redis); comfortable writing performant queries and schema migrations.Hands‑on with Docker containers, Kubernetes/ECS , and at least one cloud provider ( AWS or GCP ).Experience with Git , code‑reviews, and CI/CD pipelines ( GitLab CI , Jenkins, or GitHub Actions).Debugging ninja: can trace requests across services, logs, and message queues to isolate bottlenecks quickly.Excellent written & verbal communication—able to simplify complex tech for clients and teammates.Nice‑to‑haveFamiliarity with LLM/GenAI tooling (LangChain, LlamaIndex, Haystack) and vector stores (PGVector, Pinecone).Event‑driven architecture experience (Kafka, RabbitMQ, SNS/SQS).Infra‑as‑Code with Terraform or Pulumi ; observability stacks (Grafana, Prometheus).Security & compliance basics (SOC 2, ISO 27001) and secrets management (Vault, AWS KMS).Tech Stack @ LimeChatPython Node.js FastAPI/Django PostgreSQL MongoDB Redis RabbitMQ Docker Kubernetes AWS/GCP Terraform LangChain PGVectorGrowth PathYear 1: Launch 10+ enterprise deployments, build reusable integration SDKs, reduce average go‑live from 4 weeks → 1 week.Year 2+: Lead a Deployment squad, shape platform extensibility, or transition into Product/Platform Engineering.Perks & BenefitsUnlimited PTO & sick leaveSubsidised fitness membershipFree lunch & snacksAnnual company retreatPet‑friendly office 🐾Apply HereDoes this role sound like a good fit? Apply hereChoose “Software Development Engineer (SDE)” in the Dropdown

Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhy this role matters?Our Support team is the frontline of customer happiness and product reliability. As a founding Responsibilities Technical Support Engineer for our enterprise push, you’ll debug production issues, surface insights to Engineering, and help design processes that scale from dozens to hundreds of enterprise customers.ResponsibilitiesOwn incident triage: Reproduce, diagnose, and resolve customer‑reported issues across APIs, dashboards, and WhatsApp integrations.Deep‑dive with logs & queries: Use Kibana , Grafana , and SQL to trace requests, analyse data anomalies, and craft temporary workarounds.Ticket mastery: Drive the full lifecycle in Freshdesk (response ≤30 min) and JIRA (escalation ≤4 h) while keeping clients updated in clear, jargon‑free language.Build runbooks & dashboards: Document playbooks, SOPs, and health metrics so future team‑mates can hit the ground running.Champion SLAs: Proactively Monitor Alerts, Flag Risky Trends, And Collaborate With Infra & Product To Keep Uptime > 99.9 %.Close The Feedback Loop Distil recurring issues into actionable insights—informing roadmap, quality initiatives, and customer education.Must-haves1–3 yrs in B2B SaaS or API‑driven products as Tech Support / DevOps / SRE / QA.Proficiency in SQL (PostgreSQL/MySQL) and comfort reading backend code/logs.Hands‑on with Freshdesk (or Zendesk), JIRA , and observability stacks ( Kibana/ELK, Datadog, Grafana ).Confident troubleshooting HTTP, REST APIs, webhooks, authentication flows.Crisp written & verbal communication—able to translate tech speak into customer‑friendly updates.Shift‑left mindset: you think prevention > cure and automate to avoid repeat incidents.Nice‑to‑haveScripting in Python or JavaScript for quick log parsers / alert integrations.Exposure to Docker/Kubernetes and cloud services (AWS/GCP).Experience defining and reporting support KPIs (FRT, MTTR, CSAT).Familiarity with incident frameworks like ITIL / PagerDuty.Growth PathYear 1: Establish L1/L2 processes, automate key reports, become go‑to expert on customer data flows.Year 2+: Lead a support pod, influence reliability roadmap, or transition into SRE/Customer Success Engineering.Perks & BenefitsUnlimited PTO & sick leaveSubsidised fitness membershipFree lunch & snacksAnnual company retreatPet‑friendly office 🐾Apply HereDoes this role sound like a good fit? Apply hereChoose “Tech Support Engineer” in the Dropdown

Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhy this role mattersOur CSMs manage dozens of brands each. Your mission: build the playbooks, automations, and data plumbing that let them focus on strategy — while the boring bits run themselves. You’ll be the first hire in CS Ops, with a direct line to Growth and Product.ResponsibilitiesAutomate the lifecycle: Configure onboarding, adoption, renewal, and expansion workflows in HubSpot/Salesforce And WhatsApp Campaigns.Own Tooling Evaluate, implement, and maintain CS platforms (Vitally, Planhat, or custom dashboards) and ensure data flows are accurate.Build dashboards & alerts: Use Google Sheets / Looker Studio to surface health scores, churn risks, and NRR upsell signals.Process documentation: Create SOPs, templates, and internal wikis so every CSM follows the same gold‑standard playbook.Ticket hygiene: Manage task boards, SLA trackers, and escalations—partnering with Support, Product, and Engineering.Continuous improvement: Analyse CS operations metrics (FRT, TTR, NPS) and lead kaizen projects that move the needle.Must-haves0–1 yr in operations, CS, or RevOps (internships welcome).Comfortable with Excel/Google Sheets formulas, pivots, and data‑cleaning.Exposure to a CRM (HubSpot, Salesforce, or Freshworks) and a hunger to master automation workflows.Detail‑obsessed and process‑driven—your Notion pages are a work of art.Clear communicator who can juggle multiple stakeholders and deadlines.Growth mindset: you learn fast, ask questions, and iterate.Nice‑to‑haveBasic SQL for ad‑hoc queries.Experience with customer success tools (Gainsight, Vitally, Planhat) or marketing automation (Braze, MoEngage).Familiarity with SaaS metrics (NRR, GRR, CSAT).Growth PathYear 1: Standardise onboarding, automate health‑score alerts, save CSMs 10 hrs/week via templated workflows.Year 2+: Own CS tooling roadmap, mentor junior ops hires, or transition into RevOps/CSM roles.BenefitsUnlimited PTO / sick leaveSubsidised fitness membership Free lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply hereChoose “Customer Success Ops” in the Dropdown

Responsibilities Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhat are we looking forWe are looking for a Sales Development Representative with a minimum of 2 years of experience in a sales development role within B2B product companies, particularly with outbound sales experience. The ideal candidate should be a strong hustler with a persistent, 'never give up' attitude and hands-on experience with multiple sales channels including LinkedIn, emails, and cold calls.ResponsibilitiesProspect like a scientist: Build and iterate ICP lists using Apollo, LinkedIn Sales Navigator, And Crunchbase .Multi‑channel Outreach Launch personalised sequences across email, LinkedIn, WhatsApp, and cold calls—averaging 60+ touches/day.Own discovery: Qualify prospects against BANT/CHAMP criteria, uncover pains, and book high‑intent meetings for AEs.Copy that converts: Craft Subject Lines, Call Scripts, And InMail Hooks That Cut Through Noise And Hit > 25 % Reply Rates.Track & Optimise Log every activity in HubSpot ; analyse open/click/response metrics to A/B test messaging weekly.Collaborate with Marketing: Feed real‑time market intel on objections, competitors, and campaign performance.Hit & exceed targets: Deliver monthly quotas for SQLs and pipeline sourced—celebrate, learn, repeat.Must‑haves2–3 yrs SDR/BDR experience in B2B SaaS with demonstrable outbound success (≥ $500 k pipeline sourced/quarter).Comfortable running cold calls (40+/day) and writing high‑impact emails.Hands‑on with HubSpot (or Salesforce), sequencing tools (Outreach/Apollo/Yesware), and LinkedIn Sales Nav.Strong research skills—you can dissect a company’s tech stack, funding, and org chart in minutes.Resilient “never‑give‑up” attitude; you see objections as puzzles to solve.Clear, concise communicator; fluent in English (bonus if Hindi as well for local brands).Nice‑to‑haveExperience selling to e‑commerce, D2C, or Martech buyers.Familiarity with GenAI/Conversational AI Concepts; Can Explain Chatbots Vs. Agents At a Cocktail Party.Basic Analytics (Google Sheets, Looker Studio) To Self‑serve Performance Insights.Metrics For SuccessSQLs Booked/monthPipeline $ Created/quarterSequence Reply Rate & Meeting ConversionCRM Hygiene (activities Logged, Data Accuracy)Growth PathYear 1 Master outbound playbook, hit 120 % of target for 3 consecutive quarters.Year 2+: Move into Senior SDR, AE, or Growth Ops depending on strengths.BenefitsUnlimited PTO / sick leaveSubsidised fitness membership Free lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply hereChoose “Sales Development Representative (SDR)” in the Dropdown

Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhy this role mattersYou’ll be our first dedicated Responsibilities R2R Finance Associate —owning books close, collections, and compliance. Your rigour will give leadership a real‑time view of cash, margins, and runway while keeping us audit‑ready as we expand globally.ResponsibilitiesOwn the close: Post journals, reconcile ledgers, and deliver monthly/annual closes within T+5 .Accounts receivable & collections: Raise invoices via Zoho Books/Chargebee , monitor ageing, follow up with customers, and escalate delinquent accounts (including drafting legal notices when necessary).Accounts payable: Validate vendor bills, manage approval workflows, and schedule payments—optimising DPO without hurting relationships.GST/TDS & compliance: File returns on time, maintain schedules, and support transfer‑pricing/withholding queries.Bank & wallet reconciliations: Match Stripe/Razorpay payouts, investigate variances, and keep suspense at zero.Reporting & analysis: Prepare MIS packs—P&L, balance sheet, cash‑flow—highlighting variances and actionable insights for leadership.Audit & controls: Maintain documentation, support statutory and SOC 2 audits, and drive process improvements and automation.Must‑haves1–3 yrs in R2R/GL accounting or Finance Ops for a SaaS/tech company.Bachelor’s in Commerce/Finance/Accounting ; CA Inter, CMA, or MBA‑Fin preferred.Solid knowledge of IND AS/IFRS and revenue recognition for subscription models.Hands‑on with Excel/Google Sheets (pivot, lookups) and an accounting system (Zoho Books, QuickBooks, Netsuite, Tally, or SAP).Working understanding of GST, TDS, and ROC compliances in India.Strong written & verbal communication—able to chase collections while preserving relationships.High attention to detail and integrity—you treat ₹1 and ₹1 M the same.Nice‑to‑haveExperience with Stripe , Razorpay , or Chargebee billing workflows.Familiarity with SaaS metrics (MRR, ARR, NRR) and unit economics.Basic SQL for ad‑hoc data pulls; Google Looker Studio dashboards.Exposure to process automation (Zapier, Make, or Python scripts).Stack @ LimeChatZoho Books Chargebee Stripe Razorpay Excel / Google Sheets Slack NotionGrowth PathYear 1: Reduce month‑end close from T+10 → T+5, cut DSO by 20 %, and automate GST/TDS workflows.Year 2+: Lead AR/AP squad, own FP&A modelling, or step into a Finance Manager role.BenefitsUnlimited PTO / sick leaveSubsidised fitness membership Free lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply hereChoose “Finance Associate (R2R)” in the Dropdown