Customer Success Ops

Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.About LimeChatWhy this role mattersOur CSMs manage dozens of brands each. Your mission: build the playbooks, automations, and data plumbing that let them focus on strategy — while the boring bits run themselves. You’ll be the first hire in CS Ops, with a direct line to Growth and Product.ResponsibilitiesAutomate the lifecycle:
Configure onboarding, adoption, renewal, and expansion workflows in

HubSpot/Salesforce And WhatsApp Campaigns.Own Tooling

Evaluate, implement, and maintain CS platforms (Vitally, Planhat, or custom dashboards) and ensure data flows are accurate.Build dashboards & alerts:
UseGoogle Sheets / Looker Studio to surface health scores, churn risks, and NRR upsell signals.Process documentation:Create SOPs, templates, and internal wikis so every CSM follows the same gold‑standard playbook.Ticket hygiene:Manage task boards, SLA trackers, and escalations—partnering with Support, Product, and Engineering.Continuous improvement:Analyse CS operations metrics (FRT, TTR, NPS) and lead kaizen projects that move the needle.Must-haves0–1 yr in operations, CS, or RevOps (internships welcome).Comfortable withExcel/Google Sheets formulas, pivots, and data‑cleaning.Exposure to aCRM(HubSpot, Salesforce, or Freshworks) and a hunger to master automation workflows.Detail‑obsessed and process‑driven—your Notion pages are a work of art.Clear communicator who can juggle multiple stakeholders and deadlines.Growth mindset: you learn fast, ask questions, and iterate.Nice‑to‑haveBasic SQL for ad‑hoc queries.Experience with customer success tools (Gainsight, Vitally, Planhat) or marketing automation (Braze, MoEngage).Familiarity with SaaS metrics (NRR, GRR, CSAT).Growth PathYear 1:Standardise onboarding, automate health‑score alerts, save CSMs 10 hrs/week via templated workflows.Year 2+:Own CS tooling roadmap, mentor junior ops hires, or transition into RevOps/CSM roles.BenefitsUnlimited PTO/ sick leaveSubsidised fitness membership Free lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply hereChoose “Customer Success Ops” in the Dropdown