Customer Success Ops

Job Description

About LimeChatWhat are we looking forWe’re looking for a proactive and detail-orientedCustomer Success Operations Executiveto support our growing Customer Success team. This entry-level role is perfect for someone who enjoys creating structured processes, working cross-functionally, and enabling customer-facing teams to operate at their best.You will be responsible for building and maintaining workflows, automating customer journeys, and supporting daily operations that help improve customer experience and team productivity.ResponsibilitiesBuild and manage customer lifecycle workflows using tools like CRM and marketing automation platforms (e.g., HubSpot, Salesforce).Set up automated onboarding and engagement sequences to streamline customer journeys.Maintain internal documentation for CS processes and tools.Serve as an operations partner to the Customer Success team—providing support with tools, templates, and execution.Help implement and manage customer success platforms and support systems.Assist with daily operational tasks such as task tracking, ticket management, and customer communication coordination.RequirementsBachelor’s degree in Business, Engineering, or a related field.0–1 year of experience in operations, customer success, or business support roles (internships included).Basic knowledge of Excel/Google Sheets and familiarity with tools like HubSpot, Salesforce , or other CRMs is a plus.Strong organizational and communication skills.Quick learner with a growth mindset and ability to multitask in a fast-paced environment.What we OfferA collaborative, high-growth work environment.Opportunities to develop in the areas of customer success, tools, and SaaS operations.Access to mentorship, learning resources, and hybrid work flexibility.BenefitsUnlimited PTO / sick leaveSubsidised fitness membership Free lunch and snacksAnnual company retreatBring your dog/cat to work 🐶How to ApplyDoes this role sound like a good fit? Apply here Show more Show less