Customer Success Executive (Accounting Domain)

Required Skills & Qualifications:

Bachelors degree in Commerce, Accounting, or related field. (2-3 years) of experience.

Proven experience in accounting or finance roles, with strong knowledge of:

Basic accounting principles such as Debit/Credit entries, invoices, ledgers etc.

financial documentation such as Balance Sheets and Profit & Loss accounts

GST, TDS, online payment workflows, and payment gateways

Proficiency in MS Excel, including advanced functions such as VLOOKUP and Pivot Tables.

Excellent verbal and written communication skills in English, with the ability to simplify complex concepts.

Prior Experience with SaaS platforms or accounting software such as Tally, QuickBooks etc and in customer service or finance/accounting support is a plus.

Key Responsibilities:

Accounting Support:

Assist customers in understanding and managing accounting features such as Balance Sheets, P&L statements, GST, TDS, bank reconciliations, and other financial records.

Issue Resolution:

Provide prompt and effective solutions to customer queries and technical issues, minimizing disruptions and ensuring high customer satisfaction.

Product Expertise:

Develop an in-depth understanding of the ANACITY platform to confidently guide customers through its features and functions.

Data Handling:

Utilize Excel to manage, analyze, and interpret customer data, supporting users with advanced Excel functionalities including VLOOKUP and Pivot Tables.

Customer Support Skills :

Proficiency in Kannada, Telugu, and English, with effective communication skills in all three languages.

Excellent verbal and written communication skills

Ability to handle client queries regarding invoices, payments, or discrepancies and help for the accurate solution.

Interested candidates can send your updated resume to swarna.murthy@anarock.com