Key Accounts Manager

As the primary interface between the customer and internal functions, you will play a crucial role in all post-sales activities. Your responsibilities will include: - Ensuring timely and efficient onboarding of new customers by coordinating all internal and external stakeholders. - Tracking and monitoring day-to-day service delivery to ensure SLAs are met across uptime, availability, and response time metrics. - Proactively managing customer escalations, coordinating resolution efforts, and providing timely updates. - Conducting regular review meetings with customers to discuss performance, highlight achievements, and address concerns. - Maintaining a clear view of the customers" contract obligations, project milestones, and compliance requirements. - Coordinating any change requests or upgrades with relevant internal teams. - Ensuring internal readiness and ownership during key audits, site visits, or executive interactions involving the customer. - Tracking all customer tickets, incidents, and operational matters to ensure closure within defined timelines. - Maintaining structured documentation, dashboards, and reporting on customer health and operational performance. Qualifications required for this role include: - Bachelor's degree in Engineering or related field (preferred: Electrical, Electronics, or Mechanical). - 6-10 years of experience in customer success, service delivery, or program/account management in data center, telecom, or large infrastructure setups. - Strong understanding of data center operations, infrastructure lifecycles, and customer engagement practices. - Hands-on experience coordinating with cross-functional teams to resolve operational or delivery-related issues. - Excellent communication, stakeholder management, and documentation skills. - Detail-oriented with strong follow-up discipline and ability to multitask. - Proficiency in MS Excel, PowerPoint, and service management tools (e.g., ServiceNow, Jira, or internal ticketing platforms). - Ability to manage enterprise customers with a mature and professional approach.,