Customer Support Executive/Intern

As a Customer Success Executive (Freshers) at our company located in Gandhinagar, your primary role is to proactively engage with customers to maximize their product experience and ensure their continued satisfaction. You will be responsible for identifying and assisting customers who have uninstalled our app, resolving their concerns, and guiding them through the reinstallation process using various communication channels such as email, calls, or other platforms. Key Responsibilities: - Take ownership of customer relationships post-onboarding to drive retention and enhance satisfaction levels - Monitor app uninstalls and reach out to users promptly to address any issues - Investigate the reasons behind uninstallations, address customer concerns, and facilitate app reinstallation - Offer timely and effective support through email, calls, or chat to resolve customer queries - Educate customers on product features, updates, and recommended usage practices - Collaborate with product and support teams to communicate customer feedback and suggestions - Keep track of customer health scores and implement proactive measures to prevent customer churn - Maintain accurate and detailed records of customer interactions and follow-up actions No additional details of the company were provided in the job description.,