489 Customer Success Jobs - Page 10

Are you someone who excels as a Strategic Advisor, designing and implementing complex and enterprise-scale Salesforce solutions for Customers Do you have the ability to bring together teams from various stakeholders to actualize a shared vision and translate a customer's vision into a well-defined roadmap Are you passionate about solving problems for customers and possess the skills to articulate and present at an executive level Join our Strategic Accounts Excellence team in the Sales and Distribution business unit of Salesforce India. This niche team provides specialized attention to a select group of strategic customers in the India region, ensuring a high level of governance and active participation across internal teams, customers, and external stakeholders. As a Technical Architect within this team, you will play a crucial role in ensuring customer success by addressing complex challenges and guiding implementation partners. As a Technical Architect specializing in Salesforce Marketing Cloud, you will lead the design and implementation of cutting-edge marketing solutions, focusing on areas such as Marketing Cloud Engagement, Personalization, Data Cloud, and Intelligence. The ideal candidate will have a strong background in architecting scalable solutions within the Salesforce ecosystem, collaborating with cross-functional teams to drive digital transformation and enhance customer experiences. Key Responsibilities: - Architectural Leadership: Design end-to-end Salesforce Marketing Cloud solutions incorporating Engagement, Personalization, Data Cloud, and Intelligence components. Define technical architecture and integration strategies aligned with business objectives. - Solution Development & Implementation: Lead technical teams in configuring, customizing, and deploying Salesforce Marketing Cloud components. Develop integrations with internal and third-party systems to ensure seamless data flow and system interoperability. - Technical Strategy & Innovation: Evaluate emerging technologies to enhance Salesforce Marketing Cloud. Provide thought leadership in marketing automation, data analytics, and personalized customer engagement. - Project & Stakeholder Management: Collaborate with business and IT stakeholders to translate requirements into effective solutions. Manage project timelines, deliverables, and ensure quality standards. - Best Practices: Establish technical documentation, coding standards, and architectural guidelines. Required Qualifications: - 10+ years in IT with a focus on Salesforce implementations, particularly in Marketing Cloud. - Proficiency in Marketing Cloud Engagement, Personalization, Data Cloud, and Intelligence solutions. - Strong skills in cloud architecture, API integrations, data management, and automation frameworks. - Experience in developing and maintaining complex integrations and data pipelines. - Salesforce certifications like Salesforce Marketing Cloud Consultant, Developer, or Technical Architect preferred. - Excellent analytical, problem-solving, communication, leadership, and stakeholder management skills. - Ability to thrive in a fast-paced environment, manage multiple priorities, and adapt to occasional travel and flexible working arrangements.,

The position of Assistant Manager/Manager at Ultra in Gurgaon involves leading and nurturing relationships with programmatic demand-side clients, including brands and agencies. You will collaborate with the sales team to co-own revenue growth and ensure a deep understanding of client needs within the Client Success team. Your responsibilities will include developing sustainable client relationships, managing account strategies, client RFIs, retention and growth plans, revenue management, and end-to-end solution management for client campaigns. You will work closely with internal teams to provide a customer-first perspective, drive impactful client relationships, and lead a high-performing Client Success team focusing on account strategy, retention, and growth. Additionally, you will partner with various teams to drive cross-functional projects for clients, liaise with third-party partners for technical account management, and provide consultative guidance to clients during discussions and reviews. The ideal candidate should have at least 5 years of experience in managing strategies for multiple digital channels to increase ROI. Candidates with experience in digital marketing agencies or managing digital marketing services will be preferred. Possessing an MBA or similar Master's Degree in Marketing is considered an added advantage. You should have proven experience in customer success, digital strategy, or account management roles, along with expertise in digital marketing channels such as SEO, PPC, Social Media, and Email Marketing. Strong analytical and problem-solving skills, effective collaboration with stakeholders, and exceptional communication and presentation skills are essential for this role. About Affle: Affle is a global technology company with a proprietary consumer intelligence platform that focuses on delivering consumer engagement, acquisitions, and transactions through relevant Mobile Advertising. Affle's Consumer platform is utilized by online & offline companies for measurable mobile advertising, while its Enterprise platform assists offline companies in going online through platform-based app development and enabling O2O commerce. Affle India recently completed its IPO and trades on the stock exchanges with Affle Holdings as its Singapore-based promoter. About BU (Ultra): BU (Ultra) offers deals, coupons, and walled gardens based user acquisition on a single platform to provide bottom-funnel optimization across multiple inventory sources. For more information, please visit: https://www.ultraplatform.io/,

Virtual Walk-in Drive | Performance Marketing/Customer Success @ Shiksha.com | Bangalore Date: 14th July'25 (Monday) Time: 11:00 AM - 11:30 AM Link - To join the meeting on Google Meet, click this link: https://meet.google.com/krt-kuma-vwa Or open Meet and enter this code: krt-kuma-vwa Role & Responsibilities Post-Sale Campaign Management of top clients to reach pre-defined delivery & performance commitment Regular monitoring of delivery from campaigns and strategizing/planning activities to meet delivery gaps Analyzing & preparing regular reports w.r.t delivery performance from various products/sources Tracking client-level nurturing & lead handling process & sharing best practices around the same, favoring Shiksha business Maintain client-specific data & reports Knowledge about lead generation through digital marketing tools like email marketing/SMS Marketing, etc Desired Candidate Profile Good with Excel/data/numbers Excellent communication skills Strong sense of ownership and ability to liaise across functions. Understanding of the Digital platform functioning and marketing through geographical segmentation and demographic modeling

As an Editor at Frost & Sullivan, you will play a pivotal role in ensuring that our publications meet the highest standards of quality and engagement. Your primary responsibilities will include copyediting a wide range of project deliverables, custom documents, and awards to ensure that the content is clear, consistent, and engaging. By leveraging your expertise, you will enhance the quality and impact of our deliverables, ultimately contributing to the highest levels of client satisfaction. Your key responsibilities will involve copyediting project deliverables to adhere to house style, rewriting as necessary, detecting and correcting grammar and mechanics, ensuring clarity, readability, coherence, and flow in the content. Additionally, you will be responsible for checking references, stats, facts, dates, and staying updated on market trends in the relevant fields. Providing constructive feedback to improve research and writing, managing daily editorial tasks while meeting deadlines, and liaising with key stakeholders by sector/practice area to exceed expectations and timelines will also be part of your role. To excel in this role, Frost & Sullivan is looking for candidates with expert English language skills, strong writing and reading abilities, and at least 5-7 years of copyediting/copywriting experience in a deadline-driven environment. A graduate/post-graduate degree in English Literature or a related field, knowledge of CMS and APA, proficiency with tools like WordPress and Grammarly, and computer literacy are essential requirements. Excellent time management skills, a positive attitude, self-motivation, and the ability to work independently with remote supervision are also crucial competencies we seek. To succeed at Frost & Sullivan, you should be wildly curious, entrepreneurial, committed to customer success, a self-starter, a persuasive communicator, deeply analytical, and excited about disruptive trends. In return, we offer a competitive base salary with bonus opportunities, medical and accident insurance, regional travel opportunities, a diverse and international operational focus, a clear career path with growth opportunities, and a supportive global team environment that encourages teamwork and personal development. Join Frost & Sullivan to be a key player in delivering top-notch, error-free content to our vast readership. If you possess a keen eye for detail, a passion for editorial excellence, and a drive to mentor and lead, we encourage you to connect with us and explore the exciting opportunities available at Frost & Sullivan.,

As a Sales Account Executive at Affable Tech, you will be a key player in driving the growth and success of our company by converting leads into paid customers. Your role will involve working with inbound leads, conducting customer presentations and demos, and optimizing lead generation and sales conversion tools. If you are passionate about sales, possess excellent communication skills, and thrive in a fast-paced environment, we are looking for you to join our team. You will be responsible for handling outbound leads for Enterprise, Strategic accounts, and Mid-Market accounts in India, Middle-East, and APAC regions. Your main objective will be to achieve and exceed pipeline and sales targets by converting free trials, marketing-qualified leads, or demo requests into paid customers. Additionally, mastering the product and being able to address customer service and product queries from prospects/leads will be crucial aspects of your role. Your day-to-day tasks will include performing customer presentations and demos through online web conferencing tools and live demonstrations. Collaborating with the Growth and Marketing teams to enhance lead generation and sales conversion tools will also be part of your responsibilities. Furthermore, you will be expected to identify customer segments and new opportunities to enhance the quality of the sales pipeline. To excel in this role, you should have a minimum of 3+ years of experience in full-cycle ownership for large/complex deals, demonstrating the ability to build consensus across key decision-makers and stakeholders. Moreover, a minimum of 3+ years of Enterprise SaaS sales cycle experience is required. Strong written, verbal, and presentation skills are essential, along with being process-driven with meticulous attention to detail. Experience with Requests for Information or Requests for Quotes management is preferred. It is desirable that you are located in Delhi/NCR and have experience with selling project management software or other productivity tools. Familiarity with e-commerce signup flows, field sales, Office, Salesforce, and Outreach will be advantageous. Exposure to Customer Service and Technical Support processes and the ability to provide quick responses will be beneficial. Building strong relationships with customers and prioritizing customer success should be among your key strengths to succeed in this role.,

Job Description What youll be doing The Account Executive will be responsible for driving sales revenue in defined Industry in the assigned geographical region. The AE will represent complete portfolio of Analytics from Salesforce, including Tableau, Data Cloud for Tableau etc , demonstrating relentless Customer Focus while managing all aspects of the sales process and customer relationship from Account Planning, Lead Qualification, and Management through Negotiation and Closing and will play an integral role in the success of the overall sales team. This role is a quota-carrying sales position. Some of the things youll be doing include Create and execute effective territory and account plans for the specified industry/region base to deliver sales objectives considering: overall opportunities, customer business priorities and anticipated business changes, our unique product capabilities, and value proposition. Meet and exceed sales goals (quotas) through prospecting, qualifying, managing, and closing sales opportunities within the assigned territory. Lead/leverage a matrix account team of Sales Consultants, Business Development Representatives, Services Practice Managers, Marketing, Inside Sales Support, and Customer Success Professionals to develop and manage sales pipeline and enhance customer relationships and value. Build and manage strategic partner alliances and relationships as part of the fully integrated account and territory plan. Manage and track customer and transactional information in a CRM system. Provide regular and accurate reporting of pipeline and forecast through the CRM system. Nurture and expand the companys relationship with customer accounts of various sizes and industries. Drive customer success by developing and maintaining a deep understanding of customers business and industry challenges, market competition, competitive issues, and products. Practice effective, excellent communication with leadership, customers, and extended team and partners. Participate in team-building and company-growth activities including strategic planning, sales training, customer marketing efforts, and customer care. Travel to customer locations in support of sales efforts. Who you are Experienced. 10-16 Yrs of strong field-based enterprise software sales experience in the Large Enterprise Segment. Complex sales / solution sales and extensive large figure deal experience. Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc. Performer. Consistent over achievement of sales goals in a large geographic territory. Missionary. Highly driven individual with an execution focus and a strong sense of urgency and a belief in Tableaus mission. Entrepreneurial. Youve worked with start-ups and emerging organizations. You understand how to build and grow a successful business. Relationship: You will be responsible for managing key relationships with Manufacturing Sector organization in South Territory. Domain. Experience with analytics, data, databases or business intelligence preferred. Relevant Degree preferred. Go-Getter. Willing to go the extra mile with a strong work ethic; self-directed and resourceful. Excellent Communication. You know what to say and more importantly, how to say it. Salesforce hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world,

Job Title: Customer Experience Lead Location: New Delhi Company: Zoop Web Services Private Limited About Us: Zoop is one of Indias fastest-growing train food delivery platforms, committed to revolutionising the way people order their favourite meals during train travel. We are looking for a passionate and strategic team member to enhance user satisfaction and drive long-term customer loyalty. Key Responsibilities: Build and maintain key customer metrics (NPS, CSAT, retention rates) and report progress to leadership. Develop and implement a customer experience strategy to improve satisfaction, retention, and engagement. Lead and scale a high-performing CX team, including customer support, quality assurance, and escalation management. Design and refine customer journey touchpoints to ensure a seamless ordering and delivery experience. Monitor and analyse customer feedback to identify pain points and implement data-driven improvements. Collaborate with product, operations, and marketing teams to enhance overall user experience (UX/UI). Implement and optimize AI-powered support solutions such as chatbots and automated ticketing. Handle escalations and work with delivery partners, restaurants, and customers to resolve issues efficiently. Ensure compliance with company policies and industry best practices in customer service. Who You Are: 6+ years of experience in customer experience, customer success, or support operations, preferably in food tech, e-commerce, or related industries. Proven track record of leading CX teams and improving customer satisfaction. Strong understanding of customer behaviour analytics and CX tools Experience working with AI-driven customer support solutions is a plus. Excellent communication, leadership, and problem-solving skills. Ability to thrive in a fast-paced, high-growth startup environment. Ready to lead the future of customer experience in train food delivery Apply now!,

We are seeking an enthusiastic Customer Success Manager to serve as a trusted advisor for our clients and guide them through the various stages of product implementation. Using a consultative approach, you will be responsible for planning and overseeing account relationships with a primary focus on product adoption and client success. Your key responsibilities will include owning the client journey from onboarding to adoption, renewal, and growth. As the end-to-end account owner for a specific set of accounts, you will have a keen eye for identifying opportunities for cross-selling and up-selling, as well as a proficiency for numbers. You will be accountable for driving up-sell and cross-sell initiatives and overall growth of the accounts, ensuring the delivery and measurement of ROI for each account. Additionally, you will manage product implementation by setting milestones, tracking resources and programs, and mitigating risks and escalations. It will be crucial for you to monitor engagement metrics, conduct account reviews to gather feedback, and provide support at every touchpoint to ensure optimal value delivery. Collaboration with internal stakeholders from operations, sales, engineering, and product teams will be essential to address queries promptly. You will play a pivotal role in translating client feedback into actionable insights for product development, enhancing product adoption, and improving client satisfaction. Your responsibilities will also include conducting engagement and training activities such as webinars and product demonstrations, maintaining positive client relationships, and establishing adoption benchmarks and forecasts based on business use cases. To be considered for this role, you should hold a B. Tech/ MBA from a reputable college or university and possess excellent verbal and written communication skills. A minimum of 3 years of experience in a customer success role with a proven track record of delivering and implementing SaaS solutions or subscription-based products in a dynamic environment is required. You must demonstrate the ability to generate new business opportunities through relationship building with key decision-makers and excel in cross-functional collaboration to achieve results. Moreover, a deep understanding of the financial services ecosystem, proficiency in financial terminology, and the ability to simplify technical solutions for non-technical audiences are essential. Prior experience in project management or account management in a client-facing capacity is preferred, along with strong analytical, process-oriented, and organisational skills. Ideal candidates for this position should have relevant experience in B2B SaaS, managing international clients, and working with ARR business models. We are looking for individuals who are quick learners, keep abreast of current technology trends, and are undaunted by challenges. At Synaptic, we tackle intricate, innovative problems in the financial domain, and we are seeking individuals who thrive under pressure and are dedicated to delivering outstanding results. About Synaptic: Synaptic is a series B-funded SaaS startup based in India and the US, revolutionizing the world of investing by harnessing the power of alternative data. We consolidate real-time insights on companies from hundreds of metrics onto a single platform, reshaping traditional investment research. Our clientele includes prominent venture capital firms, private equity shops, and hedge funds managing substantial assets. Backed by esteemed global funds like Valor Equity Partners, Ribbit, Felicis, and Vy Capital, we are at the forefront of driving change in the industry.,

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,700 employees and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100 countries. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. About the role: The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current roles metrics and activities. A successful candidate in this role is tech savy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships. Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the markets thriving tech & event communities. Serve as a point of contact for the customer on a single or multiple events, ranging in size or complexity Act as the point of contact in managing all planning and Day Of aspects of the event through heavy engagement with the customer Directly support and consult with customers on how to best leverage Cvents Virtual and Onsite Solutions functionality Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials Troubleshoot potential issues to ensure the customers success at their event Manage several concurrent projects of differing sizes and complexity maintaining internal processes Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects Identify and define product improvements and enhancements as they pertain to client needs and overall deployment Configure event specific technology throughout the project lifecycle Manage the Day Of implementation/Onsite team Work with Finance on project costs Travel within this role will vary based on the type of event projects being managed. Bachelors degree required Any project management certification is preferred, like PMP Cvent Advanced Certification and Mobile Solutions Certification highly preferred Audio Visual and Production experience highly recommended At least 3 years of event planning, project management or customer success experience Excellent communication skills (verbal and written) Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment Must be able to integrate knowledge across disciplines to insure event execution success Ability to manage a team to achieve goals Basic networking knowledge Strong business acumen, ethics and high integrity Excel at developing relationships over the phone Strong understanding of the event management experience Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software,

Chief Revenue Officer (CRO)Location : Hyderabad Experience: 8+ Years Role Summary: The Chief Revenue Officer (CRO) oversees all revenue-generating functions within the organization, including sales, marketing, customer success, pricing strategy, and strategic partnerships. This role is responsible for aligning teams around clear revenue objectives, driving grow th, optimizing the sales process, and maximizing profitability. Key Responsibilities: Revenue Growth: Develop and implement strategic plans to achieve aggressive revenue targets. Oversee revenue forecasting, budgeting, and financial planning processes. Sales Leadership: Directly manage sales teams, set goals, and drive accountability for performance. Create robust sales processes, playbooks, and methodologies to ensure consistent growth. Marketing Alignment: Ensure alignment between sales and marketing teams to optimize lead generation, nurturing, and conversion processes. Oversee development of compelling go-to-market strategies. Customer Success & Retention: Oversee the customer success function to improve retention, reduce churn, and increase upsell/cross-sell opportunities. Continuously enhance customer lifetime value and satisfaction. Pricing & Monetization: Lead pricing strategies and initiatives, ensuring pricing models align with market demand and profitability objectives. Strategic Partnerships: Identify, negotiate, and maintain strategic alliances and partnerships to expand market opportunities and revenue streams. Data-Driven Decision-Making: Leverage analytics to inform strategic decisions, track performance metrics, and quickly adapt revenue strategies. Qualifications: Bachelors degree (Masters preferred) in Business, Marketing, Finance, or related field. Minimum 8+ years of senior management experience, ideally with progressive responsibility in sales, marketing, or revenue operations. Proven experience scaling revenues and achieving aggressive growth targets. Strong analytical skills with proficiency in CRM, forecasting tools, and data-driven decision-making Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.,

1. Contribute to the company's success by effectively managing its clients 2. Work on being the SPOC (single person of contact) for our existing clients 3. Work on successful training and implementation of our solutions in new client locations 4. Work on assisting client's queries over email, calls, and messages 5. Work on looking into complaints and coordinating with clients to resolve their issues 6. Resolve product or service problems by clarifying the client's issues 7. Work on determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution 8. Prepare product or service reports by collecting and analyzing client information 9. Ensure timely deliveries and replacements & visit the client's location for successful implementation 10. Contribute to team effort by accomplishing related results as needed 11. Work on generating product ideas to reduce the number of queries & solve the pain points of customers 12. Participate in innovation and find new ways that are more efficient in terms of operations 13. Work on training clients about existing products over calls Location : - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

Accelerate your career with The Scalers. We help businesses worldwide expand their software development operations with our unique offshore model. Intrigued? You should be... We custom build teams of exceptional engineers tailored to the exact technical requirements needed by our partners to deliver their digital and development strategies. This includes a white-label approach to recruiting the best product developers, a tried-and-tested recruitment process, HR and admin support, office set-up and maintenance as well as ongoing employee wellness and engagement support. What makes our model unique? Ownership! Our partners benefit by having direct workflow ownership of their offshore team. No resource managers, no contractors, no outsourcing, just genuine colleagues in Bangalore! Put simply, building teams is what we do best and it's what we love to do. With 300+ employees across Dublin, Krakow, and Bangalore and over 20 hires a month, we're growing fast and only want the best to join us. Were looking for a highly motivated Partner Success Manager to join our Partner Success team. Key Responsibilities You will be the main point of contact for all our Partners and their first point of escalation Manage our Partners expectations and align them with our HR and Operations teams Manage 2 account executives in charge of logistics and deliverables to our existing Partners Coordinate with our HR Director to ensure the continuous performance and delivery of engineering teams within timelines and with expected quality Ensure timely and quality reporting both internally and to our Partners Revise and optimise our internal processes, create documentation, tools, training sessions -- anything to improve on deliverables as a unit and better align our partners needs with our deliverables Your Profile 5+ years of experience in product management and/or Account Management Experience reporting to C-level executives Ability to prioritize workload and meet tight deadlines, ability to deliver under pressure Excellent human relations skills and ability to assist and obtain the support of others Ability to manage multiple, ever-changing priorities and situations Excellent written and oral communication ENGLISH skills Excellent interpersonal skills are non-negotiable in this role Experience working in Agencies will be useful, especially if IT or HR driven Excellent organizational skills needed to manage over 15 accounts (and growing!) Ability to work well in a multicultural team

About the company: we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. W Key Responsibilities Adherence to daily, weekly, and monthly KPIs Create and implement systems and processes that drive efficiency and performance Lead, motivate and inspire team members Hire and recruit new talent as needed Manage, coach and mentor a team of sales agents across multiple sales disciplines to a set of targets and KPIs aligned to the expectations of the client and company Maintain a hands-on approach while adjusting to client demands and strategies. Gather a strong understanding of client offerings to enable the team effectively across differing EMEA territories. Create a culture of focus, teamwork, and outstanding performance. Drive strong thought leadership within a wider sales team. Adhere to team goals as agreed by the client. Ownership of day-to-day operations in partnership with client contact and Program Manager Take responsibility for performance discipline, employee scheduling and attendance, time- card approvals, performance evaluations, and associated management functions Experience Experience: 5 - 6 years in B2B digital marketing sales, with at least 2 years in a team leadership role. * Sales Acumen: Proven success in high-volume sales environments with full-funnel ownership and performance optimization. * Leadership & Coaching: Strong people management skills, with the ability to develop talent and foster a collaborative culture. * Tech Expertise: Proficiency in CRM tools such as Salesforce; adept with digital prospecting tools and client reporting platforms. * Adaptability: Confident in managing ambiguity and driving results in a dynamic environment. * Communication: Strong written and verbal communication in English. For more infromation contact : Anu 6361532602 / 9845162196 share your cv @ umaprabhu@personalnetworkindia.com

As part of LSEG's strategy to deliver a differentiated customer experience, there is a focus on building a full suite of digital user journeys to accelerate value delivery, alleviate Customer Success Manager capacity for higher value activities, and unify efforts across teams for a customer-centric focus. If you are looking to play a key role in the execution of a large-scale roll-out of digital capabilities, this exciting opportunity might be right for you! In this role, you will be responsible for end-to-end implementation, technical execution, and continuous fine-tuning of digital journeys to enhance the customer experience. Proficiency in Gainsight CS & PX, deep knowledge of Journey Orchestrator, and experience in driving scaled digital customer success programs are essential for this pivotal role. Collaboration is key as you will closely partner with Digital Journey Managers and work in tandem with the Customer Success technology platform team. This role offers ample opportunities for collaboration across various teams such as Customer Success, Marketing, Product, and Frontline Support to ensure a seamless customer experience and successful outcomes. Key responsibilities include gathering data and technology requirements to build and optimize digital user journeys aligned with business objectives and customer needs. Partnering with the Customer Success technology platform team is crucial to ensure clarity on current and future data and technology requirements. Becoming a Customer & Usage Data Subject Matter Expert (SME) is important to effectively deploy digital journeys. Taking a long-term view, organizing digital journeys thoughtfully to minimize repetitive work, optimize delivery speed, and enable continuous improvement is also vital. Additionally, creating an analytical infrastructure to deliver actionable visualizations of critical customer metrics is part of the role, along with ensuring alignment with Marketing to embed LSEG brand standards into customer-facing material. Adherence to relevant Risk, Compliance, and Data Privacy guidelines is also a focus. Desired qualifications include a Bachelor's degree or equivalent experience in a technical field, a background in Customer Success, digital customer/user experience, digital marketing, or related roles, and experience with a Gainsight + Salesforce CS platform model. Strong execution skills, attention to detail, outstanding collaboration abilities, and an adaptable mentality are sought-after qualities. LSEG, a leading global financial markets infrastructure and data provider, is committed to driving financial stability, empowering economies, and enabling sustainable growth. The organizational culture is guided by values of Integrity, Partnership, Excellence, and Change. Working at LSEG means being part of a diverse and dynamic organization with a focus on sustainability and innovation. Employees are encouraged to contribute new ideas and play a role in supporting sustainable economic growth. LSEG offers a range of benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. If you are considering applying for a role at LSEG, please ensure you are aware of the privacy notice regarding personal information.,

You will be joining a leading provider of SAAS procurement software that offers innovative solutions to streamline sourcing, procurement, and supplier management processes. Customers rely on us to deliver cutting-edge tools and services that enhance efficiency and value in their procurement operations. As a Director of Customer Success, you will play a critical role in ensuring the business success of our esteemed clients. Your primary responsibility as the Associate Director of Customer Success will involve leading a team dedicated to the successful deployment, adoption, and realization of value from our solutions. This role uniquely combines technical support with a focus on achieving business outcomes, assisting clients in reaching their objectives while driving customer satisfaction, retention, and growth. You will oversee both Technical Account Managers (TAMs) and Customer Success Managers (CSMs), managing the technical and business facets of the customer relationship. Key Responsibilities: - Team Leadership: Take charge of a team comprising Technical Account Managers and Customer Success Managers, establishing objectives, monitoring performance, and nurturing professional growth. - Customer Success: Create and implement strategies that drive customer success by emphasizing product adoption, usage, and assisting clients in attaining their business goals. Ensure enduring satisfaction, retention, and expansion through proactive engagement. - Strategic Relationship Management: Cultivate enduring relationships with key stakeholders within customer organizations, serving as a technical advisor and business advocate. - Cross-Functional Collaboration: Collaborate closely with Product, Engineering, and Support teams to address customer needs, resolve issues, and offer feedback on customer requirements. - Growth Opportunities: Identify prospects for upselling, cross-selling, and renewals, collaborating with Sales to stimulate growth within existing accounts. - Customer Health Monitoring: Track and report on crucial customer health metrics, ascertain satisfaction levels, and product usage. Proactively mitigate risks and devise action plans to enhance customer engagement and outcomes. - Industry Expertise: Stay abreast of industry trends and competitive offerings to furnish valuable insights and recommendations to customers and internal teams. - Process Improvement: Continuously enhance internal processes to elevate the overall customer experience, streamline operations, and enhance team efficiency. Skills and Experience required: - Bachelor's degree in Computer Science, Information Technology, Business, or a related field (Master's degree preferred). - Over 12 years of experience in customer success or related roles in the SAAS industry, with a preference for procurement software experience. - Proven track record in managing enterprise-level accounts and leading technical and customer success teams. - Demonstrable capability in managing large programs. - Strong technical acumen to comprehend complex SAAS platforms and effectively communicate with technical and business stakeholders. - Ability to drive customer adoption, retention, and business growth. - Exceptional leadership, communication, and interpersonal skills. - Experience managing multiple high-priority customer accounts in a fast-paced setting. - Familiarity with procurement processes and solutions (S2P, P2P) is advantageous. - Proficiency in CRM tools, customer success platforms, and metrics-driven performance management. - Willingness to travel as necessary to engage with key accounts and support team initiatives. Join Zycus, a Cloud SaaS Company at the forefront of technology, recognized as a Leader in Procurement Software Suites by Gartner. Experience global exposure, create an impact on products, and explore career growth opportunities within the organization. Start your #CognitiveProcurement journey with us and embrace the opportunity to make a meaningful difference.,

As a Global Scale Specialist (GSS) at ThousandEyes, you will demonstrate a strong Customer First attitude, a genuine passion for service, and an eagerness to learn new technologies. In this role, you will be responsible for leading a portfolio of ThousandEyes" highest volume customer segment. By utilizing technology, fostering team-building, and implementing data-driven programs, you will effectively drive customer adoption through both one-on-one and one-to-many engagements. Your primary focus will encompass various aspects of the customer lifecycle, including implementation, customer enablement, escalation management, and account planning. Your key responsibilities will include ensuring the success of the customer journey by monitoring adoption and health scores, communicating objectives, delivering solutions in a timely manner, providing regular reports on customer health and utilization, engaging with customers consistently through manual and automated touchpoints, developing long-term relationships with ThousandEyes customers, acting as a trusted adviser for partners and operational teams via the ThousandEyes platform, forecasting and tracking key account metrics, driving customer renewal, and assisting with high severity requests or issue escalations when necessary. To excel in this role, you should possess a standout "customer first" attitude, exceptional communication and problem-solving skills, strong listening, negotiation, and presentation abilities, a proven track record in lead generation and prospecting, at least 3 years of professional experience in account management or a similar field, proficiency with CRM tools such as Salesforce and Gainsight, a data-driven and analytical background, excellent organizational skills with a keen focus on follow-up, technical proficiency with an understanding of software and its business applications, a passion for cloud technologies, experience in creating and delivering presentations, a Bachelor's degree or equivalent experience in SaaS and Cloud technologies, and prior experience in SaaS technologies. At ThousandEyes, we value our employees and promote a culture of diversity, innovation, and collaboration. As a part of Cisco's Network Services Business Group, we offer a dynamic work environment where you can contribute your unique talents and make a meaningful impact. Join us in shaping the future of digital transformation and be a part of our inclusive and forward-thinking team at ThousandEyes.,

1Kosmos is seeking a highly motivated and results-driven Regional Sales Director to join our growing team. In this role, you will be responsible for leading and managing our sales efforts in the designated region to drive revenue growth and expand our customer base. As a Regional Sales Director, you will develop and execute sales strategies, identify new business opportunities, build and maintain strong relationships with customers and partners, and collaborate with cross-functional teams to achieve sales targets. Responsibilities: Develop and implement sales strategies to achieve revenue targets in the assigned region Identify and pursue new business opportunities to expand customer base Build and maintain strong relationships with key customers and partners Lead and manage a high-performing sales team, providing guidance and support to drive team performance Analyze sales metrics and trends to identify areas for improvement Collaborate with cross-functional teams, including marketing, product, and customer success to optimize sales processes and enhance customer experience Monitor market trends, competitor activities, and customer feedback to inform sales strategies and product development initiatives Participate in industry events, conferences, and networking activities to increase brand presence and generate leads Requirements Proven track record of success in sales, with at least 5 to 10 years of experience in Cybersecurity sales Experience in the technology industry, preferably in cybersecurity or identity management Strong understanding of the sales process and the ability to drive complex, solutionoriented sales cycles Excellent communication and interpersonal skills, with the ability to build rapport with customers and motivate a sales team Ability to analyze market trends and competitive landscape to inform sales strategies Entrepreneurial mindset with a strong drive for results and a passion for customer success Willingness to travel within the assigned region as needed,

As an Assistant Vice President (AVP) Account Manager at Digitap.ai, you will play a crucial role in owning and scaling relationships with our most strategic customers in the SaaS industry. With over 12 years of experience, you will be responsible for driving revenue growth, customer retention, and long-term partnerships. Reporting directly to Ankoor Das, the Chief Business Officer (CBO), you will act as a primary executive contact for key accounts, fostering trust and alignment with C-level stakeholders. Your key responsibilities will include strategically managing client relationships, identifying upselling/cross-selling opportunities to maximize account value, ensuring high customer satisfaction, and developing tailored account strategies to deepen engagement and ROI. You will collaborate with cross-functional teams including Sales, Product, and Support to deliver exceptional client outcomes and leverage analytics to anticipate customer needs. To excel in this role, you should have a minimum of 12 years of experience in Key Account Management, Customer Success, or Enterprise Sales within the SaaS, Fintech, or B2B tech industry. Your strong leadership skills, exceptional communication abilities, analytical rigor, technical acumen, and a self-driven approach will be essential in driving the success of high-value accounts end-to-end. Join Digitap.ai, an Enterprise SaaS company that provides advanced AI/ML and Alternate Data Solutions to internet-driven businesses, and be part of a team that is committed to delivering industry-leading success rates in Customer Onboarding, Risk Management, and other Value-Added Services.,

What We're Looking For Education - Bachelors Degree (minimum qualification) Work Experience - Minimum 3 years of work experience Preferred industry - Candidate should have worked in Sales function distribution supply chain of Pharma or FMCG Candidate should be well versed with Microsoft office, Google docs and Google sheets Responsibilities Managing sales and administrative tasks, such as maintaining sales performance,recruiting and training staff, and monitoring inventory. Liaising with and persuading targeted doctors to prescribe their products, providing product information, and delivering product samples. Assessing clients needs and presenting suitable promoted products. Building effective business relationships with healthcare partners and customers,prospecting for new business, and developing strategies to approach potential customers and increase sales. Cold calling healthcare professionals to set up appointments, distributing samples to licensed practitioners, and distributing information to healthcare professionals. Organising and executing sales presentations, taking sales orders from customers,developing and presenting educational programs, and organising group events and conferences for healthcare professionals. Maintaining detailed records of all contacts and meetings and creating reports when needed. Establishing and maintaining effective working relationships with all company support departments and providing after-sales service. Sales - achieve sales target across different categories of products Efficiency - improving and maintaining sales efficiency Collection - ensure outstanding from customer to stay within the company defined limits Scale - achieve desired growth for the organisation in the respective location Visit adherence - adherence to the process of maintaining minimum number of visits for each field sales executive Team management - hiring and training of field sales executives to maintain adequate number of ground force Customer success - measure and improve customer satisfaction score Reporting - ensure report and data sharing with supporting teams and management to be streamlined

Job Description: Customer Success - Sr. Executive Role Responsibilities Assist in customer onboarding, understanding customer objectives, and explain offering. Conduct platform demos to showcase key features and value propositions Handle customer queries related to the platform and billing issues. Preparing RIs and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports. Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type). Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities. Raise and track AWS support cases under guidance. Work on internal documentation and process notes. Qualifications and Skills: Technical background i.e. BE/B.tech/BSC (Compulsory) OR MBA (IT) (Good to have) 0-3 years of experience in customer service/facing roles. Excellent communication, presentation, and relationship-building skills. Ability to multitask and manage time effectively. Detail-oriented and proactive in following up with customers. Strong problem-solving skills with a proactive and customer-first mindset.

Customer Success Center of Excellence Lead About the Role: Trantor delivers post-sales Customer Success as a Service for enterprise B2B SaaS companies, helping our clients drive Net Revenue Retention (NRR) growth and reduce churn through scalable, high-impact engagement. We are looking for a highly motivated and experienced Customer Success Center of Excellence Leader to join our growing organization. You will be responsible for shaping and executing the customer success delivery strategy , leading and mentoring a team of CSMs and CSEs, and driving excellence through best practices and continuous improvement . Your goal will be to create a proactive, value-led experience that enhances customer satisfaction, product adoption, and long-term retention. Key Responsibilities: Strategic Leadership: Define and implement the Customer Success delivery strategy aligned with client organizational goals. Drive initiatives that improve customer lifecycle management, product adoption, renewals, and expansion opportunities. Collaborate with post-sales practice leadership to design and execute strategies that support customer retention, adoption, and satisfaction. Work cross-functionally with practice leadership, team leads, Support, and L&D to align teams around a unified customer journey and consistent value delivery. Analyze customer data (NPS, CSAT, Churn, usage, retention, etc.) and provide actionable insights to the CS team and leadership. Team Building & Upliftment: Lead, mentor, and inspire a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) Develop career paths, training programs, and coaching plans to foster professional growth. Build a culture of accountability, empathy, customer obsession, and continuous learning. Identify and close skill gaps within the team. Best Practices & Process Optimization: Establish and document customer success best practices, playbooks, and engagement models. Drive process improvements to enhance delivery efficiency, enable data-driven decision-making, and support scalable reporting across the customer lifecycle. Implement tools and systems to support team workflows, such as CRM, CS platforms, and analytics. Design scalable health check frameworks and proactive risk mitigation strategies to support customer retention and success. Support QBRs and executive reporting with data-driven narratives and insights. Develop regular dashboards and reports for CS leadership to monitor customer health, risk, and renewal forecasts. Requirements: 10+ years of experience in Customer Success or related customer-facing roles, including 2+ years in a leadership or managerial capacity. Demonstrated success in leading high-performing, customer-facing teams with a focus on retention, satisfaction, and growth. Prior experience managing Customer Success Engineers (CSEs) is highly preferred. Strong technical aptitude, with hands-on experience or understanding of Cybersecurity and/or Database technologies considered a major advantage. Familiarity with Professional Services delivery models is a strong plus. Proven ability to leverage data and analytics to inform decisions, drive strategy, and measure success. Exceptional communication, interpersonal, and conflict resolution skills, with a customer-centric mindset. Experience with customer success operations frameworks and technology stacks including platforms such as Gainsight, Totango Proficiency in CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or similar tools. Strategic thinker with the ability to execute tactically and drive initiatives end-to-end. Comfortable working with global or multi-regional customer bases and navigating diverse cultural dynamics.

Grade : Executive Qualification : Graduation (B. Sc. / B. Com) Total Year of experience : 0-2 Years / Freshers Job Description: Collaborate Across Teams: Work closely with Sales, Logistics, QA/QC, and Planning teams to ensure orders are processed on time and any issues are quickly resolved. Maintain Accurate Records: Keep detailed and up-to-date records of all client interactions, including order statuses, samples, quotes, and payments. Daily Updates: Regularly update CRM and CFTs Task sheet to ensure everyone has clear visibility and accountability for ongoing tasks. Manage Client Communication: Coordinate with internal teams to promptly update clients about shipment timelines, required documentation, sample progress, product questions, commercial proposals, and payment reminders. Ensure Accuracy: Check that all client-facing documents and communications are correct, timely, and consistent with company standards and processes. Support Sales: Provide the sales team with data from various sources to develop market intelligence by BD manager and formulate strategies. Organizational Excellence: Demonstrate strong organizational skills and attention to detail in all aspects of your work. Proficient working with MS office, Excel, Word, and PPT. Professional Communication: Communicate with customers clearly and professionally. Continuous Learning: Good learner with customer centric mindset for growth of individual along with organization. Skills: Strong communication and interpersonal skills, always putting the customer first. Proficiency in spoken and written English; knowing additional languages is a bonus. Ability to use Excel for basic data analysis, filtering, and reporting, along with basic skills in other Microsoft Office tools. Excellent organizational skills, able to prioritize multiple tasks and meet tight deadlines. Quick learner, Proactive, self-motivated attitude, eager to grow. Ability to work well in a fast-paced, team-oriented environment. Strong problem-solving skills and a solutions-oriented approach. A collaborative mindset with a strong sense of accountability and ownership over your work. Qualification: Graduation or Post Graduation

Job Details: Customer Success Manager - AWS Solution In-Office Bengaluru, Karnataka, India About Nimesa: Why Nimesa? The next war would be cyberwar and all the critical digital infra of the world is under attack. Nimesa is at the forefront of helping businesses and the government protect themselves from attacks and recover them without any downtime and data loss. Your code will be deployed and protect many leading brands of the world. If you connect with our mission, we are looking for you to join our team and mission. Position Overview: We are seeking a dedicated and results-driven Customer Success Manager- AWS Solution with 3-7 years of experience to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes while using our solutions. You will serve as the primary point of contact for customers, helping them maximize the value of our offerings and fostering long-term relationships. Responsibilities: - Customer Onboarding: Lead the onboarding process for new customers, ensuring they have a seamless experience and understand how to leverage our solutions effectively. - Relationship Management: Build and maintain strong relationships with customers, serving as their trusted advisor and advocate within the company. - Proactive Engagement: Regularly check in with customers to understand their needs, address concerns, and provide updates on new features or best practices. - Value Realization: Help customers measure and realize the value of our solutions, guiding them to achieve their business goals. - Issue Resolution: Identify and address any issues or challenges customers may face, collaborating with internal teams to ensure timely resolutions. - Feedback Loop: Gather customer feedback and insights to inform product development and improvement initiatives. - Training and Support: Provide training and support to customers, enabling them to use our solutions effectively and independently. - Reporting: Monitor customer health metrics and provide regular reports on customer satisfaction, engagement, and retention. Qualifications: - Experience: Experience in customer success, account management, or a related field, preferably within the technology or SaaS industry. - Education: Bachelor's degree in Business, Marketing, or a related field. - Technical Skills: Familiarity with cloud technologies and the ability to understand technical concepts related to our solutions. - Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and trust with customers. - Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to addressing customer needs. - Team Player: Ability to collaborate effectively with cross-functional teams, including sales, support, and product management. - Customer-focused: A genuine passion for helping customers succeed and a commitment to delivering exceptional service. What We Offer: - The opportunity to make a significant impact on customer satisfaction and retention within a high-growth startup. - Compensation: Competitive (Based on Experience) + Performance-Based Incentives + Equity. - Competitive compensation package with performance-based incentives and equity options. - A collaborative and innovative work environment that fosters creativity and professional development. - Career growth and development opportunities as the company expands.

What Youll Be Doing: Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retention Build and manage relationships with high-ticket customers by setting clear expectations, addressing challenges, and delivering tailored solutions. Lead and execute on-time client implementations while ensuring seamless onboarding and integration. Effectively communicate best practices, strategies, and product insights to clients and internal teams to optimise customer success. Act as a key liaison for customer feedback, translating business needs and product requirements into actionable solutions. Maintain close collaboration with internal teams to ensure alignment, streamline processes, and meet customer expectations. Configure test, and validate customer accounts to confirm that products meet business needs and function as intended. Work cross-functionally within the Customer Success team to share knowledge, provide updates on customer engagements, and ensure smooth customer experiences. Adapt quickly to product updates, feature releases, and changes, providing strategic communication to stakeholders. Identify missed opportunities within customer accounts, driving adoption and maximising value through proactive training and support. Consult with clients on priorities related to upcoming feature roadmaps and product enhancements Proactively identify opportunities to improve processes, enhance revenue, and boost product efficiency. Demonstrate technical acumen by developing workable solutions aligned with customer goals Resolve issues and risks through collaborative, cross-functional efforts. Stay up to date with product developments, maintain expertise in features and functionality, and deliver consistent education to customers Exhibit a team-oriented attitude and a strong passion for customer success. Take ownership of short-turnaround projects and deliver results under tight deadlines Continuously improve customer relationship management processes to ensure optimal customer outcomes Perform other duties as assigned in response to evolving business needs. What Youll Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience/Education/Certifications Required: Bachelors Degree or equivalent SaaS experience is strongly preferred. At least 5 years in a customer-facing and/or implementation role, preferably within a SaaS organization Prior experience using HighLevel or other similar vertical solutions preferred. Proficiency in applications such as MS Office, Google Suite, Zoom, and Slack is strongly preferred Demonstartes excellent time management, organizational abilities, and exceptional interpersonal communication skills, both verbal and written Self - Motivated and proactive in maintaining regular communication with customers, management, and peers to ensure alignment and progress. Exihibits strong critical thinking, effective communication, and creative problem-solving skills to address challenges and deliver solutions. Skilled in managing sensitive customer issues with professionalism, tact, and diplomacy Operates as a self-starter with a positive attitude, a strong sense of ownership, and a commitment to personal and professional growth within a dynamic team environment. Adept at multi-tasking and navigating ambiguity in a fast-paced, collaborative workplace, ensuring priorities are managed effectively Highly organized and capable of balancing multiple responsibilities while meeting deadlines and maintaining attention to detail. EEO Statement: At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Bachelor's Degree in Business, Marketing, or related field required. 10+ years of customer success, account management, or sales experience in SaaS or similar industry. 5+ years leadership responsibility. Broad knowledge and experience in Sales and Marketing processes and systems/technology such as Salesforce, etc.