1267 Customer Success Jobs - Page 10

As a Sales Professional at Salesforce, you will have the opportunity to exceed your sales targets by selling Salesforce solutions into enterprise accounts. Your responsibilities will include driving strategic sales initiatives, forecasting sales activity, and creating satisfied customers. You will be engaging with prospect organizations, leading the sales process, and maintaining accurate customer and pipeline data in Salesforce system. Additionally, you will be required to meet monthly/quarterly sales targets and handle the entire sales process to ensure delivery against key performance metrics. Key Responsibilities: - Exceed monthly/quarterly sales targets by selling Salesforce solutions i...

Job Details: Customer Success Manager - AWS Solution Position Overview: We are seeking a dedicated and results-driven Customer Success Manager- AWS Solution with 3-7 years of experience to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes while using our solutions. You will serve as the primary point of contact for customers, helping them maximize the value of our offerings and fostering long-term relationships. Responsibilities: - Customer Onboarding: Lead the onboarding process for new customers, ensuring they have a seamless experience and understand how to leverage our solutions effectively. - Relationship Management: Build and...

As the leader of the global customer success function at SimplifyVMS, your role is pivotal in ensuring long-term customer satisfaction, managing strategic relationships, driving growth through expansion and renewals, and providing an exceptional customer experience across enterprise accounts worldwide. Your strategic thinking, operational expertise, and dedication to helping customers achieve maximum value from the platform will be crucial in this role. **Key Responsibilities:** - **Global Customer Relationship Management:** - Own and manage executive-level relationships with strategic global customers across regions. - Act as a trusted advisor to clients by aligning SimplifyVMS capabilities...

Role Overview: As a member of the Oracle Cloud team, your role will involve partnering with customers, sales, engineering, and product teams to design, demonstrate, and deploy Oracle Cloud architectures that address customer business problems. You will be instrumental in driving Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services through activities such as discovery, design, and deployment. Key Responsibilities: - Engage with strategic customers to build leadership relationships at multiple levels within organizations in order to design and implement solutions. - Work directly with customers to gather requirements, develop architectures, and translate busi...

As a Team Lead Customer Success at MyOperator, your role involves leading a team of Customer Success Representatives to ensure high levels of customer satisfaction, retention, and growth. You will be responsible for managing team performance, driving process improvements, and fostering strong customer relationships. **Key Responsibilities:** - Drive upsell and cross-sell initiatives to maximize customer value. - Implement strategies for revenue retention and expansion within the existing customer base. - Monitor and improve product adoption rates among customers. - Develop and execute churn management strategies to minimize customer attrition. - Lead, mentor, and develop a team of Customer S...

You will be a core part of the Partnerships team, leading the vision to make instant, affordable diagnostics accessible to every Indian. This role will involve nurturing business relations, ensuring customer success, and building long-term partnerships. You will have the opportunity to travel across India and work deeply within the healthcare ecosystem. - Build NeoDocs business development strategy - Identify partnership opportunities in Public health - Develop and nurture strategic relationships with key stakeholders - Initiate and successfully execute pilots, converting them into long-term collaborations - Ensure customer success and maintain continuous communication - Build a feedback loo...

As a seasoned customer success leader at Rippling, you will join the Implementation team as a first-line manager. Your main responsibilities will include coaching and developing a team of 6-8 Implementation Managers, engaging with high-priority customers, and driving improvements in key metrics. Additionally, you will collaborate cross-functionally with Sales, Product & Engineering, and Customer Support teams to ensure a smooth customer onboarding experience. - Develop Implementation Managers through hands-on coaching and mentorship. - Support hiring & onboarding of new Implementation Managers. - Resolve customer escalations effectively to ensure maximum satisfaction and positive relationshi...

As a Customer Relationship Management (CRM) Expert at Pure Nutrition, your primary responsibility will be to deepen customer relationships and enhance retention and loyalty efforts. You will proactively engage with customers, collect feedback, and identify upsell opportunities to build long-term wellness partnerships. Key Responsibilities: - Engage in direct communication with existing and high-LTV customers through scheduled calls to understand their supplement usage journey. - Convert customer feedback into video testimonials and authentic product reviews to showcase the benefits of Pure Nutrition's products. - Identify upsell and cross-sell opportunities by fostering deep relationships wi...

As a Customer Success Specialist at our company, your role will involve engaging with customers post-purchase to ensure smooth onboarding and product adoption. You will be responsible for driving product usage, as well as upselling and cross-selling within accounts. Building strong customer relationships to prevent churn and acting as a customer advocate to gather feedback for continuous improvement will also be key aspects of your role. Additionally, you will coordinate renewals and manage license/billing details in the CRM system. Collaboration with internal teams such as Sales, Marketing, Product, and Finance will be essential, along with driving CSAT, NPS, customer referrals, testimonial...

Role Overview: As a Customer Success Manager (Hybrid Role) at Adobe, you will play a crucial role in driving customer success for strategic accounts in the JAPAC region. Your responsibilities will involve owning the end-to-end customer success lifecycle, developing deep customer relationships, and ensuring measurable value delivery from Adobe's Data & Insights solutions. You will collaborate closely with cross-functional teams to drive solution adoption, strengthen account health, and achieve business outcomes through personalized engagement strategies. Key Responsibilities: - Own the end-to-end customer success lifecycle for strategic accounts, focusing on driving customer health, solution ...

Role Overview: As a Product Consultant at Aerchain, you play a crucial role at the intersection of solution consulting and pre-sales enablement. Your primary responsibility is to uncover customer problems, align them with Aerchain's product offerings, quantify the value proposition, and guide prospects and new customers towards rapid and repeatable success. Your insights and expertise will not only influence the direction of the product but also assist the Sales team in closing strategic deals effectively. Key Responsibilities: - Lead discovery calls with customers to document pain points and success criteria effectively. - Design to-be workflows on Aerchain, emphasizing ROI and speed-to-val...

You will be joining BiteSpeed, a Sequoia-backed SaaS startup that specializes in building an AI-native Marketing, Support & Sales suite for e-commerce brands. With a strong presence across 50+ countries and having raised $5.5M+, including investments from key players like Sequoia Capital India, Kunal Shah, and Gaurav Munjal, BiteSpeed is focused on enhancing customer experiences and driving growth. As a Customer Success Manager at BiteSpeed, your primary responsibility will be to nurture existing customer relationships, ensuring their success and satisfaction with the product. By leveraging customer feedback, you will play a pivotal role in providing valuable insights to the product team for...

**Job Description:** Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. As one of the fastest-growing tech startups in the region, consistently charting new heights! As a Client Experience Associate (CXA) at Cialfo, you will play an integral role in daily support and service to our clients. You will help build long-term relationships with our clients and turn Cialfo's most engaged clients into vocal advocates ...

Role & responsibilities Act as a point of contact for existing clients, addressing their inquiries, concerns, and providing solutions to meet their needs. Identify new business opportunities and develop strategies to expand the company's presence within the education sector. Collaborate with internal teams to ensure the successful implementation of products and services and provide ongoing support to clients. Develop and execute a strategic plan to build and maintain relationships with existing schools. Liaison with internal stake holders to improve the usage & complaint resolution. Work with Academic & Technical team to resolve customer queries. Build opportunities across all product lines ...

Job Role: Customer Support Lead/Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: ** 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is mandatory **Prior experience in sales or project management is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a season...

As a Customer Success professional at SpotDraft, a leading force in legal tech innovation, you will be part of a dynamic team dedicated to delivering exceptional customer experiences in a fast-paced, high-growth environment. **Key Responsibilities:** - Engage with clients in APAC and NAM regions as a Customer Success Manager or Associate - Utilize your 3+ years of experience in Customer Success, Account Management, or similar client-facing roles within SaaS, legal tech, or B2B technology environments - Demonstrate strong organizational skills, attention to detail, and a growth mindset - Communicate effectively with clients of varying technical backgrounds, explaining complex ideas in simple ...

As a core member of the Partnerships team at NeoDocs, you will play a crucial role in leading the vision to make instant, affordable diagnostics accessible to every Indian. Your work will contribute to India's healthcare revolution, where you will deeply engage with the healthcare ecosystem and have the opportunity to positively impact lives. **Key Responsibilities:** - Developing NeoDocs" business development strategy - Identifying partnership opportunities and verticals - Nurturing strategic relationships with key stakeholders - Initiating and executing pilots, converting them into long-term collaborations - Ensuring customer success and maintaining continuous communication - Establishing ...

As a Product Manager at indiagold, your role is crucial as the operational and lending systems you oversee directly impact the business bottom line, driving cash flows and growth. **Key Responsibilities:** - Automating and improving customer success operations - Driving retention and yield - Managing compliance and audits - Handling customer requests and complaints **Key Performance Indicators (KPIs):** - NPS, CSAT, and Service Request TAT - Revenue Retention On an average day, you will participate in building the engines that run the core lending and servicing operations at indiagold. Your mornings may involve brainstorming new requirements with founders and business stakeholders. Expect di...

As an Associate Vice President of Professional Services at Zycus, you will play a crucial role in leading and inspiring the team to drive end-to-end SaaS product delivery, oversee project management, and ensure successful implementation of S2P solutions. Your expertise in program management, customer success, and strategic leadership will be instrumental in helping enterprises unlock real savings, minimize risks, and elevate compliance with the user-friendly software provided by Zycus. **Key Responsibilities:** - Champion Customer Success: Own a portfolio of high-impact customer accounts, driving strategic initiatives and revenue growth. - Lead Major Implementations: Manage multi-year SaaS i...

As a Customer Experience Coordinator at USP, you will play a crucial role in supporting and coordinating customer experience programs and initiatives across multiple regions. By partnering with teams across departments and regions, you will ensure the effective implementation and maintenance of customer experience strategies. Your responsibilities will include: - Assisting in the development, coordination, and implementation of global customer experience initiatives in alignment with corporate strategies. - Serving as a liaison between global teams, sharing best practices, tools, and training on customer experience standards. - Facilitating knowledge sharing and collaboration between regions...

Role Overview: As a Digital Solution Advisor (DSA) at HighRadius, you will collaborate closely with the Account Executive (AE) as part of the front-end sales/account management team. HighRadius follows a Two-in-a-Box model where you and the AE work together in engaging with prospects and customers. Your responsibilities will encompass various aspects of the end-to-end sales and customer management process, ensuring the delivery of value to clients through HighRadius products. Key Responsibilities: - Collaborate with the AE to efficiently progress deals/opportunities through the pipeline. - Daily engagement with prospects/customers to understand their needs and requirements. - Conduct systema...

In this role at WhiteCoats.com, a fast-growing healthcare platform, you will be responsible for Inside Sales and Customer Success. As a recent graduate with a degree in BBA or equivalent, you will play a crucial role in helping hospitals and clinics scale their digital outreach across India. **Role Overview:** As part of the Inside Sales and Customer Success team, your key responsibilities will include: - Identifying and engaging prospective hospitals and healthcare providers - Driving lead generation, pitching product offerings, and closing sales - Building strong client relationships and supporting their onboarding - Contributing to the rapid growth of a leading healthcare network **Key Re...

As a member of a fast-growing team in the evolving healthcare setting, you will have the opportunity to contribute to meaningful work that impacts communities worldwide. Your role will involve innovating and creating solutions to drive customer success and improve patient care. Additionally, you will enjoy a culture of excellence and a competitive benefits package. Key Responsibilities: - Contribute to meaningful work that impacts communities worldwide - Innovate and create to drive customer success and improve patient care - Enjoy a culture of excellence and a competitive benefits package Qualifications Required: - Relevant experience in the healthcare industry - Strong problem-solving skil...

HubSpot Administrator About the Role: We are looking for a highly skilled HubSpot Administrator to own and optimize our HubSpot platform. In this role, youll ensure HubSpot is fully leveraged across Marketing, Sales, and Customer Success by improving processes, building automation, and creating actionable reporting. Youll be the go-to expert for HubSpot, ensuring clean data, smooth integration, and high adoption across the company. What Youll Do: • Platform Administration: Manage user accounts, roles, permissions, properties, and overall system governance. Reporting & Analytics: Build and maintain dashboards and reports that provide visibility into pipeline, campaigns, and team performance. ...

Key Responsibilities: Customer Relationship Management Support the Customer Success Manager in managing assigned customer accounts and maintaining ongoing engagement. Assist with customer onboarding, product training sessions, and adoption initiatives. Serve as an additional point of contact for customer queries and ensure timely resolution. Billing, Renewals & Collections Ensure timely creation and delivery of invoices to customers. Take ownership of collections initiatives to follow up and close outstanding payments . Coordinate contract renewals , ensuring timely triage and communication with customers and internal stakeholders. Prepare and manage change request billings , contract addend...