Customer Success Trailblazers

As a Customer Success professional at SpotDraft, a leading force in legal tech innovation, you will be part of a dynamic team dedicated to delivering exceptional customer experiences in a fast-paced, high-growth environment. **Key Responsibilities:** - Engage with clients in APAC and NAM regions as a Customer Success Manager or Associate - Utilize your 3+ years of experience in Customer Success, Account Management, or similar client-facing roles within SaaS, legal tech, or B2B technology environments - Demonstrate strong organizational skills, attention to detail, and a growth mindset - Communicate effectively with clients of varying technical backgrounds, explaining complex ideas in simple terms - Showcase your problem-solving abilities and ability to understand and articulate the value of complex software products - Maintain a customer-first attitude, building lasting relationships, and driving satisfaction, retention, and growth - Anticipate and resolve challenges proactively to ensure customer success **Qualifications Required:** - 3+ years of experience in Customer Success, Account Management, or similar client-facing roles - Proactive learner with a growth mindset, strong organizational skills, and attention to detail - Exceptional communication skills, both written and verbal, able to simplify complex ideas - Tech-savvy problem solver with experience in legal tech being a plus - Customer-first attitude with a track record of building lasting relationships - Strong problem-solving abilities and proactive approach to challenges SpotDraft offers a compelling work environment with brilliant teammates, unparalleled exposure to industry leaders, real ownership of projects, and a culture that values transparency, audacity, outcomes, collaboration, and continuous improvement. If you are passionate about Customer Success and eager to make a tangible impact in the legal tech landscape, SpotDraft is the place for you.,