Account Manager (Digital solution Advisor)

Role Overview: As a Digital Solution Advisor (DSA) at HighRadius, you will collaborate closely with the Account Executive (AE) as part of the front-end sales/account management team. HighRadius follows a Two-in-a-Box model where you and the AE work together in engaging with prospects and customers. Your responsibilities will encompass various aspects of the end-to-end sales and customer management process, ensuring the delivery of value to clients through HighRadius products. Key Responsibilities: - Collaborate with the AE to efficiently progress deals/opportunities through the pipeline. - Daily engagement with prospects/customers to understand their needs and requirements. - Conduct systematic analysis to gather and qualify customer requirements effectively. - Deliver product demonstrations to Finance department personnel at Fortune 1,000 companies, including CXO, VP, and Director-level audiences. - Develop detailed Cost Benefit ROI/Business Case models to showcase the value of HighRadius products. - Formulate strategies to outperform competitors and successfully close deals/opportunities. - Proactively manage churn to enhance customer satisfaction and retention. - Analyze customer tickets, liaise with relevant departments (support, product, etc.), and ensure prompt ticket closure for high customer satisfaction. - Handle contract preparation, review, negotiation, renewal, and escalation management. - Maintain focus on negotiation and finalizing deals/opportunities to meet targets effectively. Qualifications: - Prior experience in Sales, Business Development, Pre-Sales, Consulting, or Customer Success roles. - Hands-on experience with ERP software and/or cloud computing is advantageous. - 3-10 years of preferred experience in the relevant field. - Possession of an MBA and undergraduate degree from reputable institutions is advantageous. - Experience in engaging with North American or European customers in a consultative sales capacity is beneficial. - Knowledge in Accounts Receivable is an added advantage. Soft Skills: - Highly organized and self-motivated individual. - Excellent communication and presentation skills. - Comfortable interacting with CXO level employees of Fortune 1,000 companies. - Strong teamwork abilities and adeptness in working in a distributed delivery environment. - Demonstrates high integrity, credibility, and strong commercial instincts. - Maintains an unwavering focus on achieving results/targets.,