Job Description Payroll Specialist Department: Reports to: Work Model: Shift Type: Finance Finance Manager Work from Office In EST Time Zone Position Summary A Payroll Specialist is responsible for managing and processing payroll operations for employees within an organization. This role requires attention to detail, compliance with local labor laws, and proficiency in payroll software and systems. Education and Qualifications • • Bachelors degree with minimum 5 years of relevant experience Experience of GST Compliance: Ensure adherence to GST laws and regulations, including preparing and filing GST returns, reconciling GST payable and receivable, and handling GST audits. • Accounts Payable (AP): Process and manage vendor invoices, verify payment terms, ensure timely payments, and maintain accurate records of AP transactions. Good experience in Excel • • Bookkeeping and Accounting Requirement: Ensure accurate and timely processing of employee payroll in compliance with Indian regulations . • • • Calculate salaries, deductions (taxes, provident fund, insurance, etc.), and bonuses. Maintain employee payroll records. Coordinate with HR to ensure proper input for new hires, Resigned, and employee changes. Statutory Compliance : Ensure compliance with all applicable tax laws, Provident Fund (PF), Employees • State Insurance (ESI), Gratuity, and Labor Laws under Indian Government regulations. • Assist in the calculation and filing of income tax, TDS (Tax Deducted at Source), and other statutory requirements. • • Prepare and file monthly/quarterly/annual returns related to payroll. Assist in maintaining general ledgers, preparing journal entries, and posting entries related to payroll expenses. • • Support month-end and year-end closing procedures, ensuring all payroll-related entries are accounted for correctly. Reconcile payroll-related accounts, such as salaries payable, statutory dues, etc. Employee Queries: • Address payroll-related queries from employees in a timely and professional manner. • Provide assistance in resolving discrepancies related to salary, deductions, or other payroll-related issues. Behavioral Skills • • • • Longevity and commitment in previous work Team player Ability to meet target under pressure and time bound deadlines Dynamic and pleasing attitude and personality Our Culture and You What does the day in life look like for the Payroll Specialist? You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big. Our employees have indicated that at IT by Design they find a home where their passion and career goals finally intersect for them to live a life full of purpose. Benefits • • • Competitive salary and benefits Great work-life balance Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development • Medical insurance coverage is worth INR 5 Lakh for employees and their immediate family • • • Term Life insurance worth INR 20 Lakh Community-based engagement clubs at work, including book and health clubs Community Wellness programs for employees' wellbeing specially taken by CEO Life By Design sessions.

Job Overview Executive Administration, who must be a self-motivated, energetic, resourceful individual is required to assist supervisor or Admin Manager in day-to-day admin deliverables at site level. The ideal candidate will be adept at managing responsibilities in the areas of travel and transport, housekeeping & facilities management, cafeteria, local inventory purchase and management. Responsibilities and Duties Key Responsibilities: Assist in coordinating and planning transport of employees in various shift hours. Manage travel & stay arrangements for employees & management team. Responsible for safety and security of all sites and employees Responsibility of overseeing team of security guards, housekeeping, drivers, etc. to ensure site is maintained with the best standards. Site level inventory purchase and maintenance within budgeted range - Maintain consumables inventory like stationery, tea/coffee vending machine, toiletries, grocery, gift items, awards etc. Responsible for monitoring, managing all facilities related issues including all repairs and maintenance works. Coordinate with both virtual and in-person in vendors and ensure timely reporting of administrative expenses and bills. Support in execution of all company and HR activities. Work in close conjunction with Admin, HR and Finance teams to ensure seamless employee experience at the site. Qualifications: Bachelor s degree required Minimum of 3-5 years of hands-on experience in Administration including travel & transportation, inventory purchase & maintenance, billing & reporting and housekeeping & facilities management. Basic computer skills with knowledge of word, PowerPoint and Excel Good communication skills, with the ability to get tasks done in a timely and efficient manner. Resourceful, meticulous attention to detail and the ability to manage multiple tasks within budgeted range. Proven ability to work autonomously and under pressure, with a proactive approach to problem-solving. Must Have Competencies: Resourcefulness: The ability to manage execution of events with cost efficiency and timeliness Communication Skills: Good verbal and written communication skills for effectively conveying information with stakeholders. Collaboration: The capacity to work collaboratively with cross-functional teams, including local HR team and managers Problem-Solving: Proactive problem-solving skills to identify challenges or issues in tasks and address them. Adaptability: The ability to adapt to changing priorities, situations, and organizational needs, while remaining flexible and resilient in the face of challenges. Attention to Detail: Meticulous attention to detail to ensure the smooth planning and execution of tasks.

Job Summary Technical Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBDs onshore Clients when dealing with and resolving a variety of managed service inquiries. This is a very customer-focused, hands-on role where the Team Leader will be expected to handle and resolve customer issues as well as undertake the day-to-day management aspects that the post requires. Role & responsibilities Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members. Motivating, mentoring, and developing a team of 15-20 Engineers (a combination of L1, L2, and L3) to deliver a first-class service. Consult with customers regarding post-sales requirements, and delivery, and will have input into ongoing service reviews. Ensure all Managed Service provisions are delivered on time and following ITBDs Clients expectations and that support is provided accordingly with both internal and external stakeholders. Set clear objectives, evaluate progress against objectives, and instill a performance- oriented culture with a focus on accountability. Conduct monthly one-on- one is with individual team members as well as quarterly reviews. To monitor and record attendance and manage issues as appropriate. Contribute to the ongoing development of the Managed Support function by sharing knowledge, experience, and expertise with other team leaders. Troubleshooting on Wintel, Firewall, and messaging (Office365 and Exchange Servers). Monitoring backups. Troubleshooting networks, virtualization, and Windows servers. To recognize opportunities for improvements to procedures by proactively offering ideas and solutions. Encouraging team input into procedures and practices assisting them in developing their ideas. Provide an escalation level for problem support, management, resolution, and communication as appropriate. Work with the departments Service and Process Improvement analysts to ensure all aspects of the department's business as usual operations can be maintained to meet customers requirements. Work with the Service management function to ensure key SLAs are met for provisioning and support and to ensure progress updates are provided as required where service issues are identified. Ensure activity on projects is regularly monitored to ensure milestones are met. Ensure the Test labs are maintained and supported to agreed standards which will assist team members in continuous learning and development of their technical competencies. Assist the team where required by actively working on customer issues, handling calls, managing tickets and escalations, etc. Preferred candidate profile Proven experience of 8+ years in a combined customer service handling / Managed Services role. Minimum 4 years’ experience working in an MSP environment is a must with a minimum of 2 years as a Team Leader/Tech Lead. Exceptional knowledge of troubleshooting and hands-on in Desktop, Servers, Networking, AD, O365, and VMWare. Good academic background with a degree or equivalent qualification in Information Technology, Business Studies, Computing, or a relevant subject an advantage. Experience in motivating and leading others or deputizing in the team leader’s absence. Experience in providing structured feedback and coaching others. High standard of communication both written and verbal, must have prior experience with servicing and communicating with onshore Clients. Capable of managing own workload with minimal supervision to tight deadlines. Able to prioritize and distribute team workload effectively. High performer who is recognized as a role model in his current role. Able to deal with challenging client and staffing issues in a professional and supportive manner and to see these through to resolution. Keen to offer ideas and solutions to develop the Managed Services function Perks and benefits Competitive salary and benefits. Great work-life balance. Medical insurance coverage is worth INR 5 Lakh for employees and their immediate family. Term Life insurance worth INR 20 Lakh. Community-based engagement clubs. Subsidized meals and discounted medical check-ups for all the employees. Community Wellness programs for employees' wellbeing. CEO’s personalized ‘Life by Design’ program for leading a fulfilling life.

Role & responsibilities Provide professional IT support to customers with a focus on customer service Monitoring IT infrastructure of clients and administration. Drive problem investigations and resolution as required. Troubleshooting Windows server issues and providing RCA. Monitor the network i.e., firewalls, switches, and access points. Analyze network alerts and diagnose network errors. Manage and troubleshoot Physical and Virtual servers. Hyper-V, VMware, Azure, and AWS administration. Problem Management. NAS, SAN Storage administration, and troubleshooting. Plan on upgrades and updates of infrastructure. Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA). Preferred candidate profile Strong analytical, problem-solving, project management, and organizational skills. Strong customer service experience, and excellent verbal and written communication skills Hands-on experience with Server and Network Administration and Troubleshooting Advanced knowledge of Server Roles i.e., AD, DNS, DHCP, IIS, File & Print, RDS, etc. Experience in SQL and On-premises Exchange administration and troubleshooting. Hands-on experience working on Hyper-V and VMware. Advanced knowledge of Firewalls, Switching, and Routing. Knowledge of backups and storage i.e., SAN and NAS Perks and benefits Competitive salary and benefits Great work-life balance Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development. Medical insurance coverage worth INR 5 Lakh for employees and their immediate family. Term Life insurance worth INR 20 Lakh Community-based engagement clubs. Subsidized meals and discounted medical check-ups for all the employees. Community Wellness programs for employees' wellbeing. CEOs personalized ‘Life by Design’ program for leading a fulfilling life.

We are seeking a skilled and motivated DevOps Engineer to join our team. The ideal candidate will have strong hands-on experience with Azure services and a solid foundation in both backend and frontend technologies. This role is critical in developing, deploying, and optimizing cloud-based solutions to meet evolving business needs. Education and Experience Proven experience with Microsoft Azure and its core services. Proficiency in C#, .NET Core, and Python. Solid understanding of JavaScript and modern frontend frameworks (React, Vue, or Angular). Hands-on experience with Azure DevOps, Git, and CI/CD automation. Familiarity with Infrastructure-as-Code (IaC) using Terraform, Bicep, or ARM templates. Strong analytical and problem-solving skills. Experience working in Agile/Scrum development environments. Responsibilities Design, develop, and deploy scalable cloud applications using Azure services. Write clean, maintainable code in C#, .NET Core, and Python. Develop and maintain frontend interfaces using modern JavaScript frameworks such as React, Vue, or Angular. Implement CI/CD pipelines using Azure DevOps, Git, and automation tools. Create and manage infrastructure using IaC tools like Terraform, Bicep, or ARM templates. Collaborate in Agile/Scrum teams, participating in sprint planning, daily stand-ups, and retrospectives. Troubleshoot, debug, and optimize cloud applications to ensure high performance and reliability. Azure Certifications such as AZ-204, AZ-400, or AZ-305. Experience with Azure Data Engineering tools (e.g., Databricks, Synapse Analytics, Azure Stream Analytics). Understanding of Docker, Kubernetes, and Azure Kubernetes Service (AKS). Knowledge of Azure networking and security concepts. Experience with Azure Data Factory, App Services, Functions, Storage, Key Vault, and SQL Databases. Our Culture and You What does the day in life look like for the DevOps Engineer? You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big. Our employees have indicated that at IT by Design they will find a home where their passion and career goals finally intersect for them to live a life full of purpose. Benefits Competitive salary and benefits. Great work-life balance. Medical insurance coverage is worth INR 5 Lakh for employees and their immediate family.

The Sr. Cyber Security Engineer is responsible for designing and securing security infrastructure, ensuring a robust and resilient security posture. This role implements security controls, deploys new security technologies, and works closely with various stakeholders to minimize business disruption. This role is primarily responsible for the administration of security tools, implementation of security controls in various areas (cloud services, infrastructure, networks, user endpoints, etc.), and the providing of subject-matter expertise where needed. Education and Experience 5+ years of security industry experience or equivalent skill level. Bachelor's degree in a relevant field is a plus but not required. Advanced understanding of policy and compliance . Familiar with scripting languages such as bash, PowerShell, python, KQL . Experience securing an environment . Experience with DNS and Active Directory . Basic programming skills are a plus. Experience with systems administration and network infrastructure is required. Previously assessed, developed, implemented, operationalized, and documented comprehensive security technologies and processes. Responsibilities Design and secure security infrastructure to ensure a robust and resilient security posture . Perform complex deployments of security technologies . Execute information security activities such as vulnerability management, application development security, business continuity, networking, risk management , etc. Deploy and manage Security Information and Event Management (SIEM) , enabling effective log analysis, threat detection, and incident response capabilities. Collaborate with cross-functional teams to integrate security controls and protocols into the client's infrastructure and applications. Develop and maintain security documentation, including architecture diagrams, standard operating procedures, and incident response playbooks . Understand NIST standards, ISO compliance standards, government standards , how those standards impact business operations, and what organizations must do to meet those requirements. Stay up-to-date with emerging security threats, vulnerabilities, and industry trends, and proactively recommend and implement countermeasures to enhance the organization's security posture. Provide technical expertise and guidance to clients and internal teams on security best practices, technologies, and regulatory compliance requirements . Actively research, evaluate, and drive next-generation security technologies and solutions to solve the organization's needs. Strong networking and security knowledge . Ability to apply secure system design tools, methods, and techniques . Strong interpersonal skills and team-oriented attitude. Coachable and able to turn feedback into results moving forward. Ability to apply network security architecture concepts including topology, protocols, components, and principles (e.g., application of defense-in-depth). Superior analytical and critical thinking skills . Understanding of how information travels. Knowledge of the dark web . Familiar with incident response language . Well-rounded technical knowledge in Windows, Mac, Linux OS . Superior organization, facilitation, and leadership skills. Solid understanding of a range of compliance, regulatory, and legal requirements and relevant principles, best practices, and standards across multiple industries (e.g., PCI, SOX, GLBA, CSA, PCI, NIST, ISO, IEEE, FedRAMP, HIPAA, and TCG). Knowledge of the MITRE ATT&CK framework and cyber kill chains .

Advanced System Administrators, possessing effective communication and problem-solving skills, will be responsible for the design, implementation, management, and support of Citrix environments. This includes ensuring the stability, integrity, and efficient operation of information systems that support core organizational functions. Education and Experience Education: Bachelor's degree in Computer Science, Information Technology , or related field (or equivalent experience). Experience: Minimum of 5 years of experience in administering and supporting Citrix. Proven experience with Citrix XenApp, XenDesktop, Citrix ADC, and Citrix Virtual Apps and Desktops . Experience with virtualization technologies such as VMware or Hyper-V. Experience in scripting and automation (e.g., PowerShell). Certifications:Citrix Certified Professional - Virtualization (CCP-V) or other relevant certifications (e.g., CCA-V, CCE-V) are a plus. Responsibilities Implementation and Configuration: Implement and configure Citrix environments including but not limited to Citrix Virtual Apps and Desktops . Configure and manage Citrix policies, profiles, and user sessions . Deploy and configure Citrix ADC for load balancing and secure remote access. Administration and Support: Administer and maintain Citrix infrastructure, including updates, patches, and upgrades. Provide advanced troubleshooting and support for Citrix-related issues. Monitor and optimize Citrix environments for performance, reliability, and scalability . Manage and maintain Citrix licensing . Security and Compliance: Implement and enforce security best practices within Citrix environments. Ensure compliance with organizational policies and regulatory requirements. Collaboration and Communication: Work closely with other IT teams to integrate Citrix solutions with other systems and applications. Provide guidance and support to junior team members and other IT staff. Document procedures, configurations, and solutions for knowledge transfer. Additional Duties & Responsibilities: In-depth knowledge of Citrix architecture and components . Strong understanding of networking, DNS, DHCP, Active Directory, and Group Policy . Excellent troubleshooting and problem-solving skills . Strong scripting skills , particularly with PowerShell. Familiarity with monitoring and performance tools . Strong communication and documentation skills . Ability to work independently and as part of a team. Relevant Additional Information Experience with cloud platforms (e.g., Azure, AWS) . Experience with Citrix Endpoint Management . Familiarity with ITIL processes and best practices .

The Automation Specialist will utilize tools such as MicrosoftPower Automate,Rewst,Power BI,PowerShell, and other robotic process automation (RPA) tools to streamline ITworkflows And to help automate various processes and tasks Experience: 2+years experiencein IT automation and scripting. Requirement: Bachelor s degree in computer science, Information Technology or a related field Strong knowledge of MicrosoftPower Automate,Rewst,Powershell, and RPA tools Experience using Power BI to create reports and visualizations Understanding of APIs, JSON, REST, SOAP, webhooks, etc Excellent analytical and problem-solving skills Ability to think creatively about automation opportunities Strong communication and collaboration skills Nice to Have: Experience with IT service management tools such asConnectwise Knowledge of Python, C# or other programming languages

We are seeking a detail-oriented and experienced Accounts Receivable (A/R) Specialist to join our finance team. The ideal candidate will possess a strong background in accounts receivable management, process improvements, and data analysis, with a proven ability to drive efficiencies in financial reporting and operations. This role is designed for a professional who is proactive in managing a portfolio, optimizing workflows, and delivering exceptional client service while ensuring timely and accurate financial transactions. Education and Qualifications Required: Education : Bachelor's degree in Accounting, Finance , or a related field. Experience : Proven experience in Accounts Receivable , with expertise in portfolio management, process automation, and reporting. Systems Knowledge : Hands-on experience with ERP systems such as SAP, Oracle , and Office 365 . Regulatory Knowledge : In-depth knowledge of financial regulations, SOX compliance , and bad debt reporting processes. Communication Skills : Excellent written and verbal communication skills, with the ability to interact effectively with internal teams and external clients. Leadership : Ability to lead teams, manage client relationships, and drive process improvements in a fast-paced environment. Preferred: Experience : Experience with intercompany reconciliation and discussions. Financial Process Familiarity : Familiarity with global financial processes and B2B collections. Responsibilities Portfolio Management & Reporting : Lead and manage a portfolio of clients, overseeing the Invoice to Cash process to ensure timely and accurate collections. Process Automation & Improvement : Spearhead the automation of month-end close activities using tools such as Power Automate & VBA , reducing manual efforts and improving overall efficiency. Financial Reporting & SLA Preparation : Prepare and review Period-End Reports, including Bad Debt Reports and SOX controls . Intercompany Reconciliation & Communication : Oversee Intercompany Transactions, coordinating discussions between respective departments (Accounts Payable, General Accounting) to resolve discrepancies and ensure accurate reporting. Client Interaction & Presentation : Lead client calls, presenting monthly financial decks and reports. Data Analysis & Reporting : Utilize data analysis tools to enhance reporting accuracy and efficiency. Design dashboards and automated reports, leveraging Power BI to reduce manual efforts and improve data presentation.

Application Development: Design, develop, and customize applications using Microsoft PowerApps, including Canvas and Model-driven apps. Integrate PowerApps with data sources such as Dataverse (Common Data Service), SharePoint, SQL Server, or external APIs. Automation and Workflows: Develop workflows and automation using Power Automate (formerly Microsoft Flow). Implement and optimize business process automation to improve efficiency. Custom Development: Write custom code and scripts as needed using PowerFx, JavaScript, or other tools to enhance application capabilities. Create and maintain reusable components for the Power Platform. Data Management: Ensure data accuracy and integrity in Power Platform applications. Utilize Power BI to create reports and dashboards for data visualization. Collaboration and Training: Work closely with stakeholders to gather and analyze requirements. Provide training and documentation to end-users for deployed applications. Maintenance and Support: Testing with end users. Monitor, troubleshoot, and enhance existing PowerApps solutions. Ensure compliance with security and governance policies in app development.

Online Communication: Designing and conceptualizing Website, Website Banners, Landing Pages and Campaign collateral for social media promotions. External communication: Design all external print and web communication including Brochures, Case Studies, Documents, Presentations for pitches etc. Internal Communication: Design Emailers, Motion Graphic Videos, HR Communication Posters Social Media Posts. Brand Identity: Logo design, Letterheads, Envelopes, Business Cards, I-cards, Stickers, Packaging collaterals Event Communication: Designing and Conceptualizing Event Invites, Event Stage Backdrops Props etc. Independently visualize, conceptualize, and develop ideas, concepts, design and apply the appropriate media and style to meet the requirements of the stakeholders. Ability to understand briefs and translate concepts into creative and innovative visuals. Maintain up-to-date knowledge about the latest graphic design best-practice techniques such as graphic fundamentals, typography, and a good understanding of colours. Rich experience in handling software such as Photoshop, Illustrator, InDesign CorelDRAW and In Page. Experience designing within HTML/CSS. What you bring to the team At least 3 years of extensive experience in managing creative assets for digital marketing campaigns. with Expert level skills in most programs within the Adobe Creative Suite, particularly Photoshop, InDesign and Illustrator. Experience in HTML / CSS design for web-based emails and newsletters The ability to multi-task in a fast-paced, high-volume environment Strong written and verbal communication skills Detail-oriented, analytical, and tech-savvy Ability to be resourceful and determined to find a solution Demonstrated ability to increase customer satisfaction and experience Reliable, self-motivated, and excited by fast-paced work You're a problem solver and you have the passion to investigate Positive and team-oriented You're committed to growing and thriving in this support role Must Have Exposure in Corporate Graphics Adobe creative cloud HTML / CSS design experience Marketing/Media Agency Environment is a must have Friendly and Positive personality Culture fit is critical Ability to work with shifting priorities and dynamic request. Multi-tasking under pressure with deadlines. Comfortable to work in night shift Able to deal with Pressure., Self-motivated/ Self-starter

Here's the revised job description with bullets and bolded subheadings: The Service Coordination Lead takes responsibility for ensuring all service representatives successfully help customers. The lead will ensure the smooth functioning of day-to-day operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction. This includes team management along with providing effective guidance. The major responsibility will involve supervising, managing, and motivating team members on a daily basis. Ultimately, you should lead by setting a good example and engage the team to achieve goals. A Service Coordination team lead needs to have a deep understanding of communication, organization, management, leadership, and critical thinking, but they should also be personable and capable enough to effectively lead a team and collaborate with others. Responsibilities and Duties Oversee all employee interaction with customers, ensuring close adherence to company policies. Maintain and update service policies, making adjustments to better serve customers. Interact with clients, providing service tactfully at all times. Resolve customer conflicts, prioritizing building relationships and earning future business from guests. Establish a standard set of service requirements; create training workshops to ensure all service coordinators fully understand the requirements and are capable of following them precisely. Perform ticket triaging and ticket management with an understanding of SLAs, escalating when necessary. Conduct reviews, evaluations, and risk assessments. Perform root cause analysis and apply learnings to establish new procedures and best practices. Willing and able to work on holidays/weekends/night shifts (24x7x365 support) and have demonstrated ability to handle stressful situations. Communicate with stakeholders in a timely manner to deliver world-class and customer-centric support services. Document and report on all identified defects. Develop user documentation, knowledge base, and self-help content. Be proactive and identify areas for monitoring, self-healing, and alarm improvements. Contribute to 24/7/365 on-call rotation . Determine and define clear deliverables, roles, and responsibilities for staff members. Schedule recurring internal and customer-facing meetings. Requirements Bachelor's degree in business or communication and enrollment in a similar master's degree program required. Highly organized and capable of filling administrative tasks quickly. Four years of working experience in customer service management mandatory . Strong communication skills , including both verbal and interpersonal. Excellent verbal and written communication skills with experience in communicating with clients based outside India. Ability to manage a team effectively . Experience of providing structured feedback and coaching others . Be communicative and social, assertive and enthusiastic. Adaptability to work in rotational shifts. Consistently meeting all agreed productivity parameters as defined for the process. Critical thinking and problem-solving skills . Capable of managing own workload with minimal supervision to tight deadlines. Strong written, verbal, and presentation skills. Able to deal with challenging client and staffing issues in a professional and supportive manner and to see these through to resolution. Proven success in a corporate setting, working with all levels of management. Professional Certifications, such as: ITIL .

As an Azure Administrator with a solid foundation in Azure fundamentals, you will be equipped to handle basic Azure tasks, cloud monitoring, and initial troubleshooting. You will manage staffing needs, support day-to-day Azure operations, and ensure a smooth cloud experience. You will be the skilled technician who can act as the first point of contact for end-users to resolve or escalate issues related to Azure. Education and Qualifications Bachelor's degree. 3+ years in an IT role or related domain. Minimum two years of experience in Azure Administration . Responsibilities Excellent communication, documentation, interpersonal skills , and the ability to work well within a small team. Monitoring Azure resources, profiles, and subscriptions along with analyzing performance metrics, and generating required reports. Setting up private and public cloud environments . Set up and manage Azure virtual machines, storage accounts, and basic network configurations . Balancing and deploying workloads . To identify and resolve common Azure issues, escalating more complex problems to higher tiers when necessary. Proven ability to troubleshoot complex issues and investigate solutions. Willingness to support all areas of the IT services user base as required. Work seamlessly with a team, supporting and contributing to projects under supervision. Supporting/implementing BYOD strategies and managing devices through Intune . Capabilities & Skills Must be AZ-104 certified . Willingness to work in 24x7 work shifts . Excellent communication and technical troubleshooting skills . Strong interpersonal skills, including communication skills, active listening, and strong customer care instincts. Must be proficient with the Azure cloud platform and the services offered by Azure. Ability to manage Azure subscriptions and resources, implement and manage storage, deploy, and manage virtual machines, configure and manage virtual networks, and manage identities . Strong analytical and problem-solving abilities , with keen attention to detail. Must be a team player but should also understand the importance of individual contributions. Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment. Candidate should be open for transfer to another location or office if the job requires so or in the interest of the business requirements. The work location will be decided by the Organization depending upon the business requirement. Candidate should be amenable to work from the office.

The Technical Trainer position owns the responsibility of successfully running the training programs for the engineers at ITBD. They will devise technical training programs as per the organization's requirements. Eligibility: A bachelors or associate degree in computer science, information technology, or a related field. 5 years of proven experience as a Technical Trainer, training specialist, or a similar role. Experience with Microsoft Office Suite Experience training L1/L2/L3 Engineers Professional technical training certification such as MCT is preferred. Excellent verbal, written, presentation, and interpersonal communication skills. Job Responsibilities: Devise technical training programs according to organizational requirements Produce training schedules and classroom agenda Determine course content according to objectives Prepare training material (presentations, worksheets, etc.) Execute training sessions, webinars, workshops, etc. in groups or individually Maintains technical knowledge by attending educational workshops and reviewing publications. Requirement: Proven experience as a technical trainer Knowledge of modern training techniques and tools in technical subjects Experience in designing technical course content Ability to address training needs with complete courses Great communication and interpersonal skills Technical Experience: Office 365 Windows Server administration and management. Windows Server Roles and Services. Desktop Support Networking Backup tools

We are seeking a skilled and motivated DevOps Engineer to join our team. The ideal candidate will have strong hands-on experience with Azure services and a solid foundation in both backend and frontend technologies. This role is critical in developing, deploying, and optimizing cloud-based solutions to meet evolving business needs. Education and Experience Proven experience with Microsoft Azure and its core services. Proficiency in C#, .NET Core, and Python. Solid understanding of JavaScript and modern frontend frameworks (React, Vue, or Angular). Hands-on experience with Azure DevOps, Git, and CI/CD automation. Familiarity with Infrastructure-as-Code (IaC) using Terraform, Bicep, or ARM templates. Strong analytical and problem-solving skills. Experience working in Agile/Scrum development environments. Responsibilities Design, develop, and deploy scalable cloud applications using Azure services. Write clean, maintainable code in C#, .NET Core, and Python. Develop and maintain frontend interfaces using modern JavaScript frameworks such as React, Vue, or Angular. Implement CI/CD pipelines using Azure DevOps, Git, and automation tools. Create and manage infrastructure using IaC tools like Terraform, Bicep, or ARM templates. Collaborate in Agile/Scrum teams, participating in sprint planning, daily stand-ups, and retrospectives. Troubleshoot, debug, and optimize cloud applications to ensure high performance and reliability. Azure Certifications such as AZ-204, AZ-400, or AZ-305. Experience with Azure Data Engineering tools (e.g., Databricks, Synapse Analytics, Azure Stream Analytics). Understanding of Docker, Kubernetes, and Azure Kubernetes Service (AKS). Knowledge of Azure networking and security concepts. Experience with Azure Data Factory, App Services, Functions, Storage, Key Vault, and SQL Databases.

An Advanced System Administrator is a skilled technician who acts as the first point of contact for end-users to resolve or escalate issues related to desktop hardware, software, network, and other concerns when a request is raised through phone calls, emails, or chats. They possess effective communication and customer service skills and can troubleshoot end-user support issues quickly. Success for them is high customer satisfaction and quick resolution of helpdesk tickets. They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs). Education and Qualifications Bachelor's degree and Undergraduate with minimum 2 years of experience . Experience of working with teams of English-speaking countries. Excellent customer service skills . 4-5 Years of experience in IT Domain working for US/EME/AUS clients. Responsibilities Hands-on experience on user Active Directory administration management . Hands-on experience with user Office 365 administration management . Advance knowledge of Windows 10 diagnosis and troubleshooting . Advance knowledge of Windows server roles (i.e., AD, FNP, DHCP, DNS, RDS). Advanced knowledge of Application support and troubleshooting . Good understanding of Azure . Windows networking basics and management (i.e., Firewalls, Switches, ISP). Understanding of Backups . Understanding of VMware and Hyper-V . Root Cause Analysis and Incident Analysis/Trending .

The Junior System Administrator position, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers. The Junior Helpdesk System Administrator is also responsible for service request management, working directly with the enterprise end users assisting in support and implementation of technology solutions. Education and Qualifications Bachelors degree. Minimum one year of experience in dealing with international clients. Experience of working with teams of English-speaking countries Responsibilities Troubleshooting on Desktops. Troubleshooting on Microsoft office 365, firewall and mail servers. Monitoring backups. Troubleshooting networks, virtualization, and windows servers. Skills Technology Graduate OR Bachelor of Science in IT. Must have a prior minimum 1 year of experience in customer service or technical support role. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills (Must have). Strong analytical and problem-solving abilities, with keen attention to detail. Must be a team player but should also understand the importance of individual contributions. Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment. Must be flexible to work any shift in a 24/7 operation including night shifts. Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements. Candidate should be amendable to work from office. Longevity and commitment in previous work Team player. Ability to meet target under pressure and time bound deadlines. Dynamic and pleasing attitude and personality. Behavioral Skills Longevity and commitment in previous work Team player. Ability to meet target under pressure and time bound deadlines.

Experienced accounting professional with over 7 years of expertise in GST compliance, salary processing, accounts payable, and month-end closing activities. Proficient in Excel and well-versed in bookkeeping, account reconciliation, and financial reporting. Adapt at managing payroll, ensuring regulatory compliance, and supporting Record to Report (R2R) processes. Skilled in maintaining accurate financial records and coordinating with cross-functional teams. Education and Qualification: Required: Bachelors degree with a minimum of 7 years of relevant experience Experience of GST Compliance: Ensure adherence to GST laws and regulations, including preparing and filing GST returns, reconciling GST payable and receivable, and handling GST audits Accounts Payable (AP): Process and manage vendor invoices, verify payment terms, ensure timely payments, and maintain accurate records of AP transactions Good experience in Excel Bookkeeping and Accounting Responsibilities: Salary Processing: Calculate salaries, deductions (taxes, provident funds, insurance, etc.), and bonuses. Maintain employee payroll records. Coordinate with HR to ensure proper input for new hires, Resigned, and employee changes. Month End Closing: Basic knowledge of accounting principles and financial reporting. Experience in journal entries, ledger posting. Reconciliation of Accounts: Perform accounts reconciliation (Bank, Vendor, Intercompany, etc.). Ensure compliance with accounting standards and company policies. Record to Report: Support the R2R (Record to Report) activities, ensuring timely financial reporting. Collaborate with internal teams for data and documentation. Familiarity with Accounts Payable basics.

Eligibility Excellent communication skills Strong Interpersonal Skills such as Communication Skills, Active Listening Skills, and Customer Orientation Skills. Education: Graduate (any stream),preferably with a knowledge of Computer Science a related field Must-haves Proficient in English (oral and written) Active listener with excellent communication skills. Prioritize Calls/Emails according to Urgency and Importance Added advantage Experience working with US Clients Outstanding organizational and multitasking abilities Sound judgment and critical thinking Ability to work well under pressure. Assess situation and prioritize calls. Coordinate schedules in the most effective manner Exhibits ability to think creatively and analytically.

Role & responsibilities Day-to-day troubleshooting and resolution of escalated incidents Monitor and address NOC alerts Dispatch to client sites to resolve urgent and critical incidents Provide clear and direct communication to clients with regular updates Participate in an on-call Escalations rotation Maintain and update service tickets in your queue Compile SOPs to help expand the knowledge base Deploy agile projects on as-needed basis Complete required certifications as outlined in the letter of agreement Preferred candidate profile - Operating Systems : • Windows Server Linux (RedHat, Ubuntu, CentOS, etc. • Mac OSX Server Applications : Active Directory • Exchange Server • Office 365 (Exchange Online, SharePoint Online, Teams, OneDrive) • Hyper-V & VMware Veeam and Datto (Backup Solutions) Virtualization (Must-Have) Hyper-V VMware Networking (Strong Good-to-Have): Cisco routing/switching (basic to intermediate level) • SonicWall / Fortinet / Aruba / Cisco Wireless Cloud Experience (Bonus but Not Mandatory): • Azure AD, Conditional Access, Intune • Amazon S3, Google G-Suit