Melimu Edutech Pvt. Ltd.

Key Responsibilities: Customer Relationship Management Support the Customer Success Manager in managing assigned customer accounts and maintaining ongoing engagement. Assist with customer onboarding, product training sessions, and adoption initiatives. Serve as an additional point of contact for customer queries and ensure timely resolution. Billing, Renewals & Collections Ensure timely creation and delivery of invoices to customers. Take ownership of collections initiatives to follow up and close outstanding payments . Coordinate contract renewals , ensuring timely triage and communication with customers and internal stakeholders. Prepare and manage change request billings , contract addendums , and extensions as required. Reporting & Internal Coordination Maintain accurate and updated customer information, renewal status, and correspondence in the CRM. Generate customer usage, renewal, and billing reports for internal review. Collaborate with cross-functional teams including Finance, Sales, and Support to ensure smooth operations and customer satisfaction. Assist in gathering customer feedback, testimonials, and references for marketing and success stories. Qualifications & Skills: Bachelors degree in Business, Finance, or a related field. 2–5 years of experience in Customer Success, Account Management, or Billing Operations (preferably in a SaaS or technology-based organization). Strong communication, interpersonal, and relationship-building skills. Excellent attention to detail, time management, and organizational abilities. Proficiency with CRM systems (e.g., Salesforce, HubSpot, or Zoho) and spreadsheet tools (Excel or Google Sheets). Basic understanding of invoicing, contract management, and collections processes.