Customer Success Executive

Simply Vyapar Apps

1 - 4 years

2 - 3 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

customer experience customer success hindi customer retention crm strategy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Contact the potential leads assigned and inform them about the product and the services provided.
Answer questions about products and services of the company.
Ask questions to understand customer requirements and help them remain active on the platform.
Make timely follow ups and hand hold the customer in completing the onboarding.
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Follow established processes and procedures to maintain service quality.
Go the extra mile to meet the assigned targets.

Desired Skills and Requirements:

Exp - 1 to 4 years or Freshers can also apply (2023 pass out)
Any Graduate
Proven experience in a customer support role.
Proficient in relevant computer applications
Having accounting knowledge is a plus.
Excellent communication and active listening skills.

Languages

Other Mandates

Satpal Singh-7795097214

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