152 Crm Strategy Jobs

Role & responsibilities Any graduate Should have prior experience in real estate industry Engage in regular follow-ups with customers to ensure satisfaction and address any queries or concerns. Coordinate and provide end-to-end assistance during the customer registration process. Liaise with internal teams and customers to ensure timely and accurate payment collection

Responsibilities: * Develop & execute CRM strategy * Maximize customer satisfaction * Measure & report results * Manage customer relationships using CRM tools * Collaborate with sales & marketing teams Sales incentives

Position Overview: As the CRM Manager for [Company Name], you will be responsible for developing and executing strategies that will strengthen our customer relationships, increase client retention, and drive repeat business. Your role will focus on leveraging CRM tools to track customer interactions, improve lead conversion, and ultimately deliver a superior client experience from initial contact through to post-project completion. Key Responsibilities: CRM Strategy & Management: Develop and implement CRM strategies to enhance client engagement and satisfaction. Manage the customer database, ensuring it is segmented effectively for targeted marketing and communication campaigns. Client Engagement & Retention: Develop personalized outreach campaigns to nurture existing client relationships and promote repeat business. Monitor customer feedback, identify areas of improvement, and collaborate with the design teams to address concerns or enhance service offerings. Lead Management & Sales Support: Collaborate with the sales and marketing teams to ensure smooth lead handoffs, and follow up on sales leads through the CRM system. Implement automated workflows to streamline the lead-to-client journey, ensuring prompt communication and service delivery. Data Analysis & Reporting: Analyze CRM data to derive insights on customer behavior, sales trends, and campaign performance. Provide regular reports to senior management on CRM-related KPIs, such as customer satisfaction, retention rates, and campaign effectiveness. CRM System Maintenance & Improvement: Ensure the CRM system is up to date and functioning smoothly, troubleshooting any issues or inefficiencies. Research and recommend new CRM tools, integrations, and processes to enhance functionality and improve the client experience. Team Collaboration: Work closely with the marketing, sales, and design teams to align customer strategies with overall business objectives. Provide training and support to staff on CRM best practices, ensuring team members can effectively use the system to manage client relationships.

Department: Business Development / CRM Reporting To: Director Business Development Location: Chennai Head Office (with occasional site visits as required) Employment Type: Full Time Position Overview: As the CRM Manager at SpaceDraft , you will be at the forefront of nurturing high-value client relationships and ensuring exceptional customer journeys across all stagesfrom initial engagement to post-project follow-up. A key performance focus will be on generating 20 qualified leads per week , while improving client retention, increasing conversion ratios, and enhancing the overall CRM system effectiveness. This role requires a strategic thinker, hands-on CRM operator, and an excellent communicator who thrives in a collaborative and fast-paced project-based environment. Key Responsibilities: 1. Lead Generation & Conversion (Target: 20 Qualified Leads / Week) Develop and implement lead generation campaigns through cold calling, referrals, inbound channels, and networking. Track weekly lead inflow and categorize into hot, warm, and cold stages. Ensure timely follow-ups and status updates on all generated leads. Monitor lead-to-client conversion and strategize to improve conversion percentage. Maintain a qualified lead funnel aligned with SpaceDrafts target industries and geographies. 2. CRM Strategy & Lifecycle Management Develop and manage CRM strategies to enhance client engagement, loyalty, and satisfaction. Design customer journey maps to align with sales, execution, and support cycles. Maintain and update client records with touchpoints, preferences, and communication history. Execute segmentation strategies for better personalization and retention. 3. Client Engagement & Relationship Building Plan and execute personalized outreach campaigns (email, WhatsApp, calls, events) to existing clients. Nurture repeat business and referrals by maintaining regular post-project contact. Gather and analyze client feedback to recommend service improvements. Organize client review meetings during and after project handover. 4. CRM Tools, Automation & Workflow Optimization Maintain and optimize the CRM platform (Zoho CRM / HubSpot / custom tools). Set up automated workflows, reminders, follow-ups, and alerts to ensure consistent client communication. Coordinate with IT or digital team to integrate CRM with lead generation tools, project tracking apps, or communication platforms. 5. Data Analysis & Reporting Track and report weekly CRM KPIs: Leads generated vs. target Conversion ratio Client satisfaction metrics Retention and repeat business value Prepare dashboards and monthly performance reports for the Director and Management. 6. Cross-Functional Coordination Coordinate with the Sales, Design, Tender, and Project teams to ensure seamless handover and status visibility of leads and clients. Participate in weekly internal meetings to provide client updates and contribute to strategic planning. Ensure alignment of client communication across all departments. 7. Team Management & Training Guide and mentor CRM executives and telecallers in CRM usage and relationship handling. Conduct periodic training on CRM updates, usage, follow-up etiquette, and client behavior analysis. Act as a bridge between management expectations and execution by the CRM team. Key KPIs: 20 Qualified Leads Generated per Week (mandatory) 80%+ CRM system data accuracy 100% Follow-up Closure on Hot and Warm Leads Increase in Repeat Business % Monthly Client Satisfaction Index (CSI) Reports Weekly CRM Reports Submission Qualifications & Skills: Bachelor’s or Master’s degree in Business Administration, Marketing, or related field Minimum 5 years of experience in CRM or Client Relations, preferably in construction, interiors, real estate, or B2B service industries Strong knowledge of CRM software (Zoho CRM, Salesforce, or similar) Excellent communication and interpersonal skills Analytical mindset with strategic planning abilities Strong organizational and multi-tasking skills Why Join SpaceDraft? Work with one of South India’s fastest-growing turnkey interior and civil construction companies Collaborate with visionary clients and creative teams Play a critical role in revenue and relationship growth Competitive compensation and performance-linked incentives

Post-sales client support, Agreement & loan docs, Vendor/client coordination, Payment verification, Email & call communication, Legal docs (ISO), Bank & payment follow-ups, Sale deed registration

Job Descriptions JSB Group (Real Estate) Job Description – Executive – CRM Company: JSB Group Department: CRM Role: Back office Work Industry: Real Estate / Construction Experience: 1 – 3 years Salary: As per industry standards Employment Type: Full-time Job Summary We are looking for a diligent and detail-oriented CRM Executive to handle day-to-day Customer operations for our real estate projects. The role including the handling of Booking Forms, Receipts, NOCs, and Demand Letters, Manage Data Entry. Key Responsibilities - Maintain day-to-day Booking form entries in ERP software, preferably in Farvision ERP software. - Building and maintaining strong, positive relationships with customers to ensure satisfaction and loyalty. - Working with sales and marketing teams to align strategies and improve customer engagement. - Generating reports on customer interactions, satisfaction, and other relevant metrics. - - Organize and maintain supporting documentation digitally Desired Candidate Profile - Proficient MS Excel and Data - Strong attention to detail and time management - Ability to handle multiple projects and deadlines - Prior experience in real estate or construction domain is a plus Skills Required for CRM Roles : • Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and team members. • Analytical Skills: The ability to analyze data, identify trends, and make data-driven decisions. • Problem-Solving Skills: The ability to identify and resolve customer issues effectively. • Technical Skills: Proficiency with CRM software and other relevant technologies. • Customer Service Skills: A strong understanding of customer service principles and practices. • Sales and Marketing Knowledge: Familiarity with sales and marketing principles is helpful.

Minimum Experience: 2 years Leads business growth by developing strategies, managing the BD team, and building client relationships. Drives revenue through strategic opportunities, monitors industry trends, and ensures alignment across departments. Key Skills: Negotiation, leadership, strategic planning, CRM expertise, industry knowledge. Please Share Your Updated Resume:

Laundryheap is a global on-demand laundry and dry cleaning service operating across 14 markets, including the UK, the US, and the Middle East. We are a fast-growing, tech-led scale-up offering on-demand laundry & dry cleaning services via web and app to consumers in the cities we service. About the role We re looking for a strategic, data-driven Head of Retention Marketing to lead our global customer retention efforts. You will be responsible for improving customer engagement, increasing lifetime value and driving frequency through lifecycle marketing, loyalty programmes, as well as behaviour-led or predictive-led communications across channels including email, push, SMS, in-app and WhatsApp. Reporting into the CMO, you will lead a small but growing team, starting with our Customer Lifecycle Manager, and work cross-functionally with brand and performance marketing, product and customer success. Key Responsibilities Evolve & own CRM strategy to drive customer retention, engagement and lifetime value Test and scale new messaging and channels for customer lifecycle management Lead on the design and work with Product on the delivery of a global loyalty programme, with clear business goals and test-and-learn roadmap Manage and mentor the Customer Lifecycle Manager, setting clear KPIs and fostering a culture of experimentation Build and optimise customer lifecycle journeys Develop audience segmentation strategies based on behavioural, demographic and transactional data Define and track CRM performance metrics, regularly reporting impact and insights to the wider business Partner with product and data teams to ensure robust CRM data infrastructure Collaborate with content and brand teams to ensure campaigns are engaging, on-brand and customer-centric Champion CRM and retention to the business, making a case where needed for investment and focus in this area Work with the wider marketing team and analytics to build data sharing loops across CRM and acquisition channels Stay ahead of trends in retention marketing, personalisation, and customer data usage Ensure compliance with data protection laws and privacy best practices in all Laundryheap s markets Lead on localisation of campaigns for different languages Required Skills & Experience 8 12 years experience in CRM and retention marketing roles, ideally in high-growth, consumer businesses Strong understanding of customer lifecycle marketing, loyalty programmes, and behavioural or predictive targeting Hands-on experience with enterprise CRM platforms such as Braze, Iterable or similar Proven track record of improving retention metrics and driving customer loyalty Skilled in turning data into actionable insights, with strong grasp of lifecycle KPIs & cohort analysis Experience managing and developing marketing talent Ability to work cross-functionally and communicate clearly with technical and non-technical stakeholders Comfortable working in a fast-paced, test-and-learn environment Global or multi-market experience is a plus Work Schedule: Mon- Fri: 5-day workweek. UK shift: 9-hour (8 working hours + 1-hour break) Office-based role in Bengaluru

Manage customer relationships using CRM software Ensure accurate customer data and records Coordinate with sales and customer service teams Analyze customer data and develop CRM strategies

CRM, handle all CRM matters, Coordinate amongst internal cross-functional teams/departments, Support Sales Coordinator,order processing, Reconciliation, Payment follow up

As a CRM Head at our company, you will be responsible for leading the customer relationship management function. Your role will involve overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring top-notch client servicing standards across all projects. We are looking for an experienced and strategic leader who can drive customer satisfaction, loyalty, and brand trust through innovative processes and a customer-first approach. Your key responsibilities will include leading, mentoring, and managing the CRM team, developing and implementing CRM strategies, handling customer escalations, ensuring timely documentation, maintaining client records, coordinating across departments, tracking customer satisfaction metrics, preparing MIS reports, ensuring RERA compliance, driving digital transformation, and fostering relationships with high-value clients. To qualify for this role, you should have a Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred), along with 8-12 years of CRM or Customer Success experience, with at least 4-5 years in a leadership role in the Real Estate sector. You should possess strong leadership skills, expertise in CRM tools and data analytics, excellent communication and interpersonal skills, strategic thinking abilities, and deep knowledge of real estate operations and RERA compliance. In return, we offer you a senior leadership position with strategic impact, a competitive salary with performance-based bonuses, the opportunity to work on landmark real estate projects, and a dynamic work environment with strong growth potential.,

1. CRM Data Management 2. Campaign Execution 3. Customer Engagement 4. Automation 5. Reporting & Analytics 6. Collaboration 7. CRM System Support 8. Customer Feedback 9. Continuous Improvement

Role Synopsis We are looking for a dynamic, data-driven CRM Leader to own and drive patient journeys and engagement processes across multiple hospitals and specialties. This role will lead the configuration, optimization, and governance of the CRM solution (LeadSquared) and its integration with the Contact Centre solution (Ozonetel) and Hospital Information System (HIS) platforms. The ideal candidate will have hands-on experience with multi-stage customer journeys, contact centre operations, and real-time system integrations to ensure high conversion, retention, service excellence, and patient satisfaction. Key Responsibilities CRM Strategy & Configuration Own the overall CRM configuration and design using LeadSquared for capturing, routing, nurturing, and converting patient leads across all channels (Digital, Inbound Calls, Outbound Calls, Walk-ins), categories (Enquiries, ER, International, High-Value) and business lines (OP, Diagnostics, Pharmacy, IP, etc.) Define/Document specialty-wise lead scoring, routing rules, SLA frameworks, and escalation pathways Design, test, and deploy campaigns, automation workflows, and triggers tailored to each specialty and patient type (new vs. returning) Bring information used by Call Center agents from external sources (Excel sheets, Website, etc.) into the CRM Lead Management & Contact Centre Integration Manage and optimize the end-to-end patient journey from lead acquisition to consultation, and all post-consultation workflows, including medicine prescription flow, lab/diagnostics flow, radiology flow, IP admission, and follow-ups Define and maintain specialty-wise flows, accounting for treatment types, urgency levels, consultation preferences (tele/in-person), and condition-specific nuances Work closely with the Contact Center Solution team to ensure: Call routing and IVR flows align with CRM journeys Dispositions sync automatically with CRM statuses Missed calls trigger re-engagement workflows Establish SLA monitoring dashboards for inbound and outbound call performance in alignment with lead and patient engagement workflows Measurable Patient Engagement, Retention & LTV Data Integration with HIS and Other Systems Define and manage real-time data exchange between CRM and HIS, including: Fetching live doctor schedules, appointment statuses, prescription outcomes, diagnostics prescribed, admission statuses, etc. Triggering CRM journeys based on HIS events (e.g., consultation completed, prescription added, test advised) Determine what data is stored in CRM vs. fetched from HIS, ensuring consistency, security, and real-time availability. Coordinate with HIS and IT teams to define API requirements, ensure uptime, and resolve sync issues. Campaigns & Automation Build lifecycle campaigns in LeadSquared tailored to patient status (lead, booked, post-consult, admitted, discharged, lost) and specialty. Automate communication across multiple channels (SMS, Email, WhatsApp, Voice) based on patient engagement behaviour, medical events, and preferences. Run reactivation and retention campaigns for lost or dormant patients with specialty-specific messaging. KPIs and Reports Track and report on key metrics such as (this is a representative list): Lead-to-Consult conversion rate Consult-to-Diagnostics conversion rate Consult-to-IP conversion rate TAT from lead capture to various milestones in the patient journey Campaign and agent performance Patient drop-offs and re-engagement success Conversions and Revenue by various attributes (Lead type, Channel, Sales Agent, Speciality, Campaign, etc.) Project Management Own the project management roadmap and execution, including stakeholder collaboration, change management, adoption and outcomes Liaise with marketing, digital, operations, clinical, and IT teams to align CRM flows with business priorities. Enable and train call centre agents, counsellors, and field teams on CRM SOPs and processes. Act as the primary business Leader for CRM across specialties, locations, and patient types. Key Requirements 8 to 12 years in CRM process definition, implementation and management, preferably in healthcare or high-touch service industries. Proven experience with LeadSquared or similar CRM tools, and knowledge of healthcare workflows preferred. Strong understanding of contact centre systems like Ozonetel/Exotel/Genesys, including IVR, agent routing, and call dispositioning. Experience working with HIS/EMR integrations and healthcare data flows. Ability to break down complex patient journeys into data-driven, automatable CRM workflows. Excellent project management and cross-functional collaboration skills. Highly data-oriented, with strong analytical and problem-solving mindset. Role & responsibilities Preferred candidate profile

Job Description- CRM Head Sales About Company: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail. We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor, Honda, Ather, Alti Green & Tata. We have our footprint across Telangana, Andhra Pradesh, Karnataka & Maharashtra with a team size of over 2000 people. Job Summary: We are seeking a highly customer-centric and quality-driven professional to join RAAM Group as CRM Head Sales . This role is pivotal in managing the customer experience journey, addressing customer concerns, and driving continuous improvement in SSI (Sales Satisfaction Index) scores. The candidate will be responsible for overseeing and guiding a team of 4 CRM executives to ensure consistent customer satisfaction and operational excellence. Job Role: CRM Head – Sales (Customer Experience & SSI Focus) Location: Hyderabad (Banjarahills, Gachibowli, Kukatpally, Kondapur & Attapur) Experience: Minimum 4 years in CRM or customer experience leadership, preferably in the automobile sector Work Mode: On-site Brand : Morris Garages India Roles and Responsibilities: • Own and improve the end-to-end customer experience journey from booking to delivery. • Manage a team of 4 CRM executives and ensure their performance, training, and development. • Resolve customer complaints effectively and within stipulated timelines, ensuring zero escalations. • Drive improvements in SSI (Sales Satisfaction Index) scores through structured customer engagement and feedback resolution. • Track, analyze, and report SSI data; implement action plans based on findings. • Ensure timely post-delivery customer follow-ups and documentation compliance. • Conduct regular audits of customer touchpoints and process adherence. • Coordinate with sales, service, accounts, and delivery teams to eliminate friction points in the customer journey. • Implement and manage customer delight initiatives to foster loyalty and referrals. • Prepare weekly dashboards and monthly reviews covering CRM KPIs, SSI metrics, and customer feedback. Required Skills and Qualifications: • Bachelor’s degree in Business Administration, Customer Service, or related field. • Minimum 4 years of relevant experience, preferably in an auto dealership CRM or customer experience function. • Proven team management skills, ideally having led a team of CRM executives. • Deep understanding of SSI score methodology and customer satisfaction strategies. • Strong interpersonal and problem-solving skills with a customer-first mindset. • Proficiency in CRM software, Google Sheets/Excel, and dealership management systems. • Ability to manage pressure, drive ownership among team members, and resolve conflicts effectively.

Job description Job Title: MS Dynamics 365 CRM Technical Consultant Location: Bangalore / Hyderabad - HYBRID Employment Type: Full-Time / Permanent Serve as in-house technical expert with a focus on helping our customers increase adaptability to Dynamics 365 CE and Power Platform products by providing advisory services. Provide technical guidance on new features and functionalities and encourage customer adoption. Help the customers Drive the deployment on Dynamics 365 CE and Power Platform and increase their consumption of the platform by providing deployment guidance, supporting development of the customers adoption models, and providing appropriate recommendations to overcome blockers. Be a proven self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous tasks, and deals well with ambiguity and last-minute changes. Have the ability and passion necessary to maintain technical excellence with emerging technologies, including competitive technologies, while continuing to manage customer opportunities. Coach and mentor PDMs to raise the technical ability of the rest of the team, and/or to become certified in required Dynamics 365 CE & Power Platform certifications. Technical Specialist will be responsible to collate and provide information on the product and trending customer issues/challenges with the team. Drive auditing of Case Notes and Tagging for future searches in Case tracking tool & maintain Knowledge Base. Have a commitment to customer and partner satisfaction, ability to thrive in a competitive team environment. Quickly develop client relationships and trust and ensure client/partner expectations are being set and met. Provide training and documentation feedback, updating role documentation as needed. Strong functional & technical knowledge concerning Dynamics 365 CE Excellent Communication and customer handling skills Good understanding of Dynamics 365 CE applications Key Responsibilities: Job Details: Experience 4 Years to 6 Years Job Location Bangalore/Hyderabad. Mode of Hiring Permanent Over 4 years of Dynamics CE consultant experience Strong understanding of Microsoft Dynamics 365 CE Experience of providing Demonstrations Experience of working on full life cycle implementations & configurations across multiple versions of Dynamics CE/365 Excellent communication and problem-solving skills Excellent understanding and knowledge of core Microsoft Dynamics CE/365 modules Ability to create high quality functional documentation and strong requirements gathering skills. MS Dataverse and Dynamics 365 model driven apps. Experience in designing/integrations utilizing Dynamics F&O, Power Platform and SharePoint Online Additional Preferred/Desired Skills: Power Platform Apps CE Plugins. Customer Insights Industry vertical knowledge

Seeking an OMS Operator manage power outage scenarios using OMS, SCADA & GIS systems in a utility control room. Must coordinate field teams, restore service rapidly, and report system status

Urgent Hiring for CRM profile: Must have knowledge of customer handling, customer satisfaction. Able to deal with patient. Strong Communication & interpersonal skills Interested candidate share their resumes on himanshi.singla@aimsindia.com .

About Impact Investment Exchange Impact Investment Exchange (IIX) is a pioneer in impact investing, dedicated to reshaping finance for sustainable development. Over the past 15+ years, IIX has built the sustainable investing market through capital mobilization, including the Women's Livelihood Bond Series (6 listed bonds and growing), enterprise technical assistance supporting impact enterprises across Asia, Africa, and the Pacific, data & impact measurement leveraging IIX Values, an impact verification tech solution, and global advocacy & innovation such as the Orange Movement, which integrates gender equality and climate action in financial markets. Our Impact: - Mobilized nearly $500M in private-sector capital - Positively impacted over 160 million lives - Avoided over 1.9 million metric tons of carbon - Collected over 90,000+ data points on sustainable MSMEs In 2024, IIX launched IIX Intelligence, a global data hub evaluating gender diversity, ESG, and climate action among MSMEs. Our work has been recognized by accolades such as the Oslo Business for Peace Award and the UN Global Climate Action Award. About the Role IIX is seeking a consultant to lead a 68-month project focused on optimizing and implementing its CRM system. The primary goal is to transform Salesforce into IIX's central CRM platform and ensure effective integration with Mailchimp. This role requires both strategic planning and hands-on execution from diagnosing current gaps to delivering a fully operational, user-adopted system. The consultant will report to an internal CRM Implementation Team led by the COO, with representation from Marketing, Technology, and Business Development. Scope of Work Phase 1: Assessment & Strategy - Audit IIX's current Salesforce and Mailchimp setup, usage, workflows, and team engagement. - Map contacts, pipelines, and communication touchpoints. - Identify inefficiencies, data hygiene issues, and underutilized features. - Recommend optimal CRM structure, including segmentation and governance protocols. Phase 2: Roadmap Development - Develop a clear CRM strategy and implementation roadmap tailored to IIX's growth and business objectives. - Design SOPs, workflows, usage guidelines, and a MailchimpSalesforce integration plan. Phase 3: Execution & Change Management - Implement system reconfiguration, integration, and workflow setup. - Lead team onboarding, training, and adoption support. - Monitor system performance, troubleshoot issues, and fine-tune processes as needed. - Deliver final handover, including documentation and recommendations for future growth. Key Deliverables: - CRM Audit Report with actionable insights. - CRM Strategy and Implementation Roadmap. - Reconfigured Salesforce platform with integrated Mailchimp. - User adoption training materials and post-implementation review. Required Qualifications - 10+ years of CRM strategy, implementation, and sales/marketing operations experience. - Proven track record with Salesforce and Mailchimp integration projects. - Experience in boutique or mid-sized firms, preferably in B2B financial services or investment sectors. - Strong cross-functional communication skills; ability to work with both technical and non-technical teams. - Prior consulting or project-based work preferred. - Experience working with impact-driven organizations is a plus Why Join IIX - Hands-on exposure to impact investing and sustainable finance - Opportunity to drive global change in gender equality and climate action - Fast-track professional growth with training, mentorship, and leadership opportunities - Work with leading institutions from UN agencies to top financial institutions At IIX, we look for individuals who are: - Passionate - Dedicated to impact investing and social finance - Resilient - Able to navigate challenges in emerging markets - Equitable - Committed to maximizing measurable social and financial impact - Maverick - Independent, innovative, and bold in their approach Application Process Please submit a cover letter and resume via email. Only shortlisted candidates will be contacted. IIX is an equal-opportunity employer. All personal data provided will be used strictly for recruitment purposes.,

Job Title: IT Business Partner Commercials Location: Mumbai Reporting To: India IT Head Team Size: 3 to 5 Members Experience: 12+ years (preferred) Essential Functions: Serve as the primary liaison between IT and Commercial business teams. Lead and implement commercial excellence initiatives across sales, marketing, and customer engagement. Drive the adoption of digital technologies including AI/ML and Generative AI to enhance business performance. Manage end-to-end CRM strategy including system implementation, enhancement, governance, and performance tracking. Oversee day-to-day operations of key commercial platforms including LMS and E-Detailing tools. Ensure technology solutions align with business strategies and goals. Additional Responsibilities: Lead and mentor a team of 3 5 IT professionals. Collaborate with cross-functional teams to support effective change management and ensure high user adoption of IT tools. Monitor project KPIs and ensure on-time and within-budget delivery. Stay updated with emerging digital trends and identify opportunities for innovation. Represent IT in strategic business discussions and planning.

Senior Associate, Healthcare Systems Implementation Consultant RSM's National Healthcare Consulting practice is hiring for a Healthcare Systems Implementation Consultant who will participate in all aspects of the systems implementation life cycle related to the integration of leading healthcare IT applications. This work will include defining customer requirements, system configuration, testing, training, and go-live support. In addition, this role will support strategic IT projects such as IT systems assessments, software selections, and roadmap development. The Consultant will be part of a multi-disciplined project team and will work collaboratively with both fellow consulting and client team members. As a member of the RSM's National Healthcare consulting practice, you will join professionals with a broad knowledge of the Healthcare industry including financial analysis and revenue cycle management, regulatory reporting and compliance, HIPAA privacy, security, and Healthcare IT. The Healthcare Systems Implementation Consultant will also have a basic understanding of the consulting cycle process within the healthcare industry. As a key contributor, he/she will support the building of a world-class healthcare practice through listening to client needs, proposal development and presentation of solutions. Responsibilities: Implement leading packaged software solutions that have been developed to accommodate healthcare business and management processes, regulatory requirements, and other business needs such as Epic, Cerner, and Solventum (3M) solutions. Deploy innovative healthcare industry-specific solutions Assess current state workflow and work with the implementation team to validate proposed future state fits with overall project objectives Identify, assess, and solve complex business integration problems where analysis of situations or data requires an in-depth evaluation of variable factors Work interactively with clients and client team members to configure, test, and validate the software application environment Contribute to IT systems assessments and software selection projects Train client personnel on new processes/systems Travel as needed. Travel will be limited initially but may increase and include international travel to support system implementation efforts Basic Qualifications: Bachelor's degree in Computer Science, Health Information Management, or a similar program. Minimum of four years' experience with systems implementation projects and assessments. Direct experience with the implementation of software in a healthcare setting Prior consulting experience Experience with leading electronic health records systems (e.g. Epic, Cerner) Experience with Clinical Coding, and Clinical Documentation (e.g. Solventum (3M) 360 Encompass) is a plus Experience with Patient Engagement and CRM solutions is a plus

Develop and maintain strong, long-lasting relationships with Customers Stay updated on industry trends and best practices in CRM Address customer inquiries and resolve issues promptly and efficiently Identify and develop new business opportunities Free meal Health insurance Mobile bill reimbursements Provident fund

Experience in MS Dynamics 365 CRM. Hands on Functional Experience in Sales Process, Service Management Experience of deploying Line of Business solution (CRM) and interacting with end users and IT implementation teams Should possess domain expertise Required Candidate profile involved in Requirement Gathering ,Documentation of processes, prototyping & testing during deployment of Line of Business application within their company/client company FALC design tools and methods

CRM Manager Reporting To: Director of Marketing / Head of Operations Location: Kalyan Experience: 8 to 12 years in CRM or real estate operations Key Tools: Salesforce / Hub Spot / Real Estate CRM, Excel, Power BI, automation platforms Primary Goal: Drive lead conversions, enhance customer loyalty and satisfaction, and streamline post sales CRM touchpoints across property projects. Overview A CRM Manager in real estate is responsible for designing and executing customer relationship strategies that enhance acquisition, retention, and satisfaction across residential, commercial, and mixed use property segments. They serve as the internal authority on CRM best practices and drive cross functional collaborationparticularly with sales, marketing, operations, and customer serviceto ensure a streamlined customer journey from lead capture through post sales support. Key Responsibilities Develop and implement the CRM strategy aligned with business objectives, including lead nurturing, targeted campaigns, and retention programs. Manage CRM platform operations: system configuration, data integrity, segmentation, automation workflows (e mail drip campaigns, SMS triggers, reminders). Oversee customer data analytics: segment clients, track behaviour and feedback, generate dashboards and insights for senior leadership. Collaborate with cross functional teams (sales, marketing, facilities, and customer service) to ensure consistent communication and unified customer experience. Lead post sales CRM operations: on boarding communication, resolution of enquiries/complaints, updates during project lifecycle, feedback loops. Train and mentor CRM or support staff on system usage, workflows, reporting methods, and customer centric practices. Ensure compliance with data privacy standards and regulatory requirements (e.g., GDPR/India regulations) in handling customer information. Soft Skills & Domain Expertise : Excellent verbal and written communication for team training, interdepartmental alignment, and client interactions. Proactive problem solving, attention to detail, empathy, and a customer centric approach. Strong project management experience with CRM rollout or upgrade initiativesfamiliarity with Agile/Scrum/Waterfall. Knowledge of real estate industry nuances, residential/commercial property lifecycle, legal and transactional follow up. Expertise in CRM software tools like Salesforce, Zoho, or real estatespecific platforms (e.g. Relax). Educational & Experiential: Bachelors degree in Business Administration, Marketing, Real Estate Management, or related field; certifications like Salesforce Administrator, Hub Spot CRM or Analytic credentials are advantageous. Minimum 8 to 12 years of CRM experience, preferably in real estate, property management, or high-rise living context.

Role Overview We are looking for a Senior CRM Associate to lead lifecycle marketing initiatives across email, SMS, push notifications, and in-app channels. The ideal candidate will be data-driven, hands-on with campaign tools, and experienced in driving conversions, retention, and user engagement across the customer funnel. Key Responsibilities Own and execute end-to-end CRM campaigns (Email, SMS, WhatsApp, Push) across web and app platforms for the US and other key markets. Develop segment-wise customer journeys to target new, repeat, dormant, and high-value users using personalization and automation tools. Analyze campaign performance, generate insights, and recommend actions to improve open rates, CTRs, conversions , and retention. Coordinate closely with the Product, Content, Design, and Data Science teams to localize and optimize communication strategies. Collaborate with the Revenue Management and Ops teams to align CRM efforts with pricing, availability, and demand trends. Monitor customer cohorts and funnel behavior to identify churn risks, drive reactivation, and improve LTV. Test and implement A/B experiments on subject lines, creatives, frequency, and personalization logic to improve performance. Work closely with marketing tech teams to improve CRM infrastructure , tool capabilities, and reporting dashboards

Oversee , streamline operational workflows, GAP Analysis, cross-functional collaboration, Track KPI, platform usage support, Manage customer cycle timely resolution & RCA identify areas for improvement, SOPs, TM's, and guidelines for customer-facing. Required Candidate profile 3-4 yrs of exp in operations, customer success roles. proficient in Hindi English, Kannada Tamil, optimizing op's proces and improving customer satisfaction, communication, analytical, organ'l skills