230 Crm Strategy Jobs

Role: Implementation and Administration of HubSpot CRM. Exp: 3+ Immediate joiners preferred Job Type: Permanent Client Industry : Fintech Interview Mode : Virtual Location : Sarjapur, Bangalore Share your resume on WhatsApp to Vijesh V (HR)

Job Requirements Develop and administer communication channels with Tanishq to manager her non-sale journey with the business Evolve customer propensity based resolution mechanism basis identified parameters Convert negative descriptive GMB ratings and Detractors into formal tickets and pursue closuresRun win-back campaigns for non Purple unhappy customers in coordination with the Retail team Coordinate with L&D and CEEs to cascade resolution incidences with wider relevance with an aim to educate and prevent Develop customer sensitivity indicators in CRM basis escalations, exceptions, SMT connect etc Benchmark best practices inside and outside TCL and integrate them in Tanishq Care Work closely with Complaints' Administator in developing and rolling out training and induction SOPs Work Experience Bachelors degree in Marketing, Communications, Business Administration, or a related field. 6+ years of experience in customer engagement, marketing, or a related role, with at least 2 years in a managerial capacity. • Strong analytical skills and experience with data-driven decision-making. • Excellent verbal and written communication skills. Proficiency in CRM and marketing automation tools. Ability to work collaboratively across departments and manage multiple projects simultaneously

`Customer Relationship Manager (CRM) Female (Steel Industry) Company: B.D. Steel Pvt Ltd Location: Balanagar, Hyderabad Position Type: Full-Time Salary: 17,000 - 20,000/month Benefits: ESIC, EPF Key Requirements Female candidates, age 35-40 Graduation required (any stream); preference for prior experience in manufacturing, trading, or industrial sector Minimum 3 years experience in customer relationship or sales coordination roles Excellent MS Office (Excel/Word) skills Strong communications, follow-up, and negotiation ability Job Responsibilities Prepare and issue sales quotations as per client requirements Follow up daily for order confirmations, dispatch status, and payment realization Update and maintain accurate tracking sheets for repeat items and customer purchase patterns Maintain and update records of enquiries, orders, payments, and client interactions Address customer queries and complaints promptly and professionally Coordinate with the sales, dispatch, and accounts team for seamless order processing Prepare weekly/monthly MIS reports for management review Identify and escalate priority issues as needed Contribute to customer retention by delivering excellent service Additional Qualities High attention to detail and organizational skills Ability to multi-task and manage priorities independently Positive, customer-centric attitude What We Offer Fixed salary with statutory benefits (ESIC, EPF) Long-term growth in a stable steel manufacturing and trading environment Professional and supportive team culture Interested candidates can apply with their updated resume and recent photograph.

Lead Generation & Management, Customer Relationship Building, CRM System Utilization, Sales Support, Customer Service & Support, Customer Feedback & Market Trends Promotional Activities SIPS 7523927151 Required Candidate profile Female Graduate with 5 to 8yrs in depth exp in Automobile industry Excellent interpersonal & communication skills. MS Office/Excel mail drafting required

Key Responsibilities: Identify and qualify leads for CRM solutions. Present, promote, and sell CRM products/services to new and existing customers. Understand client needs and recommend CRM features that meet their business objectives. Conduct product demonstrations and deliver tailored CRM solution proposals. Collaborate with technical teams to ensure smooth onboarding and integration. Maintain relationships with clients to ensure satisfaction and identify upsell opportunities. Meet or exceed monthly/quarterly sales targets. Stay up to date on CRM industry trends and competitor offerings. Requirements: Proven experience in B2B and B2C sales, preferably in CRM or SaaS. Knowledge of CRM platforms (Salesforce, HubSpot, Braze etc.) Excellent communication, presentation, and negotiation skills. Strong consultative selling ability. Bachelors degree in business, Marketing, or related field (preferred). Nice to Have: CRM certification (e.g., Salesforce Certified Sales Cloud Consultant). Understanding of marketing automation and customer lifecycle strategies.

Experience in MS Dynamics 365 CRM. Hands on Functional Experience in Sales Process, Service Management Experience of deploying Line of Business solution (CRM) and interacting with end users and IT implementation teams Should possess domain expertise Required Candidate profile involved in Requirement Gathering ,Documentation of processes, prototyping & testing during deployment of Line of Business application within their company/client company FALC design tools and methods

Client of Career Planet Consultancy is hiring for Loyalty and Referral Manager for MNC Real Estate in Pune at YERWADA / SB Road / BANER / NIBM location. Looking for extremely smart, good looking, energetic and tech savvy candidates who can manage hands-on approach to develop and manage customer loyalty and referral initiatives. Your insights and actions will enhance customer retention while driving program engagement. Looking for candidates with vast experience in handling Customer Retention & Loyalty in Real Estate Industry for Pune location. ONLY PUNE / MUMBAI CANDIDATES APPLY. Highly dependable and trustworthy. Efficient in working to ensure work is done within specified timelines. Send us your cv on hrcareerplanet@gmail.com Call Leena Bhandari on 7719987979 Ravi Sir on 9021379678 for more details. https://forms.gle/c8ngJChLSo8ZGNUK8 WE DO NOT CHARGE CANDIDATES FOR PLACEMENTS. REFER YOUR FRIENDS & FAMILY FOR FANSTASTIC CAREERS IN REAL ESTATE SECTOR. Join the client's dynamic team as a Loyalty and Referral Manager, where you will take a proactive, hands-on approach to develop and manage customer loyalty and referral initiatives. Your insights and actions will enhance customer retention while driving program engagement. Key Responsibilities: - **Driving loyalty and referral business from existing customers and relevant stakeholders in given timeline , desired results need to be maintained in launch and sustenance . - **Engage with customers to gather feedback, understand their motivations, and foster relationships that encourage participation in loyalty and referral activities. - **Develop engaging promotional materials and communication plans to inform customers about loyalty initiatives and referral opportunities. - **Work closely with marketing, sales, and customer service teams to ensure a consistent approach to customer engagement. - **Market Research:** Stay informed on industry trends, competitor offerings, and customer preferences to continuously refine loyalty strategies. - **Compliance Monitoring:** Ensure that all programs adhere to legal standards and ethical guidelines within the industry. Qualifications: - Masters degree in Marketing, Business, or a related field. - 5-10 years of experience in customer loyalty, sales, or marketing, with a demonstrated understanding of customer engagement strategies. - Proficient in data analysis tools and CRM software; strong analytical and problem-solving skills. - Excellent written and verbal communication skills, with a talent for creating engaging content.

Maintain and update customer database Monitor customer interactions and track leads opportunities and sales pipelines Collaborate with sales. This role offers an excellent opportunity to strengthen customer engagement support sales growth.

Walk-in Drive at DTDC Express Ltd looking to a few candidates for the Mumbai Goregaon Location. Interview Date: 11 - Sep - 2025 to 13 - Sep -2025 Interview Timing: 11:00AM - 4:00PM Interview Mode: Walk-in Qualification: Any Graduate Interview With: Saurav Patil Interview Venue Address: DTDC Express Ltd, Plot No. 14, Vijay Nagar, Nr. Virwani Industrial Estate On Western Express Highway, Goregaon (E) Mumbai 400063. Kindly carry a updated copy of your resume Job Description: Location: Mumbai (Goregaon) Working Days: Monday - Saturday Time: 9:30AM - 6:00PM Location: Mumbai (Goregaon) Working Days: Monday - Saturday Time: 9:30AM - 6:00PM No of Openings: 3 Role: Executive / Sr.Executive / Assistant Manager CRM Overview: We are seeking an Sr.Executive/AM CRM to join our dynamic team in the logistics division of our ecommerce business. The ideal candidate will be responsible for managing and enhancing relationships with our customers, ensuring their satisfaction with our logistics services, and addressing any concerns or issues they may have. This role requires strong communication skills, attention to detail, and a customer-centric approach. Responsibilities: Revenue Growth Initiatives: Proactively engage with existing customers to promote additional services, upsell and cross-sell services to increase revenue per client. Customer Retention Strategies: Develop and implement strategies to increase client retention. Leverage customer feedback and insights to identify areas for improvement and tailor solutions to meet customer needs. Customer Communication: Serve as the primary point of contact for customers regarding logistics inquiries, concerns, and escalations. Communicate with customers via phone, email, and chat in a professional and timely manner. Relationship Management: Build and maintain strong, long-lasting relationships with customers by understanding their needs, preferences, and expectations. Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement. Order Tracking and Management: Monitor the status of customer orders throughout the fulfillment and delivery process. Provide customers with timely updates on order status, shipment tracking information, and estimated delivery times. Issue Resolution: Respond to customer inquiries and complaints promptly and effectively. Investigate issues, identify root causes, and implement corrective actions to resolve customer concerns and ensure satisfaction. Cross-functional Collaboration: Collaborate with internal teams, including logistics operations, customer service, and sales, to coordinate customer requests, address issues, and optimize the overall customer experience. Performance Reporting: Track and report key performance metrics related to customer satisfaction, order fulfilment, and service quality. Analyse data to identify trends, patterns, and areas for improvement. Interested candidates can also directly apply at saurav.patil@dtdc.com

Role Overview We are looking for a proactive, detail-oriented intern to join our team as a CRM & Customer Engagement Intern. You will be the link between our sales team, customers, and digital platforms ensuring smooth communication, timely responses, and supporting the foundation of our e-commerce journey. Key Responsibilities Monitor our Cloud Connect CRM portal to track whether sales staff are attending customer calls and prepare daily activity reports. Oversee multiple customer WhatsApp groups to ensure all customer queries and orders are responded to promptly. Highlight any pending orders or missed messages and coordinate with sales staff for resolution. Support the setup of WhatsApp API features for our new e-commerce app, helping build a seamless customer communication system. Prepare simple reports (daily/weekly) on call activity, WhatsApp engagement, and pending follow-ups. Who Should Apply? • Students or fresh graduates interested in business, CRM, digital operations, or the automobile industry. • Those curious about the automotive aftermarket sector and its growth potential in India. • Good communication skills and basic knowledge of Excel & digital tools. • Organized, alert, and eager to learn. What Youll Gain • Hands-on experience in CRM, WhatsApp API, and digital customer engagement. • Exposure to the automobile spare parts industry, one of India’s fastest-growing sectors. • A chance to understand how a business transitions from offline to e-commerce. • Stipend + Opportunity to be converted into a full-time CRM & Customer Engagement Executive role. • Work directly with management in a growing, professional environment.

Develop and maintain long-term relationships with customers to foster loyalty. Act as the main point of contact for client queries, concerns, and requests. Understand client needs and provide suitable solutions in alignment with company offerings. Ensure timely resolution of customer issues by coordinating with internal teams. Maintain customer data, feedback, and interactions in CRM system Regularly update clients on new products, services, or business initiatives. Monitor customer satisfaction and drive initiatives to improve customer experience. Identify opportunities for cross-selling or upselling products/services. Prepare reports on customer interactions, satisfaction, and retention metrics. Conduct periodic meetings/reviews with key customers to strengthen relationships.

Centralized Client Data. Improved Communication and Collaboration. Automation of Tasks. Client Engagement and Satisfaction. Streamlined Project Workflow. Campaign Management and Tracking. Financial Visibility.

Manage the client relationships to deliver customer delight. Implement and customize Zoho solutions, automate workflows, integrate APIs, ensure data security, train staff, and deliver reports/dashboards to drive business efficiency.

1. Develop & execute customer relationship management. 2. Respond and resolve customer complaints quickly and efficiently. 3. Manage Clients documents. 4. Work closely with Sales, Marketing and support teams 5. Notify management about execution plans

Lead-Cash Profile Key Account Management Generations of leads, creating opportunities & Quotations-Managing through ERP Sending quotations to customers based on inquiries Addressing technical queries Maintaining Customer database

Role & responsibilities @ OP: Resource Planning: • Ensure shifts are manned as per expected footfall; correct mix of senior/ junior staff. • Oversee Duty roster for SLMs & OPD CXEs - ensure correct mix of senior & junior staff & adherence. • Monitor attrition, leave and absenteeism to reduce impact on operations. • Ensure software and equipment functioning is optimal. • OP area is clean and welcoming. OP In charge & Billing: • Efficiently manage and optimize customer appointments to ensure smooth workflow and minimize waiting times. • Monitor and manage wait times in the Outpatient Department (OPD), implementing strategies to reduce waiting periods and enhance patient satisfaction. • Address and resolve customer complaints promptly and effectively while on the floor, ensuring a positive experience for all patients. • Supervise billing processes for consultations, laboratory tests, and scans within the OPD, ensuring accuracy and adherence to protocols. • Manage interactions with OPD customers both in-person and over the phone, providing assistance, information, and resolving queries efficiently. • Provide detailed reports on collection activities during shifts, including any discrepancies or issues, to the Cash Collection & Reconciliation In charge. • Facilitate smooth shift handovers by obtaining signoffs on reports and reviewing and approving them. Operations: • Conduct daily briefing with the SLM & OP team appreciate good work, address issues, update them on new information. • Ensure all team members are aware of appointments for the day; consultant availability; specialties; new offers. • To be available in the OP areas during peak times. • Personally oversee VIPs arrangements as per their requirements. • Take Rounds in all OPDs especially during peak times; ensure cleanliness and freshness. • Ensure that customers are always comfortable, delays are handled proactively as per standard. • Keep track of SLM conversions; bed booking and follow ups. Oversee all health check packages conversions. • Oversee all internal marketing events to maximize productivity. • Meet Consultants regularly, work closely with them and keep track of their requirements. • Regularly share customer feedback with respective doctors. • Track customer complaints, ensure the escalation matrix is adhering to TATs, personally ensure closure of issues. • Interface with Corporate for all activities at Unit; initiatives towards quality improvement. • Ensure adherence to all SoP’s; department compliance for certifications, audits, awards assessments. • Ensure accuracy and timely submission of all standard reports - daily, monthly. • Responsible for customer feedback collection: CSAT: 4.5 (OP) / 4.7 (IP), NPS : 70 (OP) / 80 (IP) Google score - min 4.7 and Google reviews as per unit target, monthly 1 to 3 video testimonials, 4-8 written testimonials. • 3 LUA sessions to be conducted from both Positive & Negative feedback customers for enhancing the service experience. • Ensuring timely response on customer complaints received from write to us and mobile app complaints as per the TAT assigned based on the nature of complaints. • Drive Mobile app education and downloads across hospital touchpoints for all customers, including OP and IP, fostering awareness and adoption. • Spearhead integration of loyalty program education and point redemption within the app, focusing on OP billing customers. • Lead efforts to maximize app utilization for future appointments, emphasizing IP bookings and post-feature addition enhancements. • Handle customer queries forwarded by the call center team and provide timely responses. • Address walk-in appointments referred by the call center team and update status before communicating back to them. @ IP In charge/Coordinator & Admission: IP In charge/Coordinator • Greet and assist new inpatients, ensuring a smooth admission process and addressing any initial concerns or queries they may have. • Efficiently manage the admission process for inpatients, coordinating with relevant departments to ensure all necessary arrangements are in place. • Ensure that inpatient rooms are prepared and allocated appropriately, maintaining cleanliness and readiness for incoming patients. • Solicit feedback from inpatients and their families to assess satisfaction levels and improve services. • Promptly address any negative feedback and actively manage Google reviews to maintain a positive online reputation. • Proactively address any complaints or concerns raised by inpatients during their stay, conducting regular rounds to meet patients and their attenders and ensure their well-being. • Monitor and track reported issues, ensuring they are addressed within the stipulated Turnaround Time (TAT). • Take proactive measures to expedite the resolution of pending issues to enhance overall patient experience. • Offer financial counseling to inpatients, explaining billing details and obtaining sign-offs based on daily provisional bills to ensure transparency and understanding. • Coordinate the final payment process for inpatients with IP Billing team, ensuring all financial transactions are completed accurately and efficiently. • Coordinate with IP billing team on discharge formalities, ensuring a smooth transition for patients leaving the facility IP Admission • Facilitate the completion of all necessary admission formalities for patients, ensuring compliance with hospital protocols and regulations. • Collect all mandatory documents from patients as per hospital requirements, ensuring accurate record-keeping and compliance with legal and administrative standards. • Clarify and reconfirm cost estimates with patients, ensuring transparency and understanding regarding expected expenses for their stay. • Ensure meticulous adherence to all admission documentation procedures, accurately recording patient information and ensuring completeness of records. • Collect signed copies of estimates from patients and promptly submit them to the Inpatient (IP) Billing department for further processing and billing. Financial: • Ensure all diagnosis / consultations are accounted for in HIS (tariff configuration and updates). • Responsible for accurate daily billing and collection of OPD. • Package creations for OPD, Vaccination, Health Check, Gync Procedures, Pregnancy related. • Ensure no revenue leakage; discounts are followed as per policy; follow up on outstandings /dues. • Support unit Finance Manager & IP billing team in timely Insurance submission, with accurate billing for faster clearance and discharge of IP patients. • Data tracking, analysis and reporting of relevant KPIs. Responsible for Outstanding Service Experience Delivery: • Ensure self & team is well-groomed as per standard; maintain discipline and decorum. • Responsible for the implementation of the Service Vision – ensures service experience creates customer delight. • Focuses on enhancing customer experience, through personal interaction and involvement in fulfilling their expectations. • Offers suggestions that strengthen the service offering, based on real-time understanding of gaps. • Coordinates with all departments to ensure customers are comfortable and services are as per standard; issues are resolved within TAT. Consultant Relationship: • Has a good relationship with consultants builds rapport and works well with them. Team Management: • Provides strong leadership and direction; inspires team to perform exceptionally. • Hires the right fit – functional skills and service attitude are aligned. • Induction of new hires: effective department induction; complete understanding of processes. • Manages individual performances, builds and grows in house talent through training, learning and on job assignments. • Assist with Task Force support and mentor to new CXMs entering the world of Motherhood Hospitals. • Plans and implements training & upskilling. • Evaluates performance and advances the professional development of team. • Builds competent 2nd line. • Ensure team discipline and adherence to policy and guidelines. • Ensures team well-being, retention, and commitment; provides counselling and guidance. • Champions programs that appreciate, recognize and reward outstanding service. Preferred candidate profile Good Interpersonal Skills; team player; dependable; patient - Empathic, communicating effectively, connects well with all stakeholders - Fluency in English and Regional language - Strong leadership skills: ability to influence, focused and capable of successfully meeting goals - Logical thinker, makes decisions smartly and quickly - Passionate about driving Outstanding Service, enable team to excel, understands customers & enjoys assisting them - Eye for detail; accurate and thorough in follow up and completion of tasks - Works well under pressure, maintains calm; seeks to resolve situations gracefully

Role & responsibilities Any graduate Should have prior calling experience Engage in regular follow-ups with customers to ensure satisfaction and address any queries or concerns. Coordinate and provide end-to-end assistance during the customer registration process. Liaise with internal teams and customers to ensure timely and accurate payment collection Note :- 6 Days work Eligibility Criteria:- -Graduate -Min 1 year into Telesales. - Good communication skill English. Perks and benefits:- International Trips Spot Incentives Medical Insurance Rewards Etc Location:- Coimbatore Note:- Only Immediate joiners Regards, Vinoth Hr-Gsquare 9962857002

Role & responsibilities Any graduate Should have prior calling experience Engage in regular follow-ups with customers to ensure satisfaction and address any queries or concerns. Coordinate and provide end-to-end assistance during the customer registration process. Liaise with internal teams and customers to ensure timely and accurate payment collection Note :- 6 Days work Eligibility Criteria:- -Graduate -Min 1 year into Telesales. - Good communication skill English. Perks and benefits:- International Trips Spot Incentives Medical Insurance Rewards Etc Location:- Coimbatore Note:- Only Immediate joiners Regards, Vinoth Hr-Gsquare 9962857002

We are looking for an AM/ Manager CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues. Role & responsibilities Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry Coordination with bankers, channel partners, internal team, and other departments Strategize & achieve the collection targets Monitor the grievances and escalations received from customers Ensure timely, accurate, and satisfactory solutions are provided to each of these queries. Preferred candidate profile A bachelors degree with a minimum of 3+ years of relevant experience Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively. Familiarity with CRM software and tools. Results-driven with a customer-centric mindset. Interested candidates can share resume at hr@houseeazy.com or whatsapp at 9211678207

Looking for a Digital Marketing specialist. Skills: 1. SEO 2. Google Analytics 3. CRM Tools 4. Auditing Tools 5. Social Media Management (Tools) 6. Scheduling Ad Campaigns. Location: Banjara Hills, Hyderabad, Telangana 500034

Job Summary We are seeking a results-driven CRM Marketing Specialist with 5 to 6 years of experience candidate to manage customer retention, engagement, and loyalty through effective CRM strategies and personalized campaigns. The ideal candidate will have strong analytical skills, experience with CRM tools, and a deep understanding of customer lifecycles, segmentation, and targeted communications across multiple channels (email, SMS, push, in-app, and social). Key Responsibilities Develop and execute CRM marketing campaigns to drive customer retention, reactivation, and engagement. Manage end-to-end campaign processes: planning, segmentation, execution, A/B testing, and performance analysis. Work with analytics and BI teams to define customer segments, player behavior patterns, and lifecycle journeys. Implement personalization and automation strategies across CRM channels. Optimize campaign performance through continuous monitoring and testing. Collaborate with product, design, and content teams to ensure consistency in brand messaging. Track KPIs including conversion, retention, LTV (lifetime value), and churn rates. Maintain CRM database quality and ensure compliance with GDPR and other data privacy regulations. Required Skills & Qualifications Bachelors degree in Marketing, Business, Communications, or related field. 46years of experience in CRM marketing or retention marketing. Hands-on experience with CRM platforms (Salesforce, HubSpot, Braze, Optimove, Emarsys, or similar). Strong understanding of customer segmentation, lifecycle marketing, and automation workflows. Data-driven mindset with proficiency in Excel/Google Sheets and analytics dashboards. Experience with email/SMS marketing tools and A/B testing. Excellent communication and project management skills. Preferred (Nice to Have) Experience in iGaming, eCommerce, fintech, or subscription-based industries . Knowledge of affiliate marketing, loyalty programs, or gamification strategies. Familiarity with SQL, Google Analytics, or Power BI/Tableau for advanced reporting. Multi-language / multi-market CRM campaign experience.

We are seeking a highly motivated and results-driven Sales Telecaller to join our sales team. Understand customer needs and requirements. Maintain customer information and update CRM Achieve daily/weekly/monthly targets

Role & responsibilities: Providing seamless customer service from booking till possession of flat. Entering data into ERP system. Managing customer grievances in a timely and efficient manner. Following up on outstanding customer dues. Replying to emails Coordinating with teams regarding client queries Maintaining reports on queries generated & solved timeline. Sending ledger emails & receipts as requested

Role & responsibilities Any graduate Should have prior experience in real estate industry Engage in regular follow-ups with customers to ensure satisfaction and address any queries or concerns. Coordinate and provide end-to-end assistance during the customer registration process. Liaise with internal teams and customers to ensure timely and accurate payment collection

As a Media Marketing Manager, your primary responsibility will be to enhance brand awareness and manage media budgets effectively for maximum return on investment. You will develop and implement strategies across various channels such as Meta and Google campaigns. Analyzing performance data to refine marketing strategies and utilizing A/B testing to enhance conversion rates will be crucial for improving campaign effectiveness. Your role will also involve creating and overseeing a content marketing strategy aligned with business goals. Detailed reports on content performance will need to be prepared to provide insights and recommendations for improvement. Collaboration with cross-functional teams is essential to ensure cohesive marketing campaigns and coordination of integrated marketing initiatives that align with the overall business strategy. In addition, you will manage geo-targeted advertising efforts to maximize local market engagement and growth. Analyzing regional performance metrics will be necessary to optimize spending and marketing effectiveness. Developing and implementing CRM strategies to enhance customer retention and loyalty will also be part of your responsibilities, overseeing the management of customer data and segmentation for targeted marketing efforts. As part of your role, you will lead special projects and initiatives that require strategic marketing insights and execution. Collaboration with external partners and agencies for campaign execution and media buying will be essential. The qualifications for this position include a Bachelor's degree in Marketing, Business, or a related field, with an MBA preferred. You should have 7+ years of experience in marketing, focusing on performance marketing and media management, with a proven track record of successful campaign management and optimization. Strong analytical skills and proficiency in marketing analytics tools are also required for this role.,