SMB Renewal Account Manager

Role Overview: As a renewals account manager at Rippling, you will need to be a self-driven, growth-minded individual with a proven track record of success. Your responsibility will involve managing a large book of business supporting US companies from India and serving as the primary relationship owner for each customer. You will guide customers in optimizing the use of Rippling's suite of back-office HR products and solutions, lead initiatives to meet company objectives for customer adoption and retention, and own all renewals and retention within a fast-growing customer segment. Key Responsibilities: - Navigate a strategic renewal process within a large book of business to increase retention rate and minimize churn - Proactively engage customers in your book via key lifecycle events: go live, benefits renewal, executive business reviews, contract renewal, etc. - Ensure that customers are utilizing and see the value of current subscriptions across HR, IT, Finance, and global workforce management needs - Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption and optimization playbooks - Partner with cross-functional product, support, and customer operations teams to ensure customer success, directly influence Rippling's product roadmap, and increase operational efficiency - Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer's unique business operations Qualifications Required: - A minimum of 3 years of experience in a client-facing customer success or account management team in a fast-paced environment - Previous experience as a top-performing account manager or customer success manager - Proven track record of team quota-attainment via retention - Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company - Eager for a very hands-on role, where you'll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly - Highly organized, self-motivated, and detail-oriented, with great follow-through on projects/tasks big and small - High integrity individual who's enthusiastic about joining a newly formed renewals team - Courage to challenge the status quo when logic and reason require it. See something broken Fix it.,