Job
Description
As an Enterprise Sales Manager/Enterprise Account Manager at our company in Mumbai, your role involves managing and growing key enterprise accounts, fostering long-term customer relationships, and ensuring high levels of customer satisfaction and success. You need to blend strategic thinking with hands-on execution to drive revenue and value for both the company and its clients. Key Responsibilities: - Account Ownership & Strategy - Manage a portfolio of high-value enterprise accounts with a focus on retention, satisfaction, and expansion. - Develop strategic account plans to identify growth opportunities, drive adoption, and strengthen client relationships. - Serve as the primary point of contact for enterprise clients, ensuring ongoing engagement and support. - Cross-Selling & Upselling - Analyze existing enterprise accounts to uncover opportunities for cross-selling and upselling based on customer needs, usage patterns, and business goals. - Identify and pursue cross-sell and upsell opportunities within existing accounts, increasing account value and customer lifetime value (CLV). - Maintain and update an opportunity pipeline for expansion activities; ensure accurate forecasting and reporting of cross-sell and upsell performance. - Understand the full product/service portfolio to recommend tailored solutions that meet evolving client needs. - Collaborate with Product, Sales Engineering, and Marketing teams to deliver compelling proposals and demos. - Strategic Planning and Execution - Develop and implement strategic sales plans tailored to enterprise clients. - Identify, qualify, and secure business opportunities with large-scale clients. - Conduct market research and analyze competitor offerings to position products effectively. - Client Relationship Management - Build and maintain strong, long-lasting customer relationships. - Understand client needs and offer solutions and support based on those needs. - Ensure client satisfaction and generate trust through regular communication and follow-ups. - Sales Process Management - Ensure a smooth sales process by working closely with internal teams and stakeholders. - Negotiate contracts and close agreements to maximize profits. - Prepare and deliver professional sales presentations to clients. - Team Leadership and Development - Recruit, train, and motivate a high-performing sales team. - Monitor the performance of the sales team and provide regular feedback. - Conduct regular meetings and performance reviews to assess progress towards sales targets. - Performance Monitoring and Reporting - Present sales, revenue, and expense reports and realistic forecasts to the management team. - Monitor and analyze performance metrics and suggest improvements. - Prepare monthly, quarterly, and annual sales forecasts. Required Skills & Qualifications: - 5 to 6 years of proven experience in Enterprise Sales or Account Management. - Strong background in relationship building and customer success. - Experience in managing large and strategic enterprise accounts. - Ability to understand and explain technical concepts, especially basic cloud technologies. - Strong communication, negotiation, and presentation skills. - Ability to work independently and in a team environment. - Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.,
