As a Junior SaaS Sales Representative at SurveyHeart, you will play a key role in our sales team by engaging with potential customers, understanding their needs, and demonstrating how our solutions can benefit their operations. Your primary responsibilities will include market outreach, customer engagement, customer success, and ensuring customer satisfaction. In terms of market outreach, you will be tasked with identifying and researching potential clients through various channels such as online research, social media, and industry events. You will reach out to prospects via phone calls, emails, and meetings to introduce our SaaS solutions. Additionally, you will participate in relevant events to generate leads and convert them into clients. For customer engagement, you will connect with existing users to understand their needs, requirements, and pain points. Conducting product demos to showcase features and benefits to potential clients will also be part of your role. Building and maintaining strong relationships with prospects to provide tailored solutions will be crucial, along with collaborating with the sales manager to develop proposals and presentations for clients. In terms of customer success, you will actively engage with customers to understand their business goals and assist them in achieving desired outcomes using SurveyHeart products. You will also assist customers in maximizing the utilization of SurveyHeart products to ensure their success. Ensuring happy customers will be a key focus, where you will maintain regular communication with clients to monitor satisfaction, address concerns, and identify opportunities for upselling or cross-selling. Gathering client feedback and collaborating with internal teams to drive continuous improvement of our products and services will also be part of your responsibilities. You will strive to achieve sustained and higher Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores. Additionally, you will stay updated on industry trends and competitor offerings to effectively position our products. Maintaining accurate records of all sales activities and client interactions in the CRM system will also be essential. Any other tasks that improve customer satisfaction and revenue will also fall under your purview. To excel in this role, you should hold a Master's degree in Business, Sales, Marketing, or a related field. Excellent verbal and written communication skills are a must, along with a basic understanding of software applications and the ability to learn new technologies quickly. Strong relationship-building skills, a proactive approach to achieving goals, and prior experience or internships in SaaS sales (though not mandatory) will be advantageous. This is a full-time position with a day shift schedule, and the work location is in person. If you are motivated, enthusiastic, and looking to kickstart your career in software sales, we encourage you to apply and join our team at SurveyHeart.,
As a Junior SaaS Sales Representative at SurveyHeart, you will play a crucial role in engaging with potential customers, understanding their needs, and demonstrating how our solutions can benefit their operations. **Key Responsibilities:** - **Market Outreach:** - Identify and research potential clients through various channels such as online research, social media, and industry events. - Reach out to prospects via phone calls, emails, and meetings to introduce our SaaS solutions. - Participate in relevant events to generate leads and convert them into clients. - **Customer Engagement:** - Connect with existing users to understand their needs, requirements, and pain points. - Conduct product demos to showcase features and benefits to potential clients. - Develop and maintain strong relationships with prospects to provide tailored solutions. - Collaborate with the sales manager to develop proposals and presentations for clients. - **Customer Success:** - Actively engage with customers to understand their business goals and help them achieve desired outcomes using SurveyHeart products. - Assist customers in maximizing the utilization of SurveyHeart products. - **Happy Customers:** - Maintain regular communication with clients to monitor satisfaction, address concerns, and identify upselling or cross-selling opportunities. - Gather client feedback and collaborate with internal teams to drive continuous improvement of products and services. - Strive to achieve sustained and higher Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores. **Qualifications:** - Master's degree in Business, Sales, Marketing, or a related field. - Excellent verbal and written communication skills. - Basic understanding of software applications with the ability to learn new technologies quickly. - Strong ability to build relationships and engage with clients effectively. - Self-driven with a proactive approach to achieving individual and team goals. - Prior experience or internships in SaaS sales is a plus but not mandatory. In addition to the above responsibilities and qualifications, you will be required to stay updated on industry trends, maintain accurate records of sales activities, and engage in tasks that improve customer satisfaction and revenue. Please note that this is a full-time position with a day shift schedule and requires in-person work at the specified location.,