Experience: 2+ years in leading teams in e-commerce or customer support environments Function: Customer Experience / Customer Success About the Role - Were looking for a passionate and execution-focused Team Lead to join our UCJ (Unified Customer Journey) team This role is crucial in ensuring a seamless customer experience from the first interaction to resolution, across support and success channels Youll be responsible for guiding a team of Super Companions (PRMs), optimizing their performance, and ensuring every customer touchpoint is empathetic, timely, and solution-driven. Key Responsibilities - Team Management: Lead and coach a team of UCJ Super Companions focused on call/chat interactions with customers. Performance Monitoring: Track daily KPIs including First Response Time, Talk Time, Transfers to Vets, and CSAT scores Conduct RCA for dips in performance. Customer Journey Oversight: Ensure customer transitions across touchpoints (support to vet to resolution) are seamless and aligned with UCJ goals. Process Improvement: Identify workflow gaps and execute improvements to enhance customer delight and team efficiency. Training & Upskilling: Regularly train and upskill team members on empathy, issue resolution, and understanding pet parent needs. Escalation Handling: Manage escalated cases and ensure timely and satisfactory closures with internal stakeholders. Reporting: Maintain dashboards, update leadership with actionable insights, and manage shift rosters, coverage, and productivity metrics. Requirements- 2+ years of experience leading customer support or success teams in an e-commerce or D2C environment. Proven experience in handling customer escalations and driving resolution excellence. Strong understanding of the e-commerce customer journey from acquisition to post-sale support. Ability to manage SLAs and performance metrics while maintaining empathy and a customer-first approach. Comfortable working in a fast-paced, agile environment with shifting priorities. Excellent communication skills (verbal and written). Good to Have- Experience with CRM tools like Freshdesk, Zendesk, or similar Exposure to pet care, D2C wellness, or healthtech domains. Strong analytical mindset to draw insights from support data.

Selected Intern's Day-to-day Responsibilities Include Curate captivating copies and reel scripts for different social media channels -Instagram and LinkedIn Write engaging push notifications, emailers, and SMS copies to drive sales and click-through rates Write crisp, clear website copies for hero and strip banners to drive click-through rates Write compelling ad copies for Meta and Google ads Ideate and write scripts for long-format YouTube content

Selected Intern's Day-to-day Responsibilities Include Conduct thorough assessments of warehouse operations to identify areas for improvement and optimization. Develop and implement innovative solutions to streamline warehouse processes, increase productivity, and reduce costs. Utilize data analytics and performance metrics to identify bottlenecks and inefficiencies in last-mile delivery and develop strategies for improvement. Lead cross-functional teams to implement process excellence initiatives and drive operational excellence throughout the supply chain. Collaborate with internal stakeholders, including warehouse managers, logistics teams, and IT professionals, to ensure successful implementation of new processes and technologies. Lead pilot projects and proof-of-concepts to test new technologies and methodologies before full-scale implementation. Monitor and evaluate the performance of implemented solutions, making adjustments as needed to optimize results and achieve continuous improvement. This position may necessitate travel within the city of Bangalore.

Copywriter About Us: Supertails is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care, training services, and a one-stop solution for pet food and supplies. Supertails is revolutionizing pet care with a comprehensive ecosystem designed to meet every pet parent's needs From online vet consultations with our team of highly experienced in-house veterinarians to nationwide doorstep delivery of an extensive assortment of pet supplies sourced from India and across the globe, we ensure unparalleled convenience and care. Who are we looking for? Do you enjoy telling stories? Youre it Were looking for a writer who can think crazy ideas for pets and pet parents within the guardrails of the brand, take ownership of projects and loves solving business problems on the back of storytelling Having fun on the job is also a must and non-negotiable Also, a pet parent please? :) Your mission should you choose to accept: Think a lot about what pet parents would like Create high quality content for all company channels including Film scripts, Ad scripts, Social Media Channels, Emails, CRM, Web and App Content. Maintain consistent Brand personality across multiple channels. Spot and avoid thnigs lyk thise Collaborate with multiple teams internally to expedite the creative output of the marketing team Create tangible impact on the lives of pets and pet parents Be around pets a lot Have a lot of fun & eat a lot of snacks Requirements Minimum 2-3 years of copywriting/content writing experience Proficient in spoken and written English An eye for detail when it comes to punctuation, grammar, and spelling A knack for creativity, not just with words but also ideas Up to date on trends and news Understands the tonality needed to write for different audiences Experience with writing for different mediums and channels Understands how marketing campaigns are devised Your insights and words should be coherent to create impactful brand campaigns Location: Bangalore, Indiranagar (In-office)

Selected Intern's Day-to-day Responsibilities Include Collect, process, and analyze large datasets using advanced Excel techniques Develop and maintain complex Excel spreadsheets, including the use of advanced Excel formulas Prepare and present detailed reports and dashboards to stakeholders in Excel Stay updated on industry trends and best practices in data analysis and reporting using Excel Note: Excel is essential and mandatory; knowledge of basic Python and SQL is a plus

Role Overview: This role is ideal for someone who thrives on identifying capability gaps, designing learning solutions, and taking complete ownership of training delivery You will be responsible for building a training process end-to-endstarting from need identification to content creation, delivery, and impact assessment In addition to conducting core training sessions yourself, youll also identify and onboard external partners, platforms, and specialists to drive advanced or niche learning tracks. Key Responsibilities Build & Own the Healthcare Training Function: Design and establish a scalable training process for the healthcare team across teleconsultation, clinic, and home service verticals. Define training goals, milestones, SOPs, and documentation formats in collaboration with cross-functional leads. Gap Identification & Needs Analysis: Work closely with veterinary leadership, ops, and quality teams to map knowledge, skill, and behavior gaps within the team. Use feedback, audits, and real-world cases to proactively identify training opportunities. Prioritize key problem areas and translate them into actionable training topics. Content Development & Resource Building: Create original, high-impact training contentincluding decks, SOPs, scripts, video explainers, case-based learning, and interactive modules. Customize content for different healthcare roles and experience levels. Regularly update content in line with changes in services, tools, clinical protocols, or customer feedback. External Partner & Platform Enablement: Identify and onboard relevant external trainers, specialists, or platforms to deliver advanced or specialized training. Manage partnerships and coordinate sessions/workshops that align with the overall training roadmap. Performance Measurement & Reporting: Define and track training KPIs to measure effectiveness, progress, and business impact. Share regular reports with leadership highlighting progress, learning gaps, and next steps. Requirements: 3+ years of experience in training, learning & development, preferably in a healthcare, clinical services, or customer experience setting. Strong background in training content developmentboth written and multimedia formats. Exceptional communication and facilitation skills. Proficient in using tools like LMS, Canva, Google Suite, Zoom, and content creation/editing software. Detail-oriented, organized, and self-driven with a problem-solving mindset. A passion for animal care and a desire to elevate service and clinical standards through education. What we offer: Fast track your entrepreneurial journey with exposure to every facet of the business, led by a stellar team. Ownership: Individually lead important charters with high-impact potential Employee-first culture: Employees are above everything else. Work in a pet-friendly, mission-driven organization Location Bangalore

Selected Intern's Day-to-day Responsibilities Include Collaborate with the design team to develop creative assets for various marketing materials, both digital and print, including social media creatives, brochures, flyers, banners, social media graphics, and website designs Follow design guidelines to maintain a consistent visual brand identity across all platforms Stay updated on industry trends, emerging technologies, and design tools Contribute to brand consistency in all design projects Work closely with cross-functional teams, including marketing, content creation, and development, to understand project requirements and deliver effective design solutions Participate in brainstorming sessions and provide creative input Manage and prioritize multiple projects simultaneously to meet deadlines Qualifications Passion for pets and the ability to develop visually stunning designs for Supertails Currently pursuing or recently completed a degree in Graphic Design, Visual Arts, or a related field Proficient in graphic design software, especially Adobe Creative Suite & Figma Strong attention to detail and a keen eye for aesthetics Good communication and collaboration skills Ability to work independently and as part of a team Enthusiastic about learning and adapting to new design trends and tools Willingness to learn and adapt to new tools and technologies

The Team Lead Pharmacy Prescription Verification will lead the prescription verification process for our online pet pharmacy This role requires overseeing a team of professionals, ensuring regulatory compliance, and driving operational excellence The successful candidate will streamline processes, and provide the highest standards of accuracy and efficiency in prescription handling. Key Responsibilities Team Management & Operations Supervise the team of veterinarians to maintain high accuracy and productivity standards. Develop and manage workflows to ensure the timely processing of prescriptions. Conduct training sessions to enhance the team's knowledge and performance. Regulatory Compliance & Licensing Ensured compliance with all legal and regulatory requirements for prescription handling, including state and federal guidelines. Collaborate with regulatory authorities to resolve compliance issues and stay updated on changes in veterinary pharmaceutical laws. Oversee the documentation and processes required for regulatory inspections and audits. Process Improvement & Expansion Evaluate current verification processes and implement strategies to improve accuracy, efficiency, and customer satisfaction. Lead the design and implementation of automation tools to streamline prescription verification workflows. Prepare feasibility studies and recommendations for new initiatives. Coordination & Stakeholder Management Liaise with internal teams (customer service, legal, and operations) to address prescription-related issues and operational needs. Provide regular updates and reports to senior management on team performance and operational progress. Project Management Create and manage project timelines for operational improvements and expansions. Monitor progress against key milestones and proactively address risks or delays. Maintain clear and consistent communication with all stakeholders to ensure project success. Qualifications: Education and Experience PhD or MVSc in Veterinary Science or a related field. Minimum of 5 years of experience Proven track record in managing teams and delivering on operational objectives. Skills and Competencies Strong understanding of veterinary pharmaceuticals, prescription verification processes, and regulatory requirements in India. Excellent project management skills, with proficiency in tools such as Microsoft Office and project management software. Exceptional communication and interpersonal skills to manage internal and external relationships effectively. Analytical mindset with a focus on process improvement and operational efficiency.

Experience: 12 years in leading teams in e-commerce or customer support environments Function: Customer Experience / Customer Support / Customer Success About the role Were looking for a passionate and execution-focused Team Lead to join our UCJ (Unified Customer Journey) team This role is crucial in ensuring a seamless customer experience from the first interaction to resolution, across support and success channels Youll be responsible for guiding a team of Super Companions (PRMs), optimizing their performance, and ensuring every customer touchpoint is empathetic, timely, and solution-driven. Key Responsibilities Team Management: Lead and coach a team of UCJ Super Companions focused on call/chat/email interactions with customers. Performance Monitoring: Track daily KPIs including First Response Time, Talk Time, Transfers to Vets, and CSAT scores Conduct RCA for dips in performance. Customer Journey Oversight: Ensure customer transitions across touchpoints (support to vet to resolution) are seamless and aligned with UCJ goals. Process Improvement: Identify workflow gaps and execute improvements to enhance customer delight and team efficiency. Training & Upskilling: Regularly train and upskill team members on empathy, issue resolution, and understanding pet parent needs. Escalation Handling: Manage escalated cases and ensure timely and satisfactory closures with internal stakeholders. Reporting: Maintain dashboards, update leadership with actionable insights, and manage shift rosters, coverage, and productivity metrics. Requirement 12 years of experience leading customer support or success teams in an e-commerce or D2C environment. Proven experience in handling customer escalations and driving resolution excellence. Strong understanding of the e-commerce customer journey from acquisition to post-sale support. Ability to manage SLAs and performance metrics while maintaining empathy and a customer-first approach. Comfortable working in a fast-paced, agile environment with shifting priorities. Excellent communication skills (verbal and written). Good to have Experience with CRM tools like Freshdesk, Zendesk, or similar. Exposure to pet care, D2C wellness, or healthtech domains. Strong analytical mindset to draw insights from support data.

We are looking for a detail-oriented and proactive Process Auditor to lead audits across our clinic, at-home, and online consultation services The auditor will be responsible for evaluating SOP compliance, hygiene standards, and the accuracy of manual data recorded by clinic teamsprimarily maintained in Google Sheets This role is central to ensuring operational consistency and clinical excellence for our pet parent community. Were seeking someone with a passion for building from the ground up (0-to-1 environments), a deep sense of empathy for animals, and ideally, a background as a pet parent or experience with companion animals. Key Responsibilities Conduct SOP audits across clinic, at-home, and online services to ensure all processes are executed as defined. Perform hygiene inspections and assess compliance with cleanliness and safety protocols within clinics. Review and verify checklist compliance including equipment usage, pet handling practices, and consultation flow. Audit manual data maintained in Google Sheets by clinic teams for completeness, accuracy, and consistency. Engage with clinic teams to understand ground-level operations and identify process deviations or training needs. Collaborate with Clinic Managers and team leads to share insights and recommend improvements. Maintain structured documentation of audits and report findings, with a focus on practical corrective actions. Preferred Qualifications & Skills Prior experience in auditing, process quality, or clinic operations (healthcare or pet care industry preferred). Pet parent or previous experience with companion animals is highly desirable. Willingness to learn basic concepts of animal emotional responses to better evaluate pet-centered practices. Strong working knowledge of Google Sheets or Excel for documentation and data analysis. High attention to detail with a keen ability to spot operational gaps or inconsistencies. Excellent communication and reporting skills. Comfort with field audits across multiple locations and adaptability in dynamic operational setups. Enthusiasm for contributing to early-stage growth and building scalable systems from scratch (0-1 setup).

Selected Intern's Day-to-day Responsibilities Include Work with large B2B accounts to maintain consistency across product catalog for images, messaging & product description Convert raw data to listing-ready content which would be then live on the website Ensure product listing QC across the website and adherence to the brand guidelines Contribute to reducing and solving issues in the catalog for optimizing the speed of the catalog upload process Build on product messagingset them apart from others to give them a unique selling point Ensure competition benchmarking to pick up on the cues of whats trending Work alongside business, and procurement lead in managing, reviewing inventory, and the entire ordering process

We are seeking a talented graphic designer to join our pet-centric e-commerce brand team. The ideal candidate should have a passion for pets and be able to develop visually stunning designs that cater to the needs of our clients The successful candidate will work closely with our marketing and e-commerce team to produce visually appealing and effective design solutions for our website, social media platforms, and marketing campaigns. Responsibilities: Develop and design product packaging, labels, and inserts for pet products that align with our brand identity Create visually appealing website designs, including layouts, graphics, and images that cater to our pet-loving audience Design digital ads, social media content, and email marketing campaigns that align with our brand strategy Collaborate with other team members to brainstorm creative concepts that align with our brand vision and mission Ensure design work is completed within deadlines and meets our brand guidelines Keep up to date with industry trends and new design software and techniques Participate in design critiques and provide constructive feedback to team members Manage and oversee the work of junior graphic designers on the team Requirements: Bachelors degree in graphic design or a related field 3-4 years of professional experience as a graphic designer, with a portfolio showcasing pet-centric designs and branding work Proficient in Adobe Creative Suite, specifically Illustrator, Photoshop, Premier pro and After effects Solid understanding of brand identity and strategy, with experience developing brand guidelines and executing branding campaigns Strong conceptual and creative skills with a passion for pets Ability to work well under pressure and meet deadlines Excellent communication skills and ability to work in a team environment Attention to detail and a strong sense of typography and color Experience managing and overseeing the work of junior graphic designers Location: Bangalore (on-site)6 days working

We’re looking for a smart, detail-oriented candidate to join our growing at-home services team at Supertails. You’ll be responsible for managing & optimising the home services process. You'll be owning operational processes that ensure efficiency, consistency, and a smooth experience for both our pet parents and field teams. Selected Intern's Day-to-day Responsibilities Include Design & implement processes: Build SOPs (standard operating procedures) for daily operations, home visits, feedback loops, and vendor coordination. Monitor & optimize operations: Track how our processes perform on the ground, identify bottlenecks, and constantly look for ways to simplify and improve. Cross-functional coordination: Work closely with on-ground teams, customer support, marketing, and tech to ensure seamless operations. Quality assurance: Design and enforce checks to ensure services are delivered with consistency and quality. Documentation & reporting: Maintain clean documentation of workflows and generate weekly/monthly reports for leadership review. About Company: Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care and a one-stop solution for pet food and supplies. Supertails.com is differentiated by its unique proposition of being a fully digital telehealth consultation service made available through a team of highly experienced in-house veterinarians. With doorstep delivery services available across the country, the brand aims to bring pet parents closer to the largest assortment of pet supplies from India and across the globe. Show more Show less

About Supertails Supertails is a fast-growing D2C startup on a mission to revolutionize pet care in India. We offer a fully digital platform for pet parenting—ranging from pet food and accessories to expert vet consultations. As we scale rapidly, delivering seamless and reliable customer experiences is at the core of our operations. Role Overview We’re looking for a proactive, analytical, and hands-on Control Tower Manager to oversee real-time supply chain performance, ensure proactive issue resolution, and drive continuous improvement across fulfillment, last-mile logistics, and partner coordination. You’ll be the central node of our supply chain—monitoring, managing, and improving day-to-day operations in a highly dynamic environment. If you enjoy making sense of complexity, acting fast, and influencing outcomes, this role is for you. Key Responsibilities Real-time Supply Chain Monitoring: Maintain end-to-end visibility of order flow—from warehouse dispatch to final delivery—using dashboards, alerts, and exception trackers. Issue Resolution & Escalation Management: Act as the first responder for fulfillment failures, delays, inventory mismatches, and courier issues. Escalate and coordinate with internal teams and external partners to drive timely resolution. Performance Analytics & Reporting: Monitor daily KPIs (TAT, fill rate, RTOs, NDRs, delays, etc.). Identify patterns and work on proactive interventions to avoid repeat issues. Stakeholder Coordination: Collaborate with warehouse, CX, planning, category, and logistics partners to align on priorities and ensure customer-centric execution. Process Improvement & Automation: Work with tech/product teams to build tools or automations for alerts, tracking, and efficiency improvement. Crisis Handling: Manage disruptions (weather, system downtimes, partner delays) with a calm, solutions-first mindset. What We’re Looking For 5–8 years of experience in supply chain operations, preferably in e-commerce, retail, or logistics Prior experience in managing control tower functions, fulfillment monitoring, or logistics coordination Strong analytical skills – comfortable with Excel, dashboards, and basic SQL (preferred) Excellent communication and stakeholder management abilities Bias for action, accountability, and hands-on execution Comfortable in a fast-paced, ambiguous, startup-like environment Why Join Supertails? Be part of a purpose-led brand redefining pet care in India High ownership, high impact role with direct influence on customer experience Work with a passionate team that’s building something meaningful from the ground up Culture that encourages learning, speed, and innovation Show more Show less

Selected Intern's Day-to-day Responsibilities Include Help grow UltraPawz’s Instagram by coordinating with the Brand team to create engaging content, including posts, stories, and reels that connect with our audience of pet parents Work alongside the Brand team to brainstorm and coordinate content creation Collaborate with the Retention team to develop and implement customer journeys Assist in planning and executing email marketing campaigns Interact with dogs using UltraPawz, testing its functionality via your Android phone Engage in activities such as walking and playing with pets to assess usability Help design templates, write compelling copy, and analyze performance metrics for optimization Requirements Strong understanding of Instagram, including content creation, engagement strategies, and analytics Content Creation: Creative mindset with an eye for design and storytelling. Ability to work with design tools like Canva or basic photo/video editing software is preferred Communication and Coordination: Excellent verbal and written communication skills. Comfortable coordinating with multiple teams and managing timelines effectively Analytical Skills: Basic understanding of data analysis and ability to work with Google Sheets and MS Excel for tracking performance and insights Email Marketing: Familiarity with email marketing platforms (e.g., Mailchimp, HubSpot) is a plus. Ability to assist in crafting engaging email content and analyzing campaign results Problem-Solving: Adaptable, proactive, and able to work independently in a fast-paced environment Tech-Savvy: Comfortable using tech devices, especially Android phones, for testing and interacting with UltraPawz Dog-Friendly: Enthusiastic about working with dogs and understanding their nee-ds. Willing to engage in activities that test UltraPawz’s features About Company: Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care and a one-stop solution for pet food and supplies. Supertails.com is differentiated by its unique proposition of being a fully digital telehealth consultation service made available through a team of highly experienced in-house veterinarians. With doorstep delivery services available across the country, the brand aims to bring pet parents closer to the largest assortment of pet supplies from India and across the globe. Show more Show less

Selected Intern's Day-to-day Responsibilities Include Assist the team in day-to-day operational tasks, analyzing data, generating reports, and providing insights to optimize processes and improve efficiency Actively participate in cross-functional projects and initiatives, contributing ideas and solutions to drive continuous improvement Collaborate with team members from various departments to ensure seamless execution of tasks and projects Take ownership of assigned tasks and ensure timely completion About Company: Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care and a one-stop solution for pet food and supplies. Supertails.com is differentiated by its unique proposition of being a fully digital telehealth consultation service made available through a team of highly experienced in-house veterinarians. With doorstep delivery services available across the country, the brand aims to bring pet parents closer to the largest assortment of pet supplies from India and across the globe. Show more Show less

Selected Intern's Day-to-day Responsibilities Include Conduct thorough assessments of warehouse operations to identify areas for improvement and optimization. Develop and implement innovative solutions to streamline warehouse processes, increase productivity, and reduce costs. Utilize data analytics and performance metrics to identify bottlenecks and inefficiencies in last-mile delivery and develop strategies for improvement. Lead cross-functional teams to implement process excellence initiatives and drive operational excellence throughout the supply chain. Collaborate with internal stakeholders, including warehouse managers, logistics teams, and IT professionals, to ensure successful implementation of new processes and technologies. Lead pilot projects and proof-of-concepts to test new technologies and methodologies before full-scale implementation. Monitor and evaluate the performance of implemented solutions, making adjustments as needed to optimize results and achieve continuous improvement. This position may necessitate travel within the city of Bangalore. About Company: Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care and a one-stop solution for pet food and supplies. Supertails.com is differentiated by its unique proposition of being a fully digital telehealth consultation service made available through a team of highly experienced in-house veterinarians. With doorstep delivery services available across the country, the brand aims to bring pet parents closer to the largest assortment of pet supplies from India and across the globe. Show more Show less

Key Responsibilities Interacting with customers via phone, email, and chat to provide assistance with product inquiries, order tracking, and general support Resolving customer issues in a timely and efficient manner, ensuring customer satisfaction and retention Processing returns and exchanges, handling refunds, and managing customer complaints with professionalism and empathy Collaborating with other team members to improve processes and enhance the overall customer experience Utilizing CRM systems to track customer interactions and maintain accurate records of communication Staying up-to-date on product knowledge and company policies to provide accurate information to customers Identifying opportunities for upselling and cross-selling products to increase sales and customer loyalty About Company: Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care and a one-stop solution for pet food and supplies. Supertails.com is differentiated by its unique proposition of being a fully digital telehealth consultation service made available through a team of highly experienced in-house veterinarians. With doorstep delivery services available across the country, the brand aims to bring pet parents closer to the largest assortment of pet supplies from India and across the globe.

Key Responsibilities Develop and execute strategic sales plans to achieve company targets Identify new business opportunities and cultivate relationships with potential clients Provide exceptional sales support by responding to inquiries and resolving customer issues in a timely manner Collaborate with cross-functional teams to ensure seamless execution of sales initiatives Analyze market trends and competitor activities to stay ahead of the curve Prepare and present sales proposals and presentations to key stakeholders Track and report on sales performance metrics to drive continuous improvement About Company: Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care and a one-stop solution for pet food and supplies. Supertails.com is differentiated by its unique proposition of being a fully digital telehealth consultation service made available through a team of highly experienced in-house veterinarians. With doorstep delivery services available across the country, the brand aims to bring pet parents closer to the largest assortment of pet supplies from India and across the globe.

Responsibilities: * Clinic Operations * Team Leadership * Customer Service * Inventory Management * Quality Control Health insurance Provident fund Free meal Over time allowance Maternity policy Performance bonus Referral bonus Leave encashment Gratuity