Assistant Manager Training (Healthcare)

Job Description

Role Overview: This role is ideal for someone who thrives on identifying capability gaps, designing learning solutions, and taking complete ownership of training delivery You will be responsible for building a training process end-to-endstarting from need identification to content creation, delivery, and impact assessment In addition to conducting core training sessions yourself, youll also identify and onboard external partners, platforms, and specialists to drive advanced or niche learning tracks. Key Responsibilities Build & Own the Healthcare Training Function: Design and establish a scalable training process for the healthcare team across teleconsultation, clinic, and home service verticals. Define training goals, milestones, SOPs, and documentation formats in collaboration with cross-functional leads. Gap Identification & Needs Analysis: Work closely with veterinary leadership, ops, and quality teams to map knowledge, skill, and behavior gaps within the team. Use feedback, audits, and real-world cases to proactively identify training opportunities. Prioritize key problem areas and translate them into actionable training topics. Content Development & Resource Building: Create original, high-impact training contentincluding decks, SOPs, scripts, video explainers, case-based learning, and interactive modules. Customize content for different healthcare roles and experience levels. Regularly update content in line with changes in services, tools, clinical protocols, or customer feedback. External Partner & Platform Enablement: Identify and onboard relevant external trainers, specialists, or platforms to deliver advanced or specialized training. Manage partnerships and coordinate sessions/workshops that align with the overall training roadmap. Performance Measurement & Reporting: Define and track training KPIs to measure effectiveness, progress, and business impact. Share regular reports with leadership highlighting progress, learning gaps, and next steps. Requirements: 3+ years of experience in training, learning & development, preferably in a healthcare, clinical services, or customer experience setting. Strong background in training content developmentboth written and multimedia formats. Exceptional communication and facilitation skills. Proficient in using tools like LMS, Canva, Google Suite, Zoom, and content creation/editing software. Detail-oriented, organized, and self-driven with a problem-solving mindset. A passion for animal care and a desire to elevate service and clinical standards through education. What we offer: Fast track your entrepreneurial journey with exposure to every facet of the business, led by a stellar team. Ownership: Individually lead important charters with high-impact potential Employee-first culture: Employees are above everything else. Work in a pet-friendly, mission-driven organization Location Bangalore