Digital Customer Success Partner Senior Advisor-T3-Bangalore (Devanahalli)/Gurgaon/Mumbai

As a Digital Customer Success Partner at SAP, you will play a crucial role in driving customer engagement and success. Here is a breakdown of what you can expect in this role: Role Overview: - Complete proactive customer outreach at all stages of the customer lifecycle - Meet & achieve account retention, pipeline building, and revenue goals - Conduct Customer Business Reviews to drive adoption and expansion of services - Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities - Lead and drive smaller revenue deals to closure - Establish relationships with customers as a trusted advisor - Contribute to organizational growth projects - Maintain a clean book of business and ensure data integrity - Be a client advocate and a voice of reason while collaborating across internal teams Key Responsibilities: - 8-12 years of experience in account management or customer engagement - Experience in managing and growing a large portfolio of global companies - Proficiency in using virtual/social tools to engage with customers - Track record in driving customer adoption and value realization - Ability to exceed retention and revenue targets - Strong collaboration, communication, and problem-solving skills - Understanding of SaaS and Concur solutions - Ability to drive value-based conversations and anticipate customer needs - Strong organizational skills with the ability to set objectives, timelines, and measurements - Proficiency in written and spoken English - Experience with managing Indian clients - Passionate with a can-do attitude - Strong problem-solving skills and negotiation abilities Additional Details: SAP is a global company known for its innovative solutions that help businesses work more efficiently and effectively. With a commitment to inclusion and employee well-being, SAP offers a collaborative work environment where personal development is encouraged. As an employee, you will have the opportunity to bring out your best and contribute to creating a better world through technology. In conclusion, as a Digital Customer Success Partner at SAP, you will be part of a dynamic team focused on driving customer success and maximizing the benefits of Concur solutions for our Enterprise customers. Your role will involve strategic engagement, relationship-building, and problem-solving to ensure customer satisfaction and business growth.,