135 Customer Advocacy Jobs - Page 4

Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first class support. Weve been recognized for it as an industry leader and were dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customers experience. You will learn your clients business objectives in and out within their technic...

Your Impact Build out and manage lab environments and demo systems to replicate customer environments and real-world simulations Help customers, channel partners, and system engineers with product related questions and hands-on technical training Engage customers in EBC and lead for technologies of your responsibility Develop technical content including tech notes, publications, solution guides, white papers, and webinars Update field teams on new features e.g. presenting in Sales and SE enablements Continues monitoring the performance of new releases after they are available Drive the success of customer trials by assisting beta customers with understanding and configuring new product capab...

The Customer Technical Advocate (CTA) acts as the primary technical interface between Nokia and assigned customers, managing critical issues, ensuring smooth service delivery, and representing customer interests internally. The role focuses on proactive support, network health insights, and effective resolution of complex technical challenges to ensure customer satisfaction and operational excellence. Must have: Strong customer-facing communication and conflict resolution skills, with the ability to manage high-pressure situations diplomatically. In-depth technical knowledge of telecom networks and Nokia product portfolios, especially related to Software Support Services (SWS). Analytical an...

About Us InMobi is the leading provider of content, monetization, and marketing technologies that fuel growth for industries around the world. Our end-to-end advertising software platform, connected content, and commerce experiences activate audiences, drive real connections, and diversify revenue for businesses everywhere. InMobi Advertising is an end-to-end advertising platform that helps advertisers drive real connections with consumers. We drive customer growth by helping businesses understand, engage, and acquire consumers effectively through data-driven media solutions. Learn more at advertising.inmobi.com. Glance is a consumer technology company that operates disruptive digital platfo...

As India's only digital insurance company focusing on cultivators in the food and agriculture sectors, Kshema provides resilience to cultivators from financial distress caused by catastrophic climate events and perils through localized insurance products. The organization is dedicated to empowering cultivators by leveraging cutting-edge technologies to build trust with customers. Passionate about driving innovation, sustainability, and a merit-based approach, Kshema is committed to making a positive impact. Headquartered in Hyderabad, Telangana, India, Kshema has a nationwide presence and employs over 1000 individuals directly and indirectly. With a focus on organic growth through innovative...

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. As a leader in fleet safety solutions, our solution is quickly being recognized as a significant disruptive technology with growth exceeding 4x year over year. To continue facilitating our growth, we are seeking forward-thinking, uncompromising, and competitive team members. At Netradyne, we are committed to delivering solutions that advance our customers" market leadership by continuously driving innovations and delivering meaningful and actionable insights. Our Driveri Vision-Based Driver Recognition Safety Program utilizes Artificial Intelligence, Machine Learning,...

About Iamneo Iamneo, established in 2016 and now a part of the NIIT family, is a rapidly growing and profitable B2B EdTech SaaS company that is reshaping the landscape of tech talent upskilling, evaluation, and deployment. Leveraging AI-powered platforms, we empower enterprises and educational institutions to cultivate future-ready talent on a large scale. As a venture under NIIT, we merge over 40 years of NIIT's expertise in learning and talent development with our AI-driven, product-centric approach to contemporary upskilling. If you are someone who is enthusiastic about innovation, meticulousness, and financial governance, we welcome you to join our team. Role Overview The Customer Advoca...

As an innovative software services startup dedicated to transforming enterprises into AI powerhouses, Gruve specializes in cybersecurity, customer experience, cloud infrastructure, and advanced technologies like Large Language Models (LLMs). The mission of Gruve is to assist customers in their business strategies by harnessing data to make intelligent decisions. Being a well-funded early-stage startup, Gruve provides a dynamic environment supported by robust customer and partner networks. As a Customer Success Manager (CSM) at Gruve, you play a pivotal role in ensuring customer satisfaction and maximizing the value they receive from our Cyber Security, Infrastructure, Customer Experience, an...

As a Regional Marketing Associate / Producer with 5-8 years of experience, you will have the opportunity to join Andor Tech India Pvt Ltd and work with a leading global tech company (client name confidential) to drive high-impact marketing initiatives across the APAC region. The role will be based in Gurgaon, Bangalore, or Mumbai with a hybrid work schedule from Tuesday to Thursday. Your responsibilities will include leading the APAC content strategy and production, which involves managing webinars, demand generation, video content, case studies, digital campaigns, and email marketing. You will also be responsible for developing content for product adoption, user education, and customer advo...

As the Assistant Manager of Account Management at Druva, you will play a pivotal role in leading and guiding the Account Management team to ensure the successful retention, growth, and satisfaction of our SMB/Commercial clients. Leveraging your strategic mindset and deep understanding of Druva's solutions, you will drive collaboration across teams to align account strategies with overall business objectives. You will lead, inspire, and mentor the Account Management team to achieve and exceed performance targets. It is essential to develop and execute strategies for talent acquisition, training, and professional development within the team while fostering a collaborative and customer-centric ...

As the Manager - Application & Proposal in the Sales Department at Milton Roy, a part of the Ingersoll Rand Group, you will play a crucial role in reviewing customer specifications to determine technical requirements, selecting the appropriate product/model from the company's range, and interacting with internal teams and customers for inquiries. Reporting to the Manager - Applications and Proposals, your responsibilities will include reviewing product specifications, communicating with suppliers, producing work instructions, providing documentation to Project Management, conducting post-fulfillment project reviews, supporting continuous improvement, and being a voice of the customer to the ...

Product Operations Associate (HR Tech SaaS) Open Positions: 2 Reporting To: Program Head About the Role: As a Product Operations Associate, you will help streamline product operations for our HR Tech SaaS platform. This role ensures smooth execution of product releases, process documentation, and coordination across engineering, sales, and customer success teams, enabling HR teams to benefit from our technology seamlessly. Key Responsibilities: * Support product release cycles, feature rollouts, and operational workflows * Maintain reports and dashboards tracking product performance and HR customer adoption * Coordinate with sales and customer success to capture HR-related feedback and requi...

The Senior Product Marketing Manager for AI Solutions & Services at Persistent Systems will play a crucial role in developing and executing the marketing strategy for the AI portfolio, which includes SASVA, iAura, and Gen AI Hub. You will collaborate with various teams to drive awareness, engagement, and growth for these innovative AI solutions across industries. Your responsibilities will include developing differentiated messaging and positioning tailored to enterprise buyers, developers, and innovation leaders. You will lead the go-to-market strategy for product launches, updates, and feature rollouts, ensuring alignment with market needs and customer feedback. Additionally, you will cond...

As a resident customer advocacy engineer, you will act as the primary point of contact for customers, providing 1st level functional and technical support to onsite users for a web-based application (our proprietary application). Your responsibilities will include following up and maintaining logs of reported customer issues/tickets, updating pending issues/tickets, identifying and escalating issues requiring level 2 escalation. You will need to follow up with onsite users to gather missing information or approvals required for processing requests for closure of pending issues. Additionally, creating and uploading KB articles in the Knowledgebase, providing individual training and support as...

As a Customer Success Manager at Recruiterflow, you will be part of an AI-first RecOps platform dedicated to revolutionizing recruiting agencies. We provide an integrated ATS & CRM with cutting-edge automation features to streamline recruitment operations. Our goal is to reshape the way recruiting agencies operate by transforming hiring into a structured sales process, enabling them to fill roles quicker, engage top talent more effectively, and grow confidently. Currently ranked among the top 5 players in the industry, our upcoming objective is to secure a spot in the top 3 within the next three years. We are seeking a dedicated individual with a passion for customer success and previous exp...

The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations). Serve as the customer advocate and liaison for product management and development. Prepare periodic forecasts and progress updates toward sales goals. Senior Sales Consultant Experience: 5+ years Location: Bangalore Type: [Full-time/Remote] Key Responsibilities Drive end-to-end sales for Salesforce CRM Sales, SaaS Sales, Product Sales, and Staff Augmentation. Identify, ...

As an Associate Director in Customer Care/Customer Experience with 13-15 years of experience in the OTA/Travel industry, you will be responsible for leading large, cross-functional teams to provide exceptional customer experiences at scale. Your role will involve owning and driving the customer care roadmap, overseeing end-to-end service operations, and fostering a customer-centric culture within the organization. Working closely with senior leadership, you will design, implement, and continuously improve service delivery frameworks to set us apart in a competitive OTA environment. Key Responsibilities: Operational Excellence: Supervise day-to-day customer care operations across various chan...

As a Senior Customer Success Manager at Simpplr, you will play a crucial role in ensuring the success and satisfaction of our SMB and Commercial clients. Your primary responsibilities will include building and maintaining strong relationships with clients, understanding their needs, and providing strategic guidance to help them achieve their goals. Your expertise in customer success strategies, along with your excellent communication and problem-solving skills, will be instrumental in driving customer retention and growth. Key Responsibilities: - Client Relationship Management: Establish and maintain strong relationships with key clients, serving as their trusted advisor. Proactively engage ...

The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You will act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue. You will be responsible for providing general sales support, including needs analysis, data review, and product demonstrations. Additionally, you will serve as the customer advocate and liaison for product management and development. It will be your duty to prepare periodic forecasts and progress updates toward sales goals. To qualify for this position, you should have a Bachelor's degree or equivalent experience in Business. You must have at least 3 years of sales con...

As an Associate Director in Customer Care/Customer Experience with over 13-15 years of experience in the OTA/Travel industry, you will be tasked with leading large, cross-functional teams to provide outstanding customer experiences at scale. Your responsibilities will include owning and driving the customer care roadmap, overseeing end-to-end service operations, and fostering a customer-centric culture within the organization. Working closely with senior leadership, you will be instrumental in designing, implementing, and continuously enhancing service delivery frameworks to set us apart in a competitive OTA environment. Your key responsibilities will include: **Operational Excellence**: - S...

About Bytenex: Bytenex is a dynamic consulting firm specializing in empowering businesses in the United States across all industries through strategic technology implementation and automation. We leverage the power of AI and intelligent AI agents to streamline day-to-day operations, driving efficiency and innovation. We partner with our clients to transform their businesses, enabling them to achieve unprecedented levels of productivity and growth. Role: SaaS Sales Manager / Sales Representative for IT Sales Location: Gurugram (On-site, Full-time) If you are a driven sales leader/representative passionate about cutting-edge technology, Bytenex invites you to join our team and spearhead the gr...

As a Team Leader for the Customer Excellence team at Avalara, you will play a vital role in overseeing a team of specialists dedicated to providing world-class service delivery and ensuring customer satisfaction. Your leadership will drive process improvements and foster a culture of collaboration, ownership, and accountability within the team. You will be responsible for handling critical situations, guiding your team through complex problem-solving scenarios, and creating an environment that prioritizes customer satisfaction through strategic planning and execution. This is a night shift operation job based in Pune office, where you will work diligently to support leadership in driving pro...

You are an experienced and dynamic AI & Building Energy Modeling Product Manager responsible for leading the development and management of cutting-edge AI-driven solutions in the field of building energy modeling and sustainability. Your role requires a unique blend of expertise in AI/ML technologies, building energy modeling, and product management. You should possess strong technical skills, a passion for sustainability, and the ability to drive product strategy and development in a fast-paced environment. Your responsibilities include staying up-to-date on AI and Building Energy modeling and industry trends, applying this knowledge to inform product strategy, acting as a domain expert fro...

You will be joining ZeroFox as a Technical Account Consultant (TAC) responsible for building and maintaining post-sales relationships with customers across various industries and sizes. As a TAC, your role will involve serving as a trusted technical advisor and support contact for customers, ensuring that they are aligned with ZeroFox's solutions. Your responsibilities will include updating customer platforms proactively, creating effective reporting to demonstrate solution effectiveness, providing ongoing education, and advocating for customer needs. In this role, you will collaborate with customers to define both business and technical requirements, while supporting the product and service...

As the Manager, Supplier and Venues Solutions (SVS) Customer Marketing at Cvent, you will play a crucial role in driving adoption, engagement, retention, advocacy, and expansion for existing Cvent customers. Your focus will be on developing and implementing programs that cater to all critical stages of the customer journey, from onboarding to ongoing engagement with our products. Your responsibilities will include driving adoption and relationship-building initiatives with a selected list of top accounts, collaborating closely with strategic account sales leaders, analytics teams, and client success advisors. You will be tasked with designing personalized marketing programs aimed at driving ...