OPPORTUNITY OVERVIEWAs a Platform Data team member, you will join the Technology team, a group of highly skilled individuals working to protect enterprise-level commercial customers from digital risk. In this role, you will support our team by identifying and conducting detailed analysis of cyber risks. Your goal: find the real-time information that will impact our customers, identifying risks and applying the appropriate escalation path.Role and ResponsibilitiesWork with internal teams to determine various attack vectors for our customersFamiliarize yourself with the customers protected entities to help learn and set expectationsDetermine best methods of finding customer-related risks across the internetFind and analyze these risks for high-value use casesLearn and work from pre-established workflows established by our customers and threat-intel teamsUtilize the ZeroFox tool set to create correct meaningful alerts for each customer/networkQualificationsExperience in threat-hunting, threat-intel, or cybersecurity role, typically obtained in 5-7 yrsUnderstanding of basic network and host security conceptsExtreme attention to detailStrong analytical skillsKnowledge of major social networksKnowledge and familiarity with cyber-threats (e.g. phishing)Solid interpersonal and social skillsSpoken and written fluency in the English languageComfort working on a quickly growing teamAbility to quickly adapt and recommend solutions as neededSelf-starting; when you find a problem, you alert the team, and fix ityou dont wait for the next taskA track history of producing superior work while meeting aggressive deadlinesHuge PlusExperience with other SaaS, cyber security, or social media products or servicesKnowledge of emerging social networksExperience in Customer SuccessBenefitsCompetitive compensationCommunity-driven culture with employee eventsGenerous time off Best-in-class benefitsFun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

ZeroFox seeks a Junior Zendesk Administrator to join our team and be responsible for managing day to day Zendesk system requests and maintenance. This role will work closely with our Senior Zendesk Administrator to ensure the system is supporting internal stakeholder needs. Strong communication and technical writing skills are essential, along with a deep understanding of Zendesk workflow as it related to stakeholders usage needs.Role and responsibilities Assisting with the day-to-day management of the Zendesk account Troubleshooting user technical issuesProviding training and support to other usersStaying up-to-date on the latest Zendesk features and best practicesUnderstanding Boolean logicEvaluate ticketing trends based on Zendesk workflow.Workflow testingSuggested macro reviewParticipate in data projects Must be able to work independently on projects with limited supervision.Monitor escalation channels for Zendesk requests. Assist with the creation of Zendesk user documents as needed. Gain a deep understanding of ZeroFox users workflows and daily needs.Work cross functionally with other teams, collect workflow specifications and implement them in Zendesk.Must be able to work independently on projects with tight deadlines.Monitoring AI usage patterns for internal teams and external help portal (Chatbots) Required qualifications and skills 2-3 years working as a Zendesk AdministratorProven ability to learn quickly and understand complex subject matters. Team player with excellent collaboration and communication skillsSelf starting mindset with the ability to prioritize, react quickly, meet deadlines, and identify opportunities.Must be proficient in Zendesk.Experience in using analytics to show usage patterns.The ability to articulate technical information to a non-technical audience.Strong written and verbal communication Ability to handle multiple projects simultaneouslyStrong understanding of API integrations into and out of Zendesk.Perks and benefits Bachelors degree (or equivalent) in Information Systems, Computer Science or relevant technical fieldPrevious experience working software developmentExperience in using XML tools to create documentationExperience with designing self service environments. 2+ years working within Zendesk or a similar tool.Understanding of Salesforce and other CSM systems is a plus.

Opportunity Overview As a Platform Data Specialist team member, you will join the Technology Operations team, a group of highly skilled individuals working to protect enterprise-level commercial customers from digital risk. Using our proprietary platform, this role focuses on supporting our Platform Specialist team by identifying and conducting detailed analysis of cyber risks. You will be responsible for researching these risks and creating alerts. Your goal: find the real-time information that will impact our customers, identifying risks and applying the appropriate escalation path. Roles Responsibilities: Work with internal teams to determine various attack vectors for our customers Familiarize yourself with the customers protected entities to help learn and set expectations Determine best methods of finding customer-related risks across the internet Find and analyze these risks for high-value use cases Learn and work from pre-established workflows by our customers and threat-intel teams Utilize ZeroFox tool set to create correct meaningful alerts for each customer/network Lead a team of 4-7 analysts, manage quality, drive productivity and conduct performance discussions Manage customer escalation, collaborate with product and engineering teams Train and mentor junior team members Collaborate with stakeholders to understands requirements and create necessary process SOPs after thorough analysis Present and train internal teams about PDS workflows Qualifications: Bachelor s/Masters Degree in technical discipline (e.g. engineering) or equivalent experience Fundamental Cybersecurity knowledge Experience in Security operations or information security or Vulnerability management or Security assessment, typically obtained in 3-5 yrs Understanding of basic network and host security concepts Extreme attention to detail and strong analytical skills Knowledge of major social media networks (knowledge of emerging networks a big plus) and digital threat landscape Knowledge and familiarity with cyber-threats Solid interpersonal and social skills and great people skills Spoken and written fluency in the English language Superior research and writing skills (a writing sample will be requested as part of the interview process) Flexible to support in shifts Huge Plus: Experience with other SaaS, cyber security, or social media products or services Knowledge of emerging social networks Experience in Customer Success

Position Overview:We are seeking a highly skilled Commission Analyst to join our team. This individual will serve as the subject matter expert on SPIFF, our commission management software, and possess experience with Salesforce CPQ. The Commission Analyst will be responsible for configuring SPIFF with commission plans, monitoring calculations for accuracy, and ensuring timely submission to payroll for commission payouts. In addition, this role will oversee contest tracking, progress toward annual club trip qualifications, and performance reporting for all commission plans. The ideal candidate will have a keen eye for identifying trends, uncovering performance anomalies, and establishing meaningful KPIs to enhance our commission programs.Key Responsibilities:1.SPIFF Configuration & ManagementConfigure SPIFF to align with company commission plans, including quotas, rates, SPIFFs, and accelerators.Monitor SPIFF calculations for accuracy and troubleshoot discrepancies.Collaborate with payroll to ensure timely and accurate commission payouts.2.Collaboration with Sales OperationsWork closely with Sales Operations to align commission plans with Salesforce CPQ and other sales tools.Validate and ensure data consistency between SPIFF, Salesforce CPQ, and other integrated systems.3.Contest & Incentive Program TrackingTrack and report on progress for sales contests, including performance against specific metrics.Manage qualification tracking for the annual club/incentive trip, ensuring accurate data and reporting.4.Performance Reporting & AnalysisDevelop and maintain performance reporting dashboards to monitor commission plan effectiveness.Identify anomalies in commission plan performance (e.g., overperformance or underperformance).Provide actionable insights and recommendations to leadership to improve commission plan design.5.Establish Commission KPIsDefine and track KPIs to measure the success of commission plans over time.Collaborate with Finance and Sales Operations to adjust commission structures based on data-driven insights.Qualifications:Experience with SPIFF Software: Proven expertise in configuring and managing SPIFF for commission plans.Salesforce CPQ Knowledge: Strong familiarity with Salesforce CPQ, including integrations and data flow.Analytical Skills: Advanced analytical skills to monitor performance, identify trends, and solve complex problems.Attention to Detail: Exceptional accuracy and detail orientation, especially in data entry and analysis.Collaboration Skills: Ability to work effectively across Finance, Sales Operations, and Payroll teams.Technical Proficiency:Advanced Excel skills (e.g., pivot tables, complex formulas, data visualization).Familiarity with reporting tools such as Tableau, Power BI, or Salesforce dashboards.Preferred Qualifications:Prior experience with incentive plan design and administration.Understanding of ASC 606 and commission-related revenue recognition.Strong project management skills with the ability to handle multiple priorities.Key Attributes for Success:Proactive problem solver with a continuous improvement mindset.Strong communication skills to present insights to non-technical stakeholders.Team player who can work independently and collaboratively in a fast-paced environment.