Role & responsibilities Successfully review, triage, and respond to customer and internal support tickets as a part of the ZeroFox help desk workflow. Consistently leverage established process and procedure for a high volume of information requests. Act as an escalation point for internal and external stakeholders Assist Customer Support Manager to optimize success and support processes and ensure support quality Build and maintain cross-functional BU relationships that help drive productivity and increase overall Platform Operations KPIs and Customer Retention Provide excellent customer experiences to delight our customers in every interaction Required qualifications and skills Customer success / support experience typically obtained in 1-4 years; candidates with experience in enterprise service helpdesk and SaaS offerings will be given priority consideration Solid organizational & prioritization ability; proven ability to work effectively on multiple projects simultaneously Excellent client-facing communications - both written & verbal. Ability to work with customers to prioritize and document challenges, articulate creative product solutions that will fit specific requirements, and communicate expectations back to customers. Ability to ask leading questions to identify the root of a problem. Skilled in communicating system requests/issues/improvements/enhancements to our cross-functional team(s) and following through with our customers on resolutions Dedication to improving processes and workflows. Participate in improving the services we provide to our platform customers, including but not limited to support procedures and managed services for the ZeroFox platform Professional and effective presentation skills - ability to lead groups in product training (ZenDesk or similar tools) Strong attention to detail, with the ability to contribute concise and informative product documentation for the user knowledge base Ownership of work; unafraid to take control and see projects to completion Bachelor's degree, preferably in Business Administration, Project or Product Management, Data or Information Technology / Systems Experience using systems such as Zendesk and/or Salesforce Ability to thrive on change! Great is better than good and dissatisfied with the status quo Written and spoken fluency in English Willingness to work an alternative work schedule, including early morning or overnight shifts Desired qualifications Skilled with various workflow tools: JIRA, Django, SQL, Gainsight/SalesForce, Google Apps, Zendesk Past experience in customer service, support, account management, and/or training Understanding of modern programming languages, web services, and SQL databases (ability to write and execute queries against databases a plus) Written and spoken fluency in other languages; preferably Spanish, French, or German ABOUT ZEROFOX ZeroFoxs mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: we recently announced our intent to become a publicly traded company via a merger with L&F Acquisition Corp. and were named a Top Workplace by the Baltimore Sun. With $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If youre ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, youve come to the right place.

OPPORTUNITY OVERVIEW As a Platform Specialist Team Lead at ZeroFOX, you will join a team of highly skilled individuals working to prevent cyber attacks for enterprise-level commercial and government customers. Using our proprietary hybrid intelligence platform, this role specifically focuses on supporting existing customers by providing detailed analysis and contextualization regarding a variety of cyber risks. You will have the opportunity to research these risks, develop notification and alert packages, and present your findings to customers. Your goal: Keep our customers safe with detailed threat intelligence information, and present findings in a professional manner. Responsibilities: Analyze large volumes of data for customer-related risks. Create risk notification and alert packages for customers. Interface with customers and stakeholders to provide analysis reports and details. Support and respond to customer requests for further information and analysis. Responsible for communications with the customers including: phone, video, email, and authoring reports. Triage alerts for customers to give real time intelligence. Act as an escalation point for Tier 1 alert analysis, platform configuration, and trend analysis; Managing the team based on metric driven outcomes Serve as a resource for the Account Management team to explain the managed service. Act as a customer advocate internally, working across appropriate teams to solve customer challenges Support team productivity and outputs during assigned shifts. Identify opportunities for process improvement and efficiency. Provide coaching, training, and mentorship to team members. Act as a liaison between team members and upper management. Conduct regular performance evaluations and provide feedback to team members. Provide regular updates and reports on team progress to upper management. Required Qualifications: Attention to detail Experience working in a team environment and responsible for certain aspects of service delivery Ability to lead a team and be a point of contact as a subject matter expert Knowledge of the cyber threat environment including how the following sources of data enable cyber operations: major social networks (knowledge of emerging networks a big plus); dark web; domain abuse; analyze security incidents, such as account breaches, unauthorized access, or malicious content etc. Superior research and analysis skills Ability to convey complex ideas, trends, and information in a simple way (a writing sample will be requested as part of the interview process) Ability to extrapolate trends from mass amounts of disparate data Solid interpersonal and social skills Experience with other SaaS, cyber security, or social media products or services is preferred Must be willing to work alternative work schedule including partial weekends Big Bonus: Basic scripting capabilities: JavaScript, Python, or similar; at minimum being able to review and edit basic code structure Comfort working with a quickly growing team Ability to quickly adapt and recommend solutions as needed A self-starting mentality, when you find a problem, you alert the team, and fix ityou dont wait for the next task. Familiarity and comfort with producing superior work while meeting aggressive deadlines Benefits Competitive compensation Community-driven culture with employee events Generous time off Best-in-class benefits Fun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Position Overview: We are seeking a highly skilled Commission Analyst to join our team. This individual will serve as the subject matter expert on SPIFF, our commission management software, and possess experience with Salesforce CPQ. The Commission Analyst will be responsible for configuring SPIFF with commission plans, monitoring calculations for accuracy, and ensuring timely submission to payroll for commission payouts. In addition, this role will oversee contest tracking, progress toward annual club trip qualifications, and performance reporting for all commission plans. The ideal candidate will have a keen eye for identifying trends, uncovering performance anomalies, and establishing meaningful KPIs to enhance our commission programs. Key Responsibilities: 1.SPIFF Configuration & Management Configure SPIFF to align with company commission plans, including quotas, rates, SPIFFs, and accelerators. Monitor SPIFF calculations for accuracy and troubleshoot discrepancies. Collaborate with payroll to ensure timely and accurate commission payouts. 2.Collaboration with Sales Operations Work closely with Sales Operations to align commission plans with Salesforce CPQ and other sales tools. Validate and ensure data consistency between SPIFF, Salesforce CPQ, and other integrated systems. 3.Contest & Incentive Program Tracking Track and report on progress for sales contests, including performance against specific metrics. Manage qualification tracking for the annual club/incentive trip, ensuring accurate data and reporting. 4.Performance Reporting & Analysis Develop and maintain performance reporting dashboards to monitor commission plan effectiveness. Identify anomalies in commission plan performance (e.g., overperformance or underperformance). Provide actionable insights and recommendations to leadership to improve commission plan design. 5.Establish Commission KPIs Define and track KPIs to measure the success of commission plans over time. Collaborate with Finance and Sales Operations to adjust commission structures based on data-driven insights. Qualifications: Experience with SPIFF Software: Proven expertise in configuring and managing SPIFF for commission plans. Salesforce CPQ Knowledge: Strong familiarity with Salesforce CPQ, including integrations and data flow. Analytical Skills: Advanced analytical skills to monitor performance, identify trends, and solve complex problems. Attention to Detail: Exceptional accuracy and detail orientation, especially in data entry and analysis. Collaboration Skills: Ability to work effectively across Finance, Sales Operations, and Payroll teams. Technical Proficiency: Advanced Excel skills (e.g., pivot tables, complex formulas, data visualization). Familiarity with reporting tools such as Tableau, Power BI, or Salesforce dashboards. Preferred Qualifications: Prior experience with incentive plan design and administration. Understanding of ASC 606 and commission-related revenue recognition. Strong project management skills with the ability to handle multiple priorities. Key Attributes for Success: Proactive problem solver with a continuous improvement mindset. Strong communication skills to present insights to non-technical stakeholders. Team player who can work independently and collaboratively in a fast-paced environment. Benefits Competitive compensation Community-driven culture with employee events Generous time off Best-in-class benefits Fun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Role & responsibilities Successfully review, triage, and respond to customer and internal support tickets as a part of the ZeroFox help desk workflow. Consistently leverage established process and procedure for a high volume of information requests. Act as an escalation point for internal and external stakeholders Assist Customer Support Manager to optimize success and support processes and ensure support quality Build and maintain cross-functional BU relationships that help drive productivity and increase overall Platform Operations KPIs and Customer Retention Provide excellent customer experiences to delight our customers in every interaction Required qualifications and skills Customer success / support experience typically obtained in 1-4 years; candidates with experience in enterprise service helpdesk and SaaS offerings will be given priority consideration Solid organizational & prioritization ability; proven ability to work effectively on multiple projects simultaneously Excellent client-facing communications - both written & verbal. Ability to work with customers to prioritize and document challenges, articulate creative product solutions that will fit specific requirements, and communicate expectations back to customers. Ability to ask leading questions to identify the root of a problem. Skilled in communicating system requests/issues/improvements/enhancements to our cross-functional team(s) and following through with our customers on resolutions Dedication to improving processes and workflows. Participate in improving the services we provide to our platform customers, including but not limited to support procedures and managed services for the ZeroFox platform Professional and effective presentation skills - ability to lead groups in product training (ZenDesk or similar tools) Strong attention to detail, with the ability to contribute concise and informative product documentation for the user knowledge base Ownership of work; unafraid to take control and see projects to completion Bachelor's degree, preferably in Business Administration, Project or Product Management, Data or Information Technology / Systems Experience using systems such as Zendesk and/or Salesforce Ability to thrive on change! Great is better than good and dissatisfied with the status quo Written and spoken fluency in English Willingness to work an alternative work schedule, including early morning or overnight shifts Desired qualifications Skilled with various workflow tools: JIRA, Django, SQL, Gainsight/SalesForce, Google Apps, Zendesk Past experience in customer service, support, account management, and/or training Understanding of modern programming languages, web services, and SQL databases (ability to write and execute queries against databases a plus) Written and spoken fluency in other languages; preferably Spanish, French, or German ABOUT ZEROFOX ZeroFox's mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den

Opportunity Overview As a Platform Specialist Team Lead at ZeroFOX, you will join a team of highly skilled individuals working to prevent cyber attacks for enterprise-level commercial and government customers. Using our proprietary hybrid intelligence platform, this role specifically focuses on supporting existing customers by providing detailed analysis and contextualization regarding a variety of cyber risks. You will have the opportunity to research these risks, develop notification and alert packages, and present your findings to customers. Your goal: Keep our customers safe with detailed threat intelligence information, and present findings in a professional manner. Responsibilities: Analyze large volumes of data for customer-related risks. Create risk notification and alert packages for customers. Interface with customers and stakeholders to provide analysis reports and details. Support and respond to customer requests for further information and analysis. Responsible for communications with the customers including: phone, video, email, and authoring reports. Triage alerts for customers to give real time intelligence. Act as an escalation point for Tier 1 alert analysis, platform configuration, and trend analysis; Managing the team based on metric driven outcomes Serve as a resource for the Account Management team to explain the managed service. Act as a customer advocate internally, working across appropriate teams to solve customer challenges Support team productivity and outputs during assigned shifts. Identify opportunities for process improvement and efficiency. Provide coaching, training, and mentorship to team members. Act as a liaison between team members and upper management. Conduct regular performance evaluations and provide feedback to team members. Provide regular updates and reports on team progress to upper management. Requirements: Attention to detail Experience working in a team environment and responsible for certain aspects of service delivery Ability to lead a team and be a point of contact as a subject matter expert Knowledge of the cyber threat environment including how the following sources of data enable cyber operations: major social networks (knowledge of emerging networks a big plus); dark web; domain abuse; analyze security incidents, such as account breaches, unauthorized access, or malicious content etc. Superior research and analysis skills Ability to convey complex ideas, trends, and information in a simple way (a writing sample will be requested as part of the interview process) Ability to extrapolate trends from mass amounts of disparate data Solid interpersonal and social skills Experience with other SaaS, cyber security, or social media products or services is preferred Must be willing to work alternative work schedule including partial weekends Big Bonus: Basic scripting capabilities: JavaScript, Python, or similar; at minimum being able to review and edit basic code structure Comfort working with a quickly growing team Ability to quickly adapt and recommend solutions as needed A self-starting mentality, when you find a problem, you alert the team, and fix ityou dont wait for the next task. Familiarity and comfort with producing superior work while meeting aggressive deadlines Benefits Competitive compensation Community-driven culture with employee events Generous time off Best-in-class benefits Fun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Role & responsibilities ZeroFox seeks an enthusiastic Data Analyst to join our growing Business Intelligence team. You will be responsible for analytics needs and quality assurance across the organization, working with teams and leadership to define and shape self-service analytics and a data driven organization. Youll also help drive a robust quality assurance and data accuracy practice, as well as grow the relationship between the Analytics team and the rest of the organization, empowering team members to reach out and request analytical support as they need it. If you are a self starter, excited about building a data driven culture, and motivated by making an impact, then you may be a good fit for this role. You will work with leads across the company to define analytics requirements You will develop dashboards f or teams across the org to support key business decisions You will define business metrics (KPIs) and maintain a data dictionary You will work with Business Intelligence Analysts and Engineers to model data in a scalable way You will triage and prioritize analytics requests from across the organization You should have Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. You have an interest in developing your data storytelling abilities, as well as the ability to articulate technical information to a non-technical audience You have inherent curiosity, skepticism, and analytical follow-through - you cant help but ask “why?” and love using data and logic to explore potential solutions You are a self starter with the ability to prioritize, meet deadlines, and identify opportunities with limited oversight You have high proficiency in SQL and prior experience in tools such as: Postgres, BigQuery, and Excel. You have experience in statistics (e.g. hypothesis testing, regressions, experimentation logic and biases, data normalization techniques) You have experience developing and documenting data models You should train end-users on new reports and dashboards. You are a team player with excellent collaboration and communication skills 2+ years of analytics experience obtained from at least 1 full time job Background and foundational knowledge in databases and ETL process Preferred candidate profile You have had more than 3+yrs work experience on full time data analysis teams You have experience with designing self service analytics You have experience managing a modern BI tool like apache Superset, Data Studio, Tableau or Good Data Experience in Using Salesforce and Zendesk to build reports and dashboards You have experience managing small teams and/or projects Python knowledge

OPPORTUNITY OVERVIEW As a Platform Data team member, you will join the Technology team, a group of highly skilled individuals working to protect enterprise-level commercial customers from digital risk. In this role, you will support our team by identifying and conducting detailed analysis of cyber risks. Your goal: find the real-time information that will impact our customers, identifying risks and applying the appropriate escalation path. Role and responsibilities • Work with internal teams to determine various attack vectors for our customers • Familiarize yourself with the customers protected entities to help learn and set expectations • Determine best methods of finding customer-related risks across the internet • Find and analyse these risks for high-value use cases • Learn and work from pre-established workflows established by our customers and threat-intel teams • Utilize the ZeroFox tool set to create correct meaningful alerts for each customer/network Qualifications • Experience in threat-hunting, threat-intel, or cybersecurity role, typically obtained in 6-8 yrs • Understanding of basic network and host security concepts • Extreme attention to detail • Strong analytical skills • Knowledge of major social networks • Knowledge and familiarity with cyber-threats (e.g. phishing) • Solid interpersonal and social skills • Spoken and written fluency in the English language • Comfort working on a quickly growing team • Ability to quickly adapt and recommend solutions as needed • Self-starting; when you find a problem, you alert the team, and fix ityou dont wait for the next task • A track history of producing superior work while meeting aggressive deadlines Huge Plus • Experience with other SaaS, cyber security, or social media products or services • Knowledge of emerging social networks • Experience in Customer Success Benefits • Competitive compensation • Community-driven culture • Generous time off • Comprehensive health benefits • Fun, modern workspace