As a Technical Success Manager (TSM) you will be the customer s source of truth for everything related to Cequence Security. Your deep understanding of the Cequence Security platform, along with your strong partnerships across all the customer support teams, will ensure the customer is getting the best experience. You will be supporting the customer s journey through proactive and prescriptive guidance to ensure the value realization of their investment. Whether it is a review of the technical architecture, a plan to address the customer s changing needs, new deployments, or providing feedback on Cequence Security features or functionality - as a TSM you will know the answer or will engage the right people who do. In addition to the traditional TSM responsibilities, you will be part of the early Customer Success team that is defining and building the foundation for Cequence success. You will work closely with the Account team to own and manage relationships for several designated customers assigned to you by overseeing their overall support experience and collaborating closely with customer stakeholders, Technical Support, Product and Engineering teams. Responsibilities Responsible for providing best-in-class onboarding, training, and strengthening overall product adoption and engagement with our top-tier enterprise customers. Ensure that the Customers are realizing maximum value from their Cequence platform to achieve business needs and security objectives. Act as the main point of contact for the Customer, define success plan with deliverables, and ensure clear communication across the Customer Operational areas. Deliver on an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals. Drive adoption of Cequence Security products - using data and provide insights and share the best practices and progress from baseline through the maturity curve. Identify Customer risk, and work with extended Cequence team to create an execute on get well plans. Be the voice of customer internally at Cequence Security. Minimum Qualifications Bachelors or Master s degree 3+ years relevant work experience. Passion for customer success. Executive-level communication and interpersonal skills with the ability to effectively navigate and mediate conflict and foster partnership. Strong consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders. Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations. Ability to prioritize, multi-task and perform effectively under pressure. Exceptional organizational, presentation and communication skills, both verbal and written. Technical Qualifications Understanding of Cequence Security product capabilities and related Software as a Service technologies. Understanding of typical enterprise IT integration and security technologies. Understanding of networking (firewalls, web application firewalls, etc.), switching, routing and application delivery products (load balancers, proxies, caches, etc.). Ability to communicate effectively with customers and effectively manage expectations. Preferred Qualification Existing knowledge of Cloud services, offerings, and security. Skilled at Program Management within large organizations, helping to effectively drive change across groups by engaging key stakeholders. Proven effectiveness at leading and facilitating executive meeting and workshops. Proven experience with accounts planning and customer success plans. " /> Cequence Jobs - Technical Success Manager In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser . All Jobs > Technical Success Manager Cequence Jobs

Job Type Full-time Description As an Integration Developer, you will be responsible for developing, implementing, and maintaining software applications that integrate the Cequence UAP platform with third-party systems.You will work closely with the field solution engineers, product managers, system architects and other developers to deliver high-quality solutions that meet the needs of our customers. Key Responsibilities Collaborate with product management and field solutions engineers to gather requirements and identify integration points with third-party systems Design integration patterns and interfaces to the Cequence UAP platform (data plane or control plane) Collaborate with system architects to ensure that the proposed integration solutions are scalable, secure, and maintainable Design and develop third-party integrations based on predefined integration patterns and interfaces to Cequence UAP platform Perform unit, integration, and regression testing of integration solutions Document the integrations, including the design, implementation, and validation of the integrations Provide support and troubleshooting for integration solutions in production. Required Skills And Qualifications Bachelor's degree in Computer Science or related field 3+ years of experience in API development and integration Proficiency in programming languages such as Java, Python, or JavaScript Strong understanding of RESTful web services, JSON, and XML Strong understanding of RESTful and SOAP APIs Experience with API management tools and platforms Experience with version control systems such as Git Experience with CI/CD pipelines and IaC tools such as Terraform/Ansible Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Excellent problem-solving and troubleshooting skills SGood communication and collaboration skills Attention to detail and the ability to work in a fast-paced environment Ability to write clean, maintainable, and well-documented code Show more Show less

Description Product Support Engineer Cequence Security?– India - Pune Cequence Security builds products to protect the world’s web applications and APIs from threats. Our platform prevents online fraud, business logic attacks, exploits, and sensitive data exposure for global enterprise customers in the finance, banking, retail, social media, travel and hospitality industries, and more. Cequence Security is the only solution that unifies runtime API visibility, security risk monitoring, and patented behavioral fingerprint-based threat prevention to consistently detect and prevent ever-evolving online attacks. The platform requires no application integration and can be deployed very quickly as a SaaS solution, in both the data center and the cloud. While attacks cost enterprises millions of dollars in fraud, loss of revenue, brand damage, and so much more, Cequence’s differentiated approach to application security provides verified results trusted globally. If you are committed to global security, aspire to collaborate with a dedicated and driven team, and seek to contribute to the advancement of a thriving organization, we want to hear from you. https://www.cequence.ai/ Product Support Engineer As a Product Support Engineer, you will manage critical customer issues, provide regular communication on tickets, deliver new product training, write knowledge base articles, and participate in weekend on-call support. Additionally, you will be deeply involved in defining and building the foundation for the Customer Success organization at Cequence. Responsibilities Provide customer facing technical support to our largest accounts in a fast-paced work environment. Become a technical expert on Cequence Security solutions. Help our customers and partners with deploying Cequence products, on-boarding, and training. Manage critical escalations. Contribute to the support knowledge base, diagnostic tools, troubleshooting guides, and training curriculums. Help develop best practices, white papers, threat analysis, competitive analysis, and feature enhancements. Work closely with product management, engineering, marketing, and partners to improve the product and build customer satisfaction. Required Skills And Experience 5 years of experience working with Cloud service providers like AWS, Azure, and GCP. Experience with containerization technologies, like Docker and Kubernetes. Experience with AWS including EC2, EKS, Route53, VPC, or the Azure or GCP equivalents. Experience with scripting languages, like Python and shell-scripting. Experience with data formats like XML, YAML, and JSON. Experience with Linux-based servers. Experience with server and configuration provisioning (Ansible, Terraform, Puppet) and source code management tools (Git, Subversion). Experience with web services (nginx/Apache), data pipelining (Kafka, SQS), and data storage (SQL, Elasticsearch) technologies. Prior working experience with L2-L7 networking including experience with security (firewalls, web application firewalls, etc.), switching, routing and application delivery products (load balancers, proxies, caches, etc.). Expert troubleshooting and reasoning skills in all the above technologies. Excellent written & oral communication skills with strong interpersonal, organizational and presentation skills. Proven experience working on critical/complex system down issue and escalations. Education Bachelor’s degree in computer science or related technical field or equivalent work experience. Job Type: Full-time Benefits Health insurance Paid time off Schedule Monday to Friday On call Education Bachelor's (Preferred) Show more Show less