Job Type Full-time Description As an Integration Developer, you will be responsible for developing, implementing, and maintaining software applications that integrate the Cequence UAP platform with third-party systems.You will work closely with the field solution engineers, product managers, system architects and other developers to deliver high-quality solutions that meet the needs of our customers. Key Responsibilities Collaborate with product management and field solutions engineers to gather requirements and identify integration points with third-party systems Design integration patterns and interfaces to the Cequence UAP platform (data plane or control plane) Collaborate with system architects to ensure that the proposed integration solutions are scalable, secure, and maintainable Design and develop third-party integrations based on predefined integration patterns and interfaces to Cequence UAP platform Perform unit, integration, and regression testing of integration solutions Document the integrations, including the design, implementation, and validation of the integrations Provide support and troubleshooting for integration solutions in production. Required Skills And Qualifications Bachelor's degree in Computer Science or related field 3+ years of experience in API development and integration Proficiency in programming languages such as Java, Python, or JavaScript Strong understanding of RESTful web services, JSON, and XML Strong understanding of RESTful and SOAP APIs Experience with API management tools and platforms Experience with version control systems such as Git Experience with CI/CD pipelines and IaC tools such as Terraform/Ansible Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Excellent problem-solving and troubleshooting skills SGood communication and collaboration skills Attention to detail and the ability to work in a fast-paced environment Ability to write clean, maintainable, and well-documented code Show more Show less
Description Product Support Engineer Cequence Security?– India - Pune Cequence Security builds products to protect the world’s web applications and APIs from threats. Our platform prevents online fraud, business logic attacks, exploits, and sensitive data exposure for global enterprise customers in the finance, banking, retail, social media, travel and hospitality industries, and more. Cequence Security is the only solution that unifies runtime API visibility, security risk monitoring, and patented behavioral fingerprint-based threat prevention to consistently detect and prevent ever-evolving online attacks. The platform requires no application integration and can be deployed very quickly as a SaaS solution, in both the data center and the cloud. While attacks cost enterprises millions of dollars in fraud, loss of revenue, brand damage, and so much more, Cequence’s differentiated approach to application security provides verified results trusted globally. If you are committed to global security, aspire to collaborate with a dedicated and driven team, and seek to contribute to the advancement of a thriving organization, we want to hear from you. https://www.cequence.ai/ Product Support Engineer As a Product Support Engineer, you will manage critical customer issues, provide regular communication on tickets, deliver new product training, write knowledge base articles, and participate in weekend on-call support. Additionally, you will be deeply involved in defining and building the foundation for the Customer Success organization at Cequence. Responsibilities Provide customer facing technical support to our largest accounts in a fast-paced work environment. Become a technical expert on Cequence Security solutions. Help our customers and partners with deploying Cequence products, on-boarding, and training. Manage critical escalations. Contribute to the support knowledge base, diagnostic tools, troubleshooting guides, and training curriculums. Help develop best practices, white papers, threat analysis, competitive analysis, and feature enhancements. Work closely with product management, engineering, marketing, and partners to improve the product and build customer satisfaction. Required Skills And Experience 5 years of experience working with Cloud service providers like AWS, Azure, and GCP. Experience with containerization technologies, like Docker and Kubernetes. Experience with AWS including EC2, EKS, Route53, VPC, or the Azure or GCP equivalents. Experience with scripting languages, like Python and shell-scripting. Experience with data formats like XML, YAML, and JSON. Experience with Linux-based servers. Experience with server and configuration provisioning (Ansible, Terraform, Puppet) and source code management tools (Git, Subversion). Experience with web services (nginx/Apache), data pipelining (Kafka, SQS), and data storage (SQL, Elasticsearch) technologies. Prior working experience with L2-L7 networking including experience with security (firewalls, web application firewalls, etc.), switching, routing and application delivery products (load balancers, proxies, caches, etc.). Expert troubleshooting and reasoning skills in all the above technologies. Excellent written & oral communication skills with strong interpersonal, organizational and presentation skills. Proven experience working on critical/complex system down issue and escalations. Education Bachelor’s degree in computer science or related technical field or equivalent work experience. Job Type: Full-time Benefits Health insurance Paid time off Schedule Monday to Friday On call Education Bachelor's (Preferred) Show more Show less
Description Senior QA Automation Engineer We are seeking a skilled QA Automation Engineer with Python expertise to design, develop, and maintain automated test frameworks and tools. The ideal candidate will collaborate with development teams to ensure software quality through comprehensive test automation strategies Key Responsibilities Design and implement automated test frameworks using Python and related testing tools Create and maintain automated test scripts for functional, integration, and performance testing Develop and execute API testing strategies using tools like Pytest, Requests, and Postman Implement Continuous Integration/Continuous Delivery (CI/CD) pipeline integration for automated testing Debug test failures and maintain test infrastructure Technical Requirements Strong proficiency in Python programming Experience with test automation frameworks (e.g., Pytest, Robot Framework, Selenium) Knowledge of API testing and REST/SOAP web services Familiarity with version control systems (Git) Experience with CI/CD tools (Jenkins, GitLab CI, or similar) Experience with CI/CD pipelines and IaC tools such as Terraform/Ansible Qualifications Bachelor's degree in Computer Science, Engineering, or related field 5+ years of experience in software testing and automation Proven track record of implementing successful test automation frameworks Strong portfolio of automation projects and testing implementations TBD Show more Show less
As a Back End Developer at Cequence Security in India - Pune, you will contribute to building products that safeguard web applications and APIs worldwide from various threats including online fraud, business logic attacks, exploits, and sensitive data exposure. Our innovative platform caters to global enterprise customers in sectors like finance, banking, retail, social media, travel, and hospitality by offering a unified solution for runtime API visibility, security risk monitoring, and behavioral fingerprint-based threat prevention. Cequence Security stands out for its ability to consistently detect and prevent evolving online attacks without the need for extensive application integration, making it a trusted choice for enterprises seeking verified security solutions. If you are passionate about global security, enjoy collaborating with a dedicated team, and are eager to contribute to the growth of a dynamic organization, we welcome your application. As a Backend Developer at Cequence Security, your role involves designing, developing, and maintaining critical backend components of our security products. You will play a key part in architecting, designing, and implementing new product features from inception to final execution, including working on backend services, data pipelines, and network components. Collaboration with Architects, Engineers, Data Scientists, and Security experts will be essential as you tackle challenging problems and bring new features to life. Your responsibilities will include: - Overseeing projects from ideation to completion. - Designing server-side architecture enhancements for existing backend services. - Developing new services in alignment with the overall architecture. - Creating and implementing backend RESTful services and APIs. - Enhancing data pipelines for increased throughput and scalability. - Improving the high throughput data plane for our products. - Operating within an Agile framework to coordinate tasks and engage with team members. - Participating in a Test-Driven Development environment to produce reliable, well-documented code. Requirements for this role: - Bachelor's degree or equivalent experience in Computer Science or related fields. - Proficiency in JVM languages like Java, Kotlin & Scala. - Familiarity with big data tools such as Elasticsearch and Apache Kafka. - Experience with high-throughput networking components like proxies, firewalls, etc. - Background in network and/or application security domains is advantageous. - Strong problem-solving abilities and attention to detail. - Sound understanding of data structures, system design, and algorithms. - Exposure to Cloud services like AWS EC2, EMR, EKS, etc., is a bonus. - Knowledge of Docker and Kubernetes is desirable for this role.,
Customer Success Operations Manager Overview We are seeking a Customer Success Operations Manager to power the backbone of our Customer Success team. This role is focused on tooling, reporting, and process improvement, ensuring our Technical Success Managers (TSMs) have the systems and insights they need to deliver value to customers. You will own the administration of CS platforms, manage key reporting pipelines, and drive operational excellence across the organization. Responsibilities • Own day-to-day management of CS platform, including configuration, integrations, and ensuring adoption by TSMs • Build and maintain dashboards in Datadog and Grafana to track customer health signals and platform performance • Manage reporting pipelines from the database to support TSMs and leadership with accurate, actionable insights • Provide light Salesforce administration (objects, fields, workflows, reports) to ensure CS data is structured and reliable • Develop and automate reporting on customer adoption, engagement, segmentation, and risk signals • Partner with CS leadership to create renewals forecasting dashboards and health score frameworks • Ensure TSMs and leadership have timely access to consistent success metrics • Document and optimize CS processes to improve efficiency and consistency • Create repeatable playbooks for tracking customer journeys and success milestones • Implement alerting mechanisms to notify TSMs of changes in customer usage or risk profiles • Act as the central owner of CS tooling and backend workflows, reducing manual work for TSMs • Ensure data integrity across Vitally, Salesforce, Datadog, and other platforms • Continuously look for opportunities to automate reporting and operational tasks (GitLab for version control preferred) Requirements • 3+ years of experience in Customer Success Operations, Revenue Operations, or a related operations role • Hands-on experience with Vitally (or similar CS platform such as Gainsight, ChurnZero, Totango) • Experience with Datadog and Grafana for monitoring and visualization • Proficiency in Athena or other SQL-based reporting environments • Salesforce administration skills at the object and reporting level • Strong analytical ability to design, build, and automate dashboards and reports that tell a clear story • Proven ability to translate CS team needs into repeatable, scalable workflows • Experience with GitLab (or similar version control) for managing reporting and automation scripts Nice to Haves • Experience in renewals forecasting and segmentation modeling • Familiarity with SIEM tools or security-focused reporting • Exposure to scripting or automation (SQL, Python, or similar) • Background in SaaS security, data-heavy, or technical CS environments What Success Looks Like • CS leadership has accurate, real-time reporting on customer health, renewals risk, and adoption • TSMs spend less time managing backend tools and more time driving value with customers • Operational processes are documented, automated, and repeatable • Tools and systems are managed proactively, with improvements suggested and implemented by this role
As a Customer Success Operations Manager, you will play a crucial role in supporting our Customer Success team by focusing on tooling, reporting, and process improvement. Your primary responsibility will be to ensure that our Technical Success Managers (TSMs) have the necessary systems and insights to deliver value to our customers effectively. By owning the administration of CS platforms, managing reporting pipelines, and driving operational excellence, you will contribute to the overall success of our organization. Your responsibilities will include managing the day-to-day operations of the CS platform, configuring integrations, and ensuring adoption by TSMs. You will also be tasked with building and maintaining dashboards in Datadog and Grafana to track customer health signals and platform performance. Additionally, you will manage reporting pipelines from the database to provide TSMs and leadership with accurate, actionable insights. In this role, you will provide light Salesforce administration to ensure that CS data is structured and reliable. You will develop and automate reporting on customer adoption, engagement, segmentation, and risk signals. Collaboration with CS leadership to create renewals forecasting dashboards and health score frameworks will be key in driving success metrics consistency. Furthermore, you will document and optimize CS processes to enhance efficiency and consistency. By creating repeatable playbooks for tracking customer journeys and success milestones, you will streamline operations. Implementing alerting mechanisms to notify TSMs of changes in customer usage or risk profiles will be essential in proactively managing customer relationships. As the central owner of CS tooling and backend workflows, you will aim to reduce manual work for TSMs and ensure data integrity across various platforms. Your role will involve continuously seeking opportunities to automate reporting and operational tasks, with a preference for using GitLab for version control. To be successful in this role, you should have at least 3 years of experience in Customer Success Operations, Revenue Operations, or a related operations role. Hands-on experience with Vitally or similar CS platforms, as well as proficiency in Datadog, Grafana, and SQL-based reporting environments, is required. Additionally, Salesforce administration skills and strong analytical abilities are essential for designing, building, and automating dashboards and reports. Experience with GitLab for managing reporting and automation scripts is preferred, along with familiarity in renewals forecasting, segmentation modeling, and scripting or automation tools. A background in SaaS security, data-heavy, or technical CS environments would be advantageous. Ultimately, your success will be measured by the accuracy and real-time nature of the reporting provided to CS leadership, the increased focus of TSMs on driving value with customers rather than managing tools, the documentation and automation of operational processes, and the proactive management of tools and systems for continuous improvement.,