Technical Account Consultant

You will be joining ZeroFox as a Technical Account Consultant (TAC) responsible for building and maintaining post-sales relationships with customers across various industries and sizes. As a TAC, your role will involve serving as a trusted technical advisor and support contact for customers, ensuring that they are aligned with ZeroFox's solutions. Your responsibilities will include updating customer platforms proactively, creating effective reporting to demonstrate solution effectiveness, providing ongoing education, and advocating for customer needs. In this role, you will collaborate with customers to define both business and technical requirements, while supporting the product and services team in scoping out work. It is essential for the successful applicant to nurture relationships internally and externally, offer customer-centric solutions, and possess technical competence on the ZeroFox SaaS platform. Candidates with a background as Technical Account Managers, Project Managers, Business Analysts, Systems/Software Developers, or experience in setting up and delivering similar SaaS products will be given priority consideration. Your key responsibilities will include partnering effectively with a diverse range of customers to ensure their success, building curated customer experiences with the ZeroFox platform, executing scalable enablement programs, and acting as a subject matter expert to drive ongoing value from the ZeroFox platform configuration. You will also be involved in providing advice on technical support requests, designing innovative solutions for customer requirements, delivering web-based training, and identifying opportunities for expanding ZeroFox usage across organizational functions. To be successful in this role, you should have at least 3+ years of experience in a related function, expertise in SaaS-based platform configuration and maintenance, and a track record of managing customer support engagements successfully. Strong analytical and problem-solving skills, excellent communication abilities, customer service orientation, and the ability to think strategically while executing tactically in a fast-paced environment are essential requirements for this position. Desired qualifications include knowledge of data analytics, proficiency with workflow tools such as JIRA, SQL, SalesForce, Google Apps, and Zendesk, along with a degree in Computer Science, Information Systems, Cyber, or related fields. Certifications like CISSP, CISA, Security+ are a plus. The ideal candidate should thrive on change, prioritize customer success, and have experience in customer success, technical support, configuration, or training roles. Benefits of joining ZeroFox include competitive compensation, a community-driven culture with employee events, generous time off, best-in-class benefits, a modern workspace, and a respectful work environment that values every opinion and encourages active participation in the organizational culture.,