Customer Success Manager (CSM)

As an innovative software services startup dedicated to transforming enterprises into AI powerhouses, Gruve specializes in cybersecurity, customer experience, cloud infrastructure, and advanced technologies like Large Language Models (LLMs). The mission of Gruve is to assist customers in their business strategies by harnessing data to make intelligent decisions. Being a well-funded early-stage startup, Gruve provides a dynamic environment supported by robust customer and partner networks. As a Customer Success Manager (CSM) at Gruve, you play a pivotal role in ensuring customer satisfaction and maximizing the value they receive from our Cyber Security, Infrastructure, Customer Experience, and AI/ML services. Your responsibilities include owning the customer journey from onboarding to service delivery, establishing strategic relationships with key stakeholders, identifying expansion opportunities, conducting Quarterly Business Reviews (QBRs), collaborating with internal teams, monitoring service performance, driving customer advocacy, and optimizing processes related to customer success. You should possess a Bachelor's degree in business, technology, or a related field along with a minimum of 8 years of experience as a Customer Success Manager in the IT Services industry. A successful track record in driving customer success, retention, and growth, exceptional communication skills, extensive experience with global customers, familiarity with network security products, strong analytical abilities, and proficiency in using customer success platforms are essential qualifications. The ideal candidate will thrive in a fast-paced, customer-focused environment and may hold a PMP certification. At Gruve, we promote a culture of innovation, collaboration, and continuous learning, striving to create a diverse and inclusive workplace where everyone can excel. If you are passionate about technology and eager to make a significant impact, we encourage you to apply. Gruve is an equal opportunity employer, welcoming applicants from all backgrounds. We appreciate all applicants and will contact only those selected for an interview.,