48 Renewal Management Jobs

Your role as a Sales Executive involves building strong relationships with Branch Managers and Team members in the Assigned Branches to generate leads and maximize revenue for BSLI. Here are your key responsibilities: - Build and maintain good relationships with Branch Managers and Team members to generate leads and achieve maximum closure - Ensure effective conversion of leads provided - Continuously interact with channel partners - Supervise and coordinate policy sales - Meet targets set by foreign bank relationships - Execute sales processes efficiently to maximize business potential - Prepare and present sales illustrations to prospective clients, explaining policy details as per their requirements - Arrange required documentation and medical examinations for clients while adhering to KYC norms - Ensure minimal sales complaints and resolve them within specified timelines - Engage regularly with customers and build strong relationships - Achieve Persistence targets for timely renewals - Communicate with customers and resolve queries to ensure timely renewals Minimum Experience Level required for this role is 0 - 4 years.,

We are seeking an Account Management Analyst to join our team. This role supports Account Managers by managing renewals, recurring services, and technology subscriptions, ensuring seamless client experiences and long-term satisfaction. Youll collaborate with internal stakeholders to identify opportunities for retention, growth, and process improvement, leveraging data-driven insights to enhance efficiency and client value. This role will significantly impact client service success , ensuring clients receive exceptional support, strengthening relationships, and building trust. By focusing on high-quality service and support, you will contribute to the overall success and satisfaction of our clients. Join us to thrive in an inspiring environment that empowers both personal and professional growth. At RSM, theres no one like you, and thats why theres nowhere like RSM. Key Responsibilities Client Relationship & Renewal Management Serve as the primary point of contact for client renewals, subscription management, and inquiries, ensuring high satisfaction and retention. Own end-to-end renewal processes for Boomi (or similar integration platforms), including contract negotiations, pricing adjustments, and alignment with client goals. Collaborate with Account Managers, Customer Success, and Support teams to address client issues and identify upsell/cross-sell opportunities. Data Analysis & Strategic Insights Analyze client usage data, performance metrics, and trends to generate actionable insights for retention and growth Prepare data-driven presentations (e.g., QBRs, renewal reports) with tailored recommendations. Maintain accurate CRM records and identify risks/opportunities Operational Excellence Streamline renewal and account management processes to improve efficiency and reduce churn. Support client meetings with agenda preparation, follow-ups, and documentation. Leverage automation tools to scale high-value engagements across accounts. Strategic Growth Partner with Account Managers to develop strategies for long-term client partnerships. Stay updated on Boomi product enhancements, industry trends, and competitor insights. Collaborate with Boomis partner ecosystem (e.g., system integrators, resellers) to drive revenue. Key Areas of Value and Impact Revenue Retention & Growth : Drive renewals, reduce churn, and identify expansion opportunities. Client Trust : Deliver exceptional service to strengthen long-term partnerships. Operational Efficiency : Optimize processes for scalability and productivity. Ideal Candidate Profile Experience: 2-5 years in account management, renewals, customer success, or operations (software/SaaS, professional services, or IT preferred). Proven track record in meeting/exceeding renewal quotas and managing subscription-based contracts. Familiarity with Boomi or similar integration platforms is a plus. Experience with CRM, data analysis tools (e.g., Excel, Power BI), and Microsoft Office. Skills: Renewals Expertise : Ability to negotiate contracts, communicate price increases, and mitigate churn. Analytical Mindset : Strong data interpretation skills to derive client insights. Collaborative : Work cross-functionally with sales, support, and success teams. Process-Oriented : Attention to detail with a focus on scalable, efficient workflows. Adaptable : Thrives in fast-paced environments and manages shifting priorities. Comfortable working in a virtual environment and available for Shift 2 (2 PM to 11 PM). Qualifications MBA or Masters degree in a relevant field. Basic understanding of financials, SaaS sales cycles, and presales processes. Why Join Us? Global Impact: Work with international clients across diverse industries, delivering high-value services worldwide. Investment in Talent and Infrastructure: RSM invests in state-of-the-art facilities and offers opportunities to talent from Tier II cities, ensuring a collaborative, dynamic, and inclusive work environment. Rapid Expansion of USI: Join a firm with ambitious growth plans, aiming to grow its USI team to 5,000 by 2026. Career Growth: Access continuous learning, mentorship, and global mobility opportunities to advance your career. Purpose-Driven Work: Make a tangible impact on clients businesses while being recognized with competitive pay and rewards. Innovative Culture: Collaborate in a forward-thinking, data-driven environment using cutting-edge tools and technologies. Inclusive Workplace: Be part of a diverse, supportive team rooted in RSM's "Five C's": Caring, Curious, Collaborative, Courageous, and Critical Thinkers, ensuring a nurturing and empowering work environment. Future-Ready Skills: Lead digital transformation initiatives, leveraging AI and automation to drive innovation. Commitment to Employee Satisfaction: RSM is committed to achieving high employee satisfaction and focuses on client satisfaction and retention, ensuring a positive work experience and contributing to the firm's success.

As a candidate for the position, your primary responsibility will be to establish strong relationships with Branch Managers and Team members of the Assigned Branches. You will be expected to generate maximum leads from the assigned branches, ensure effective conversion of leads, and ultimately maximize revenue for BSLI. Continuous interaction with channel partners will also be a key aspect of your role. Your duties will include supervising and coordinating the sales of policies, meeting targets set by foreign bank relationships, and ensuring the smooth functioning of sales and other processes to maximize business potential. You will be required to prepare and present sales illustrations to prospective clients, explain policy details based on client requirements, and convince them of the value of the policy. Additionally, you will need to arrange the necessary documentation and medical examinations for clients while adhering to KYC norms. It will be crucial to minimize sales complaints and resolve any issues within the specified turnaround times. Building customer relationships and ensuring regular customer engagements will also be essential to the role. To achieve Persistence targets as per company norms, you will need to focus on timely renewals by communicating with customers, resolving queries promptly, and ensuring customer satisfaction. The ideal candidate for this position should have 0-4 years of experience and meet the job qualifications set forth by the company.,

You will be responsible for reviewing the production plan and coordinating among demand planning and supply planning teams. You will need to circulate the plan to the respective Contract Manufacturing Organization (CMO) and ensure its execution as per the requirement. Creating purchase orders and circulating them to the respective CMO for production planning will be a part of your responsibilities. You will support the monthly sales closing for the assigned business domain, ensuring the delivery of all committed products for that respective month. You will be coordinating with the Supply Planning team for the logistic management of finished goods from CMO to the principal warehouse. Proactively de-risking products to ensure continued supply to meet business requirements will also be a key aspect of your role. You will need to proactively search for possible alternate vendor development (AVD) of important SKUs or as per the business requirement. Analyzing cost sheets, rates, validating prices, negotiating, and finalizing rates with third parties will be essential. Generating savings against the budget by identifying opportunities and facilitating product evaluation, approval from GPL QA, and R&D will be part of your duties. You will maintain the business agreement database for periodic renewal, liaise with the Legal team, and facilitate subsequent/new business agreement execution by coordinating with CMO and principal's legal team. Facilitating any pack change and product improvement of existing products, raising and executing change controls, and creating product codes and vendor codes will also be your responsibilities. Updating records of vendors in SAP, such as changes in bank details, address, or manufacturing site, will be required. Coordinating for CMO and principal's QA team for audits, market complaints, and resolving any queries raised by R&D and QA teams will be important. Arranging vehicles for dispatching the finished goods products, Certificate of Analysis (COA), and Packing Receipt Advice (PRA) of finished goods products along with other essential logistics documents will also be part of your role. Additionally, you will maintain the required set of data loggers at the location as per the standard operating procedures.,

As a Contract Specialist at OpsTree, you will play a crucial role in ensuring legal and business compliance through meticulous drafting, reviewing, and managing various commercial agreements. Your responsibilities will include maintaining accurate records of contracts, collaborating with internal teams, and liaising with stakeholders for smooth negotiation and execution of agreements. You will be responsible for handling the legal aspects of vendor onboarding and engagement, abstracting contract summaries for internal audits, and actively participating in client negotiations to resolve legal concerns. Additionally, you will ensure structured storage and retrieval of Statements of Work and legal agreements in centralized repositories, as well as monitor and manage renewal timelines for agreements. OpsTree, a DevOps-focused company and a subsidiary of Techprimo Solutions Private Limited, is dedicated to providing reliable and high-quality DevOps services to its partners. With a mission to be the most focused "Ops" company, we work with prominent IT giants and offer a people-friendly environment for career growth using full-stack DevOps tools. If you are seeking an opportunity to excel in contract management within a dynamic and innovative organization, OpsTree welcomes individuals who are passionate about transforming their careers in the realm of DevOps. Join us in our mission to be the go-to choice for top-notch DevOps services, where you can thrive in a supportive and forward-thinking work culture.,

Manage and service existing portfolio of WC clients including renewal and enhancement of limits Build strong and effective relationship with Promoters and build client trust and confidence Understand business models, target segments, cash flows and structure WC solutions to best suit customer needs. Ensure growth in the portfolio by way of enhancement and achieve a minimum business target as defined in the SOP. Ensure timely renewal of limits, Ensure timely closure of all pending PDDs. Tracking and liaison with customer for submission of any pending stock statements, stock insurance and stock audit compliance. Visit client locations at frequent intervals to stay connected and ensure growth and functionality of business model. Push client for optimum utilization and track the utilization pattern MOM to identify any unusual transaction. Ensure minimum delinquency and work towards exit of clients identified in EWS. Provide timely advice and keep client updated with latest developments and pitch products beneficial to customer for smoother working. Liaison with internal departments credit/ops/trade desk/branch to facilitate client issues and ensure that the same are resolved within minimum TAT. Drive cross sell products including WC limits and book penetration in allocated set of clients. Generate leads from existing customers and on-board new customers basis existing relationship management.Maintain CASA book and generate float income by opening all group accounts. Job Requirement Experience: 2-3 yearsexperience in the local market preferably some background in Credit Sales Knowledge is required - ability to get the customer to buy into the asset proposition- loan amount, rate fees. Strong Oral and Written Communication Skills Relationship Management Skill Good influencing skills Job Knowledge- The candidate would need to handle Sales for a gamut of products like WC, LAP, etc

You will be responsible for managing the property operation along with a team of F&B and housekeeping staff. This role will provide you with exposure to property operation, expense and cost management. Your responsibilities will include providing leadership, guidance, and support to ensure the efficient and effective operation of the property towards achieving organizational goals and objectives. You must be willing to work flexible hours, including evenings and weekends when required, and have a strong commitment to upholding the organization's values and mission. As a Property Manager, your duties and responsibilities for the hostel premises will include: - Supervising all matters related to the functioning of the hostel, including hygiene, sanitation, and cleanliness. - Allotting hostel rooms, supervising them, and maintaining a complaints log. - Checking occupancy tracking and the resident students register daily. - Supervising the functioning of the mess and the staff. - Ensuring discipline is maintained and hostel rules are enforced. - Prohibiting the presence of harmful substances and taking disciplinary action against violators. - Ensuring overall security of the hostel premises. - Taking care of room upkeep, maintenance, and handling property issues. - Collecting monthly rent from students. - Ensuring readiness for room check-in and check-out. - Achieving 60% property renewal rate. Additionally, you will be responsible for overseeing the cleanliness of the dining hall and kitchen, conducting regular inspections, maintaining discipline during meal times, supervising purchases and stores, examining monthly income and expenditure statements, and managing mess facilities for residents. You will also need to build and maintain relationships with key stakeholders, including internal departments, external partners, and community organizations. Addressing stakeholder concerns and establishing effective communication channels will be essential. Requirements for this role include a graduate degree, proficiency in the local language, knowledge of MS Office, presentable appearance, good communication skills, preferably from a hospitality background, and a minimum of 3 years of experience in hospitality.,

As a Customer Success representative at Meritto, you will play a crucial role in being the friendly face and voice of our company, providing guidance and support to our clients throughout their journey with us. Your responsibilities will include building strong relationships, troubleshooting any issues that may arise, and celebrating successes with our clients as they experience the positive impact of our solutions firsthand. You will be expected to engage with customers proactively, offering both strategic and tactical guidance from the initial stages to the entire customer life cycle. This will involve activities such as client onboarding, usage tracking, consultancy, training sessions, workshops, upselling, and renewals. To excel in this role, you should possess high levels of self-motivation, exceptional relationship management skills, and the ability to effectively communicate with both technical and business stakeholders. Your day-to-day tasks will involve gathering client requirements, proposing product solutions, and collaborating with internal teams to ensure seamless implementation. Frequent travel to client locations will be necessary for conducting product training and fostering adoption. You will be required to have a deep understanding of our product lines, showcase product demos, and tailor solutions to meet specific business needs using the most suitable products. Working closely with cross-functional teams within the company, including Product, Sales, Marketing, Finance, and Support, will be essential to address customer issues effectively and capitalize on upselling and cross-selling opportunities. By analyzing ongoing product usage, account health, market trends, and competitor landscapes, you will identify areas for improvement and provide valuable insights to drive strategic decision-making. In this dynamic and fast-paced environment, you must demonstrate the ability to prioritize tasks efficiently and manage overall customer success to ensure high retention and renewal rates. Acting as a liaison between the company and clients, you will be responsible for maintaining strong relationships and ensuring customer satisfaction. The ideal candidate for this role should have 1-2 years of relevant work experience and be comfortable working in a high-growth startup environment. Excellent written and verbal communication skills, interpersonal abilities, and proficiency in Excel and report generation are essential qualities we are looking for in potential candidates. Your capacity to quickly build trust with clients, take ownership of their issues, and offer effective problem-solving solutions will be key to succeeding in this role.,

As a Business Analyst and Inside Sales Executive specializing in IT Managed Services at Danush Systems and Solutions, located in Bangalore, you will play a crucial role in managing and renewing contracts within our IT Managed Services portfolio. Your primary focus will be on client-facing interactions, revenue generation, and fostering strong relationships with clients to ensure customer satisfaction and retention. This position offers an exciting opportunity for individuals early in their sales career who possess a keen interest in technology and client engagement. Your responsibilities will include driving the renewal cycle of managed service contracts across existing client accounts, cultivating enduring relationships with key stakeholders within client organizations, identifying opportunities for upselling or cross-selling additional services, and collaborating closely with delivery and technical teams to ensure service alignment and meet customer expectations. Additionally, you will be responsible for tracking, managing, and reporting on the renewal pipeline, providing accurate and timely proposals and pricing in accordance with Danush's service catalog and policies, maintaining updated records in CRM systems, and delivering sales reports to leadership. By acting as a trusted advisor, you will keep clients informed on new services, enhancements, and solutions offered by Danush. The ideal candidate for this role should hold a Bachelor's degree in Business Administration, IT, Engineering, or a related field, with at least 12 years of experience in sales, preferably within the realm of IT Managed Services or enterprise IT solutions. Strong communication skills, both verbal and written, are essential, along with proficiency in using CRM systems such as Salesforce or Zoho, as well as Microsoft Office tools. A fundamental understanding of IT infrastructure, cloud services, ERP systems, or managed services will be advantageous. Candidates with prior experience in B2B technology sales environments, knowledge of IT service management practices (e.g., ITIL framework), or exposure to SAP, Oracle, or other enterprise technology environments are highly preferred. By joining Danush, you will have the opportunity to work with a globally renowned IT leader, engage in impactful projects with Fortune 500 clients, receive competitive compensation along with performance-based incentives, access continuous learning and professional development opportunities, and be part of a collaborative and inclusive work culture.,

The Director of Procurement will be responsible for overseeing both technical and non-technical procurement programs within the organization. Technical procurement will involve managing the procurement of SaaS, services, and hardware needed for various departments such as Delivery, IT, Marketing, HR, Talent Engine, and Sales. Non-technical procurement aspects will include areas like real estate, marketing, and office administration. The Director will be tasked with handling end-to-end real estate procurement projects, including real estate leasing, space planning, and monitoring construction schedules and office move-ins across North America. Additionally, they will have oversight of Corporate Travel, Events, Benefits, and the corporate audit program, ensuring alignment with organizational goals and budget. Key responsibilities of the role will include developing global sourcing strategies, negotiating with suppliers, managing procurement documentation, optimizing sourcing processes, coordinating cost-effective travel arrangements, monitoring expenses, providing analytics and reporting, maintaining supplier relationships, collaborating with the leadership team, and tracking vendor agreements for renewals. The Director will also play a crucial role in strategic planning and fostering collaboration with internal stakeholders like Finance, HR, and Sales. The ideal candidate for this position will possess a BA or BS degree, with an MBA or advanced graduate degree being a plus. They should have at least 15 years of experience in Procurement & Admin operations, including 7+ years of people management experience. Strong communication, negotiation, conflict management skills, as well as the ability to navigate complex organizational structures, will be essential. A background in Supply Chain Management or Computer Information Systems, along with prior experience in the hospitality industry, will be advantageous. Experience in working for a global company and leading teams across different continents will also be beneficial for this role.,

You will be responsible for creating well-researched and unique text content on various topics using AI and new generation tools. Additionally, you will also be involved in producing relevant social media graphics, videos, and reels content. Having a research-oriented mindset and a passion for learning new things will be beneficial in this role. This position will require you to multitask, including managing renewals and hosting accounts to ensure smooth daily workflow. However, necessary training will be provided to support you in these tasks. This is a full-time job opportunity with a flexible schedule and the option to work from home. You will be working day shifts from Monday to Friday, with the potential for a performance bonus. Applicants should be willing to commute to Nashik, Maharashtra, or be open to relocating to the area before starting work. As part of the application process, you will need to confirm your readiness for multitasking and proficiency in writing in English. Ideally, candidates should have at least 1 year of total work experience, and fluency in English is preferred for this role. This position requires in-person work and offers benefits such as internet reimbursement and a flexible work schedule.,

As the key point of contact for important clients, you will be responsible for establishing and nurturing long-term relationships. Your duties will include managing contract renewals, identifying opportunities for upselling and cross-selling, investigating reasons for client attrition, and devising strategies to re-engage lost clients. It will be essential to collaborate effectively with internal departments such as Operations & Service and Finance to ensure a smooth service delivery process. Regular field visits to client locations will be a crucial aspect of your role to conduct business reviews, gather feedback, resolve issues, and strengthen relationships. During these visits, you will also be expected to explore new business opportunities in the same geographic areas through prospecting, networking, and market research. Your contribution to lead generation activities and business development in untapped territories will be highly valued. In terms of reporting and strategy, you will be required to maintain reports on key performance metrics and share valuable client insights and market intelligence with the internal team. This information will play a pivotal role in supporting strategic decision-making and product development initiatives. To excel in this position, you should hold a Bachelor's degree in Business Administration, Marketing, or a related field (an MBA is preferred). Additionally, you must possess a proven track record of effectively managing, expanding, and retaining key accounts. Strong interpersonal, communication, and negotiation skills are essential, along with a willingness to engage in frequent travel and field-based client interactions.,

As a Business Account Manager (BAM), your primary responsibility will be to maintain and sustain long-term relationships with every on-boarded apartment owner within your assigned geographical region or territory. This includes providing post-sales support and managing escalations effectively. You will be tasked with farming and up-selling to onboarded clients, ensuring they are aware of and benefit from better plans and features. It is crucial to educate clients about new plans and offers raised by Nobroker.com in a timely manner. One of the key aspects of your role will be retaining every account through successful renewals upon completion of the subscription period. Additionally, you will contribute to growing the overall revenue portfolio through a referral matrix and actively participate in revenue generation efforts. Overall, as a Business Account Manager, you will play a vital role in enhancing customer satisfaction, driving revenue growth, and fostering strong client relationships in your designated territory.,

As an innovative software services startup dedicated to transforming enterprises into AI powerhouses, Gruve specializes in cybersecurity, customer experience, cloud infrastructure, and advanced technologies like Large Language Models (LLMs). The mission of Gruve is to assist customers in their business strategies by harnessing data to make intelligent decisions. Being a well-funded early-stage startup, Gruve provides a dynamic environment supported by robust customer and partner networks. As a Customer Success Manager (CSM) at Gruve, you play a pivotal role in ensuring customer satisfaction and maximizing the value they receive from our Cyber Security, Infrastructure, Customer Experience, and AI/ML services. Your responsibilities include owning the customer journey from onboarding to service delivery, establishing strategic relationships with key stakeholders, identifying expansion opportunities, conducting Quarterly Business Reviews (QBRs), collaborating with internal teams, monitoring service performance, driving customer advocacy, and optimizing processes related to customer success. You should possess a Bachelor's degree in business, technology, or a related field along with a minimum of 8 years of experience as a Customer Success Manager in the IT Services industry. A successful track record in driving customer success, retention, and growth, exceptional communication skills, extensive experience with global customers, familiarity with network security products, strong analytical abilities, and proficiency in using customer success platforms are essential qualifications. The ideal candidate will thrive in a fast-paced, customer-focused environment and may hold a PMP certification. At Gruve, we promote a culture of innovation, collaboration, and continuous learning, striving to create a diverse and inclusive workplace where everyone can excel. If you are passionate about technology and eager to make a significant impact, we encourage you to apply. Gruve is an equal opportunity employer, welcoming applicants from all backgrounds. We appreciate all applicants and will contact only those selected for an interview.,

You will be responsible for managing and growing the channel effectively. Your main duties will include recruiting Sales Officers and ensuring that they meet their individual targets. It will be your responsibility to drive agent activation and productivity within the team. As the owner of the P&L, you will need to maintain operations within the given cost parameters and ensure that critical metrics are in line. Your role will involve achieving top-line targets, SM target achievements, and agent activation and productivity goals. You will need to provide end-to-end solutions to agents to meet service level commitments and avoid service escalations. Coordination with various departments for approvals and smooth proposal issuance will also be part of your responsibilities. You should aim for zero discrepancies and conduct periodic training sessions for team members. Ensuring that renewal targets are achieved will be crucial. Additionally, you will be involved in key account management, including developing and managing key accounts.,

The Adobe DALP Sales team is seeking a techno-functional Customer Success & Renewal Manager to join the customer success team in North America. As a trusted advisor, you will collaborate with customers to optimize their strategies and ensure their success throughout their lifecycle. This position plays a crucial role within Adobe's Digital Advertising, Learning, and Publishing Business Unit, requiring individuals who are quick learners, high-energy, data-minded, and tech-savvy with prior customer champion and consultative experience. Your responsibilities will include providing consulting services in TV Everywhere & D2C ecosystems, managing client relationships, presenting technical information clearly, managing multiple customers concurrently, identifying growth opportunities, building strong customer relationships, demonstrating technical expertise, assisting customers in product adoption, leveraging business acumen, providing product feedback for enhancements, managing renewals and expansions, and delivering seamless presentations for Strategic Business Reviews. To succeed in this role, you should have at least 10+ years of experience in the technology domain, with a minimum of 5-6 years in customer success or key account management. Deep product and technical ecosystem knowledge, understanding of the Media & Entertainment industry, empathy for customers, and a passion for revenue and growth are essential. Strong leadership, communication, and presentation skills, as well as the ability to collaborate with cross-functional teams, are required. A Bachelors or Masters degree in business management/engineering is preferred, along with international sales experience in NA markets. This role involves working in US hours, and Adobe follows a hybrid work model. Adobe values creativity, curiosity, and continuous learning, offering opportunities for career growth and development. If interested, update your Resume/CV and Workday profile, visit the Internal Mobility page on Inside Adobe, and prepare for interviews. Adobe provides an exceptional work environment, fosters ongoing feedback through the Check-In approach, and offers meaningful benefits. Join Adobe and make a positive impact in a collaborative and innovative work environment.,

As an RMrole, you will be responsible for supervising the business delivery under Banca team and Tie Ups, with a primary focus on growing the business profitably. Your role will involve managing Channel Management, Banks, NBFCs, and other Micro Finance companies. It is crucial to liaise with various internal teams including Operations, Product tower, Process Excellence group, Claims, Finance, Legal, Business Intelligence, Marketing, and Human Resource teams to ensure the best services are delivered to clients and banks. Your key accountabilities and responsibilities will include achieving the overall Gross Written Premium, managing team, maintaining channel relationships, visiting branches, conducting meetings, providing regular training to bank employees on TAGIC products, ensuring business renewal, timely client follow-ups, tracking diligently every month, driving bank retention, maintaining hygiene, ensuring proper QC and premium issuance, and being proactive in claims handling. You will interact with various stakeholders both internally and externally. Internally, you will collaborate with Operations for issuance and endorsement, Underwriting Team for quotations, Human Resources for talent pool queries, and Claims Team for claim settlements. Externally, you will engage with Banks, NBFCs, and end customers. To excel in this role, you should have at least 2 years of experience in the Insurance or Financial sector. A graduate of any discipline would be suitable for this position.,

The Associate Manager - Customer Success will be responsible for managing CSA Teams in CoE, CSA team performance, prioritizing leadership requirements and activities, and overseeing the Customer Success team in India. You will proactively engage with customers to ensure they realize value from products and solutions, leading to revenue retention and new revenue opportunities. Ideal candidates can identify needs, communicate effectively, and exceed client expectations, combining visionary and analytical skills. Work timings and location: Eastern shift timings, from 5:00 PM to 2:30 AM IST. Work from the office located in Hyderabad. Responsibilities: - Work closely with Customer Success functional leadership to drive prospecting strategies, AT RISK Management, and Renewal Management. - Coach & Mentor teams to perform their duties effectively. - Lead and Manage Customer Success teams, providing guidance & mentorship. - Develop & implement strategic plans for Customer Success aligned with overall business objectives. - Identify process improvements to enhance efficiency. - Act as a strong advocate for customers, addressing their needs & concerns effectively. - Monitor team performance and take corrective actions. - Implement career development and growth opportunities for team members. - Hire Talent as per requirements & groom them for success. Goals: - Retained Revenue. - 95% Case Resolution within 30 days. - Improve First Contact Resolution time. - Adherence & Measurement of internal SLA and Quality Audit. - Maintain attrition below 15%. - Accurate forecast within 5% of the GRR, RRR for each quarter. - Work towards renewals and achieve or exceed the plan of 92.5% GRR and 96% ARR. Requirements: - Bachelor's Degree, preferably in business or a related field. - 10-13 years of industry experience, including 7+ years in Customer Success, Account Management, and Renewals. - Proven experience managing Customer Success teams of approximately 10 members directly. - 5+ years of experience in managerial roles. - Experience working in large-scale organizations with diverse teams and processes. - Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills. - High attention to detail with working knowledge of reporting and analytics solutions. - Strong knowledge and experience in CSA (Customer Success Associate) activities. - High level of agility and ability to manage change effectively. - Demonstrable ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive stakeholders. - Experience improving customer experience, driving increased retention and growth. - Proven track record of managing and leading Customer Success teams with global clients. - Expertise in team building, coaching, and talent development within Customer Success. - Strong leadership and team management skills. - Experience managing large volumes of uncovered or low-touch customers is desirable. - Proficiency with Salesforce: The Customer Company or experience with any CRM tool. - Experience working in a software company, particularly in renewals, retention, or customer success departments. - Hands-on experience in resolution and escalation management. Qualifications: - Bachelor's Degree, preferably in business or a related field. - 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals. - Proven experience managing Customer Success teams of approximately 10 members directly. - 5+ years of experience in managerial roles. - Experience working in large-scale organizations with diverse teams and processes. - Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.,

You are a Vendor Management Specialist responsible for shaping IT hiring practices, fostering vendor performance, and enhancing skill-building within the organization. Your role involves vendor governance, talent acquisition, employee engagement, MIS/reporting, and training oversight within the IT domain. Based in Mumbai, India, you should have 7-12 years of experience and hold the designation of Manager (12A). Your key responsibilities include building and maintaining strong relationships with vendors, ensuring they meet organizational standards, overseeing vendor-recruited candidates for off-roll employee performance and engagement, identifying and coordinating training needs for vendor employees, establishing and maintaining vendor governance frameworks, managing vendor contracts and renewals, generating MIS reports on vendor performance and hiring metrics, and managing scheduling and communication for vendor-sourced candidate interviews.,

As a Renewal Manager, you will be responsible for managing the entire renewal cycle, ensuring contracts are processed accurately and on time. This includes coordinating with customers, partners, and internal teams to gather necessary information and approvals before contract expiration dates. You will also maintain up-to-date information in Salesforce to track contract status and renewal progress, while documenting all interactions and outcomes in accordance with company policies. In addition, you will independently or collaboratively identify opportunities for up-selling and cross-selling additional products and services. By evaluating market conditions and company profitability goals, you will develop strategies to communicate and justify any price adjustments to customers. Your role will also involve reviewing historical data to accurately determine current profitability, forecast future margins, and optimize the renewal cycle for improved revenue retention. Furthermore, you will partner with various internal teams such as Finance, Legal, and Compliance to ensure alignment with forecasts, revenue targets, and adherence to company policies and regulations. Building and maintaining strong relationships with customers is crucial, as you will act as a trusted advisor for their ongoing needs. By resolving any customer concerns and proactively escalating issues when necessary, you will contribute to scalable customer engagement models that drive adoption and satisfaction. Your experience in B2B SaaS customer success and account management, along with a proven track record of driving customer retention, adoption, and expansion, will be valuable in this role. The ability to engage senior executives, lead strategic business reviews, and influence key decision-makers is essential. Proficiency in Salesforce CPQ, Oracle Fusion, SAP, and strong executive communication, negotiation, and presentation skills are also desired qualities for this position.,

As a Portfolio & Service Manager in the Business Banking function, your primary responsibility is to monitor critical parameters for customers regularly to ensure the overall health of the portfolio. It is crucial to maintain portfolio hygiene and ensure timely renewals. Building relationships both within and outside the organization to identify value-creating opportunities is essential, contributing significantly to the bank's organizational objectives and budget planning. Your roles and responsibilities include monitoring 8 key parameters for customers, managing the Deferrals process, tracking account conduct, and ensuring the timely acknowledgment of DDPO for balance transfers. Identifying trends from collection metrics and collaborating with the Strategic Business head to develop action plans to minimize delinquencies are vital tasks. Working closely with collections to mitigate NPAs, identifying early warning signals, and partnering with Enterprise Risk to mitigate financial risks are also key responsibilities. Post-NPA, you will provide information to the collections and legal teams, maintaining customer engagement to resolve irregularities within regulatory frameworks. You will classify cases for restructuring or legal intervention, devise action plans, and ensure their implementation. Additionally, you will aggregate competitor policies, define collection policies, and implement mechanisms to cater to the target customer segment. Ensuring team adherence to defined processes and policies when dealing with delinquent customers, collaborating with business and support teams for issue resolution, and overseeing agency management are critical aspects of your role. Driving business and data analytics, recommending process and policy improvements, staying updated on global market trends and competitor strategies, and leading initiatives to reduce operational costs and increase profitability are also part of your responsibilities. To qualify for this role, you should have a Bachelor's degree in Engineering, Technology, Maths, Commerce, Arts, Science, Biology, Business, Computers, or Management. A post-graduate degree such as an MBA or PGDM is preferred. Additionally, you should have at least 8 years of experience in business banking. Your contribution as a Portfolio & Service Manager will play a significant role in ensuring the financial institution's portfolio health and achieving organizational objectives.,

As an Account Manager at Even, your primary responsibility will be to manage end-to-end relationships with corporate clients, ensuring their satisfaction, engagement, and long-term retention. You will play a crucial role in building strong, lasting partnerships, contributing to revenue growth through retention and upselling, and maintaining high client satisfaction levels. Your key responsibilities will include acting as the main point of contact for all assigned accounts, collaborating with the sales team during pre-sales and onboarding processes, fostering relationships with key stakeholders, developing and executing engagement strategies, and working closely with internal teams to deliver a consistent client experience. Additionally, you will be required to conduct regular monthly and quarterly business reviews to assess performance, identify areas for improvement, and own the entire renewal process from RFQ to benefit design and final presentation. To excel in this role, you should have at least 2-3 years of experience in Sales, Account Management, Customer Success, or Business Development. Strong communication skills in English are essential, and fluency in Kannada and/or Hindi would be advantageous. A proven track record of managing client relationships, delivering on retention goals, and handling complex client requirements is also required. You should possess a proactive, client-first mindset with a passion for improving customer experience. Skills in engagement strategy, building strong relationships, cross-functional collaboration, customer experience, stakeholder management, and client relationship management will be crucial for success in this role.,

As a Customer Success Manager at AI Trillion, a leading Marketing automation- SAAS Company dedicated to revolutionizing the e-commerce industry, you will play a crucial role in ensuring the success and satisfaction of our SaaS customers. Your responsibilities will include guiding new customers through the onboarding process, driving product adoption, fostering strong relationships with key stakeholders, monitoring customer health, collecting feedback for continuous improvement, managing renewals, and advocating for customer satisfaction. In the customer onboarding phase, you will collaborate with the sales and implementation teams to understand customer goals and expectations, ensuring a smooth and positive experience for new customers. You will proactively engage with customers to drive product adoption and usage, providing training sessions and resources to maximize the value of our SaaS solution. Building strong relationships with key stakeholders within customer organizations will be essential, as you act as the main point of contact for customers, addressing inquiries, concerns, and providing ongoing support. Monitoring customer health and identifying potential issues will allow you to work closely with customers to address challenges and ensure their success. Gathering feedback from customers and communicating insights to the product development team will be crucial for continuous improvement. Conducting regular check-ins to understand evolving customer needs and priorities will help in providing exceptional service. Collaborating with the sales team for successful renewals, identifying upsell or cross-sell opportunities, and developing strategies to increase customer lifetime value are also part of your responsibilities. To qualify for this role, you should have a Bachelor's degree in business, marketing, or a related field, along with proven experience in a customer-facing role, preferably in a SaaS environment. Strong communication, presentation, and interpersonal skills are essential, as well as the ability to understand and articulate technical concepts. Proactive problem-solving, critical-thinking skills, and experience with customer success tools and platforms are considered advantageous. Join our team at AI Trillion and be part of our exponential growth in the e-commerce landscape.,

As a Customer Success Manager at our organization located in Calicut, you will be an integral part of our team, focusing on delivering exceptional value to our clients. Your primary responsibilities will include guiding clients through onboarding, nurturing long-term relationships, and ensuring their success with our platform. You will serve as the bridge between our clients and internal teams, acting as the voice of the customer and a trusted advisor. Your key responsibilities will include leading client onboarding and training sessions to help them maximize the benefits of our platform. You will establish and maintain strong relationships with clients through regular communication, feedback sessions, and strategic discussions. Identifying upsell and cross-sell opportunities aligned with client objectives will be crucial, requiring collaboration with sales and product teams. Additionally, you will be the primary point of contact for resolving client concerns promptly and efficiently in collaboration with our support team. Monitoring client usage and health metrics to proactively address any risks and enhance user engagement will be essential. Your role will also involve advocating for clients by providing insights and strategic recommendations to help them achieve their goals, ultimately driving high retention rates and ensuring client satisfaction. To be successful in this role, you should hold a Bachelor's degree in any discipline and have at least 2 years of experience in customer success, account management, or a client-facing role. Excellent communication skills in English, with proficiency in Hindi being a plus, are required. Strong interpersonal skills, the ability to manage multiple accounts effectively, and experience working with CRM systems will be advantageous. You should also possess strong analytical skills, be comfortable working with performance metrics and data insights, and have a proactive, customer-first mindset. If you are a proactive, people-centric individual with a passion for driving customer success and building strong relationships, we encourage you to apply for this exciting opportunity. Join us in helping our clients achieve their objectives and grow their businesses while contributing to our team's success.,

As a Key Account Executive - Renewals at Restroworks, you will be responsible for managing the renewal process for a portfolio of B2B SaaS customers. Your role will be crucial in ensuring customer satisfaction and retention by collaborating with sales, customer success, and finance teams. Your responsibilities will include owning the end-to-end renewal process, engaging proactively with customers to understand their needs, and maintaining accurate records in CRM systems. You will also focus on building strong relationships with key stakeholders, acting as a trusted advisor, and providing insights into industry trends. In case of any customer concerns or issues, you will address and resolve them by partnering with relevant teams. The ideal candidate for this role should have experience in managing renewals, strong negotiation skills, and the ability to work independently while meeting deadlines. Joining our team will give you the opportunity to work with a leading Restaurant SaaS product, collaborate with numerous brands globally, and be part of a small and friendly marketing team. If you are looking to be part of an open and transparent work culture, this role is perfect for you.,