Key Account Manager Renewals

Role Overview: As a Key Account Executive - Renewals at Restroworks, you will be responsible for managing the renewal process for a portfolio of B2B SaaS customers. Your role will be crucial in ensuring customer satisfaction and retention by collaborating with sales, customer success, and finance teams. You will own the end-to-end renewal process, engage proactively with customers to understand their needs, and maintain accurate records in CRM systems. Additionally, you will focus on building strong relationships with key stakeholders, acting as a trusted advisor, and providing insights into industry trends. Key Responsibilities: - Own the end-to-end renewal process for a portfolio of B2B SaaS customers - Engage proactively with customers to understand their needs - Maintain accurate records in CRM systems - Build strong relationships with key stakeholders - Act as a trusted advisor and provide insights into industry trends - Address and resolve any customer concerns or issues by partnering with relevant teams Qualifications Required: - Experience in managing renewals - Strong negotiation skills - Ability to work independently while meeting deadlines Additional Company Details: Joining our team will give you the opportunity to work with a leading Restaurant SaaS product, collaborate with numerous brands globally, and be part of a small and friendly marketing team. If you are looking to be part of an open and transparent work culture, this role is perfect for you.,