Key Account Manager Renewals

Key Account Executive - Renewals

As a Key Account Executive - Renewals, you will play a critical role in ensuring the ongoing success of our B2B SaaS customers by driving the renewal process. You will collaborate closely with our sales, customer success, and finance teams to facilitate seamless renewals and help maximize customer satisfaction and retention.

Responsibilities

Renewal Management:

• Own the end-to-end renewal process for an assigned portfolio of B2B SaaS customers
• Proactively engage with customers to understand their needs, address any concerns, and present renewal options
• Maintain accurate and up-to-date records of renewal activities, communications, and contract details in CRM and other relevant systems

Customer Relationship Building:

• Develop strong relationships with key stakeholders within customer organizations to understand their business objectives and align our solutions to their needs
• Act as a trusted advisor, providing insights into industry trends and best practices that can benefit the customer's business

Escalation Management:

• Address and resolve any customer concerns or issues that arise during the renewal process, partnering with appropriate teams to find solutions

Requirements

• Experience successfully managing renewals, exceeding targets, and maintaining strong customer relationships
• Excellent negotiation, communication, and presentation skills
• Strong analytical and problem-solving abilities
• Ability to work independently, manage multiple priorities, and meet deadlines
• Knowledge of SaaS business models, subscription pricing, and industry trends is a plus

Benefits

• Get your hands on one of the best Restaurant SaaS products
• Work with 18,000+ happy brands in 50 countries
• Be a part of a small & friendly team of marketers
• Open and transparent work culture