33 Renewal Management Jobs - Page 2

Day-to-day responsibilities for the Renewal Growth Specialist (RG Specialist) may include, but are not limited to: Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn risk Creates proposals and contracts for all existing customer renewals and expansions within assigned territory. This includes renewal documentation, quotes, and amendments including upgrades, downgrades, pricing, transfers, and migrations, ensuring timely and accurate processing of renewals Identifies and pursues expansion opportunities by aligning product solutions and add-ons with customers evolving needs and goals. Migrates existing customers from legacy plans onto new packaging and pricing Proactively provides product renewal date and pricing details to the customer, including notifications, reminders, and any necessary documentation; addresses customer billing questions or inquiries Forecasts and manages pipeline on a monthly and quarterly basis, maintaining accurate customer and contract details, updates, and forecast status in the relevant systems (Salesforce, Gainsight, etc.) daily to enable proper planning and seamless collaboration Monitors account health indicators and flags any at-risk renewals to the Customer Success Managers for further action Tracks and analyzes financial, renewal, and forecasts metrics, tracking progress against targets and timelines, proactively addresses risks to retention or satisfaction, and provides updates to management Analyzes customer feedback to capture product expectations, experience, satisfaction, and abandonment propensity in the CRM system

Day-to-day responsibilities for the Renewal Growth Specialist (RG Specialist) may include, but are not limited to: Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn risk Creates proposals and contracts for all existing customer renewals and expansions within assigned territory. This includes renewal documentation, quotes, and amendments including upgrades, downgrades, pricing, transfers, and migrations, ensuring timely and accurate processing of renewals Identifies and pursues expansion opportunities by aligning product solutions and add-ons with customers evolving needs and goals. Migrates existing customers from legacy plans onto new packaging and pricing Proactively provides product renewal date and pricing details to the customer, including notifications, reminders, and any necessary documentation; addresses customer billing questions or inquiries Forecasts and manages pipeline on a monthly and quarterly basis, maintaining accurate customer and contract details, updates, and forecast status in the relevant systems (Salesforce, Gainsight, etc.) daily to enable proper planning and seamless collaboration Monitors account health indicators and flags any at-risk renewals to the Customer Success Managers for further action Tracks and analyzes financial, renewal, and forecasts metrics, tracking progress against targets and timelines, proactively addresses risks to retention or satisfaction, and provides updates to management Analyzes customer feedback to capture product expectations, experience, satisfaction, and abandonment propensity in the CRM system

Day-to-day responsibilities for the Renewal Growth Specialist (RG Specialist) may include, but are not limited to: Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn risk Creates proposals and contracts for all existing customer renewals and expansions within assigned territory. This includes renewal documentation, quotes, and amendments including upgrades, downgrades, pricing, transfers, and migrations, ensuring timely and accurate processing of renewals Identifies and pursues expansion opportunities by aligning product solutions and add-ons with customers evolving needs and goals. Migrates existing customers from legacy plans onto new packaging and pricing Proactively provides product renewal date and pricing details to the customer, including notifications, reminders, and any necessary documentation; addresses customer billing questions or inquiries Forecasts and manages pipeline on a monthly and quarterly basis, maintaining accurate customer and contract details, updates, and forecast status in the relevant systems (Salesforce, Gainsight, etc.) daily to enable proper planning and seamless collaboration Monitors account health indicators and flags any at-risk renewals to the Customer Success Managers for further action Tracks and analyzes financial, renewal, and forecasts metrics, tracking progress against targets and timelines, proactively addresses risks to retention or satisfaction, and provides updates to management Analyzes customer feedback to capture product expectations, experience, satisfaction, and abandonment propensity in the CRM system

As Sr Customer Renewal Specialist, you will support our North America business segment. Primary responsibilities will include Acting on behalf of Anthology as the primary sales interface for renewals with our partners and clients Working with the internal account management and sales teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts Managing portfolio for the respective business unit , with the aim of achieving 100% on-time renewals and increasing retention rates Collaborating with Account Executives and Client Success Managers to identify client account health risks and proactively incorporating mitigation strategies as part of renewal activities Contributing to and assisting in executing the larger Anthology renewal strategy in alignment with Anthology s corporate strategies Coordinating and providing regular updates on status and forecasts to business segment leader and other business leaders This role requires approximately 25% travel The Candidate Required skills/qualifications 2-5 years of experience in consultative selling, renewal management, and relationship management in an enterprise/solution and/or technical sales environment 2-5 years of experience working with, building relationships with, and executing transactions through partners Highly developed client service and client satisfaction focus Experience operating within a fast-paced, multi-disciplined virtual team Excellent oral and written communication skills and presentation skills Fluency in written and spoken English Preferred skills/qualifications Bachelor's degree Strong knowledge of the higher education and e-Learning sectors

As a Customer Success Associate at Sekel Technologies Private Limited, you will play a crucial role in ensuring our customers' success and satisfaction with our SAAS-based products. You will be the primary point of contact for customers, providing them with guidance, support, and solutions to maximize the value they receive from our products. You will collaborate closely with our sales, product development, and support teams to drive customer retention and growth. Responsibilities: Customer Onboarding : Assist new customers with the onboarding process, helping them get started with our products, and ensuring a smooth transition. Product Training : Conduct product training sessions to educate customers on how to use our SAAS solutions effectively and efficiently. Account Management : Build and maintain strong, long-lasting customer relationships by understanding their needs, challenges, and goals. Serve as a trusted advisor to customers. Issue Resolution : Address customer inquiries, troubleshoot technical issues, and coordinate with the technical support team to ensure timely resolution. Feedback Gathering : Actively collect customer feedback and insights to provide valuable input to the product development team for continuous improvement. Renewal Management : Monitor customer accounts and proactively engage with customers to ensure renewals and upsell opportunities are identified and pursued. Customer Success Plans : Develop and implement customer success plans tailored to each customer's unique objectives, ensuring they achieve their desired outcomes. Documentation : Maintain comprehensive records of customer interactions, feedback, and issues in the CRM system. Communication : Keep customers informed about product updates, new features, and best practices through regular communication. Reporting : Generate and analyze customer success metrics and reports to track progress and identify areas for improvement. Qualifications : - 1-3 years of experience in SAAS/Product company - Bachelor's degree in a related field or equivalent work experience. - Proven experience in customer success, account management, or a similar customer-facing role. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical abilities. - Familiarity with SAAS products and technology. - Ability to work independently and as part of a collaborative team. - Exceptional organizational and time management skills. - Customer-focused mindset with a passion for helping others succeed.

Job description for an FNB (Fellow of the National Board). Would involve tasks related to managing and supporting the accreditation and renewal process for medical fellowship programs, including ensuring compliance with NBEMS regulations and processing applications accurately and efficiently. Application and Renewal Management: Application Processing: Reviewing and processing applications for fresh and renewal of accreditation for FNB programs, ensuring all required documents and information are submitted and complete. Compliance: Ensuring that all applications comply with NBEMS guidelines, regulations, and requirements. Accreditation Standards: Understanding and applying the accreditation standards for FNB programs, ensuring that institutions meet the necessary criteria. Online Portal: Managing and maintaining the online application portal for FNB accreditation, including user registration, application submission, and status updates. Data Entry: Accurately entering and updating information on the application portal, ensuring data integrity and accuracy. Documentation: Maintaining accurate records of all application and renewal processes, including correspondence, supporting documents, and audit trails. Renewal Process: Managing the renewal process for existing accredited institutions, including providing necessary information, reminders, and updates. Supporting Roles: Communication: Responding to inquiries from applicants and institutions regarding the application and renewal process, providing clear and concise information. Training: Providing training and guidance to institutions on how to apply for accreditation and renewal, ensuring they understand the process and requirements. Advisory: Providing advice and guidance to institutions on how to meet accreditation standards and requirements. Data Analysis: Analyzing data related to applications and renewals to identify trends and patterns, providing insights for improvement. Reporting: Preparing reports on application and renewal processes, providing insights on performance and areas for improvement. Additional Notes: Familiarity with the NBEMS (National Board of Examinations in Medical Sciences) guidelines and regulations is essential.

Job Role and Deliverables: Acquire and maintain merchant overdraft clients from open market/connector for the bank as per assigned targets. Ensure that the client is equipped with the needed information and tools to enable them route their business transactions via the bank. Ensure that proper knowledge on the legal and technical aspects of the property is understood by the candidate to ensure proper and correct documentation. Ensure maintenance and continuance of relationship with acquired standalone Merchant Overdraft clients. Achieve individual targets and grow account profitability, while maintaining a high service standard and compliance Use credit knowledge for deal structuring Closely work with credit, legal, technical, operations and collections team for smother customer on boarding and risk management. Renewal management of compliant accounts and closure management of non-compliant accounts. Cross sell of other products. Skills Highest Education No data available Working Language No data available

Job Role and Deliverables: Acquire and maintain merchant overdraft clients from open market/connector for the bank as per assigned targets. Ensure that the client is equipped with the needed information and tools to enable them route their business transactions via the bank. Ensure that proper knowledge on the legal and technical aspects of the property is understood by the candidate to ensure proper and correct documentation. Ensure maintenance and continuance of relationship with acquired standalone Merchant Overdraft clients. Achieve individual targets and grow account profitability, while maintaining a high service standard and compliance Use credit knowledge for deal structuring Closely work with credit, legal, technical, operations and collections team for smother customer on boarding and risk management. Renewal management of compliant accounts and closure management of non-compliant accounts. Cross sell of other products. Skills Highest Education No data available Working Language No data available