We re looking for an experienced Amazon Connect Expert to join our team and help design, configuration, and integration of advanced contact center solutions using Amazon Connect. The ideal candidate has deep technical knowledge of Amazon Connect and its ecosystem, and is skilled in creating comprehensive documentation, including user-friendly step-by-step guides for end users and technical teams. You ll play a key role in helping us build modern, scalable, and efficient customer service experiences that integrate seamlessly with internal systems and third-party platforms. Primary responsibilities will include: Amazon Connect Architecture & Configuration Designing, configuring, and maintaining Amazon Connect environments, including contact flows, routing profiles, hours of operation, and agent experience Building and optimizing Lex bots, Lambda functions, and Amazon Connect Tasks Integration & Automation Integrating Amazon Connect with CRMs (e.g., Salesforce, HubSpot), ticketing platforms (e.g., ServiceNow, Zendesk), and internal tools via APIs, AWS Lambda, EventBridge, S3, DynamoDB, etc Developing automation scripts and workflows to streamline operations and reduce manual work Documentation & Guides Creating step-by-step guides, user manuals, knowledge base articles, and training materials for various stakeholders (agents, supervisors, developers) Maintaining documentation for architecture diagrams, integration patterns, and deployment processes Project Leadership & Support Leading or collaborating on the implementation of new contact center features and migrations Troubleshooting issues, monitoring performance, and ensuring high availability and compliance with SLAs Collaboration & Enablement Working closely with business stakeholders, engineers, and IT teams to translate contact center needs into scalable Amazon Connect solutions Training and mentoring internal teams on best practices, configuration, and ongoing support The Candidate: Required skills/qualifications: Experience with Amazon Connect, including complex setups and integrations (at least 3 year preferred) Deep understanding of AWS services commonly used with Connect (Lambda, S3, Lex, DynamoDB, CloudWatch, etc.) Hands-on experience integrating Amazon Connect with CRMs and third-party platforms Strong documentation skills ability to write clear, concise, and visually helpful step-by-step instructions Familiarity with contact center metrics, KPIs, and customer experience best practices Experience with scripting or coding in Python, JavaScript, or Node.js is a plus AWS certification (especially in Connect or Solutions Architect) is a plus Fluency in written and spoken English at CEF C1 level or above Preferred skills/qualifications: Experience with Amazon Connect Cases, Wisdom, Tasks, and Contact Lens Understanding of TCPA compliance and secure call handling UI/UX understanding for agent and customer interfaces Experience working in regulated industries (e.g., healthcare, finance, Education)

As Scrum Master, you will serve as the servant leader for your team(s) by ensuring clear communication and helping the team reach its goal. You will coach the team on the appropriate Agile methodology (Scrum/Kanban/ SAFe /etc.) focused on predictable, quality delivery and driving continuous improvement of the team. You ll facilitate team productivity by removing impediments that may obstruct the pursuit of the team s goals and by preserving flexibility and ability to rapidly respond to changes on the team. Primary responsibilities will include: Serving as Scrum Master for two or more Scrum teams of moderate complexity Assessing Agile maturity within immediate Scrum teams Facilitating Scrum ceremonies and providing coaching to further improve Agile maturity of teams via daily Scrum, retrospectives, sprint planning, and demonstrations Ensuring team maintains focus on quality and continuous delivery of business value Helping team proactively identify impediments and recommending solutions to remove impediments Representing team in regular Scrum of Scrums (S2) meetings and clearly communicating team accomplishments, impediments, and dependencies Acting as an influencer by implementing Agile processes, practices, principles, and values; helping team and organization to improve collaboration and self-organization Demonstrating the ability to balance data with other factors when making decisions Utilizing team feedback, analyzing data, and reporting on team factors such as quality, delivery rate, throughput, productivity, and velocity Demonstrating ability to identify process inefficiencies and facilitate discussions for a solution The Candidate: Required skills/qualifications: Bachelor s degree or related work experience 3-5 years of Agile or other related experience Familiarity with Agile and enthusiasm about Agile practices Familiarity with scaling Agile, particularly with using the Scaled Agile Framework (SAFe) Strong communication skills Ability to pay accurate and precise attention to detail Ability to build strong interpersonal relationships with the Scrum team and stakeholders Comfortable working with multiple teams, both in-house and remote Fluency in written and spoken English Preferred skills/qualifications: Scrum Alliance CSM or PMI s Agile Certified Professional

At Anthology, software engineers will learn to apply their software development expertise as members of a cross-functional team. Our teams usually consist of Product Managers, UX Designers, and Developers of varying interests to create a Full Stack team. Primary responsibilities will include: Being an architect and driving the implementation of scalable, maintainable test automation frameworks and strategies across the tech stack, leveraging tools such as Selenium with Java, Playwright, Postman Collections, and JMeter for comprehensive UI and API automation. Leading cross-functional collaborations with engineering, product, and business stakeholders to translate complex business workflows and technical requirements into a cohesive test strategy that maximizes coverage and minimizes risk. Providing technical leadership in cloud-based test automation, with deep expertise in AWS services, CI/CD pipeline integration, and infrastructure-as-code practices to support scalable validation at every stage of deployment. Owning and evolving the organization s end-to-end testing strategy, defining best practices in test planning, risk assessment, and test governance using Azure DevOps (ADO), while ensuring alignment with business goals and system design. Driving impact analysis for code changes across distributed systems and proactively enhance testing strategies to maintain system integrity and reduce regression risks. Designing and reviewing highly reusable, modular, and maintainable automated test cases that validate functionality, performance, data integrity, security, and usability across the full product surface area. Overseeing test data strategies, coordinate test artifact management, and ensure adaptability to dynamic project requirements. Owning the regression testing portfolio, continuously optimizing for coverage, stability, and execution efficiency through automation best practices and emerging tools. Serving as a technical mentor and QA thought leader within Agile SCRUM teams, championing test excellence and supporting continuous delivery of high-quality software. Leading root cause investigations for complex production issues, enforcing accountability in test coverage gaps and ensuring comprehensive traceability through the test lifecycle. Defining and enforcing quality engineering standards and processes, fostering a culture of continuous improvement, innovation, and operational excellence. Triage, managing, and communicating defects within ADO, driving swift issue resolution through close collaboration with development teams. Spearheading QA process improvements across teams, identifying systemic inefficiencies and leading initiatives to elevate testing maturity and engineering productivity. The Candidate: Required skills/qualifications: Bachelor s degree in Computer Science, Computer Engineering, or a related technical field or equivalent industry experience. 9+ years of progressive experience in software quality engineering, including proven leadership in automation strategy, test architecture, and cross-team initiatives. Expertise in designing and implementing robust automation solutions using: Playwright (JavaScript or TypeScript) Selenium with Java (BDD) Postman for comprehensive API validation JMeter for load and performance testing Deep understanding of SDLC/STLC, test pyramids, and QA best practices across diverse application architectures. Demonstrated ability to lead large-scale test initiatives and contribute to test infrastructure improvements with an engineering mindset. Strong analytical and debugging skills, with the ability to quickly assess issues across systems and guide teams toward resolution. Experience with Microsoft Visual Studio Test Professional and Azure DevOps for test case management, test plans, and reporting. Excellent communication skills with the ability to advocate for quality across both technical and non-technical stakeholders. High initiative, ownership mentality, and a commitment to driving results through collaboration and mentorship. Preferred skills/qualifications: In-depth knowledge of AWS Connect and broader AWS services. Experience defining performance benchmarks and executing advanced performance tests (load, stress, and endurance). Familiarity with CRM systems and Student Information Systems (SIS). Advanced understanding of Agile and DevOps principles, with a record of hands-on leadership in SCRUM environments.

Primary responsibilities will include: Developing and maintaining software on the Azure platform Ensuring the software delivered matches business needs Developing software in a group or independently Directly communicating with all levels of technical and business resources Participating in all phases of product development from concept through estimation, development, code review, unit testing, testing and demonstration Creating and/or determining feasibility of robust software solutions by analyzing problem definition and requirements Actively participating in SCRUM ceremonies, providing constructive suggestions and input that help refine acceptance criteria Working with team members to ensure delivery of high-quality software Guiding and mentoring Software and Associate Software Developers Documenting and sharing knowledge in an organized manner Coordinating and working with developers and business stakeholders to understand business requirements, design specifications and develop code Investigating and resolving integration-related issues such as performance issues, data discrepancies, and security concerns Working closely with cross-functional teams to understand integration requirements and provide technical onboarding support for other product development teams The Candidate: Required skills/qualifications: 6-8 years of relevant experience in software development In-depth knowledge of the Microsoft Azure cloud platform Extensive hands-on experience with development in ASP.Net, and C# Thorough experience in code reviews, debugging, and troubleshooting Well-versed with API creation, Asynchronous Messaging, and other integration concepts Solid understanding of all phases of SDLC Good analytical skills as well as a solid object-oriented programming, good knowledge of project life cycles and large project experience Good understanding of CI/CD using cloud platforms such as Azure DevOps or similar Well-versed with Agile way of working and onsite-offshore coordination Excellent written and oral communication skills Results-oriented team player and excellent interpersonal skills Takes accountability and self-motivated Flexible and willing to accept change in priorities as necessary Ability to function in a collaborative and dynamic development environment Experience with various Azure services including but not limited to: Azure Service Bus for messaging Azure Functions for serverless compute Azure SQL Database for relational data storage Azure Cosmos DB for NoSQL data storage Experience in implementing one or more of the following as high performance/concurrency solutions using C# web services: EAI (Enterprise Application Integration) EII (Enterprise Information Integration) B2B (Business to Business) B2C (Business to Consumer) Fluency in written and spoken English Preferred skills/qualifications: Knowledge of unit testing, integration testing, and end-to-end testing Knowledge of Azure security best practices and concepts Understanding of Application Integration use cases, methods, and security

As the Director of Application Security, you will report directly to the Chief Information Security Officer (CISO) and will be responsible for leading, coaching, and mentoring a dynamic team of security professionals. You will oversee the processes and technologies that empower our global development teams to meet Anthology's stringent security standards, ensuring alignment with our clients' objectives. Your leadership will be pivotal in driving a culture of collaboration and security across the organization. You will build and nurture relationships with key leaders and stakeholders within our product and technology teams, advising them on security control requirements, posture, and best practices. You will take ownership of driving a shift-left mindset, ensuring that security is embedded early in the development lifecycle. The ideal candidate will be a proven leader with a track record in program management, a strong understanding of application security, and a deep expertise in integrating security practices and tools into product development processes. Your ability to inspire, guide, and elevate your team, while ensuring seamless collaboration with cross-functional teams, will be critical to the success of our security strategy. The Candidate: Required skills/qualifications: Strong leadership skills, including experience with project/program management, performance management, initiating and driving high-value process change and continuous improvement, and developing/mentoring teams Minimum of 7 years of prior relevant experience, with at least 2 years experience as a manager or director Experience operating security testing automation and continuous improvement processes with automated testing tools as integrated components of the SDLC to improve software quality across multiple information systems Working knowledge of common application security vulnerabilities, including those cataloged in the OWASP Top 10, SANS CWE Top 25, and implementing processes to prevent, detect, mitigate and remediate vulnerabilities as an ongoingprogram Ability to communicate security posture, risk, and mitigation strategies to technical and non-technical audiences, and act as an evangelist of security objectives to influence decision making at senior management levels in support of business risk management processes and compliance objectives Experience in software engineering and/or product architecture roles, with a working knowledge of application securityarchitectures Experience managing improvement projects and communicating project risk seffectively Demonstrated ability to communicate and collaborate effectively with stakeholders at multiple levels across the organization Fluency in written and spoken English Minimum of bachelors degree in Computer Science or a related field Preferred skills/qualifications: Experience integrating and scaling security testing automation and continuous improvement cycles into the software development process, creating a collaborative and efficient culture across development, security and operations teams Experience managing a security program in a global organization Experience managing technology vendor relationships as an extension of the team and execution of planned projects on schedule and onbudget Familiarity with compliance standards and control catalogs such as ISO 27000 series, NIST 800-53, PCI DSS

This role focuses on Anthology Student Success product, Student Success helps the world s most progressive institutions of all sizes optimize program, marketing, and enrollment investment, as well as eliminate barriers to student success through technology-enabled support solutions. We leverage expertise, technology, and data to create an efficient, financially sustainable way to nurture students through their educational journey. Through our Student Services and Technology Support solutions, we are aiming to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners. As a member of our Product Development team, you ll work in an agile environment delivering industry-leading SaaS products and web service platforms. As Manager, Software Engineering, you will work closely with the QA, User Experience, Architecture, and Product Management teams to solve a wide variety of technical challenges and to deliver Anthology's new feature and original system releases, all the while advocating for, evangelizing, and implementing engineering best practices across the team and organization. You will work and coordinate with other team leaders on cross-team projects to ensure dependencies are identified, understood, and managed. Primary responsibilities will include: Leading a team of software engineers working on cloud-native, scalable solutions within the AWS ecosystem. Partnering with cross-functional leads to plan and deliver high-quality features and releases. Championing agile engineering principles and supporting the adoption of development best practices. Guiding technical decisions and mentoring team members to grow skills and deliver on expectations. Collaborating with Product Management to align engineering outcomes with business priorities. Ensuring observability and maintainability of platform components in production environments. Contributing to cross-team initiatives with a focus on scalability, architecture, and user impact. The Candidate: Required skills/qualifications: 4-6 years of experience in cloud-based software development. 4+ years of experience managing engineering teams delivering solutions on AWS. Proven ability to build, lead, and grow high-performing SaaS teams. Experience in platform development and operational observability. Strong problem-solving and analytical skills. Effective communication skills across technical and non-technical audiences. Deep understanding of Agile methodologies and engineering best practices. Experience delivering and maintaining large-scale, consumer-facing applications. Fluent in English, both written and verbal. Preferred skills/qualifications: Experience in the education technology sector, particularly with cloud applications. Experience in AWS connect or any CRM will be a plus Understanding of cloud platform services including EC2, Lambda, RDS, API Gateway, S3, IAM etc. Familiarity with full-cycle software development and DevOps practices (build, test, deploy, operate). Demonstrated success in attracting, developing, and retaining top engineering talent.

We are building up a new group within Anthology focused on the data platform. This team s mission is to bring data together from across Anthology s extensive product lines into our cloud-based data lake. We are the analytics and data experts at Anthology. Our team enables other development teams to utilize the data lake strategically and effectively for a variety of Anthology products. We deliver products and services for analytics, data science, business intelligence, and reporting. The successful candidate will have a strong foundation in software development, scaled infrastructure, containerization, pipeline development, and configuration management as well as strong problem-solving skills, analytical thinking skills, and strong written and oral communication skills . Primary responsibilities will include: Learning quickly and developing creative solutionsthatencompassperformance, reliability, maintainability,and security Applying hands-on implementation solutions using the AWS tool suite and other components to support Anthology products that utilize an expansive data lake Working with the development manager, product manager, and engineering team on projects related to system research, product design, product development, and defect resolution Being willing to respond to the unique challenges of delivering and maintaining cloud-based software. This includes minimizing downtime, troubleshooting live production environments, and responding to client-reported issues Working with other engineering personnel to ensure consistency among products Through continued iteration on existing development processes, ensuring that we re leading by example, fixing things that aren t working, and always improving our expectations of ourselves and others Thriving in the face of difficult problems Working independently with general supervision The Candidate: Required skills/qualifications: 2-4 yearsofexperience designing and developing enterprise solutions including serverless/functionless API services Knowledge of the OOP Experience with Python, Typescript/JavaScript Experience with SQL using Snowflake, Oracle, MSSQL, PostgreSQL, or other RDBMS Data structure algorithm analysis and design skills Knowledge of distributed systems and tradeoffs in consistency, availability, and network failure tolerance Knowledge of professional engineering best practices for the full SDLC, including coding standards, code reviews, source control management, build processes, testing, and operations Knowledge of a broader set of tools in the AWS tool suite (CDK, CloudFront, CloudWatch, CodeCommit, CodeBuild, CodePipeline, Lambda, API Gateway, SNS, SQS, S3, KMS, Batch, DynamoDB, DMS), Docker Fluency in written and spoken English Preferred skills/qualifications: Experience designing, developing, and operating scalable near real-time data pipelines and stream processing Experience with designing and implementing ETL processes Experience with fact/dimensional modeling (Kimball, Inmon) Previous experience in the education industry and e-learning technologies

Anthology s Student Development team focuses on using both industry standards and cutting-edge technologies to develop innovative solutions that are essential to our user s success. This position guides the architectural direction of our products; is involved in identifying and tracking current risks and future trends; gets hands-on with solution design, vetting 3rd parties, and complex coding and triaging; and is a self-driven technology leader capable of collaboration and clear communication. You will become an active member of an agile team of developers participating in daily stand-ups, design sessions, code reviews, and sprint demos. You will embrace test driven development as an integral part of what you deliver as a software developer. You will also be willing to respond to the unique challenges of delivering and maintaining cloud-based software. Primary responsibilities will include Informing Product team of architectural and technical debt risks and opportunities enabling informed decisions Creating and/or maintaining architecture documentation directly or via delegation in various forms for purposes including Onboarding new hires Illustrating future changes and reviewing impact to the system Request for Proposals (RFPs) Input for Marketing material Mentoring developers through training, code reviews and other forums to continuously improve the team s skills and mindset Contributing to resolving difficult areas or extreme challenges to illustrate what concepts are possible and those that might be too far out of reach The Candidate Required skills/qualifications Bachelor s degree in Computer Science , Computer Engineering or similar technical discipline or equivalent demonstrable experience 8-12 years of relevant experience in software development Experience working in a geographically distributed SCRUM development environment Front-end development experience with expertise in React.JS, Redux, Saga, JavaScript, Typescript, ES6, Bootstrap, HTML5/CSS/SCSS Solid understanding of front-end development principles including responsive design, UI/UX best practices, and front-end framework libraries Extensive hands-on experience with back-end development using ASP.Net Core, C#, Web API, Entity Framework Core, Relational databases Experience unit testing both front-end and back-end Experience with REST API design Experience with .NET Framework and .NET Core Experience in microservices Experience with the Azure platform Experience in design patterns Experience in T-SQL Experience in Asynchronous programming Excellent understanding of OOPS concepts, SOLID design principle, design patterns, and coding standards Debugging and troubleshooting skills Clear and open communication skills, ability to communicate effectively with both technical and non-technical audiences Ability to see the big picture Strong attention to detail and analysis skills Fluency in English Preferred skills/qualifications Master s degree in Computer Science Experience in any of the messaging queue Experience in Docker and AKS Experience in micro front-end

As Technical Lead, you will work directly with our clients to identify, define, and implement complex system deployments and integrations within the Anthology suite of products, including student information systems data integrations, product extension implementations, installations, upgrades, and high-availability architecture design and implementation. Primary responsibilities will include Technical leadership and contribution to the integration area of practice Documenting existing business processes and data flows Translating business requirements for complex integration and implementation Anthology technologies into implementation alternatives and providing approach recommendations Translating recommended approach into technical requirements, specifications, and design for implementing Anthology applications and integrating with other systems Designing, setting up, and configuring systems integration solutions including third-party authentication, inbound and outbound integrations, based on business requirements and technical specifications Researching and troubleshooting issues, providing technical support to client team as needed Conducting structured technical mentoring, training, and workshops; providing targeted knowledge transfer as needed Technical leadership and contribution to the integrations area of practice, assisting in technical implementation planning in close collaboration with other project team members Integrating Anthology applications with other COTS software Researching and troubleshooting issues, providing technical support to client team as needed Coaching and mentoring junior consultants Leadership in the development and maintenance of body of knowledge in integrations area of practice Act ing as a liaison between consulting developers and PSSC consultants Provid ing technical guidance for team members as needed Review ing cases for technical progress Attend ing all strategic client calls like Rasmussen, Yorkville etc. and own the technical discussions along with the technical consultants Case reviews for quality, customer response, Case Quality is defined as well explained solutions/updates, code checkin s , testing and documentation updates. Overall process improvements and documentation The Candidate Required skills/qualifications Bachelor's degree or equivalent experience 8-12 years of related experience in Information Technology or related field Minimum of 4 years of experience in a client-facing capacity in the Systems Integrations domain, ERP, and consulting experience Minimum of 4 years of experience integrating, configuring, and troubleshooting SaaS systems Working knowledge of Cloud based resources, REST APIs and data model in Azure SQL Previous experience in the education or knowledge management industry and e-learning technologies, including at least one year specifically with Anthology technologies Demonstrated leadership within the applicable technical area of expertise Excellent communication (oral and written), analytical, and consulting skills Exceptional attention to detail, excellent work ethic and drive, great interpersonal skills, team oriented, and demonstrated problem solving skills Demonstrated ability to work with geographically distributed virtual teams and to build relationships with internal and external organizations Demonstrated time management and prioritization skills, and ability to manage expectations effectively when handling multiple assignments simultaneously with competing deadlines Proven ability to learn new technologies as needed Demonstrated problem-solving and mentoring skills Flexible work schedule to meet client needs Fluency in written and spoken English Preferred skills/qualifications Written and spoken fluency in a language in addition to English (Spanish preferred) Consulting experience Azure Certification Working knowledge of Git or similar source code repository

Product Support Specialist Bangalore, India The Opportunity Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. Primary responsibilities will include Understanding of API, SSO & Integrations Providing expertise product support to customer issues. Experience in handling SAAS based product. Investigating, resolving, and providing root cause analysis on reported application issues Using SQL scripts for creating queries and troubleshooting stored procedures (understanding of troubleshooting the stored procedure) Using SQL profiler to identify the root cause Effectively communicating timely updates to customers through appropriate incident tracking tools Quickly establishing rapport, gaining, and maintaining credibility with diverse audiences Coordinating between customers, development team and internal support teams while working on customer issues Efficiently coordinating with the internal and external stakeholders Working with the customers to gather product requirement, analyze and document before it is passed on to the product management team for next steps Escalating issues as and when needed to Level II/Level III analysts or with the development teams for resolutions Following established guidelines and industry best practices to resolve customer issues Mentoring and training junior support analysts in the technical and procedural aspects of our products and operations Good documentation skills to be able to communicate with the customer in a profession a l manner Good verbal and written communication skills The Candidate Required skills/qualifications Should have a minimum 6+ years of experience in application support Willingness to work night shifts Strong written and oral communication skills Good documentation skills and ability to communicate with the customer in a professional manner Fluency in written and spoken English Graduate with BE( CS ) , BCA, MCA

As Sr Customer Renewal Specialist, you will support our North America business segment. Primary responsibilities will include Acting on behalf of Anthology as the primary sales interface for renewals with our partners and clients Working with the internal account management and sales teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts Managing portfolio for the respective business unit , with the aim of achieving 100% on-time renewals and increasing retention rates Collaborating with Account Executives and Client Success Managers to identify client account health risks and proactively incorporating mitigation strategies as part of renewal activities Contributing to and assisting in executing the larger Anthology renewal strategy in alignment with Anthology s corporate strategies Coordinating and providing regular updates on status and forecasts to business segment leader and other business leaders This role requires approximately 25% travel The Candidate Required skills/qualifications 2-5 years of experience in consultative selling, renewal management, and relationship management in an enterprise/solution and/or technical sales environment 2-5 years of experience working with, building relationships with, and executing transactions through partners Highly developed client service and client satisfaction focus Experience operating within a fast-paced, multi-disciplined virtual team Excellent oral and written communication skills and presentation skills Fluency in written and spoken English Preferred skills/qualifications Bachelor's degree Strong knowledge of the higher education and e-Learning sectors

The Software Engineer will be responsible for developing and delivering high-quality solutions to the higher education community. This role requires collaboration, analysis, coding, testing, and maintenance to ensure the best possible outcomes for our products. Primary responsibilities will include: Analyzing business requirements, providing constructive suggestions and input that help refine acceptance criteria Understanding the design for enhancements in the product and developing accordingly; actively participating in design discussions and create HLD and LLD. Participating in all phases of product development through development, unit testing, testing and demonstration Developing testable, reusable, efficient, legible code for enhancements in Product Suite Stabilizing and maintaining the Product Suite, analyzing the root cause of issues, and suggesting areas for improvement Working with team members, clearing blockers and ensure delivery of high-quality software and meet team commitments. Actively participating in SCRUM ceremonies to raise issues/areas of concern and suggest areas of improvement Sharing knowledge through technical presentations The Candidate: Required skills/qualifications: BE/BTech/MCA degree or above in Computer Science/IT or equivalent functional experience 5-6 years of relevant experience Strong technical background on Microsoft technologies (C#, ASP.NET, MVC) with experience in web-based application development Hands-on experience in .NET/.NET Core, MVC, Web API, WC Hands-on experience with CSS, JavaScript-jQuery, TypeScript, with one or more UI frameworks (React, Angular) Hands on experience on SOLID Principles, Design Patterns, OOPS, coding standards Experience in programming and usage of NUnit & Moq Working experience with Azure DevOps (or TFS) and Git source management and CI/CD implementations Knowledge on Microsoft Azure, Dynamics 365 on customization Building Blocks Solutions - Building, Layering and Publishers Schema, Workflow, Business Rules, Plugins Flow/Power Automate with connectors Azure Functions, Logic Apps, Power Apps Integrating with 3rd party ISVs Experience in analysing business requirements and provide viable technical solutions and discuss impacted areas. Experience in developing standards and procedures to determine and suggest solutions and multiple alternatives to resolve issues and areas of concern and improve product quality Experience in creating HLD and LDD and lead team in development. Experience developing testable, reusable, efficient, legible code for enhancements Experience with unit testing and debugging and troubleshooting skills Takes accountability, self-motivated, Results-oriented, reliable, and enthusiastic Strong analytical and problem-solving skills Familiarity with SCRUM or other Agile methodologies Ability to participate in SCRUM ceremonies, providing constructive suggestions and input Ability to actively contribute to team commitments Strong communication skills and ability to work well in a team environment, Comfortable with direct communication with all levels of technical and business resources. Fluency in written and spoken English

We re looking for a Software Engineer to join our growing team that empowers schools and students to have a more engaged and fulfilling experience within higher education institutions. You will be working with a team that participates in the full life cycle of product development from discovery to delivery. As Software Engineer, you will provide guidance and mentorship to developers earlier in their careers. Primary responsibilities will include Designing and implementing solutions for the areas of the application owned by the team Taking ownership of the team's product areas running in production Learning and applying new system design responsibilities Resolving production issues and defects for solutions owned by the team Ensuring proper team and inter-team communication practices Identifying issues with internal team communication practices Guiding process improvement initiatives on the team Leading solution design on the team Helping ensure the team is scoping work properly Mentoring team members earlier in their careers The Candidate Required skills/qualifications 2 - 5 years of experience developing software in a team environment Experience with server-side technologies such as .NET Core, Asp.NET MVC, and VB.NET Experience with front-end libraries and frameworks such as React Experience with relational and/or NoSQL databases Desire to work as a member of an inclusive, cross-functional team Broad knowledge of core software development concepts Fluency in written and spoken English Preferred skills/qualifications Degree in Computer Science or related field or relevant years of work experience Experience in CSS, JavaScript, and HTML Experience in C#, VB.NET, Groovy, and Grails

Anthology is looking for a qualified candidate to join our Cloud Services Database Administration team. The Cloud Services team is responsible for delivering high-availability, Software-as-a-Service (SaaS) solutions to our customers. The team supports this mission by delivering highly available, secure, and performant databases for our applications. The candidate will work, primarily, as a Senior SQL Server and PostgreSQL database administrator in a mixture of hosting environments including self-hosted physical and virtual machines as well as cloud-based infrastructure on Azure and Amazon Web Services. The successful candidate will have experience across all the normal database administration activities in both hosted and cloud environments. Ideal candidates will also have experience in advanced areas like replication, high availability, reporting, and scripting skills. Primary responsibilities will include: Deploying new database systems and ancillary services including design, layout, configuration, and tuning Monitoring existing database systems for availability, performance, and scalability Maintaining database security ensuring appropriate levels of access are maintained, backups are being taken according to established guidelines, and that backups are periodically tested to ensure recoverability Troubleshooting issues impacting the availability, stability, and performance of our databases at scale. This includes not only the database engine but the operating system it is running on and the SQL it is running as well Understanding the query profiling infrastructure, execution statistics, and execution plans Analyzing, understanding, and editing database objects, code, and scripts Documenting databases, database processes and procedures, as well as changes and incidents Collaborating with other database administrators as well as internal teams and external clients on issues, projects, initiatives, etc. Developing and maintaining an in-depth understanding of the application infrastructure, functionality, and overall systems design as it relates to the databases This role requires the willingness to work 5 days per week including shifts (morning/afternoon/night), weekends and off-shift/on-call as needed The Candidate : Required skills/qualifications: At least 10 years of experience administering all aspects of SQL Server and PostgreSQL databases including installation, configuration, deployment, and general administration of the database engine, creating and maintaining databases and database objects (logical and physical), performance tuning, networking, and security Experience with virtualization including Microsoft Azure Cloud and Amazon Web Services Basic knowledge of the Windows operating system and how it interacts with the database Database scripting skills. Ability to read, analyze and write Transact-SQL System scripting skills. Ability to read, analyze and write batch files and PowerShell scripts Experience with SQL Server replication types and the services that support them (Change Tracking, Change Data Capture, etc.) Experience designing, configuring, and testing database standard and high availability models Experience with reporting services including SQL Server Reporting Service (SSRS), Analysis Service, and PowerBI Ability to participate in code walkthroughs and review database migrations Ability to review planned changes to database objects with an eye towards maintaining data integrity (implementation of primary keys, necessary foreign-key constraints, etc.), performance (indexes, index types, partitioning, etc.), and storage utilization and growth Preferred skills and qualifications Linux operating systems (any flavor) Other relational databases (Oracle, MySQL, PostgreSQL, etc.) Non-relational databases (MongoDB, Cassandra, etc.) Azure SQL and SQL Managed Instance Other scripting languages (Bash, Python, Rust, Go, etc.) Microsoft DP-300 Certification

The Opportunity: We are seeking a highly motivated System Engineer to join our Global Support Team. In this role, you will be responsible for providing first-level support on application and infrastructure issues, documenting root cause analyses (RCA), creating knowledge base articles, and ensuring smooth communication with clients. This position offers an exciting opportunity to develop your technical skills and grow within a global team, supporting critical systems and applications. The ideal candidate will be flexible, with strong problem-solving abilities and the ability to work in a fast-paced, dynamic environment. Specific responsibilities will include: First-Level Support Providing initial support for application and infrastructure issues, ensuring timely resolution or escalation to the appropriate team Troubleshooting and resolving common technical problems related to operating systems, networks, and applications Communicating with clients via email, chat, and phone to provide updates and resolve issues Root Cause Analysis & Knowledge Base Documenting Root Cause Analyses (RCA) for recurring incidents and creating knowledge base articles to share solutions with internal teams and clients Continuously improving knowledge base content and contributing to the creation of documentation to address common issues Client Communication Effectively communicating with clients, ensuring clear updates and timely resolutions for reported issues Act as a liaison between technical teams and clients to ensure a smooth support experience On-Call & Shift Work Participating in on-call support on a weekend rotational basis, ensuring systems remain operational during off-hours Willingness to work in a rotational shift, providing flexibility for 24/7 support coverage. Problem-Solving & Troubleshooting Demonstrating strong analytical and problem-solving skills, identifying the root causes of issues and providing effective solutions Proactively monitor systems and escalate issues when necessary to minimize downtime Collaboration & Teamwork Collaborating with cross-functional teams (e.g., infrastructure, application development, and support) to resolve issues Maintaining effective communication with internal and external teams, ensuring smooth handoffs and resolution of issues The Candidate: Required skills/qualifications: 2 years of experience in IT support, system administration, or a related field Familiarity with ticketing systems such as ADO & Salesforce Proficiency in Windows or Linux operating systems Basic understanding of network protocols (TCP/IP, DNS, DHCP) Experience in web server management and associated troubleshooting Basic knowledge of SQL (writing basic queries) PowerShell scripting skills for automation and troubleshooting Familiarity with Microsoft Azure or Amazon Web Services (AWS) cloud platforms Excellent communication and collaboration skills, with the ability to work effectively with clients and internal teams Strong problem-solving and analytical skills to troubleshoot and resolve issues quickly Ability to handle multiple tasks in a fast-paced, dynamic environment Strong attention to detail and commitment to high-quality service delivery Fluency in written and spoken English Preferred skills/qualifications: Understanding of virtualization technologies (e.g., VMware, Docker) Knowledge of CI/CD pipelines and automation tools Familiarity with ITIL processes or frameworks

The Opportunity: As a Senior Application Consultant at Anthology, you will leverage your expertise in the Anthology Reach and Raise products and your customer service skills to provide valuable consulting services to our clients. You will also be responsible for delivering and coordinating Anthology Reach/Raise Application Administration services, which are based on Microsoft D365 CRM. In this role, you will work independently to understand client needs, provide solutions, and lead client engagements to drive positive outcomes. With a focus on client satisfaction and effective problem-solving, you will play a vital role in ensuring the success of our clients' implementations and ongoing operations. Primary responsibilities will include: Serving as the primary customer contact relative to service delivery needs and Management Understanding customer business objectives and managing service delivery expectations Facilitating and coordinating customer and internal stakeholder communication Serving as the Application Administrator and a Subject Matter Expert for Anthology Reach and Raise products. Configuring, integrating and developing Anthology Reach and Raise business solutions Assisting business owners in translating concepts and requests to written requirement Providing problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions Recommending system configurations and proposes business solutions where appropriate Developing, coordinating, and implementing plans to test processes during system/process development including quality assurance testing Evaluating upcoming Microsoft Dynamics 365 CRM and Anthology Reach/Raise releases and recommending the use of new features Communicating the status of releases, major projects, and ongoing Anthology activities to relevant stakeholders Performing ad-hoc system training as needed Driving escalated Product support tickets to resolution by coordinating with appropriate internal teams Participate in training and development opportunities to enhance knowledge of the Anthology Reach and Raise products and consulting practices Document client interactions, solutions provided, and relevant information to support project documentation and knowledge sharing Contribute to process improvement initiatives to enhance the efficiency and effectiveness of client engagements Create and update Salesforce cases for activity management. Follow existing initiative plans or templates, contribute to and coordinate weekly activity reports and communication Submits weekly Timecards according to company policy This role requires occasional travel The Candidate: Required skills/qualifications: Bachelor s degree in Computer Science, Engineering, Business Administration, Finance or other related field 5-8 years of experience working with Microsoft Dynamics Experience with MS SQL Server scripting or building SSIS packages Power Platform experience (PowerApps, Power BI, Power Automate) Strong communication and interpersonal skills Executive/Senior Management communication experience Demonstrating strong analytical and logical thinking skills Ability to work independently and with cross-functional global teams Ability to thrive in a fast-paced environment and have a positive attitude Ability to manage and prioritize multiple tasks Ability to learn and adapt quickly to working with new technologies Excellent troubleshooting and problem-solving skills Excellent written and oral communication skills Proven effective listening skills required Able to influence, negotiate, and build consensus Fluency in written and spoken English Preferred skills/qualifications: Technical support or System administration experience Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems Experience working with Microsoft Dynamics 365 (CRM) and Power Platform or other CRM software Experience with MS SSRS and Power BI Microsoft Power Platform + Dynamics 365 Core certification Higher Education industry experience Knowledge of MS Dynamics HigherEd Accelerator Experience with HTML and Java Script

The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. This role focuses on Anthology's LMS, Blackboard, where we pride ourselves on creating well-designed web and mobile solutions to support learners, instructors, and administrators. Blackboard allows learners and instructors to access online educational experiences wherever and whenever they want through web and mobile devices. Our technology helps instructors breathe life into educational content, brings efficiency to day-to-day tasks, and empowers instructors with tools to engage and assess every learner. We help motivate learners by promoting collaboration, communication, and connections with their peers and instructors. As an Associate Software Engineer, you will be responsible for demonstrating expertise with Java and REST APIs. You will become an active member of an agile team of developers participating in daily stand-ups, design sessions, code reviews, and sprint demos. You will embrace test-driven development as an integral part of what you deliver as a software developer. You will also respond to the unique challenges of delivering and maintaining cloud-based software including troubleshooting live production environments, minimizing downtime, and responding to client-reported issues. You will build the capabilities to assess the complete stack of technology layers to provide code fixes and develop new features. You ll be working with AI technology to enhance development efficiency and create exciting new features for our customers. The Candidate: Required skills/qualifications: 1-2 years of experience designing, writing, and deploying scalable software Light experience with the Java stack, SQL databases and web application development Any experience with Object-Oriented design and coding Quick learner with strong problem-solving and analytical skills Light exposure to writing unit and integration tests Ability to work with engineers on cross-functional agile projects An understanding of data structures, algorithm analysis, and design skills Strong oral and written communication skills, ability to communicate effectively with both technical and non-technical audiences Fluency in written and spoken English Preferred skills/qualifications: Experience with cloud-based hosting solutions (AWS)

The GCOC Team Lead / Manager is responsible for defin ing , implement ing and manag ing Global Cloud Operations Center function s , which continuously monitor real time cloud platform performance and tak ing actions to mitigate any risk to metrics and customer experience. Primary responsibilities will include: Owning the Alerts & Events management, Incident and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required Taking ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review Monitoring, controlling and supporting service delivery Ensuring systems, methodologies and procedures are in place and followed The Candidate: Required skills/qualifications: Bachelor s degree 5+ years in managing IT Infrastructure service delivery. Experience in managing 24x7 Command Center operations, Monitoring & Event management, KPI reporting, Outage communications and managing critical incidents Good communication skills in both English and Hindi. Knowledge of Service Management Tools, Microsoft Azure Basics and ITIL processes for Infrastructure Management. Client facing skills. Preferred skills/qualifications: Basic System Administration of Windows or Linux or Networking

Anthology s Student Development team focuses on using both industry standards and cutting-edge technologies to develop innovative solutions that are essential to our user s success. As a Senior Software Engineer, you will play an integral role in the success of the Student Development team within Anthology. A successful candidate will be able to work in a dynamic, fast-paced environment and implement software solutions. Primary responsibilities will include: Senior Developer on the Dynamics F&O - Finance, Human resource, Payroll team Design & develop solutions as per the requirements independently Deliver quality code within the required timelines Groom, evaluate & estimate the requirements of the Features with the Product Managers Work in a globally distributed team to deliver the releases Troubleshoot & Work towards resolution of reported issues & customer incidents Provide guidance to Team Members on design/programming related aspects The Candidate: Required skills/qualifications: Bachelor s degree in computer science, Computer Engineering or similar technical discipline or equivalent demonstrable experience 5-8 years of relevant experience with 4-5 years of Dynamics 365 for Finance and Operations development experience Intermediate to excellent in development using X++ Strong skills at backend engineering using object-oriented C#.Net and other libraries and frameworks Knowledgeable on two (or more) of the technologies: Power Apps, SSRS, SQL, C# / .Net Working knowledge of SQL & SQL Performance Optimization Proficient understanding of code versioning tools, such as Git/GitHub Fundamental understanding of Agile software development process methods & tools (Azure DevOps/TFS) Excellent communication (oral and written), analytical, and organizational skills Proven ability to learn new technologies as needed Demonstrated ability to work in a geographically distributed virtual team environment and to build relationships with internal and external organizations Demonstrated time management and prioritization skills, and ability to manage expectations effectively when handling multiple assignments simultaneously with competing deadlines Exceptional attention to detail, excellent work ethic and drive, great interpersonal skills, team oriented, and demonstrated problem-solving skills Fluency in written and spoken English Preferred skills/qualifications: Previous experience in the Finance, HR & Payroll platforms/products, ERP product development Fundamental understanding of bug tracking, versioning, and repository systems Working knowledge with behavior-driven development (BDD) Exposure to Microsoft Power Platform Microsoft Dynamics Finance and Operations certifications

The Opportunity: This role focuses on Anthology s LMS, Blackboard, a product in which we pride ourselves on creating well-designed web and mobile solutions to support learners, instructors, and administrators. As a member of our Product Development organization, you ll work in an agile environment delivering industry-leading SaaS products and web service platforms. As a Full Stack Software Engineer within this organization, you will collaborate in the development of backend microservices using Java and front end using AngularJS, React, or similar technologies. The Candidate: Required skills/qualifications: 3-5 years of experience designing, writing, and deploying scalable software Hands-on experience with the Java stack, web application development in Angular or React, and SQL databases Excellent Object-Oriented design and coding skills Strong oral and written communication skills; ability to communicate effectively with both technical and non-technical audiences Quick learner with strong problem-solving and analytical skills Experience writing unit and integration tests Ability to work with a team of engineers on cross-functional agile projects An understanding of data structures, algorithm analysis, and design skills Fluency in written and spoken English Preferred skills/qualifications: Experience with cloud-based hosting solutions (AWS).