Client Servicing/ Key Accounts Management

As the key point of contact for important clients, you will be responsible for establishing and nurturing long-term relationships. Your duties will include managing contract renewals, identifying opportunities for upselling and cross-selling, investigating reasons for client attrition, and devising strategies to re-engage lost clients. It will be essential to collaborate effectively with internal departments such as Operations & Service and Finance to ensure a smooth service delivery process. Regular field visits to client locations will be a crucial aspect of your role to conduct business reviews, gather feedback, resolve issues, and strengthen relationships. During these visits, you will also be expected to explore new business opportunities in the same geographic areas through prospecting, networking, and market research. Your contribution to lead generation activities and business development in untapped territories will be highly valued. In terms of reporting and strategy, you will be required to maintain reports on key performance metrics and share valuable client insights and market intelligence with the internal team. This information will play a pivotal role in supporting strategic decision-making and product development initiatives. To excel in this position, you should hold a Bachelor's degree in Business Administration, Marketing, or a related field (an MBA is preferred). Additionally, you must possess a proven track record of effectively managing, expanding, and retaining key accounts. Strong interpersonal, communication, and negotiation skills are essential, along with a willingness to engage in frequent travel and field-based client interactions.,