Customer Success Manager (CSM)

Job Description:

Position: Customer Success Manager (CSM)

About the Role

We’re looking for a high-performing Customer Success Manager with proven experience in the international SaaS market to own post-sale relationships, drive renewals, upsell opportunities, and ensure high product adoption. You’ll manage a large portfolio of customers, build strategic engagement plans, and coach a small team toward shared goals.

Key Responsibilities

• Own customer relationships across a large account base, ensuring 90%+ renewal rate and identifying expansion opportunities.
• Align product capabilities with customer business outcomes; act as a trusted advisor for HR365 and Apps 365.
• Drive product adoption and usage through strategic check-ins, onboarding, and proactive engagement.
• Lead upsell and cross-sell initiatives based on customer needs and usage data.
• Collaborate with Sales, Support, Product, and Engineering teams to resolve issues and deliver value.
• Monitor key success metrics: adoption, engagement, retention, and satisfaction.
• Mentor junior CSMs and contribute to building a high-impact customer success motion.
• Design and execute scalable engagement programs to boost retention and customer advocacy.

Qualifications & Experience

• 5+ years in Customer Success, Technical Consulting, or Project Delivery roles in the SaaS/Cloud space.
• Experience managing 500+ international accounts (US, UK, Canada, Australia preferred).
• Strong understanding of business strategy and technical product use cases.
• Proven ability to drive renewals and expand account value through upselling and cross-selling.
• Proficient in cloud platforms, data analysis, and CRM tools.

About Cubic Logics:

Cubic Logics, a Great Place to Work-certified company, offers a dynamic and inclusive environment where innovation and growth go hand in hand. You'll work on cutting-edge Microsoft 365 and Power Platform solutions that make a real impact for global clients.
We value your growth personally and professionally and provide the tools, mentorship, and opportunities to help you thrive. Here, your ideas matter, your contributions are recognized, and your career can truly take off.

Job Type: Full-time

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is the current CTC?
• What is the expected CTC?
• What is the notice period?
• What is the total years of experience?

Work Location: In person