Jobs
Interviews
Avalara logo

Lead, Customer Excellence

12 - 16 years

0 Lacs

pune maharashtra

Posted:2 days ago| Platform: Shine logo

Apply

Skills Required

leadership customer service communication skills process improvement collaboration strategic planning execution customer satisfaction project management productivity development strategy development customer retention escalation management process optimization stakeholder management customer advocacy technical support product development integration troubleshooting communication skills interpersonal skills information technology reporting tools change management compliance sales tax vat billing systems apis organizational skills problemsolving team culture development continuous learning mutual support crossfunctional collaboration workflow optimization quality standards monitoring decisionmaking saas environments feature utilization global client support night shift work bachelors degree in computer science technical expertise crm systems passion for customercentric initiatives saas products erp systems

Work Mode

On-site

Job Type

Full Time

Job Description

As a Team Leader for the Customer Excellence team at Avalara, you will play a vital role in overseeing a team of specialists dedicated to providing world-class service delivery and ensuring customer satisfaction. Your leadership will drive process improvements and foster a culture of collaboration, ownership, and accountability within the team. You will be responsible for handling critical situations, guiding your team through complex problem-solving scenarios, and creating an environment that prioritizes customer satisfaction through strategic planning and execution. This is a night shift operation job based in Pune office, where you will work diligently to support leadership in driving projects, productivity, and collaboration with the ultimate goal of enhancing the overall customer experience. You will cultivate a collaborative team culture that emphasizes continuous learning, development, and mutual support, while implementing strategies aligned with the organization's customer service goals to deliver exceptional experiences. Your role will involve ensuring timely resolution of customer queries and issues, acting as the point of escalation for complex customer complaints, and identifying opportunities for process optimization to enhance service delivery and operational efficiency. Collaboration with cross-functional teams such as Sales, Product, and Operations will be essential to streamline workflows and drive improvements in the customer experience journey. As a customer advocate within the company, you will prioritize customer interests in decision-making processes and build strong relationships with internal stakeholders to ensure that customer feedback is shared and acted upon across departments. Your technical expertise in product development, integration, and feature utilization will be crucial in troubleshooting complex technical issues and providing effective solutions to global clients. To excel in this role, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, along with over 12 years of experience in a technical field focusing on customer support or technical consultancy in SaaS-based environments. Proficiency in CRM systems and reporting tools like Salesforce or Zendesk, as well as a passion for driving customer-centric initiatives and continuous improvement, will be beneficial. Preferred qualifications include demonstrated leadership abilities during periods of change, knowledge of Avalara's ecosystem, and familiarity with Compliance, Sales Tax, and VAT. Overall, your ability to work independently and as part of a team in a fast-paced, dynamic environment, along with excellent problem-solving, communication, and interpersonal skills, will be instrumental in ensuring service excellence and customer satisfaction in this role.,

More Jobs at Avalara

Sr. Site Reliability Engineer - Observability, Golang

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

8 - 12 yrs
|

INR 11 - 15 Lacs

Sr. Manager, Value Creation Insights

Pune

5 - 6 yrs
|

INR 7 - 8 Lacs

VAT Analyst

Pune

2 - 7 yrs
|

INR 4 - 9 Lacs

Senior Analyst

Pune

4 - 6 yrs
|

INR 6 - 8 Lacs

Associate Consultant - ERP Implementation

Pune, Maharashtra, India

2 - 5 yrs
|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Avalara logo
Avalara

Tax Compliance Software

Pasadena

RecommendedJobs for You

Lead, Customer Excellence

Avalara

pune, maharashtra

Lead, Customer Excellence

Avalara

pune, maharashtra