12 Workflow Optimization Jobs

The HR & Operations Manager will serve as a dual-function leader responsible for overseeing all human resources activities and ensuring smooth day-to-day operational excellence. This role combines strategic HR leadershipincluding talent acquisition, performance management, and employee relations—with hands-on operational oversight such as process optimization, vendor management, and facilities coordination. The ideal candidate is both people-centric and process-oriented, driving a positive workplace culture while ensuring efficient business operations. Role & responsibilities Preferred candidate profile

Key Responsibilities: Salesforce Expertise: Leverage deep knowledge of Salesforce Sales & Service Cloud to enhance the CPQ process, provisioning, post-contract activities, and case management. Leverage marketing & sales systems and tools to the best possible extent and drive industry best practices for B2B enterprise automation technology innovations. Workflow Optimization: Analyze and optimize sales-to-support workflows to ensure smooth transitions from sales to post-sales support. System Integration: Work on integrating Salesforce with product systems, ensuring data flow and system interoperability for seamless operations. Process Efficiency: Drive process improvements by analyzing current systems, identifying bottlenecks, and implementing best practices for efficiency. Stakeholder Collaboration: Partner with business stakeholders, including sales, customer support, and product teams, to ensure the solutions meet operational needs. Be a great partner to help define roadmaps and business priorities across all domains Data-Driven Insights: Utilize data analytics to generate insights that guide decision-making and help enhance overall performance and customer satisfaction. Case Management & Support Operations: Improve case management processes to provide efficient, effective customer support, while leveraging automation tools and workflows. System Handson : Design and build solutions for Salesforce and related systems. Own system configuration and user setup as needed. Qualifications: 5+ years of hands-on experience with implementing Sales, CPQ and Service cloud Strong understanding of Salesforce integrations, including between Salesforce and product systems. Configuration & Integration experience, including cross-functional processes. Problem-solving and critical thinking skills, technical understanding, and the ability to articulate complex ideas. Ability to collaborate effectively with various business teams and stakeholders. Self-starter that seeks solutions without being told. Delivers high-quality, accurate work on time. Strong problem-solving skills with a process improvement mindset. Experience driving the end-to-end lifecycle, from conception to launch as well as post-launch support

Key Responsibilities: Salesforce Expertise: Leverage deep knowledge of Salesforce Sales & Service Cloud to enhance the CPQ process, provisioning, post-contract activities, and case management. Leverage marketing & sales systems and tools to the best possible extent and drive industry best practices for B2B enterprise automation technology innovations. Workflow Optimization: Analyze and optimize sales-to-support workflows to ensure smooth transitions from sales to post-sales support. System Integration: Work on integrating Salesforce with product systems, ensuring data flow and system interoperability for seamless operations. Process Efficiency: Drive process improvements by analyzing current systems, identifying bottlenecks, and implementing best practices for efficiency. Stakeholder Collaboration: Partner with business stakeholders, including sales, customer support, and product teams, to ensure the solutions meet operational needs. Be a great partner to help define roadmaps and business priorities across all domains Data-Driven Insights: Utilize data analytics to generate insights that guide decision-making and help enhance overall performance and customer satisfaction. Case Management & Support Operations: Improve case management processes to provide efficient, effective customer support, while leveraging automation tools and workflows. System Handson : Design and build solutions for Salesforce and related systems. Own system configuration and user setup as needed. Qualifications: 5+ years of hands-on experience with implementing Sales, CPQ and Service cloud Strong understanding of Salesforce integrations, including between Salesforce and product systems. Configuration & Integration experience, including cross-functional processes. Problem-solving and critical thinking skills, technical understanding, and the ability to articulate complex ideas. Ability to collaborate effectively with various business teams and stakeholders. Self-starter that seeks solutions without being told. Delivers high-quality, accurate work on time. Strong problem-solving skills with a process improvement mindset. Experience driving the end-to-end lifecycle, from conception to launch as well as post-launch support

EHR (Electronic Health Record) Analyst Roles and Responsibilities: Manage and optimize electronic health record systems. Ensure EHR systems meet the needs of healthcare providers and patients. Analyze data to improve EHR system performance. Train healthcare staff on EHR system usage. Collaborate with IT departments to implement system updates. Required Skills: Knowledge of EHR systems Proficiency in data analysis Attention to detail Strong organizational skills Ability to train healthcare staff

Job Type: Full-time Roles & Responsibilities: Manage daily routine operations to ensure smooth service delivery. Maintain and update employee rosters, manage leave schedules, and ensure adequate staffing. Solve day-to-day operational challenges and escalate issues as needed. Monitor team and individual performance; identify gaps and support performance improvement. Analyze turnaround time (TAT), delivery accuracy, and other KPIs; maintain updated benchmarks. Coordinate with internal teams such as Product, Tech, and Quality to ensure seamless execution. Generate and share regular performance and compliance reports with relevant stakeholders. Drive continuous process improvements and implement process for better efficiency and quality. Ensure adherence to quality standards, timelines, and compliance protocols. Requirements: Graduate or MBA with 2-3 years of relevant experience in operations. Prior experience in real estate, fintech, or BFSI operations is highly preferred. Proven ability to manage teams, handle rosters, and oversee shift planning. Strong analytical and problem-solving skills; experience in operational metrics analysis. Proficient in Excel, Google Sheets, and project/task management tools Excellent coordination, communication, and management skills.

Drive efficiency across the product lifecycle Bridge product, engineering & business team Streamline workflows, tools & team coordination Align priorities for faster execution Scale processes with crypto & fintech knowledge Required Candidate profile Product Operations Specialist with 4–7 years experience in streamlining workflows, optimizing tools, and driving cross-team collaboration. Strong in data, processes & product alignment.

Grade Level (for internal use): 05 Job Description The Role: Apprentice: Private Equity Team The Team: You will join a very collegial and professional global team, where you will be able to collaborate and exchange domain knowledge and expertise in the department in order to provide the highest level of support to the workflow and department as a whole. The Impact: Your position will be critical to support the PE Profiles workflow as it would be directly linked with the departments KPIs and its performance in comparison to other content teams in the company. Whats in it for you: This position will help gain a hands on experience with world class formatting and translation tools which are widely used in different multi-national companies. Also, you will get an opportunity to work with your colleagues located around the globe. Responsibilities: Primarily responsible for day-to-day collection and validation of data related to Private Equity firms and funds. Once strong fundamental understanding of the dataset and proficiency at workflows is developed, this role would require working with new talent to develop/enhance their skillset and working on process improvement projects including LEAN/automation projects that supports multiple SPGMI products Daily reporting of work performed during the day in the reporting tools Timely and appropriate response to mails from co-workers (peers), seniors & managers Demonstrates aptitude for learning new technologies What were looking for: Basic Qualifications Proficiency in Microsoft office (Word, Excel ) Good verbal and written communication skills. Fresh graduates/postgraduates i.e MBA BBA B.Com M.Com preferably in communications. Work Schedule/Travel/On Call, etc.: No travel is required. Flexible about making shift adjustments and willingness to work the night shift is a must.

Driving the team, optimizing workflows, resolving issues, ensuring compliance, analyzing performance & achieving team targets. Strong leadership, mentorship, communicator, problem-solving skills needed.

Role & responsibilities Schedule and Calendar Management: Managing the CEO's calendar, scheduling meetings, and coordinating with internal and external parties. Communication: Handling the CEO's email, phone calls, and other communications, acting as a filter and gatekeeper. Meeting Coordination: Preparing meeting agendas, taking minutes, and following up on action items. Research and Report Preparation: Conducting research, preparing reports, and presentations as needed. Project Support: Assisting with various projects and tasks as assigned by the CEO. Confidentiality: Handling sensitive and confidential information with discretion. Expense Management: Assisting with expense reports and other paperwork. Liaison: Acting as a liaison between the CEO and other departments or external contacts. Problem Solving: Identifying and resolving issues proactively. Workflow Optimization: Identifying areas for improvement in administrative processes and workflows. Preferred candidate profile Strong Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Excellent Communication Skills: Both written and verbal communication skills are crucial. Attention to Detail: Ability to pay close attention to detail and ensure accuracy. Confidentiality: Ability to handle sensitive information with discretion. Proactive and Initiative-Taking: Ability to anticipate needs and take initiative. Problem-Solving Skills: Ability to identify and resolve issues effectively. Proficiency in Microsoft Office Suite: Strong skills in Word, Excel, PowerPoint, and Outlook. Experience with CRM or other relevant software: Familiarity with CRM or other relevant software can be beneficial. Experience in a fast-paced environment: Experience in a fast-paced environment is often preferred.

The PPC (Production Planning & Control) Head in a woven garments manufacturing industry is responsible for overseeing production planning, scheduling, and execution to ensure timely order fulfillment. They coordinate with merchandising, procurement, and production teams to optimize resource allocation, minimize lead times, and maintain quality standards. Key responsibilities include capacity planning, workflow optimization, inventory management, and monitoring production progress. They must analyze data, anticipate bottlenecks, and implement strategies for efficiency. Ensuring compliance with buyer requirements and achieving on-time delivery are crucial. Strong leadership, problem-solving, and communication skills are essential for managing teams and ensuring seamless production operations. Key skills: PPC Head: Production planning, scheduling, capacity planning, workflow optimization, lead time reduction, inventory management, on-time delivery, coordination, efficiency, supply chain. Experience should be in woven garments manufacturing industry.

Develop and maintain Google Apps Script solutions for workflow automation, integrate third-party APIs, create Google Data Studio dashboards, ensure OAuth 2.0 security, troubleshoot scripts, and manage product lifecycles while ensuring compliance with data privacy. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, WFH

We are looking for a Senior Product Operations Manager to drive operational excellence, streamline processes, and optimize engagement strategies across voice, text, and AI-based automation workflows. This role is critical in managing complex dialling strategies, campaign execution, compliance adherence, and process optimization to ensure a high-impact and efficient product operations function. Key Responsibilities: 1. Project & Process Management Oversee and manage the entire call funnel and texting operations . Coordinate new project setup and execution. Develop and maintain roadmaps for product operations, aligning with R&D and operational objectives. Define and implement best practices in workflow automation and process optimization. 2. Engagement & Optimization Strategy Design and implement automation workflows to optimize engagement and conversion rates. Lead A/B testing and experimentation to improve dialling and texting strategies. Enhance lead segmentation, ranking, and scoring models . Implement AI-driven engagement workflows using NLP, LLMs, and intelligent automation. 3. Dialling & Texting Strategy Develop and optimize dialling strategies to improve conversion rates. Configure and manage dialler settings , including AMD, call routing, and IVR updates. Oversee texting operations , ensuring compliance with 10DLC, toll-free regulations, and carrier guidelines. 4. Compliance & Regulatory Adherence Ensure adherence to FTC, TCPA, and other applicable regulations . Monitor and remediate caller ID flagging and compliance risks. Maintain logs, reporting, and proactive alerts for compliance and risk mitigation . 5. Data & Performance Analysis Conduct root cause analysis (RCA) and triage failures in dialling, texting, and automation workflows. Implement real-time monitoring of dialler and call performance KPIs . Develop reporting dashboards and actionable insights to improve campaign efficiency. 6. AI & Automation Integration Manage and improve Text AI and Voice AI automation workflows. Work closely with engineering teams to prioritize feature requests and enhancements. Experiment with new AI-powered engagement tools to optimize lead qualification. 7. Team & Vendor Management Lead cross-functional coordination with marketing, operations, engineering, and compliance teams . Manage relationships with external vendors for dialling, messaging, and branded calling solutions. Train and mentor junior team members, ensuring operational excellence. Key Skills & Qualifications: Project Management Expertise Experience in managing complex workflows and optimizing operational processes. Automation & AI Knowledge – Understanding of NLP, LLMs, and workflow automation tools (e.g., Zapier, Power Automate). Dialling & Contact Center Operations – Strong knowledge of Vicidial, Asterisk, SIP, DID management, and dialling optimization . Data Analytics & Experimentation – Expertise in cohort analysis, A/B testing, lead segmentation, and funnel analysis . Compliance & Risk Management – Familiarity with 10DLC, TCPA, FTC regulations , and compliance monitoring. Campaign & Engagement Strategy – Ability to design and execute texting and calling strategies to enhance conversions. Cross-functional Collaboration – Strong communication and coordination skills to work with engineering, marketing, and ops teams . Required Experience: 6+ years of experience in Product Operations, Business Operations, Growth, or Contact Center Strategy . Prior experience in fintech, SaaS, e-commerce, or telecommunications is preferred. Proven track record in process automation, workflow optimization, and operational analytics . Strong knowledge of CRM platforms, dialler systems, and customer engagement tools . Why Join Us? Opportunity to lead and shape a high-impact product operations team . Work in a fast-paced, innovative environment with cutting-edge AI and automation tools . Collaborate with global teams across India, Nigeria, and Indonesia . Competitive salary, remote flexibility, and growth opportunities.