135 Customer Advocacy Jobs - Page 2

As a Customer Quality Specialist, you will play a crucial role in advocating for customers by resolving product quality, supply chain quality, and process quality issues related to the export of components from EBU/TCPL plants. Your responsibilities will include: - Investigating and addressing product quality concerns raised by customers - Collaborating with internal teams to improve supply chain quality processes - Implementing quality control measures to enhance overall product quality - Providing timely resolution to customer complaints regarding product quality issues In addition to the above responsibilities, if the company provides any additional details about itself in the job descrip...

Role Overview: As a Global Senior Solutions Architect for Trusted Call Solutions at TransUnion, you will play a strategic role in architecting TransUnion's Branded Communications under the TruContact business portfolio. You will collaborate closely with carriers and Fortune 500 enterprises globally, serving as a Solutions Architect and Sales Engineer simultaneously. Working as part of a team of senior solution architects and product managers, you will focus on designing, developing, and integrating technology solutions for global customers across various business verticals. Your responsibilities will involve shaping product features, roadmap, and new services by leveraging market and global ...

As a resident customer advocacy engineer will act as a single point of contact for customer Provide 1st level functional & technical support to onsite users for a web based application (our proprietary application) Follow-up & maintain log and/or list of reported customer issues/tickets, update pending issues/tickets, identify & escalate issues requiring level 2 escalation Follow-up with onsite users for missing information/ approvals for processing of requests for closure of pending issues Create and Upload KB Articles in the Knowledgebase Provide individual training and support on request Maintain current and accurate inventory of technology hardware, software and resources Maintain log an...

As a resident customer advocacy engineer will act as a single point of contact for customer Provide 1st level functional & technical support to onsite users for a web based application (our proprietary application) Follow-up & maintain log and/or list of reported customer issues/tickets, update pending issues/tickets, identify & escalate issues requiring level 2 escalation Follow-up with onsite users for missing information/ approvals for processing of requests for closure of pending issues Create and Upload KB Articles in the Knowledgebase Provide individual training and support on request Maintain current and accurate inventory of technology hardware, software and resources Maintain log an...

As a resident customer advocacy engineer will act as a single point of contact for customer Provide 1st level functional & technical support to onsite users for a web based application (our proprietary application) Follow- up & maintain log and/ or list of reported customer issues/ tickets, update pending issues/ tickets, identify & escalate issues requiring level 2 escalation Follow- up with onsite users for missing information/ approvals for processing of requests for closure of pending issues Create and Upload KB Articles in the Knowledgebase Provide individual training and support on request Maintain current and accurate inventory of technology hardware, software and resources Maintain l...

As a resident customer advocacy engineer will act as a single point of contact for customer Provide 1st level functional & technical support to onsite users for a web based application (our proprietary application) Follow-up & maintain log and/or list of reported customer issues/tickets, update pending issues/tickets, identify & escalate issues requiring level 2 escalation Follow-up with onsite users for missing information/ approvals for processing of requests for closure of pending issues Create and Upload KB Articles in the Knowledgebase Provide individual training and support on request Maintain current and accurate inventory of technology hardware, software and resources Maintain log an...

As a Sr. Manager - Enterprise Customer Success at Adobe, you will be leading the Enterprise customer success team to ensure the success of Global Enterprise SaaS customers. Your role will involve defining and optimizing the customer lifecycle, mapping the customer journey, and developing standardized interventions for each point in the journey. Additionally, you will be responsible for increasing the lifetime value of customers through advocacy, influencing peers and leaders from different groups, creating scalable processes, and managing your team to maximize customer experience and achieve higher product adoption and satisfaction scores. Your role will also involve attracting, hiring, and ...

Sharpflux Technologies is looking for Customer Success Executive to join our dynamic team and embark on a rewarding career journey Customer Relationship Management: Develop and maintain strong relationships with customers or clients, understanding their needs, goals, and challenges Onboarding: Assist new customers in getting started with a product or service, providing guidance, training, and support during the initial setup phase Product Knowledge: Acquire in-depth knowledge of the company's products or services to effectively address customer inquiries and provide solutions Account Management: Serve as the primary point of contact for assigned customer accounts, ensuring they receive timel...

As a Senior Manager or Lead Customer Experience & Support, you will be responsible for building and leading the CX function from the ground up. Your role will involve blending process excellence with deep empathy to enhance customer interactions and drive revenue growth. Here's what will be expected from you: **Key Responsibilities:** - **Customer Experience Strategy & Execution** - Build and scale the end-to-end customer experience journey across various touchpoints (voice, chat, email, social, etc.). - Define KPIs and implement systems to track CSAT, NPS, FRT, TAT, and resolution rates. - Develop SOPs, training programs, and quality frameworks for consistent customer engagement. - **Custom...

The Customer Technical Advocate (CTA) acts as the primary technical interface between Nokia and assigned customers, managing critical issues, ensuring smooth service delivery, and representing customer interests internally. The role focuses on proactive support, network health insights, and effective resolution of complex technical challenges to ensure customer satisfaction and operational excellence. Must have: Strong customer-facing communication and conflict resolution skills, with the ability to manage high-pressure situations diplomatically. In-depth technical knowledge of telecom networks and Nokia product portfolios, especially related to Software Support Services (SWS). Analytical an...

As a Supervisor, L&D Delivery at McDonald's in India, you will be instrumental in the successful deployment of global learning initiatives, providing support for learning technologies, and managing projects and translations effectively across markets. Your role will involve developing project planning standards, advising stakeholders on optimizing learning systems, and ensuring scalable, high-quality learning experiences that align with McDonald's global brand and local market needs. Your key responsibilities include: - Collaborating with Global L&D and Markets to lead the deployment of learning initiatives - Managing end-to-end project management and coordination with IT teams for content d...

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consec...

As an IT Sales Consultant, you will play a crucial role in driving sales growth and expanding the client base. Your primary responsibility will be to identify customer needs, present innovative solutions, and cultivate long-term partnerships in a fast-paced, technology-driven environment. - Proactively seek new business opportunities within targeted industries - Develop and implement sales plans to meet revenue goals monthly, quarterly, and annually - Establish a strong pipeline through prospecting, networking, and participation in industry events To excel in this role, you must have a deep understanding of the digital product suite to effectively tailor solutions to meet diverse client need...

Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. Manage renewa...

As a Senior Customer Success Manager at Heroku, your primary role is to drive customer adoption, engagement, and growth across the Heroku platform. You will be the main point of contact for a portfolio of enterprise and high-value startup customers, ensuring they derive maximum value from Heroku's Platform-as-a-Service (PaaS) offerings. Your responsibilities will include strategic relationship management, technical advocacy, and collaboration with product, sales, and solutions engineering teams. - Act as the trusted advisor and primary point of contact for a portfolio of strategic Heroku customers. - Develop and nurture relationships with key stakeholders such as CTOs, DevOps leads, product ...

As a Customer Success Manager at AI Trillion, you will play a crucial role in ensuring the success and satisfaction of our SaaS customers. Your responsibilities will include guiding new customers through the onboarding process, driving product adoption, maintaining strong relationships, monitoring customer health, collecting feedback, managing renewals, and fostering customer advocacy. **Key Responsibilities:** - Guide new customers through the onboarding process to ensure a smooth and positive experience. - Collaborate with the sales and implementation teams to understand customer goals and expectations. - Proactively engage with customers to drive product adoption and usage. - Provide trai...

Manages enterprise SaaS customer accounts, ensures product adoption, reduces churn, and drives renewals and account growth.

[Location: Bengaluru; Type: Full time] As a Customer Success Strategist at Oloid, you will play a critical role in ensuring long-term customer satisfaction, retention, and growth. You will serve as the primary point of contact for our enterprise customers, deeply understanding their goals and driving the effective adoption of Oloid solutions across their organizations. Key Responsibilities: Renewals & Retention: Own the customer renewal process end-to-end, with a strong focus on minimizing churn and maximizing long-term value. NDR/GDR Ownership: Track, analyze, and influence Net Dollar Retention (NDR) and Gross Dollar Retention (GDR) by proactively managing account health and expansion oppor...

As a highly motivated and customer-focused professional, you will be responsible for leading Customer Experience (CX) initiatives to enhance customer satisfaction, build loyalty, and drive overall business growth. Acting as the voice of the customer, you will ensure seamless, consistent, and delightful experiences across all touchpoints. Key Responsibilities: - Develop and implement customer experience strategies aligned with organizational goals. - Serve as the customer advocate, representing their needs and expectations in business decisions. - Map and analyze customer journeys to identify pain points and opportunities for improvement. - Collaborate with cross-functional teams to deliver c...

Customer Growth | Retention & Revenue Expansion - Where customer success meets scale SaaS Labs is reinventing how businesses talk to their customers, AI powered, multilingual, and real time. Our products like JustCall unify conversations across channels, surface insights instantly, and transform how global teams sell, support and scale 24/7 across time zones, and without friction. As a Growth Specialist - Retention, you will help build our Scaled Customer Success team focused on engaging, nurturing, and retaining hundreds of customers at scale (one to many relationship). Youll leverage data, automation, and digital first engagement strategies to reduce churn, improve product adoption, and ex...

Role & responsibilities: Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product and support. Strong presentation and training skills Customer-focused with a knack of identifying opportunities and solving problems. Preferred candidate profile: Excellent written and verbal communication skill...

As a seasoned Product Management professional, you will have the exciting opportunity to join the Nutanix Database Service (NDB) Product team focusing on bringing hybrid and multi-cloud Databases as a Service to the enterprise. This role will involve collaborating with talented individuals across the US, India & Europe in an open culture that values collaboration, innovation, and knowledge sharing. Reporting to the Sr. Director, Product Management, you will assist in defining the NDB product roadmap and work closely with engineering and sales teams to capture customer needs and define product requirements. Additionally, you will collaborate on DBaaS multi-cloud mobility strategy and evaluate...

As an Associate in Campaign Execution & Helpdesk Support at Netcore Cloud, you will play a key role in ensuring the successful execution of digital campaigns and providing technical support to clients. Your responsibilities will include planning and executing various campaigns such as Email, SMS, Voice, and Automation, monitoring campaign performance, and making necessary HTML modifications. Additionally, you will provide first-level technical support through phone, email, and ticketing tools, troubleshoot customer-reported issues, and handle ticket resolutions effectively. You will be expected to excel in technical and process excellence by performing root cause analysis on recurring issues...

Meet the Team As part of the Premium Services Team you are at the center of driving customer outcomes for Cisco's multi-architecture portfolio. Exciting opportunity to work on large transformational deals and Services EAs Your Impact Subject matter expert on Technology & cross-Architecture solutions/Services. Understand customers technology landscape (Applications / Infra / Architecture) well & are able to play an advisory role to account teams & customers. You Build Influential Relationships: Working with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships. You ha...

Be a Subject Matter Expert on Avalara product integrations. Mentor and advise support teams and associated PODs. Simplify and enhance customer interactions for support requests. Manage and resolve Level 3 technical issues for AvaTax, ECM, and related Connectors. Conduct detailed ticket analysis, troubleshooting, and issue replication. Communicate clearly with customers and maintain accurate records in the case tracking system. Provide expert knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle. Manage ticket workload to meet department Service level agreements(SLAs), CSAT, and TTR goals with high documentation quality. Handle technical escalations r...