46 Customer Advocacy Jobs - Page 2

The Branch Sales Manager position in the Micro Business Loan business unit requires you to scale up and expand the customer base of the branch. Your primary goal will be to cultivate positive relationships with customers, working closely with them to increase business volume across different regions. By becoming their preferred financial partner, you will contribute significantly to the branch's revenue and profit and loss statement. Your responsibilities will include driving below-the-line activities within your assigned area to attract new customers, ensuring that Sales Officers adhere to the sales process and achieve productivity targets, as well as overseeing the sourcing of quality savings accounts. It will be crucial for you to manage, mentor, and motivate the Sales Officers team, monitor the product sourcing quality, and enhance the overall customer experience to build a strong bank brand. In addition, you will lead recruitment, training, and manpower planning efforts for both on-roll and off-roll employees to ensure a high-performing team at all levels. Advocating for customer needs within the organization, you will collaborate with various departments to deliver top-notch products and services to customers, contributing to the innovation of relevant products. The ideal candidate for this role will be a graduate with at least 8 years of relevant experience in Sales Banking, demonstrating a strong track record of success in customer acquisition and relationship management.,

As a Customer Success Strategist at Oloid, you will play a critical role in ensuring long-term customer satisfaction, retention, and growth. You will serve as the primary point of contact for our enterprise customers, deeply understanding their goals and driving the effective adoption of Oloid solutions across their organizations. Key Responsibilities: Renewals & Retention: Own the customer renewal process end-to-end, with a strong focus on minimizing churn and maximizing long-term value. NDR/GDR Ownership: Track, analyze, and influence Net Dollar Retention (NDR) and Gross Dollar Retention (GDR) by proactively managing account health and expansion opportunities. Stakeholder Engagement: Build trusted relationships with key customer stakeholders, ensuring regular check-ins and alignment on goals, challenges, and product feedback. Cross-functional Collaboration: Act as the bridge between customers and internal teamsparticularly Sales, Professional Services, Product, RevenueOps, and Engineeringto surface insights, share feedback, and coordinate expansions or upsell opportunities. Quarterly Business Reviews (QBRs): Strategically plan and lead Quarterly Business Reviews to demonstrate product value, review KPIs, address roadblocks, and align on future goals and potential growth areas. Customer Advocacy: Champion the voice of the customer within Oloid and drive adoption, advocacy, and referenceability. Skills and Experience: Required: Customer Advocacy & Voice of Customer (VoC) Passionate about amplifying the customers voice internally, influencing roadmap and priorities, and enabling customer advocacy and referenceability. SaaS Business Model Expertise Deep understanding of the SaaS customer lifecycle, including onboarding, adoption, expansion, and renewal stages. Ability to align Customer Success strategies with recurring revenue goals. Presentation & Communication Excellence Strong verbal and written communication skills, particularly in executive presentations, Business Reviews such as Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and strategic updates. Customer Relationship Management (CRM) & Success Tools Proficiency Hands-on experience with tools like Salesforce, Gainsight, HubSpot, or ChurnZero to track customer health, manage renewals, and drive engagement. Strategic Thinking & Problem Solving Ability to anticipate challenges, resolve issues creatively, and identify strategic growth opportunities within accounts. Executive Stakeholder Management Ability to build trusted, long-term relationships with customer executives and key stakeholders, aligning on strategic goals and outcomes. Cross-Functional Communication & Influence Proven experience working across Sales , Product , Engineering , Professional Services , and Revenue Operations to deliver customer value and enable growth. Adaptability: Proven track record of growing in highly technical and fast-paced organization Preferred: Minimum 5 years upwards of relevant experience in similar role(s) Cybersecurity experience with emphasis on Identity Management Platform (IDP) Hands-on knowledge of at least one Human Resource Management System (MRMS) e.g. Experience of working directly with customers in industries with end users who are frontline workers Led a digital and business process transformation involving Cloud and SaaS technologies Educational Requirements: Bachelor’s degree in Computer Engineering , Computer Science, Data Science, or a related field required Master’s degree (MBA or equivalent) is a plus Additional certifications in Customer Success , Project Management (e.g., PMP) , or Salesforce/CRM tools are advantageous This role is ideal for someone who combines strong relationship management skills with a data-driven mindset, and who is passionate about driving value and growth for customers at scale.

The Branch Sales Manager for Micro Business Loans is responsible for expanding the branch's customer base and fostering positive relationships with customers to enhance business growth across various regions. By positioning themselves as the preferred financial partner, the incumbent will drive customer sourcing and acquisitions, cultivate strong ties with key dealers and strategic partners, and contribute significantly to the branch's revenue and profitability. Key Responsibilities include: - Implementing below-the-line activities to attract new customers in the designated area - Ensuring adherence to sales processes and optimizing Sales Officers" productivity - Leading, mentoring, and motivating the Sales Officers team - Supervising the acquisition of high-quality savings accounts from valuable customer segments - Assessing sourcing quality and identifying areas for sales team development - Enhancing customer experience to build a reputable bank brand - Overseeing recruitment, training, and performance management for sales talent at all levels - Advocating for customer needs within the organization and contributing to product innovation - Collaborating with cross-functional teams to deliver top-notch products and services Educational Qualifications: - Graduation in any discipline - Post Graduation in MBA or PGDM Experience: - 2-7 years of relevant sales experience in the banking sector This role presents a unique opportunity to drive business growth and customer engagement within the Micro Business Loans segment, making a significant impact on the branch's success and market presence.,

a thoroughBasic Information Role Title: Escalation Manager Function/Sub-Function/Vertical: Escalation Desk-CS Work Location: TDL Work Experience: 5-7 years in escalation management Experience and Skillset: Primary Responsibilities: 1. Manage Customer Escalations: Act as the primary point of contact for handling customer escalations across multiple channels (email, phone, social media, etc.). Take ownership of high-impact and sensitive issues, ensuring timely resolution and customer satisfaction. 2. Root Cause Analysis (RCA): Conduct thorough investigation into escalated issues to determine the root cause. Collaborate with cross-functional teams (Product, Technical, Operations, etc.) to resolve issues and implement long-term fixes. 3. Timely Resolution & Communication: Ensure escalations are acknowledged, tracked, and resolved within defined SLAs. Provide clear, consistent, and empathetic communication to internal stakeholders and customers throughout the resolution process. 4. Process Improvement & Prevention: Identify patterns and trends in escalations to proactively improve systems, processes, or training. Recommend and implement process changes to reduce repeat issues and prevent future escalations. 5. Stakeholder Management: Liaise with senior leadership, internal teams, and external partners to facilitate resolution of complex cases. Provide regular updates on escalation metrics, case statuses, and areas of concern. 6. Documentation & Reporting: Maintain detailed and accurate records of all escalations and actions taken. Prepare escalation reports and dashboards for leadership review. 7. Training & Knowledge Sharing: Mentor frontline support teams on effective escalation handling. Conduct periodic training sessions to ensure consistent escalation handling procedures. 8. Customer Advocacy: Champion the voice of the customer within the organization. Work to restore customer trust and strengthen long-term relationships. Preferred Qualifications: Proven experience in customer support, escalation handling, or service delivery roles. Strong communication, problem-solving, and interpersonal skills. Ability to manage multiple escalations simultaneously in a high-pressure environment. Knowledge of CRM and ticketing tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with SLA metrics, customer satisfaction KPIs (CSAT/NPS/resolution within TAT), and escalation workflows. Education: Masters in Business Administration Experience: 5-7 years of work experience in Escalations management.

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibility will be to assist our clients in realizing the full value of our solutions. If you are a proactive problem-solver who excels at building relationships and delivering exceptional service, we invite you to join our dynamic team. Your key responsibilities will include leading new customers through the onboarding process, providing training and resources for a smooth start with our platform. You will also be tasked with developing and maintaining strong relationships with clients, serving as their primary point of contact for inquiries, concerns, and feedback. Understanding customer needs and advocating for their interests within the company to shape product development based on feedback will be essential. Additionally, your role will involve proactively engaging with customers to ensure satisfaction, identifying opportunities for upselling or cross-selling, and resolving any issues efficiently in collaboration with the support team. Monitoring customer usage and performance metrics to provide insights for maximizing ROI, sharing product knowledge with customers, and collecting feedback to drive continuous improvement are also key aspects of the position. To be successful in this role, you should have at least 2 years of experience in customer success, account management, or a related field, preferably in a SaaS environment. Strong communication skills, problem-solving abilities, technical aptitude, and a customer-centric mindset are essential. You should also be a team player with strong organizational and time-management skills. A Bachelor's degree in Business, Marketing, Communications, or a related field is preferred. If you are passionate about helping customers succeed and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.,

As a Senior Account Manager at Microsoft, you will play a crucial role in driving strategic partnerships with Indian Conglomerates to support them in their transformation journeys and achieve impactful results. Your responsibilities include developing and executing account plans to meet revenue targets and customer outcomes, engaging with internal and external stakeholders to promote digital transformation strategies, and orchestrating a full customer team to build deep trust with Microsoft. You will be expected to proactively develop a strong understanding of the customer's business and industry priorities to drive new business opportunities and growth. Advocating on behalf of the customer internally, you will ensure that the needs of assigned accounts are being addressed effectively. Leading and orchestrating extended virtual teams across different solution areas, you will consistently work towards achieving growth in revenue and market share. To succeed in this role, you should have at least 10 years of experience working in diverse industries with Indian Conglomerates, focusing on driving digital transformation or other relevant work experience such as consulting or technology. A Bachelor's Degree in Business, Technology, or a related field is required, while a Master's Degree in Business Administration is considered a plus. Join us at Microsoft, where our mission is to empower every person and organization on the planet to achieve more. As part of our team, you will collaborate with a growth mindset, innovate to empower others, and work towards shared goals. Together, we uphold our values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive at work and beyond.,

As a Regional Business Head at Aristo India, you will play a crucial role in driving sales growth and expanding market presence within the South Indian region. With a focus on B2C sales, you will utilize your 10-15 years of experience to lead a high-performing sales team, build strong client relationships, and develop strategic sales strategies aligned with company objectives. Your key responsibilities will include: - Developing and implementing long-term and short-term sales strategies to achieve company goals, while staying abreast of market trends. - Forecasting sales on a monthly, quarterly, and yearly basis, and establishing review mechanisms to ensure accuracy. - Building and nurturing relationships with dealers and customers, negotiating effectively to close deals that meet or exceed company expectations. - Leading and motivating the South Regional sales team, analyzing performance metrics, and providing necessary training to achieve sales targets. - Identifying new markets for potential dealers and customers, staying informed on market behavior, trends, and product positioning. - Preparing and presenting sales reports to management, providing insights and recommendations based on market analysis. - Conducting SWOT analysis for the team, planning training sessions to address identified needs, and ensuring the highest level of client satisfaction and retention. - Driving revenue growth through up-selling, cross-selling, and strategic account planning to achieve mutual goals with key accounts. - Collaborating with internal teams to ensure seamless service delivery, staying informed on industry trends and competitor activities, and building long-term client relationships as a trusted advisor. To qualify for this role, you should have: - An MBA in Sales or related field. - 10-15 years of sales experience with significant exposure to the South Indian market. - A proven track record of leading and developing high-performing sales teams. - Strong negotiation, analytical, and strategic thinking skills. - Excellent communication and relationship-building abilities. If you are ready to take on this challenging yet rewarding role at Aristo India, visit our website at www.aristo-india.com to learn more about us and submit your application.,

The Technical Account Manager will work with customers to help them get the most out of their Zuora investments, and drive the engagement team towards an optimal solution. As a Technical Account Manager, you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products. Your previous experience with financial infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day to day work driving success at our most critical customers. You will regularly engage with your customers, including executives of large enterprises and a cross-functional and geographically dispersed team. A successful TAM utilizes their relationship management and communication skills and technical credibility to effectively communicate at all levels of the organization. **What You'll Achieve:** - Conduct requirements gathering, gap analysis, testing and support sessions with customers. - Work directly with Zuora Product Engineers on customer use cases and feedback. - Create, review and understand data/object models documentation. - Create, review and understand process flows and architecture diagrams. - Help maintain the overall customer health and be focused on the technical health of the customer. - Establish and maintain system configuration, architectures and an overall runbook for each of your customers. - Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices. - Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off. - Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations. - Provide guidance and updated best practices to customers using quarterly roadmaps and new features. - Follow up with customers to ensure delivered work meets original requirements and approved designs. - Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed. - Develops and delivers custom customer solution specific training materials. - Supports the customer with regularly scheduled calls to answer functional and technical questions. **What You'll Need To Be Successful:** - At least 3-5 years of enterprise-level experience delivering moderate to complex Revenue and Finance solutions. - At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company. - 3-5 years of enterprise-level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus. - Bachelor of Science in Computer Science or in Business preferred. - Code experience such as SQL, PLSQL, or another programming language. - Object-oriented framework experience. - Ability to review API documentation and assist customers in determining how best to use APIs and troubleshoot API integrations. - Ability to review Zuora workflows and assist customers in troubleshooting these workflows. - Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it. - Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design, and implementation. - Experience with solution implementation in the areas of revenue recognition, order-to-cash including account receivables, finance, and general ledger. - Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid-paced implementation environment. - Experience managing tasks on multiple projects simultaneously.,

Customer Success Center of Excellence Lead About the Role: Trantor delivers post-sales Customer Success as a Service for enterprise B2B SaaS companies, helping our clients drive Net Revenue Retention (NRR) growth and reduce churn through scalable, high-impact engagement. We are looking for a highly motivated and experienced Customer Success Center of Excellence Leader to join our growing organization. You will be responsible for shaping and executing the customer success delivery strategy , leading and mentoring a team of CSMs and CSEs, and driving excellence through best practices and continuous improvement . Your goal will be to create a proactive, value-led experience that enhances customer satisfaction, product adoption, and long-term retention. Key Responsibilities: Strategic Leadership: Define and implement the Customer Success delivery strategy aligned with client organizational goals. Drive initiatives that improve customer lifecycle management, product adoption, renewals, and expansion opportunities. Collaborate with post-sales practice leadership to design and execute strategies that support customer retention, adoption, and satisfaction. Work cross-functionally with practice leadership, team leads, Support, and L&D to align teams around a unified customer journey and consistent value delivery. Analyze customer data (NPS, CSAT, Churn, usage, retention, etc.) and provide actionable insights to the CS team and leadership. Team Building & Upliftment: Lead, mentor, and inspire a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) Develop career paths, training programs, and coaching plans to foster professional growth. Build a culture of accountability, empathy, customer obsession, and continuous learning. Identify and close skill gaps within the team. Best Practices & Process Optimization: Establish and document customer success best practices, playbooks, and engagement models. Drive process improvements to enhance delivery efficiency, enable data-driven decision-making, and support scalable reporting across the customer lifecycle. Implement tools and systems to support team workflows, such as CRM, CS platforms, and analytics. Design scalable health check frameworks and proactive risk mitigation strategies to support customer retention and success. Support QBRs and executive reporting with data-driven narratives and insights. Develop regular dashboards and reports for CS leadership to monitor customer health, risk, and renewal forecasts. Requirements: 10+ years of experience in Customer Success or related customer-facing roles, including 2+ years in a leadership or managerial capacity. Demonstrated success in leading high-performing, customer-facing teams with a focus on retention, satisfaction, and growth. Prior experience managing Customer Success Engineers (CSEs) is highly preferred. Strong technical aptitude, with hands-on experience or understanding of Cybersecurity and/or Database technologies considered a major advantage. Familiarity with Professional Services delivery models is a strong plus. Proven ability to leverage data and analytics to inform decisions, drive strategy, and measure success. Exceptional communication, interpersonal, and conflict resolution skills, with a customer-centric mindset. Experience with customer success operations frameworks and technology stacks including platforms such as Gainsight, Totango Proficiency in CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or similar tools. Strategic thinker with the ability to execute tactically and drive initiatives end-to-end. Comfortable working with global or multi-regional customer bases and navigating diverse cultural dynamics.

Role Overview We are seeking a dynamic, empathetic, and charismatic professional to lead our Relationship Management function. This individual will be the face and voice of Organo to our community members, building lasting bonds, resolving concerns with care, conducting meaningful engagements, and cultivating trust throughout the customer journey. This is not just a CRM role its a leadership position that blends PR, event management, hospitality, and emotional intelligence to create extraordinary customer experiences. Key Responsibilities Customer Engagement: Build strong, personal relationships with Organo residents and buyers. Be the first point of contact for addressing queries, concerns, and feedback. Follow through on all issues until closure and ensure timely communication throughout. Community Management: Design and implement community-building initiatives, events, and forums that foster trust, joy, and connection among residents. Celebrate milestones, festivals, and special occasions with the community in culturally inclusive and thoughtful ways. Customer Advocacy: Serve as the voice of the customer within Organo, presenting actionable insights to product, delivery, and service teams. Maintain a log of recurring concerns to help improve systemic service quality. Public Relations & Representation: Represent Organo in community meetings, social platforms, and external events. Handle sensitive situations with tact, diplomacy, and discretion. Team Leadership: Build and lead a customer relationship team as the company scales. Instill a culture of empathy, promptness, and excellence in service delivery. Required Skills & Qualifications 712 years of experience in customer relationship management, hospitality, PR, or community engagement roles. Excellent communication skills in English and Telugu (spoken and written). Ability to listen deeply, communicate with empathy, and resolve issues calmly. Confident event host and planner able to handle logistics, guest management, and on-ground coordination. Warm, approachable, and emotionally intelligent personality. Experience in high-value customer segments (luxury real estate, hospitality, lifestyle, or wellness brands preferred). Preferred Traits Background in hospitality, premium real estate, or luxury lifestyle brands. A peoples person who naturally makes others feel heard, appreciated, and included. High integrity and trustworthiness in handling confidential or sensitive issues.

In this role, you will be the primary point of contact for Nokias Technical Support Service, specifically dedicated to an assigned customer. You will manage difficult situations and conflicts, ensuring customer satisfaction by providing effective communication on technical, operational, and quality-related issues. You will represent the customers interests within Nokia, ensuring that their concerns are addressed and that product release notes and alerts are effectively communicated. Additionally, you will provide guidance on upgrades and retrofits when necessary and support Emergency Management (EM) teams in handling outages. Your responsibilities will also include maintaining accurate information about customer networks in relevant databases, ensuring network health from a Support Service perspective, and keeping abreast of new product introductions (NPI) and rollout activities. You will work closely with Care Program Management (CaPM) to monitor customer satisfaction, contribute to sales opportunities, and provide technical expertise for process improvement. As part of your role, you will apply advanced analytical skills to solve complex problems, offer strategic recommendations, and guide internal teams with your business knowledge. You will be expected to mentor task forces and contribute to shaping the professional direction of your organizational unit. EducationBachelors degree in Engineering, Computer Science, Telecommunications, or a related field. Experience8+ years in technical support, customer service, or a similar role with experience in managing customer relationships and providing technical guidance. Technical Skills: Strong understanding of network operations, troubleshooting, and support services. Experience with technical guidance on upgrades, retrofits, and outage management. Familiarity with product release notes, network health monitoring, and maintenance processes. Knowledge of Emergency Management (EM) and related technical aspects. Analytical Skills: Strong analytical abilities to identify and solve complex technical problems, and provide actionable recommendations to customers. Communication Skills: Excellent interpersonal and communication skills for managing customer relationships and collaborating with internal teams. Business AcumenKnowledge of how technical services integrate with overall business objectives and how to contribute to process improvement. Leadership and MentorshipExperience in mentoring and leading teams, sharing knowledge, and guiding others in their professional development. Tools and Methodologies Familiarity with network management and support tools. Knowledge of technical documentation, including product release notes and service level agreements (SLAs). Experience with customer relationship management tools is a plus. Customer EngagementAct as a key representative for the customer, ensuring clear communication on technical issues and helping to resolve complex challenges. Conflict ManagementDevelop skills in managing difficult customer situations, addressing their concerns effectively, and resolving conflicts in a professional manner. Technical LeadershipProvide technical guidance for upgrades, retrofits, and outage management, ensuring the customers needs are met with timely and efficient solutions. CollaborationWork closely with cross-functional teams, including Care Program Management and Emergency Management, to support customer satisfaction and operational excellence. Continuous LearningStay up-to-date with the latest product releases, network health updates, and emerging technologies to maintain your technical expertise. Mentorship and LeadershipLead by example, mentoring team members and providing insights into best practices for managing customer support services.

Job description for Customer Success Manager Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product, and support. Strong presentation and training skills. Customer-focused with a knack for identifying opportunities and solving problems Preferred candidate profile Excellent written and verbal communication skills specialist. Good at MS Office, Word, PowerPoint, Excel. Perks and benefits Cell phone reimbursement Health insurance Internet reimbursement Life insurance

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale unleashing the potential of businesses and people The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter By taking advantage of all structured and unstructured data securing and protecting private information more effectively Elastics complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI, What Is The Role You will have the opportunity to work with a tremendous services, engineering, and sales team and wear many hats This is a meaningful role, as a Consulting Architect, Observability you have an outstanding chance to create an immediate impact on the success of Elastic and our customers, What You Will Be Doing Deliver Elastic solutions and elastic stack expertise to drive customer business value from our products Work with clients to facilitate strategy, roadmap, design, and capacity planning in mission-critical environments workshops Strong customer advocacy, relationship building, and communications skills Comfortable working remotely in a highly distributed team Development of demos and proof-of-concepts that highlight the value of the Elastic Stack and Solutions Elastic solutions adaption and acceleration along with data modeling, query development and optimization, cluster tuning and scaling with a focus on fast search and analytics at scale Drive and manage the objectives, requirements gathering, project tasks/milestone, project status, dependencies, and timelines, to ensure engagements are delivered optimally and on time while meeting the business objectives Working closely engineering, product management, and support teams to identify feature improvements, extensions, and product defects Facilitate feedback from field back to the product, Engaging with the Elastic Sales team to scope opportunities while assessing technical risks, questions, or concerns Be a mentor to your team members, What You Bring Bachelors, Masters or PhD in Computer Science or related engineering field preferred, or equivalent combination of education, training, and experience, Minimum 5 years as a consultant, engineer or architect, Experiences in time series data ingestion, End to End Ingestion methods (Agent, Beats, and Logstash), Familiarity with messaging queues (Kafka, Redis), Experiences in Ingest optimization, data streams and sharding strategy, Experiences in Ingest lag analysis and improvement, Knowledge of Elastic Common Schema, data parsing and normalization, Enable customer to adapt Elastic Observability Solution and related OOTB features, Design and Build custom visual artifacts and understanding of key critical metrics that make valuable contributions to your customer Identify thresholds for alerting, Familiarity with Fleet and agent installation policies, and scalability considerations, Knowledge in deploying enterprise observability (Metrics and Logs) solutions at scale (Application performance monitoring (APM), User experience monitoring (UEM), Infrastructure optimization, Network visibility and monitoring), Experience leading observability projects at both the architectural and program level, Experience working with monitoring tools that integrate into service management, Experience working to deliver and complete professional services engagements, Experience as a public speaker to large audiences on enterprise infrastructure software technology to engineers, developers, and other technical positions, Hands-on experience and an understanding of Elasticsearch and/or Lucene, Excel at working directly with customers to gather, prioritize, plan and implement solutions to customer business requirements as it relates to our technologies, Understanding and passion for open-source technology and knowledge and proficiency in at least one programming language, Strong hands-on experience with large distributed systems and application infrastructure from an architecture and development perspective Knowledge of information retrieval and/or analytics domain, Understanding and/or certification in one or more of the following technology Kubernetes, Linux, Java and databases, Docker, Amazon Web Service (AWS), Azure, Google Cloud (GCP), Kafka, Redis, VMs, Lucene, Occasional travel up to 20% Bonus Points: Big 4 Experience Deep understanding of our product, including Elastic Certified Engineer certification Comfortable with Ansible, JavaScript, Terraform ECK experience or Kubernetes Knowledge of machine learning and Artificial Intelligence (AI) Proven understanding of Java and Linux/Unix environment, software development, and/or experience with distributed systems Experience and curiosity about delivering and/or developing product training Experience contributing to an open-source project or documentation Additional Information We Take Care Of Our People As a distributed company, diversity drives our identity Whether youre looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life Your age is only a number It doesnt matter if youre just out of college or your children are; we need you for what you can do, We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do, Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently We need that Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation, We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic co We will reply to your request within 24 business hours of submission, Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U S export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk Peoples Republic (DNR), and the Luhansk Peoples Republic (LNR) If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role Please note that national origin and/or nationality do not affect eligibility for employment with Elastic, Please see here for our Privacy Statement, Different people approach problems differently We need that

Looking only for BTech (CS/IT)/BSc (IT)/BCA as undergraduation and full time MBA Management Trainee Customer Success Customer Success Group Mumbai Welcome to BUSINESSNEXT, where we believe in maximizing your true potential while doing something purposeful, we invite you to #UNLIMIT with us. Our commitment to innovation and forward-thinking is reflected in everything we do, and we're looking for like-minded individuals to join our team. If you're looking for a rewarding career in a company that values your creativity, collaboration, and innovation, we invite you to explore this opportunity and join us in being #UpForTomorrow. The Opportunity: Are you ready to champion customer success in the dynamic world of Banking, Financial Services, and Insurance (BFSI)? As our Customer Success Manager for BFSI CRM, you'll be at the forefront of driving client satisfaction, product adoption, and showcasing the transformative power of our CRM solution. You'll serve as the linchpin between our sales, product, and delivery teams, ensuring that every client's objectives are not just met but exceeded. Objectives aligned to this role: Solution Design, Sales Support & Overall Business Growth. What would you do? Strategic Alignment Ninja : Harmonize client objectives with product capabilities through seamless collaboration with sales, product, and delivery teams. Create customer champion/coach achievement illustration - working Value Maestro : Ensure the successful realization of organizations digital transformation objectives. Conduct captivating product value workshops and pitches that unveil the game-changing impact of our CRM solution on BFSI operations. Demonstration Dynamo : Wow clients with tailored product demos that address their unique challenges and ignite their excitement for our solution. Feedback Connoisseur : Implement customer surveys to uncover insights, drive continuous improvement, and elevate customer satisfaction to new heights. Issue Resolution Sorcerer : Cast spells of satisfaction by swiftly addressing client concerns and ensuring their voices are heard. Trusted Partner: Guide Business and enterprise solutions leaders make smart investment decisions by providing context and support to help teams collaborate, building better flexibility, agility, and autonomy in decision making, and enabling faster speed to value and time to market. Product Influencer: to support a scalable framework of IT assets and business processes aligned to corporate governance that supports the organization to deliver on its goals and strategic objectives. Dynamic Collaborator : Involve Solution Architects as needed for enterprise solution specific in-depth discussions or demos. Measure of Success Implement and drive Customer Advocacy Board minimum 1 each quarter. Support in product and delivery pitches to drive positive revenue growth. Engage with customers for joint vision creation and drive minimum 2 Co – Innovation ideas for each quarter Required Skills Excellent communication and presentation skills Knowledge of BFSI IT domain Demonstrated ability to communicate clearly with business and IT Follows industry technology trends through self-study and formal training and shares that knowledge internally and externally via pitch decks white papers, blog posts and social media. Extensive experience in product showcase with an exceptional knack for storytelling. Create and deliver presentation of Level 2 product demos. Deep knowledge of enterprise product architecture Excellent proficiency in English communication, both written & verbal. Continuously research the constantly evolving technology and product landscape and advice on the right selection and use of tools/technologies critical to supporting business transformation and optimization efforts. Contribute to Product research based on competition analysis. Strong analytical skills, in-depth knowledge enterprise ecosystem and web-based products/applications, B2B enterprise across BFSI vertical. Identifying and resolving cross-project interdependencies and a proven ability to juggle several initiatives and shift priorities as needed. Consulting experience working for Enterprise Clients across BFSI with spectacular client references. Behavioural Attributes: Excelling in coordinating individuals, processes, systems, and metrics to achieve exceptional implementations. Effective influencer, collaborator, and strategic planner capable of leading at all organizational levels, particularly in complex environments. Inspires and influences teams, key resources, management, and customer stakeholders to align with and achieve business objectives. Thrives in challenging situations and excels in delivering results under tight timelines. Cultivate a continuous learning culture with a strong focus on staying updated. Academic Qualification: Computer Engineering/ equivalent technical qualification from a reputed college/ university Good understanding of current technology trends along with ultra-scalable systems Proficient in effectively communicating with internal stakeholders across various domains, including technology and business. Meet The Team Connect with the team that loves the challenge of solving business problems, just like you! Anjan Pandey AVP-CSM Avadhoot Athawale VP-CSM WHY BUSINESSNEXT? WIIFM, you ask? Well, lots of real, get-your-hands-dirty gigs, building cool products for the BFSI industry that is rapidly digitizing. Expect a challenging work experience that you’re unlikely to get in a Services Company. Does that excite you? Some Quick Facts : Ours is an inspiring Garage-to-Unicorn Product story that has been scripted by gifted technologists who’re just like fastest growing SaaS companies in India, especially in the BFSI industry, with a global footprint, serving over 1 million+ users across 50+ countrie s. Are we on a Mission? We sure are - on an 8-year Moon-shot Mission to be specific. We want to accelerate the World’s transition to intuitive, digital, and joyful financial experiences and become a Decacorn in the process. To UNLIMIT your true potential with us is to traverse a journey through our core values from a space of Care: Care for self and hence choose to be Happy (Happy People) Unlearn the old and learn new things to come out of the comfort zone, overcome fear of the unknown and grow (Learning & Growth) As Learning and Growing becomes a Habit, naturally Innovate to solve problems (Innovation) That's when the Customer is Happy (Happy Customers) and acknowledges that the products and services given by us have made life and business awesome and helped the Customer to be #UpforTomorrow Come, #Unlimit your true Potential today to be #UpForTomorrow: We exist for growth and development: We’re a company that is built on a Coaching Culture, committed to supporting employees to reach their full potential, helping them achieve their professional goals while contributing to the Moonshot. We thrive on clear, lucid Objectives & Key Results (OKRs). A trusting, transparent relationship where an Individual’s OKRs, lock into the department’s which, in turn, lock into the Company’s! We thrive by being proactive: Our Brand tagline "Up For Tomorrow" implies being proactive and forward-thinking, and our Culture Philosophy of "Unlimit" speaks of having no limits on what one can achieve. You can expect a culture that will constantly encourage you to take initiative and be proactive in your career, taking charge of your own professional development. Caring for People is our Business, and a Values-led Culture is our Profit. We just happen to use tech in the process. About BUSINESSNEXT Started as CRMNEXT, an India-born MNC with proven expertise in driving digital transformation at large banks and insurance businesses in customer engagement, modernizing sales, and servicing, it led India’s visibility on the global platform as a deep-tech IT product center capable of heralding digital disruption. Today, as BUSINESSNEXT, it powers 1 million+ user across 65,000 branches and call centers, managing 1 billion end customers worldwide. It has helped leading banks to open over 200 million digital accounts, issue 100 million cards and approve over $25billion loans over the last two years. Recognized as a Visionary by leading industry analysts, we leverage technology, innovation, and experience to relentlessly deliver incredible, unique, and human experiences, acing the volatile and complex business environment. BUSINESSNEXT suite comprises CRMNEXT, CUSTOMERNEXT & DATANEXT which are AI and ML-driven cloud-agnostic platforms dedicated to enabling digital transformations. BUSINESSNEXT has its USA headquarter in Raleigh, North Carolina and its international headquarter in Noida, India. It has a footprint across 5 continents and direct offices in 14 countries across the U.S.A, MEA, and APAC. #Unlimitto be #UpForTomorrow

Job description: Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product, and support. Strong presentation and training skills. Customer-focused with a knack for identifying opportunities and solving problems Preferred candidate profile: Excellent written and verbal communication skills specialist. Good at MS Office, Word, PowerPoint, Excel. Perks and benefits: Cell phone reimbursement Health insurance Internet reimbursement Life insurance

As the primary point of contact for assigned customers, you will manage technical support, resolve issues, and represent customer interests within the company. Your role includes analyzing product updates, supporting during outages, collaborating with teams to enhance service, and maintaining optimal network health from a Service Warranty Support perspective. You Have: Technical ExpertiseProficient in network operations, technical support services, and troubleshooting. Customer CommunicationExcellent verbal and written communication skills, especially in customer-facing scenarios. Analytical AbilitiesCapable of analyzing product release notes, alerts, and customer feedback to provide actionable recommendations. Service Warranty Support KnowledgeUnderstanding of upgrade and retrofit processes within the scope of Service Warranty Support (SWS). Emergency Management FamiliarityKnowledge of Emergency Management (EM) practices, particularly outage management. Network Data ManagementProficiency in maintaining network data and customer information in relevant databases. It would be nice if you also had: Business AcumenUnderstanding of how technical services contribute to overall business goals. Advanced Problem-SolvingAbility to approach complex issues from a fresh perspective. Customer Relationship ManagementYou will be the voice of the customer, managing complex technical support situations and working to resolve conflicts effectively. Network Health and Technical ExpertiseYoull maintain a strong understanding of the customers network, providing ongoing technical support and analysis to ensure optimum performance. Sales and Service Improvement OpportunitiesYou will share sales opportunities and identify areas for service improvements, actively contributing to business growth. Cross-Functional CollaborationYoull work closely with various internal teams such as Care Program Management, Emergency Management, and Sales, helping improve internal processes and service delivery. Mentorship and LeadershipAs a mentor, youll share your knowledge with team members, guiding their development and improving overall team performance.

Role & responsibilities Lead, mentor, and develop a team of Customer Advocacy Specialists. Set performance goals, monitor KPIs, and conduct regular feedback sessions. Serve as a point of escalation for complex or sensitive customer issues. Build and maintain strong relationships with key accounts to promote long-term loyalty. Identify opportunities to improve customer journeys and support processes. Implement tools and systems that streamline communication and engagement. Create and maintain documentation for customer interaction best practices. Prerequisities Bachelor's degree in Business, Marketing, Communications, or a related field. 5+ years of experience in Customer Success, Support, or Advocacy, with team handling experience. Excellent communication, interpersonal, and conflict resolution skills. Strong analytical mindset with a focus on data-driven decision-making.

We are looking for a driven Product Marketer who will be responsible for crafting compelling product narratives, understanding ICPs, writing product pages and landing content, and helping marketing with GTM strategies. You will provide competitive intelligence, messaging, and positioning of our products. The company will depend on you to define its products for better market understanding. If you are passionate about carefully researching customer needs and developing great communication strategies to answer them, we have the perfect job for you! Key Responsibilities: Market research Analyze market trends and the competitive landscape to identify opportunities and challenges for Inogic products. Bring in a nuanced understanding of the target audience and their pain points. Product positioning and messaging Create clear product messaging and positioning to make the product stand out from the competition. Go-to-market strategy Work with other team members to create and execute product launches. Also, collaborate with marketing and sales to manage the calendar for creating and releasing content Sales Enablement Support sales channels by training them on the problems the product solves and how to use internal and external collateral. Analyzing performance Analyze the performance and effectiveness of go-to-market activities. Calculate ROI, tweak messaging, and optimize targeting. Content creation Create compelling content to communicate the product's value to the target audience. Determine the type of content to create and distribute Required Skills : Strong written and verbal communication skills 2+ Years of exp in Product Marketing Significant B2B product marketing and copywriting experience Deep understanding of market trends Firm grasp of ways to develop strategic product marketing campaigns High degree of empathy for users perspectives Interested candidates can send in their resume on jobs@inogic.com or whatsapp 8452974856

Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates. The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers. The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers. The ideal candidate will coordinate and prioritize business critical cases/events and will be responsible for driving escalations and incidents for these customers, managing internal and external communications with stakeholders, including but not limited to C-level executives. You will: Work with Workday's largest strategic accounts to build positive relationships Prioritise multiple accounts simultaneously Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment Become an authority in Workday's Architecture and leverage it on all engagements as needed Demonstrate proficiency in Workday products: HCM, Payroll, Financials Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues Own and drive escalated issues blocking production success Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems Carry out regular review of customer cases to identify trends Champion and advocate for customers with internal and external stakeholders Manage meaningful situations in a fast paced environment Chair roundtables to ensure close communication and relationship building with key stakeholders Serve on and actively participate in customer steering committee meetings Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools Pilot new programs and drive continuous improvement initiatives for production customers Travel occasionally up to 25% of the time Participate in our 24x7 program

Role & responsibilities Client Relationship Management: Build and maintain long-term relationships with customers, ensuring they achieve their business objectives with Emarson Infotechs solutions. Onboarding & Training: Guide new customers through the onboarding process, providing training and resources to maximize product adoption. Customer Advocacy: Serve as the voice of the customer within Emarson Infotech, gathering feedback and driving continuous improvements. Account Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs and work closely with the sales team to drive business growth. Proactive Support & Issue Resolution: Address customer concerns, troubleshoot issues, and collaborate with internal teams to provide timely solutions. Performance Tracking: Monitor key success metrics such as product usage, customer engagement, and satisfaction scores to ensure a high level of retention. Strategic Consultations: Conduct regular business reviews with clients to align solutions with their evolving needs and digital transformation goals. Preferred candidate profile Bachelors degree in business, IT, or a related field. 2-5 years of experience in customer success, account management, or a related role in the IT/networking industry. Strong understanding of network integration, infrastructure solutions, and enterprise IT environments. Excellent communication, interpersonal, and problem-solving skills. Ability to manage multiple accounts and projects simultaneously. Experience with CRM tools (e.g., Salesforce, HubSpot) is a plus. Customer-focused mindset with a passion for delivering value.

The Care Customer Technical Associate is the primary technical liaison between the customer and Nokia Care organisation for technical support activities and builds trusted advisor relationship with his / her designated customer, advocating for customer interests within Nokia. Acts as a resource having up-to-date, detailed technical knowledge of his / her designated customer network as well as product expertise. Provides technical guidance to software service team to deliver customer-oriented solutions. You have: Strong expertise in BNG, CGNAT, Radius, Routing Protocols, MPLS, L2/L3 VPNs. Hands-on experience with Nokia CLI and platforms like 7750 SR, 7250 IXR. Solid understanding of network operations, troubleshooting, and support processes. Proven ability to manage customer relationships and provide technical guidance. Excellent analytical and problem-solving skills for complex technical issues. Strong communication skills for effective collaboration and customer engagement. It would be nice if you also had: Nokia certifications (NRS-I, NRS-II or equivalent). Experience with network management tools and CRM platforms. Provide expert-level technical support on BNG, CGNAT, Radius, Routing Protocols, MPLS, and L2/L3 VPNs, ensuring timely issue resolution and proactive network optimization. Manage customer relationships, acting as a trusted technical advisor and delivering guidance on upgrades, retrofits, outage handling, and maintenance. Utilize Nokia CLI and platform knowledge (7750 SR, 7250 IXR, etc.) to support network configurations, troubleshooting, and performance tuning. Lead and mentor technical teams, sharing knowledge, guiding professional growth, and supporting cross-functional collaboration. Develop and maintain technical documentation, including system health reports, release notes, and customer-facing materials aligned with SLAs. Collaborate with internal teams to align technical support activities with business objectives and continuous process improvements. Perform in-depth analysis of network issues, providing actionable insights and long-term solutions to enhance network reliability and performance. Support network operations and emergency management by leveraging monitoring tools, technical expertise, and structured response plans.