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Netcore Cloud
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Campaign Execution & Helpdesk Support (Associate)

Campaign Execution & Helpdesk Support (Associate)

Netcore Cloud

0 - 3 years

0 Lacs

navi mumbai maharashtra

Posted:6 days ago| Platform: Shine logo

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Skills Required

campaign execution email sms voice automation html ui troubleshooting customer advocacy linux troubleshooting sql dns html css microsoft excel powerpoint helpdesk support backend knowledge english communication

Work Mode

On-site

Job Type

Full Time

Job Description

As an Associate in Campaign Execution & Helpdesk Support at Netcore Cloud, you will play a key role in ensuring the successful execution of digital campaigns and providing technical support to clients. Your responsibilities will include planning and executing various campaigns such as Email, SMS, Voice, and Automation, monitoring campaign performance, and making necessary HTML modifications. Additionally, you will provide first-level technical support through phone, email, and ticketing tools, troubleshoot customer-reported issues, and handle ticket resolutions effectively. You will be expected to excel in technical and process excellence by performing root cause analysis on recurring issues, leveraging UI and backend knowledge for effective troubleshooting, and recommending process improvements based on customer feedback. Your role will also involve acting as a trusted advisor to clients, maintaining high standards of communication, and driving customer success by ensuring quality and satisfaction. To be successful in this role, you should have 0-1 years of experience in a Support Team role, strong customer-facing skills, and hands-on experience with ticketing systems and customer handling. Technical knowledge in Linux troubleshooting, SQL, DNS, HTML, and CSS is essential, along with proficiency in Microsoft Excel/OpenOffice Calc and PowerPoint. Excellent written and spoken English communication skills, self-motivation, collaboration, and flexibility to work the evening/night shift are also required. Joining Netcore Cloud will provide you with the opportunity to work with a market leader in IT Services, a company known for its performance track record, and a role that offers diverse learning opportunities.,

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Campaign Execution & Helpdesk Support (Associate)