17 Helpdesk Support Jobs

You will be supporting experienced Sourcing Specialists and working on projects/matters of limited complexity. Through this role, you will gain experience in the procurement process, commercial and contract management. Building relationships with stakeholders involved in procurement activities will be a key aspect of your responsibilities. You will support local purchases within a limited scope with a primary focus on tactical purchasing. Your primary responsibilities will include processing routine PR-PO (Purchase Requisitions-Purchase Orders), monitoring the preparation of purchase orders in alignment with final negotiations with selected suppliers, Client quality requirements, and organizational targets. Additionally, you will be responsible for providing first-line helpdesk support for stakeholders and suppliers, escalating queries to senior team members when necessary. Communication with external suppliers via email and phone, answering user queries regarding the procurement process, and handling administrative duties related to purchases will also be part of your role. It will be essential to ensure compliance with company guidelines, purchasing policies, and procedures while delivering high-quality, professional, and proactive day-to-day service to the Client as per agreed SLAs/KPIs. Proficiency in upper-intermediate English (B2) is required along with the ability to collaborate effectively with the team and stakeholders. Managing priorities, deadlines, and tasks efficiently to achieve goals, along with possessing good communication and interpersonal skills, customer service orientation, attention to detail, analytical and problem-solving skills are essential for this role. Moreover, having a basic knowledge of Microsoft Office programs, particularly Excel, being energetic, and having a willingness to learn will be beneficial.,

Black Duck Software, Inc. is dedicated to assisting organizations in building secure, high-quality software to minimize risks and enhance speed and productivity. As a recognized leader in application security, Black Duck offers SAST, SCA, and DAST solutions that empower teams to efficiently identify and resolve vulnerabilities and defects in both proprietary code and open source components. By leveraging a combination of cutting-edge tools, services, and expertise, Black Duck enables organizations to optimize security and quality in DevSecOps and throughout the software development life cycle. We are currently looking for a proficient and experienced SFDC Certified Administrator & Production Support to join our team. In this role, your primary responsibility will be to deliver top-notch support to end-users by troubleshooting issues, maintaining system integrity, and collaborating with stakeholders to address operational challenges related to Black Duck's core enterprise applications. While this position is not focused on development, it necessitates hands-on proficiency in Salesforce and NetSuite applications, problem-solving abilities, and effective communication skills. As a member of the Enterprise applications team, you will have the opportunity to work in a collaborative and innovative environment where your contributions will directly impact global business operations. **Role Responsibilities:** **Application Support & Troubleshooting:** - Serve as a Tier 2 support resource for resolving escalated issues with Enterprise Applications including Salesforce (SFDC), Boomi, and NetSuite applications. - Debug and troubleshoot Salesforce Flows, Apex code, and other configurations to pinpoint and resolve root causes of issues. - Collaborate with multiple development teams to address and resolve production issues related to system integration, including troubleshooting complex challenges involving REST API, system permissions, and other integration components. **SQL & Database Troubleshooting:** - Write and analyze complex SQL and SOQL queries to identify data inconsistencies or issues. - Possess a strong understanding of relational databases and data models in Salesforce, NetSuite, and other integrated applications. **NetSuite Administration & Support:** - Provide support for NetSuite UI issues and perform general administrative tasks. - Troubleshoot integration or data discrepancies related to NetSuite. **System Administration:** - Install and manage SFDC packages, perform data imports/exports, and configure system settings. - Analyze integration failures and data exchange issues. - Support ongoing Salesforce administration tasks such as updating user permissions and creating new users. **Customer & Stakeholder Communication:** - Act as the main point of contact for business users, ensuring clear and effective communication regarding issue resolution. - Explain technical issues in a non-technical manner to business users. - Manage end users" expectations to ensure high customer satisfaction. **Documentation:** - Create detailed user stories in Jira to facilitate efficient issue resolution by the development team. - Maintain comprehensive documentation for troubleshooting processes, known issues, and resolutions. **Required Qualifications:** - Prior experience in customer service or helpdesk support. - Excellent verbal and written communication skills to interact effectively with business users and technical teams. - Ability to manage SLAs, track tickets, and ensure timely issue resolution. - Strong analytical skills to troubleshoot and debug production issues efficiently. - SFDC Administrator Certification is mandatory. - Proficiency in Salesforce administration, APEX code, and SFDC data structures. - Ability to write and analyze complex SQL queries and understand relational databases. - Expertise in SFDC Flow Automation. - Familiarity with REST API concepts. - Extensive knowledge of Salesforce Communities and their configuration. - Experience working with Jira or similar tools for creating detailed user stories. **Preferred Qualifications:** - Experience supporting enterprise-level applications in a fast-paced environment. - Platform Developer Certification. - Experience working with CPQ. - Familiarity with NetSuite, including basic navigation and key functionality. - Understanding of ServiceNow or similar IT service management tools for incident tracking. Join Black Duck Software, Inc. and be a part of our dynamic team where your expertise will make a significant impact on our global business operations.,

We are seeking a highly motivated and detail-oriented individual to join our IT team as a System Administrator. As a System Administrator, you will play a crucial role in maintaining, upgrading, and managing our software, hardware, and networks to ensure smooth and efficient operation of our technology infrastructure. Your responsibilities will include providing support to end users, troubleshooting IT-related issues, and contributing to the overall success of our IT operations. Your day-to-day tasks will involve Linux OS installation, configuration, and troubleshooting, along with basic knowledge of routers, switches, firewalls, and wireless access points. A solid understanding of networking principles such as TCP/IP, DNS, DHCP, and firewall configuration will be essential. Additionally, you will be involved in network point I/O activities, hardware and software error troubleshooting, network outage diagnosis, and helpdesk support efforts to resolve desktop applications and equipment issues promptly. To excel in this role, you should possess a degree in Information Technology, Computer Science, or a related field, and have a basic understanding of networks, hardware, and software. Knowledge of operating systems like Windows, Linux, and macOS will be advantageous. Strong problem-solving, analytical, communication, and interpersonal skills are essential, along with the ability to work effectively in a team and manage multiple tasks efficiently. This is a full-time, permanent position with benefits such as paid sick time, Provident Fund, and a performance bonus. The work schedule is on a day shift from Monday to Friday with morning shifts and weekend availability. The work location is in person, and the application deadline is 10/03/2025.,

An IT Service Management Specialist plays a crucial role in managing IT tickets, service operations, and queue management on a day-to-day basis. In this position, you will collaborate with Vendor partners to oversee open tickets, ensure proper closure of tickets with business response, and serve as the first level of escalation for issues beyond the Vendor partners" scope. Your responsibilities will also include escalating issues for resolution, being available 24/7 for escalations, and striving for first-time resolution within SLA. As the primary point of contact with customers, you will maintain ownership of faults, provide timely updates, prioritize issues effectively, and communicate solutions clearly and confidently to end users. This role demands excellent customer service skills, troubleshooting abilities, and a proactive approach to incident supervision from initiation to resolution. You will also be responsible for identifying and escalating recurring issues or service risks, sharing knowledge with team members, and demonstrating a customer-centric support approach. To excel in this role, you should have 4-6 years of experience in managing ITSM and IT Operations portfolios, with a strong background in Incident Management, Problem Management, and Service Catalog/Service Requests within the ITIL Framework. Your expertise should extend to creating, documenting, and disseminating IT processes, conducting root cause analysis, and fostering strong relationships with both business and IT stakeholders. Additionally, possessing ITIL Certifications would be advantageous. In terms of technical skills, you should be well-versed in Meta Services Exposure, API Usage and monitoring, AI/ML applications, Large Language Models (LLM), ChatGPT, ChatBot technologies, and GCP/Cloud platforms. Experience with mandatory Meta Services exposure, API Knowledge, AI/ML applications, LLM, ChatGPT, ChatBot technologies, and exposure to GCP Cloud is essential for this role. Overall, this position requires a proactive, customer-focused mindset, strong technical acumen, and the ability to collaborate effectively with internal and external teams to deliver exceptional service experiences and drive continuous improvement in IT service management.,

As a member of our team at the Portland-based SaaS product company, you will be responsible for various roles and responsibilities. You will test application performance to identify potential bottlenecks, propose solutions, and collaborate with developers to implement fixes. Installing software applications essential for employee roles will also be a key part of your duties. Furthermore, you will manage and monitor all installed systems and infrastructure, diagnosing, resolving, and documenting technical issues as they arise. Custom script writing and maintenance to enhance system efficiency and automation will be crucial tasks. Your support will extend to both MAC and PC, complying with established protocols for software installation, as well as providing Helpdesk and Remote Desktop support. To excel in this role, you must have a solid understanding of computer hardware, operating systems, and networking. Demonstrating a passion for learning and sharing the latest technology trends is essential. The ability to quickly adapt in an agile startup environment is highly valued. Strong oral and written communication skills are necessary, coupled with a willingness to work night shifts. Ideally, you should have 0 to 2 years of experience and hold a qualification such as BE/ BTech/ BCA/ BSc or any PG degree. Your workspace requirements are pivotal for optimum performance. You should have a private workroom conducive to handling calls and be prepared for video calls at all times, as they are integral to maintaining human connections in a remote work setting. A stable internet connection with speeds exceeding 100 MBPS for both downloads and uploads is necessary, preferably wired through LAN for reliability. In addition, a power backup solution is advised to mitigate disruptions caused by frequent power cuts. Join our team of dedicated professionals working towards revolutionizing the concept of remote work. Collaborate with engineers, designers, testers, product experts, customer experience associates, and marketers from around the globe to create innovative solutions. Our products and services enable businesses to enhance productivity, flexibility, and scalability. Together, we can transform the way the world operates!,

As an IT Infrastructure and Support Specialist, you will be responsible for managing various aspects of the company's IT infrastructure and providing efficient technical support to employees. Your key responsibilities will include: IT Infrastructure Management: - Setting up, maintaining, and troubleshooting network systems including LAN, Wi-Fi, VPN, and firewalls. - Managing server infrastructure, data storage, and backups, whether on-premise or in the cloud. - Ensuring system uptime and performance for offices and remote teams. User Support & Helpdesk: - Providing technical support for hardware, software, and peripherals used by employees. - Handling onboarding/offboarding processes for employees regarding system access and provisioning. - Maintaining a ticketing system to track and resolve IT-related issues effectively. Application & Software Management: - Deploying, configuring, and maintaining industry-specific tools such as AutoCAD, Revit, SketchUp, BIM tools, project management tools, and collaboration platforms. - Managing software license procurement and renewals efficiently. Cybersecurity & Compliance: - Implementing and monitoring endpoint security, antivirus, and encryption solutions. - Conducting regular data backups and ensuring disaster recovery preparedness. - Ensuring compliance with IT policies, especially concerning client confidentiality and data protection. Cloud Services & Collaboration Tools: - Administering cloud platforms like Microsoft 365, Google Workspace, or Autodesk Cloud. - Integrating systems to facilitate cross-functional collaboration among different teams. Vendor & Asset Management: - Coordinating with IT vendors and service providers for hardware/software procurement. - Maintaining IT asset inventory and managing their lifecycle effectively. Digital Transformation & Automation: - Collaborating with internal stakeholders to identify process inefficiencies and propose IT-enabled solutions. - Implementing automation tools to streamline workflows and enhance operational efficiency. Support For Remote And Hybrid Work: - Ensuring smooth functioning of remote access, secure logins, and cloud-based resource availability. - Setting up and supporting video conferencing, digital whiteboards, and collaborative project tools. Additionally, you will be involved in: - Participating in IT budgeting and strategy planning. - Leading IT audits and driving initiatives for digital innovation such as smart offices and IoT-based sensors. - Supporting BIM data management and integration with project management dashboards. Overall, you will play a crucial role in ensuring the smooth operation of the company's IT infrastructure, providing technical support to employees, and driving digital transformation initiatives.,

As a member of the Global CRM Team at Bain & Company, you will play a crucial role in supporting the firm's usage of Salesforce CRM system. Your primary responsibilities will include leading a Support Hub for the global CRM team to assist frontline leaders in achieving commercial objectives, relationship cultivation, and pipeline management. Based at Bains Global Business Services office in Gurgaon, India, you will focus on providing end user training and ensuring all users are fully educated on CRM functionality and associated applications. Your role as a Salesforce expert trainer involves conducting direct end user training sessions and facilitating user champions to train their peers. It is essential to stay informed about frequent updates to Bains CRM system and incorporate these updates into training materials and the helpdesk knowledge base. Additionally, you will manage the ServiceNow based helpdesk supporting approximately 4,000 users, addressing questions, requests, and system issues with expert-level knowledge of Salesforce and Bains business processes. You will also play a key role in summarizing helpdesk trends and user feedback to represent the voice of the customer to the product teams. Collaboration is a key aspect of this role as you will work with US-based team members, internal stakeholders from different departments, and end users from 65 offices worldwide. Attention to detail and excellent communication skills will be critical for success in this position. Your essential functions will include driving tactical training initiatives for CRM user adoption, developing and delivering training programs, providing onboarding training for new users, acting as a subject matter expert on designated CRM products, leading special projects related to CRM training and adoption, and maintaining and updating training materials. You will also be responsible for managing helpdesk support operations, categorizing and resolving tickets promptly, escalating technical issues effectively, addressing user queries while providing training on CRM features, and collaborating with a support hub in North America. To qualify for this role, you should have a Bachelors degree in a related field, minimum 3 years of hands-on Salesforce experience, 8 years of prior experience in CRM or enterprise database/information systems, deep knowledge of Salesforce, excellent English communication skills, and experience in managing helpdesk operations or troubleshooting. Preferred qualifications include a Masters degree in a related field, Salesforce certifications, and knowledge of ServiceNow, BoardEx, or Introhive. Your proactive approach, strong analytical mindset, customer service orientation, organizational skills, attention to detail, and ability to work independently in a fast-paced environment will be essential for success in this role at Bain & Company.,

You will be joining Bain & Company, a renowned international management consultancy firm known for its excellence in assisting major corporations globally with strategy formulation, acquisitions, organizational design, and performance improvement. Bain & Company consistently ranks among the top 10 best places to work. Your primary role will be on the Global CRM Team, where you will support the firm's utilization of a Salesforce CRM system. You will lead a Support Hub for the global CRM team, assisting frontline leaders in achieving commercial objectives, fostering relationships, and managing pipelines. Your responsibilities will include providing tactical training for CRM users and offering end-user support through the helpdesk. This position is based at the Gurgaon, India office of Bains Global Business Services. Your focus will be on end-user training, ensuring a comprehensive understanding of CRM functionality and related applications. As a Salesforce expert trainer, you will conduct direct end-user training and facilitate user champions to train their colleagues. Staying updated on frequent CRM system updates is crucial, as you will need to incorporate these changes into training materials and the helpdesk knowledge base. Moreover, you will manage the ServiceNow-based helpdesk supporting approximately 4,000 users. This involves triaging helpdesk tickets appropriately, handling usage questions with expert-level Salesforce knowledge, and representing user feedback to the product teams. Collaboration with various colleagues, stakeholders, and end-users worldwide will be essential for success in this role. Your key responsibilities include driving tactical training initiatives for CRM user adoption, providing onboarding training for new users, acting as a subject matter expert on CRM products, leading special projects related to CRM training and adoption, maintaining training materials, recommending digital adoption strategies, and advising users on firm policies and best practices. Additionally, you will manage helpdesk support operations, ensuring prompt resolution of tickets, escalating technical issues effectively, addressing user queries, collaborating with a North American support hub, conveying user feedback to product teams, analyzing helpdesk trends, and optimizing helpdesk processes for efficiency. To qualify for this role, you should hold a Bachelor's degree in a relevant field, have a minimum of 3 years of Salesforce experience, possess strong communication skills, demonstrate experience in managing helpdesk operations, exhibit analytical thinking, be customer-oriented, detail-oriented, adaptable, and have a proactive approach to problem-solving. Preferred qualifications include a Master's degree, Salesforce certifications, and knowledge of ServiceNow, BoardEx, and Introhive.,

NTT DATA is looking to hire a Helpdesk Senior Representative- Technical Troubleshooting to join the team in Bangalore, Karnataka (IN-KA), India. If you are an exceptional, innovative, and passionate individual seeking to be part of an inclusive, adaptable, and forward-thinking organization, then this opportunity is for you. At NTT DATA, we believe that having the right people on board enables endless possibilities. The quality, integrity, and commitment of our employees are crucial to our company's growth, market presence, and our ability to assist clients in staying ahead of the competition. We are dedicated to hiring the best talent and supporting their professional and personal growth to ensure a promising future for both NTT DATA and its employees. NTT DATA, Inc. is currently seeking a Helpdesk Senior Associate to join the team in Noida. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a value of $30 billion. We cater to 75% of the Fortune Global 100 companies and are devoted to aiding clients in innovating, optimizing, and transforming for long-term success. As a Global Top Employer, we have a diverse team of experts in over 50 countries and a robust partner ecosystem that includes established and start-up companies. Our services range from business and technology consulting, data and artificial intelligence, industry solutions, to the development, implementation, and management of applications, infrastructure, and connectivity. We are recognized as one of the leading providers of digital and AI infrastructure globally. NTT DATA is part of the NTT Group, which invests more than $3.6 billion annually in R&D to empower organizations and society to confidently transition into a sustainable digital future. Visit us at us.nttdata.com.,

The primary responsibility of this role is to provide first contact resolution via phone, email, or Teams chat and convey solutions for computer systems, software, and hardware. You are expected to properly escalate unresolved queries to the next level support and track, route, and redirect problems to the correct resources. Additionally, you will write and conduct training sessions for computer users and ensure the daily performance of computer systems. Your troubleshooting skills will be crucial as you will be required to ask the right questions to determine the nature of a problem and walk clients through the problem-solving processes. Face-to-face interaction with clients is also a part of this role. Furthermore, you will be responsible for installing, modifying, and repairing computer hardware and software, as well as troubleshooting computer peripherals for users. Running diagnostic programs, performing general cleanup maintenance tasks, and resolving connectivity issues with Local Area Networks (LAN), Wide Area Networks (WAN), and Wireless access points are also key aspects of this position. You will be expected to maintain a knowledge base of procedures, products, and services for both help desk and self-help tools, follow up with clients, provide feedback, and ensure that problems are resolved satisfactorily. In addition to client support tasks, you will assist in Asset Management Administration, support on-call rotation, and collaborate with IT Infrastructure support teams to enhance technical knowledge. Providing training and mentoring to Level 1 help desk team members, contributing technical guidance and best practices to the team, and assisting in the growth and development of new associates are also part of your responsibilities. Monitoring tickets, managing small IT projects, and ensuring proper escalation and resolution of incidents consistent with agreed SLAs will be required. This role may involve extended periods of sitting or standing and the use of standard office equipment. To excel in this position, you should have proficiency in Microsoft Office, be able to work effectively in a team environment, and demonstrate proven experience in help desk support and desktop support. Strong communication skills, advanced troubleshooting abilities, multitasking skills, good judgment, confidence, and organizational skills are essential. Additionally, having the ability to think from a client's perspective, deliver solutions tailored to various levels of client proficiency, and showcase leadership abilities are crucial for success in this role. A Bachelor's degree or a minimum of 5 years of experience in Client Support/Application Admin is required for this position. Proficiency in Application Support, Helpdesk Support, Desktop Support, Solution Provider, Active Directory, Windows OS, and O365 administration is necessary. Professional IT certifications such as CompTIA A+, Network+, and Microsoft IT Support are a strong plus. Disclaimer: The above description is intended to provide a general overview of the responsibilities associated with this position and should not be considered an exhaustive list. Personnel in this role may be required to perform duties outside their normal responsibilities as needed. Experience: - 5 years of experience in Active Directory, Windows OS, and O365 administration - 5 years of experience in Client Support/Application Admin - 3 years of experience in strong communication skills (verbal, written, presentation) - 5 years of proven work experience in providing help desk support and desktop support Education: - Bachelor's degree or higher Behaviors: - Detail-oriented: Capable of executing tasks with precision and attention to detail - Functional expert: Recognized as a thought leader in a particular subject Motivations: - Self-starter: Inspired to perform independently - Ability to make an impact: Motivated by the opportunity to contribute to project or organizational success,

Role & responsibilities Manage and maintain company networks, systems, and hardware. Provide technical support for desktops, laptops, printers, and software. Ensure data security, backups, and system updates. Oversee user account management and access control. Maintain IT asset inventory and license compliance. Support CCTV and biometric systems. Coordinate with vendors for IT procurement and service. Enforce IT policies and maintain proper documentation. Identify opportunities for system improvements and upgrades. Preferred candidate profile 1-3 years of hands-on experience in IT administration. Strong knowledge of networking, hardware, and operating systems (Windows/Linux). Familiarity with firewalls, antivirus, data backup, and security protocols. Good troubleshooting skills and ability to work independently. Strong communication and documentation abilities.

Hiring for tech support voice role at Brookfield and Whitefield. Good IT knowledge and troubleshooting skills needed. Flexible with UK or rotational shifts. One-way travel as per policy. Immediate joiners only. Call Karishma 9513335257 Required Candidate profile Tech support, troubleshooting, IT knowledge, customer service, voice process, shift flexibility, English fluency, inbound calls, helpdesk support Perks and benefits Amazing Incentives, Travel, Growth, Good Culture

Key Responsibilities: Manage and assign support tickets across all channels(tickets, chats, calls) Ensure timely resolution and SLA compliance Escalate delays and communicate with customers Maintain ticket hygiene and share regular reports

Dear Candidate, Movate (CSS Corp) is hiring candidates for Tech support/ Help Desk Sr. Engineer role for Hyderabad Location. *Please share your confirmation on mail if you can attend F2F Interview on 14 June, Saturday. Please find below details. • Interview Date: 14th June, Saturday. 2025. • Interview Time: 9:00 AM to 4: 00 PM. • Experience Range: 5 - 7 Years • Interview slots are on a first come basis, please report on time. • Interviews will happen only until positions are open. • Salary Details: As per Market Std. • Shift Details: 24/ 7 Shift /Rotational Shift • Notice Period: Immediate joiners- 30 Days. • Qualification- Graduation is mandatory. • Interview Process: Engineers and senior engineers will be required to take a written test followed by a verbal discussion. • Excellent Written/Spoken English • Please carry your experience and educational document photocopies during the interview. • Please carry your Aadhar card • Please mention Naukri.com_EHIRE on top of your resume) Job Summary: Roles and Responsibilities • Responsible for providing phone , chat, email and video-call based technical assistance. • Provides L1 & L2 remote support. • Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues. Principle duties and responsibilities • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures • Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners • Uses troubleshooting techniques to identify network related issues. • Attends required technical training sessions and makes effective use of KBs to address issues efficiently. • Complies with schedule adherence to ensure the overall service level targets are achieved. • Identifies and provides input on unique (or) recurring user problems. Desired Candidate Profile • Working knowledge of Windows OS and basic knowledge on Linux OS • Working knowledge of PC architecture/technology • Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines. • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills. • Good Analytical & Cognitive skills and proficient in Communication • Deducible Comprehension and reading Skills. • Minimum 1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc. ________________________________________ Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus. Please carry the below mention Documents (Mandatory): • Updated Resume and any Government Id Proof. • ( Mention Naukri.com_EHIRE at the top) Disclaimer: Please ignore if not interested or not relevant to your profile.

We are seeking a detail-oriented Customer Service Representative to efficiently manage inquiries, support requests, and service tickets. The ideal candidate will be responsible for responding to customer calls, emails, and tickets. Required Candidate profile • Fresher / Experienced 2-3 years • Previous experience in customer service or help desk support • Good communication skills (verbal and written). • Knowledge in MS-Office.

Provide voice-based L1 technical support to end users Troubleshoot issues related to Windows OS, desktop hardware, printers, applications Handle login, connectivity, software installation queries Document all incidents, requests, and resolutions Required Candidate profile Escalate unresolved issues to L2/L3 teams Guide users through step-by-step technical troubleshooting Ensure SLAs &quality standards are met Excellent verbal communication and customer service skills Perks and benefits Perks and Benefits

Technical Support Apprentice We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at . Role Overview: Apprentice provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix customer base. Apprentice will rely on their extensive experience and product knowledge, as well as a clear focus on customer service to drive customer success. Key Responsibilities Act as the first point of contact for corporate/enterprise customers of Trellix. Handle real-time voice calls and portal cases and respond in a timely manner. Work in a team with assorted expertise. Update customers on progress of their cases on a regular-basis. Leverage team members expertise to deliver resolutions to customers in a timely manner Maintain a friendly, open, approachable, positive attitude. Willingness to work in 24x7 rotational shifts (including night shifts) is a must. Technical Skills Basic understanding of Microsoft Windows technology with some exposure to Server operating systems. Basic networking knowledge. Beginner level knowledge on Linux is preferred. Knowledge of computer security procedures and protocol. Exposure to security concepts is an advantage. Communication Skills Excellent verbal & written communication skills is a MUST. Be able to effectively communication with global customers over phone & email.