76 Helpdesk Support Jobs

Your Role The Helpdesk Support will play a key role in ensuring smooth and efficient procurement operations by providing first level support to internal users, suppliers and business stakeholders. The role involves managing helpdesk tickets, resolving system or data issues, and ensuring timely escalation of unresolved queries. This position is ideal for someone detail oriented, analytical and eager to grow in procurement operations and vendor management functions. Key Responsibilities: Serve as the first point of contact for procurement related queries via helpdesk tools (e.g; Manage Engine or internal ticketing systems) Log, categorize and prioritize tickets related to purchase orders, vend...

As the Director / Head of Cybersecurity & Managed IT Services, you will be responsible for building and leading the new division from the ground up. This role involves strategic planning, operational execution, team building, and end-to-end service delivery. The ideal candidate will have a strong background in IT leadership, cybersecurity, cloud services, and client management, particularly with CPA or financial services firms. Key Responsibilities: - Develop and execute the vision, strategy, and roadmap for the division. - Define and manage service offerings tailored specifically for CPA and accounting firms. - Set and manage budgets, forecasts, and key performance oversight. - Establish op...

Role Overview: As a Tier 1 Hosting Analyst at the company, your primary role is to partner with the Merkle business in leveraging technology to benefit customers and employees. You will be responsible for providing effective and timely solutions to technological requests and incidents. This position requires previous experience in Helpdesk support and a strong willingness to learn new Enterprise-class technologies through on-the-job training. Your ability to excel in a fast-paced environment, prioritize workloads logically, and communicate effectively will be crucial for success in this role. Key Responsibilities: - Responsible for monthly cost allocations for cloud environments to accuratel...

About The Role Job TitleInternational Blended Voice Grade BPO1/2/3 Skill International Blended Location Bangalore Formal Education & Certification Graduate in any discipline Basic computer knowledge required (MS-Office Applications) Proven ability to adapt to new tools by applying logical approach Work experience as per the job grade Typing speed of 30 wpm with 100% accuracy Knowledge & Experience International voice process experience - Mandatory NO domestic voice process experience US voice process experience - Preferred Experience in International HR Helpdesk - Preferred Experience in international chat process - Mandatory Understanding of various processes of core HR Operations Good unde...

Overview The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from client employees, line managers, vendors, and other third parties based on defined procedures, provided instructions, and the available knowledge base. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, Time & Attendance, and other HR related topics. Queries should be managed within specified timelines and with a mandated level of accuracy, focusing on first-time closure. This role requires mandatory periodic rotational shifts on a 24/7 basis. Note: 5 days work from office is a mandatory requirement for this role. Core Rol...

The job involves providing business information, administration, and helpdesk support on a global scale. Your primary responsibility will be to retrieve business/financial-related information using various resources such as online databases, the internet, print sources, trade associations, etc. It is crucial to work closely with global staff to ensure information requests are processed promptly while maintaining high quality standards. - Retrieve business/financial-related information using various resources - Work closely with global staff to ensure prompt processing of information requests while maintaining high quality standards Ideal candidates for this position should have: - A graduate...

As an IT Infrastructure and Support Specialist, you will be responsible for managing various aspects of the company's IT infrastructure and providing efficient technical support to employees. **Key Responsibilities:** - **IT Infrastructure Management:** - Setting up, maintaining, and troubleshooting network systems including LAN, Wi-Fi, VPN, and firewalls. - Managing server infrastructure, data storage, and backups, whether on-premise or in the cloud. - Ensuring system uptime and performance for offices and remote teams. - **User Support & Helpdesk:** - Providing technical support for hardware, software, and peripherals used by employees. - Handling onboarding/offboarding processes for emplo...

Role Overview: You will play a crucial role in providing proactive support and exceeding customer expectations by leveraging your strong analytical and problem-solving skills. Your dedication to maintaining customer satisfaction and contributing to the support knowledgebase will be key in enhancing the customer support experience. Additionally, you will have the opportunity to optimize internal processes and procedures to streamline operations. Key Responsibilities: - Efficiently resolve incidents using strong analytical and problem-solving skills - Provide customers with regular and timely incident updates - Maintain the highest level of customer satisfaction - Reproduce and meticulously do...

In this role, you will provide first- and second-level support to global employees across multiple company sites, catering to all levels of the organization. **Key Responsibilities:** - Ensure timely operational and technical support for personal computers, troubleshooting all domestic computer hardware and software issues. - Provide prompt and effective troubleshooting, resolution, and documentation of all problems and service requests. - Develop accurate documentation of installation and configuration procedures for standard and non-standard software packages. - Manage deployment and rollout of software and hardware. - Maintain an accurate inventory of GIT client assets. - Create and maint...

Technical Support HP Printers 24X7 Rotational shift any 9 hours 5 Days Working 2 Rotational week off Location-Thane / Aroli Excellent Communication salary - 19k to upto35k Graduate Fresher and Expn can Apply Soni- 9920732944/soni@careerguideline.com

As an AWS and Helpdesk Support Specialist at Nextbigbox Pvt. Ltd., you will be responsible for managing AWS cloud solutions, providing technical assistance, and overseeing IT infrastructure. Your qualifications should include a Bachelor's degree in Computer Science or related field, hands-on experience with AWS, strong troubleshooting skills, and familiarity with various operating systems and network protocols. Key Responsibilities: - Deploy, configure, and manage AWS cloud solutions including EC2, S3, RDS, Lambda, VPC, and CloudWatch - Provide technical assistance, troubleshoot IT issues, and manage the ticketing system for helpdesk support - Oversee IT infrastructure, ensure data security,...

Greetings from Personal Network! Top MNC Hiring Domestic Technical Support (Semi Voice Process) Location: Bangalore Position: Technical Support Associate Semi Voice Process Process: Domestic Technical Support (Voice) Shift: Day Shift Only Kickstart Your Career with a Leading MNC! A reputed multinational company is hiring Technical Support Associates for its Domestic Technical Support (Semi Voice Process) team. If youre passionate about technology, troubleshooting, and customer care, this is an excellent opportunity to develop your skills and grow in a professional, growth-driven environment. Key Responsibilities: Handle inbound and outbound calls related to technical issues from domestic cus...

Greetings from Personal Network! Top MNC Hiring Domestic Technical Support (Semi Voice Process) Location: Bangalore Position: Technical Support Associate Semi Voice Process Process: Domestic Technical Support (Voice) Shift: Day Shift Only Kickstart Your Career with a Leading MNC! A reputed multinational company is hiring Technical Support Associates for its Domestic Technical Support (Semi Voice Process) team. If youre passionate about technology, troubleshooting, and customer care, this is an excellent opportunity to develop your skills and grow in a professional, growth-driven environment. Key Responsibilities: Handle inbound and outbound calls related to technical issues from domestic cus...

Heres the paraphrased version with Priyas number listed first: Greetings from Personal Network! Top MNC Hiring Domestic Technical Support (Semi Voice Process) Location: Bangalore Position: Technical Support Associate Semi Voice Process Process: Domestic Technical Support (Voice) Shift: Day Shift Only Kickstart Your Career with a Leading MNC! A reputed multinational company is hiring Technical Support Associates for its Domestic Technical Support (Semi Voice Process) team. If you are passionate about technology, troubleshooting, and delivering excellent customer service, this is an ideal opportunity to enhance your skills and grow professionally in a dynamic, growth-focused environment. Key R...

Greetings from Personal Network! Top MNC Hiring Domestic Technical Support (Semi Voice Process) Position: Technical Support Associate Voice Process Process: Domestic Technical Support (Voice) Shift: Day Shift Only Location: Bangalore Kickstart Your Career with a Leading MNC! A reputed multinational company is looking for enthusiastic Technical Support Associates to join its Domestic Technical Support (Voice Process) team. If you have a passion for technology, problem-solving, and delivering excellent customer service, this is your opportunity to grow professionally in a supportive and rewarding environment. Key Responsibilities: Handle inbound and outbound calls from domestic customers regar...

Greetings from Personal Network! Top MNC Hiring Domestic Technical Support (Voice Process) Position: Technical Support Associate Voice Process Process: Domestic Technical Support Voice Shift: Day Shift Only Location: Bangalore Kickstart Your Career in a Leading MNC! A reputed multinational company is hiring Technical Support Associates for its Domestic Technical Support (Voice Process) team. If you have a passion for technology, problem-solving, and customer service, this is your chance to build a rewarding career with excellent growth opportunities in a professional work environment. Key Responsibilities: Handle inbound and outbound calls from domestic customers regarding technical issues D...

Greetings from Personal Network! Top MNC Hiring Domestic Technical Support (Voice Process) Position: Technical Support Associate Voice Process Process: Domestic Technical Support Voice Shift: Day Shift Only Location: Bangalore Kickstart Your Career with a Leading MNC! A reputed multinational company is looking for Technical Support Associates to join their Domestic Technical Support (Voice Process) team. If you are passionate about technology, problem-solving, and delivering excellent customer service, this is your opportunity to work in a dynamic, professional environment with excellent career growth and learning opportunities. Key Responsibilities: Handle inbound and outbound calls from do...

System Administrator having experience in US support L1 support and advanced experience with Advanced Knowledge of atleast 2-3 years in ConnectWise Automate and ConnectWise Manage. Location- Work from Home(remote) Delhi NCR, Bengaluru, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad Key Responsibilities: Helpdesk Support : Provide Tier 1 and Tier 2 technical support for internal users (via phone, email, and remote support tools) for hardware, software, and networking issues. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity. Document and track user issues, ensuring timely follow-up and resolution. Assist users with IT-related inquiries,...

As an IT Support Specialist, you will be responsible for installing and upgrading computer components and software, managing virtual servers, and integrating automation processes. You will lead desktop and helpdesk support efforts, ensuring timely resolution of all desktop applications, workstations, and related equipment problems with limited disruptions. Your responsibilities will include completing basic troubleshooting with customers to identify and resolve their issues, as well as assisting with troubleshooting and resolving desktop, printer, network, and internet connectivity problems. It is important to explain issues in simple and understandable terms to the individuals you are assis...

Looking to build your career in customer support and client servicing within the financial services industry Were seeking a proactive and customer-focused professional to join our Membership (Customer Support) team. Location : [Confidential India] Qualification : Diploma / Graduate in Commerce, Finance, Business Management, or IT Experience : 2 3 years in customer support / client servicing (banking, insurance, mutual funds preferred) Key Responsibilities Handle customer queries via phone and email; ensure resolution within TAT. Coordinate with internal teams for query resolution and escalate issues when needed. Perform system testing of customer support software, including upgrades. Prepare...

Role Overview: You will be responsible for providing basic troubleshooting support for Desktops and Laptops with Software, having good Emailing Skills with knowledge of using Outlook, and understanding how Windows and Linux environment work. Your primary duties will include observing and reporting Incidents within SLA, monitoring and Incident Management, handling multiple support tickets, and providing Desktop Support & Helpdesk Support. Key Responsibilities: - Demonstrating basic troubleshooting knowledge in Desktops and Laptops with Software - Understanding SLA and its criticality - Utilizing good Emailing Skills with knowledge of using Outlook - Observing and Alerting Threshold Violations...

As a Helpdesk Associate - Mac Troubleshooting at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be part of a global innovator of business and technology services. NTT DATA is committed to hiring exceptional individuals who can contribute to the company's growth and help clients stay ahead of the competition. **Role Overview:** You will be responsible for providing helpdesk support, specifically focusing on Mac troubleshooting. Your role will involve resolving technical issues related to Mac systems to ensure smooth functioning for end-users. **Key Responsibilities:** - Provide technical assistance and support for incoming queries and issues related to Mac systems - Troubleshoot so...

As the Manager of Cybersecurity & Managed IT Services, you will play a crucial role in establishing and leading a new division focusing on strategic planning, operational execution, team building, and end-to-end service delivery. Your background in IT leadership, cybersecurity, cloud services, and client management, especially within CPA or financial services firms, will be instrumental in your success. Key Responsibilities: - **Strategic Leadership**: - Develop and execute the vision, strategy, and roadmap for the division. - Define and manage service offerings tailored specifically for CPA and accounting firms. - Set and manage budgets, forecasts, and key performance metrics. - **Operation...

Role & responsibilities Manage and maintain company networks, systems, and hardware. Provide technical support for desktops, laptops, printers, and software. Ensure data security, backups, and system updates. Oversee user account management and access control. Maintain IT asset inventory and license compliance. Support CCTV and biometric systems. Coordinate with vendors for IT procurement and service. Enforce IT policies and maintain proper documentation. Identify opportunities for system improvements and upgrades. Preferred candidate profile 1-3 years of hands-on experience in IT administration. Strong knowledge of networking, hardware, and operating systems (Windows/Linux). Familiarity wit...

Dear Candidate, ReBIT, a 100% owned IT subsidiary is hiring for Application Support. We're planning for a virtual recruitment drive on 29th Oct'25 (Wednesday) i f you are interested, kindly apply with below details and updated resume on ankita.shrivastava@rebit.org.in Total Experience: Relevant Experience: Current CTC: Expected CTC: Notice Period: Available for virtual rounds on 29th Oct'25 (Wednesday): Education: Bachelors Degree in related field. Preferably B.Com, BCA, MCA, BSC in IT, Computer Science, Mathematics, Statistics . Experience/ Qualifications: 1 to 3 years of experience in business application technical support. Familiarity with Agile frameworks. Adept at queries, report writin...