59 Helpdesk Support Jobs

System Administrator having experience in US support L1 support and advanced experience with Advanced Knowledge of atleast 2-3 years in ConnectWise Automate and ConnectWise Manage. Location- Work from Home(remote) Delhi NCR, Bengaluru, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad Key Responsibilities: Helpdesk Support : Provide Tier 1 and Tier 2 technical support for internal users (via phone, email, and remote support tools) for hardware, software, and networking issues. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity. Document and track user issues, ensuring timely follow-up and resolution. Assist users with IT-related inquiries,...

As an IT Support Specialist, you will be responsible for installing and upgrading computer components and software, managing virtual servers, and integrating automation processes. You will lead desktop and helpdesk support efforts, ensuring timely resolution of all desktop applications, workstations, and related equipment problems with limited disruptions. Your responsibilities will include completing basic troubleshooting with customers to identify and resolve their issues, as well as assisting with troubleshooting and resolving desktop, printer, network, and internet connectivity problems. It is important to explain issues in simple and understandable terms to the individuals you are assis...

Looking to build your career in customer support and client servicing within the financial services industry Were seeking a proactive and customer-focused professional to join our Membership (Customer Support) team. Location : [Confidential India] Qualification : Diploma / Graduate in Commerce, Finance, Business Management, or IT Experience : 2 3 years in customer support / client servicing (banking, insurance, mutual funds preferred) Key Responsibilities Handle customer queries via phone and email; ensure resolution within TAT. Coordinate with internal teams for query resolution and escalate issues when needed. Perform system testing of customer support software, including upgrades. Prepare...

Role Overview: You will be responsible for providing basic troubleshooting support for Desktops and Laptops with Software, having good Emailing Skills with knowledge of using Outlook, and understanding how Windows and Linux environment work. Your primary duties will include observing and reporting Incidents within SLA, monitoring and Incident Management, handling multiple support tickets, and providing Desktop Support & Helpdesk Support. Key Responsibilities: - Demonstrating basic troubleshooting knowledge in Desktops and Laptops with Software - Understanding SLA and its criticality - Utilizing good Emailing Skills with knowledge of using Outlook - Observing and Alerting Threshold Violations...

As a Helpdesk Associate - Mac Troubleshooting at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be part of a global innovator of business and technology services. NTT DATA is committed to hiring exceptional individuals who can contribute to the company's growth and help clients stay ahead of the competition. **Role Overview:** You will be responsible for providing helpdesk support, specifically focusing on Mac troubleshooting. Your role will involve resolving technical issues related to Mac systems to ensure smooth functioning for end-users. **Key Responsibilities:** - Provide technical assistance and support for incoming queries and issues related to Mac systems - Troubleshoot so...

As the Manager of Cybersecurity & Managed IT Services, you will play a crucial role in establishing and leading a new division focusing on strategic planning, operational execution, team building, and end-to-end service delivery. Your background in IT leadership, cybersecurity, cloud services, and client management, especially within CPA or financial services firms, will be instrumental in your success. Key Responsibilities: - **Strategic Leadership**: - Develop and execute the vision, strategy, and roadmap for the division. - Define and manage service offerings tailored specifically for CPA and accounting firms. - Set and manage budgets, forecasts, and key performance metrics. - **Operation...

Role & responsibilities Manage and maintain company networks, systems, and hardware. Provide technical support for desktops, laptops, printers, and software. Ensure data security, backups, and system updates. Oversee user account management and access control. Maintain IT asset inventory and license compliance. Support CCTV and biometric systems. Coordinate with vendors for IT procurement and service. Enforce IT policies and maintain proper documentation. Identify opportunities for system improvements and upgrades. Preferred candidate profile 1-3 years of hands-on experience in IT administration. Strong knowledge of networking, hardware, and operating systems (Windows/Linux). Familiarity wit...

Dear Candidate, ReBIT, a 100% owned IT subsidiary is hiring for Application Support. We're planning for a virtual recruitment drive on 29th Oct'25 (Wednesday) i f you are interested, kindly apply with below details and updated resume on ankita.shrivastava@rebit.org.in Total Experience: Relevant Experience: Current CTC: Expected CTC: Notice Period: Available for virtual rounds on 29th Oct'25 (Wednesday): Education: Bachelors Degree in related field. Preferably B.Com, BCA, MCA, BSC in IT, Computer Science, Mathematics, Statistics . Experience/ Qualifications: 1 to 3 years of experience in business application technical support. Familiarity with Agile frameworks. Adept at queries, report writin...

As the HRMS Support Specialist, you will play a crucial role in providing efficient and effective support to employees for all HRMS-related queries and issues. Your responsibilities will include: - Serving as the primary point of contact for employees seeking assistance with HRMS-related matters. - Logging, categorizing, and tracking all helpdesk tickets using systems like ServiceNow, Jira, or Freshdesk. - Troubleshooting and resolving basic system issues independently or escalating complex issues to the relevant technical teams or vendor support. - Supporting HR functions by assisting with data entry, reporting, and system updates within the HRMS. - Contributing to onboarding, offboarding, ...

Role Overview: Join our Helpdesk Support Team where every interaction counts and customer satisfaction drives everything we do! We are looking for Helpdesk Interns who are eager to learn, communicate effectively, and solve real-time technical challenges. The ideal candidate has a basic understanding of systems, strong communication skills, and a passion for delivering outstanding customer service. Key Responsibilities: - Customer Support: - Handle inbound and outbound calls from restaurant partners regarding POS-related issues. - Provide prompt, accurate resolutions to technical queries within the defined handling time. - Ensure high responsiveness - calls should be picked within 10 seconds ...

**Job Description:** As an OCM Consultant at Red Nucleus, you will be part of the Scientific Services & Advisory team, working under the guidance of experienced consultants to assist organizations in problem-solving, value creation, growth maximization, and overall business performance improvement. You will collaborate with seasoned consultants, subject matter experts, and industry specialists to ensure that client deliverables meet expectations. Your role will involve representing Red Nucleus in addressing clients" business requirements and needs. **Key Responsibilities:** - Project planning and management (PMO) - Conducting business requirements research, interviews, and workshops - Proces...

As an Operations Support Analyst at Aumni Techworks, your role will involve delivering wetstock management services across all contracts as per client agreements. You will be responsible for managing tier 1 helpdesk support, handling alarms and alerts using specific tools and software, monitoring uptime of data collection equipment, conducting data analysis, and supporting the team on information queries and technical issues. Additionally, you will be required to operate software for data processing, identify trends and exceptions accurately, deliver training when necessary, and manage exception investigation and troubleshooting services as per client agreements. Key Responsibilities: - Mana...

As an Operations Analyst at Syniverse, you will be a developing contributor responsible for providing technical solutions to exceptionally difficult problems. In this entry-level support role, you will address day-to-day customer issues, application problems, and concerns requiring detailed analysis and research. - Provide technical support and determine root causes of problems - Adhere to SLA guidelines and analyze metrics to identify reasons for achievements or deviations - Participate in ticket reviews, create status reports, and develop production-ready solution support scripts You will also be responsible for monitoring production servers for system health, resource utilization, file tr...

As a COB & CM Intmd Analyst at Citigroup, you will be part of the organization leading Citi's Enterprise Resilience Capabilities Team. Your role will involve handling business process analysis, support tooling solutions, addressing helpdesk issues, and providing technical and business support for users of Citi Applications. You will work closely with end-users, business managers, and technical staff to ensure stability, efficiency, and effectiveness improvements. Responsibilities: - Perform business and process analysis to define and support tooling solutions for business impact analysis, recovery planning, and testing - Address issues and queries raised by end-users for applications as a He...

Pathways School Noida is looking for a Technical Support Engineer. The candidate should be a Graduate and should have at least 3-5 years of similar experience. Candidates should have effective communication skills for dealing with students and teachers and should be team player energetic highly motivated and self-directed. Salary budget 30k - 35k p.m. Interested candidates apply on hr.psn@pathways.in

Role Overview: As a Performance Test Engineer at our Portland-based SaaS product company, your primary responsibility will be to test application performance, identify potential bottlenecks, and collaborate with developers to implement solutions. You will also be involved in installing necessary software applications, managing and monitoring systems and infrastructure, diagnosing and resolving technical issues, and writing custom scripts for system efficiency and automation. Additionally, you will provide support for MAC and PC, following established software installation protocols, and offer Helpdesk and Remote Desktop support as needed. Key Responsibilities: - Test application performance,...

Job Description: Role Requirements Strong knowledge of MS SQL Server (mandatory) 35 years experience in academic operations, exam management, or technical support (preferably NIIT) Hands-on with eNCORE/IEB Fusion Lite (Student Management System) & NAS (Assessment System) Key Responsibilities Examination Operations Scheduling, monitoring, audits, grading key management via NAS eNCORE/IEB Fusion Lite Management – Student lifecycle, course setup, global education center support Helpdesk Support – First-line support for NAS/eNCORE/IEB Fusion Lite issues; IT escalation Course & Product Management – Course launches, assessment prep, courseware (NIIT/vendor) Certificate Processing – Student certifi...

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuhos long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Banks domestic and overseas offices and Mizuhos group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGSs development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the basel...

Job Purpose: We are seeking a dedicated and customer-focused IT L1 Support / Helpdesk Support professional to join our IT team. The ideal candidate will be the first point of contact for all IT-related issues and will provide technical support to end-users. This role requires excellent problem-solving skills, a strong understanding of IT systems, and the ability to communicate effectively with users at all levels. Job Description: Provide First-Level Support: Respond promptly to IT support requests from end-users via phone, email, or in-person interactions. Troubleshoot and resolve hardware, software, and network issues efficiently. Incident Management: Record and manage all incidents and se...

Role Overview: As an Enablement Specialist at Commvault, your mission is to support the learning ecosystem by focusing on content and system management, data analytics, helpdesk support, content quality control, and improving learners" experience. You will collaborate closely with Instructional Designers to ensure the publication of high-quality training content in the learning management systems. Key Responsibilities: - Verify the content and publish it in Enablement systems following standard operating procedures to ensure glitch-free navigation for the learners. - Report on enablement KPIs such as content consumption, satisfaction scores, attendance for events, and accreditation to stakeh...

As a Finance and Accounting Subject Matter Expert with rich experience in Invoice Exception processing at Genpact, your role will involve the following responsibilities: - Resolve all vendor queries and requests coming via e-mails / Tickets within the agreed SLA - Review and validate essentials of valid invoices like supplier details, PO, bank account, invoice #, invoice date, etc. - Maintain a tracker of the exceptions and ensure Invoices/queries are handled based on the exception tracker - Maintain exception logs for process-related exceptions as and when they occur for knowledge retention - Independently perform transactional tasks which support the compliance, planning and execution of a...

As the Director / Head of Cybersecurity & Managed IT Services, you will be responsible for building and leading the new division from the ground up. This role includes strategic planning, operational execution, team building, and end-to-end service delivery. The ideal candidate will have a strong background in IT leadership, cybersecurity, cloud services, and client management particularly with CPA or financial services firms. Key Responsibilities: - Develop and execute the vision, strategy, and roadmap for the division. - Define and manage service offerings tailored specifically for CPA and accounting firms. - Set and manage budgets, forecasts, and key performance oversight. - Establish ope...

Role Overview: As a Project Management Consultant at Red Nucleus, you will be an integral part of the Advisory practice team, dedicated to delivering high-quality results to clients and their businesses. You will collaborate with the Scientific Services and Advisory (SS&A) Leadership and team members to assist organizations in solving issues, creating value, maximizing growth, and enhancing business performance. Your role will involve strategically transforming and advancing operations through process and system excellence. Key Responsibilities: - Plan, lead, and implement specified projects, representing Red Nucleus in addressing clients" needs - Engage in collaborative Advisory projects su...

The job involves providing business information, administration, and helpdesk support on a global scale. Your primary responsibility will be to retrieve business/financial-related information using various resources such as online databases, the internet, print sources, trade associations, etc. It is crucial to work closely with global staff to ensure information requests are processed promptly while maintaining high quality standards. - Retrieve business/financial-related information using various resources - Work closely with global staff to process information requests promptly and maintain high quality standards Ideal candidates for this position should have: - A graduate degree (e.g., B...

Role Overview: As a Production Support Analyst, you will be responsible for providing direct customer service to Client customers who require data and reports from the Enterprise Data Warehouse (EDW). Your role will involve assisting clients, investigating helpdesk cases, providing timely follow-up, and resolving reporting and querying inquiries. Additionally, you will engage in proactive client support activities such as data education training, client group sessions, and support for various business intelligence tools and functionalities. Key Responsibilities: - Reviewing and investigating customer support cases - Diagnosing issues related to client reports - Developing training materials ...