32 Helpdesk Support Jobs

Role & responsibilities Operational Excellence Results - Norms / Tgts / Plan Assumptions 1. Productivity - Helpdesk Support Call Monitoring 2. Helpdesk Telephone Handling 3. Office Timing 100% of calls to log using CW without escalation. Assign Engineer within 15 min. No communication lapse - 100% Attendance & Clarity on the EU & case details 100% adherence Implementation and Execution 1. Follow up the Support Ticket - severity based 2. Identify & Assign case to Engineer 3. Proper updates to Customer 4. Scheduling of Preventive Maintenance 100% adherence Coordinate with Technical Manager if required 100% adherence on - P1 & P2 Cases 100% adherence with successful Delivery & Reporting Skill Development Results 1. To handle Helpdesk activities Independently 2. Suggestions to improve 100% adherence with successful Delivery & Reporting If situation demands ,should be able to handle all the Helpdesk activities without fail suggestions / lesson learned to improve HD operations Process Adherence 1. CW Updating 2. ISO Compliance Verify & Report Open & Courtesy calls 100% compliance Revenue Growth 1. Pass any business Opportunity to Internal Team 100% compliance with Tracking Preferred candidate profile Should be technically qualified

Integrated Facilities Management What this job involves: Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Youll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope. Performing other ad hoc tasks As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, youll work closely with admin personnel in processing invoices. Likewise, youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, youll actively participate in health and safety reviews and identify potential risks. Youll also participate in emergency evacuation procedures as needed. Sound like you? To apply you need to have: Proven industry experience Are you a degree holder with three to five years experience in facilities management? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? If you said yes to all these, then we encourage you to apply. Collaborative mind set At JLL, we believe that collaboration plays a central role in achieving successthats why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients. Scheduled Weekly Hours: 48

As an Associate in Campaign Execution & Helpdesk Support at Netcore Cloud, you will play a key role in ensuring the successful execution of digital campaigns and providing technical support to clients. Your responsibilities will include planning and executing various campaigns such as Email, SMS, Voice, and Automation, monitoring campaign performance, and making necessary HTML modifications. Additionally, you will provide first-level technical support through phone, email, and ticketing tools, troubleshoot customer-reported issues, and handle ticket resolutions effectively. You will be expected to excel in technical and process excellence by performing root cause analysis on recurring issues, leveraging UI and backend knowledge for effective troubleshooting, and recommending process improvements based on customer feedback. Your role will also involve acting as a trusted advisor to clients, maintaining high standards of communication, and driving customer success by ensuring quality and satisfaction. To be successful in this role, you should have 0-1 years of experience in a Support Team role, strong customer-facing skills, and hands-on experience with ticketing systems and customer handling. Technical knowledge in Linux troubleshooting, SQL, DNS, HTML, and CSS is essential, along with proficiency in Microsoft Excel/OpenOffice Calc and PowerPoint. Excellent written and spoken English communication skills, self-motivation, collaboration, and flexibility to work the evening/night shift are also required. Joining Netcore Cloud will provide you with the opportunity to work with a market leader in IT Services, a company known for its performance track record, and a role that offers diverse learning opportunities.,

Position: Global Helpdesk Support Must-Have Skills: Exceptional communication skills with a clear, professional English accent, suitable for international project engagements Demonstrated experience in helpdesk support, including ticket tracking using G-Base software (Mainframe) and the PEGA system Solid background in technical support and issue resolution Strong troubleshooting abilities for both software and hardware-related concerns Proficiency in documenting and managing support tickets effectively Ability to assist end users with a wide range of technical issues Qualifications & Requirements: At least 2-3 years of hands-on experience in helpdesk support Familiarity with G-Base software (Mainframe) and the PEGA system is highly desirable Business-level proficiency in English Working knowledge of MS Office applications, including Word, Excel, and Access What We Offer: Opportunities to contribute to diverse domestic and international projects A dynamic environment that supports the development of both technical and interpersonal skills Access to professional certifications and continuous learning programs to support career growth

NTT DATA is looking for a Helpdesk Associate - Mac Troubleshooting to join their team in Noida, Uttar Pradesh (IN-UP), India. As part of an inclusive, adaptable, and forward-thinking organization, you will have the opportunity to grow both professionally and personally. NTT DATA believes that with the right people on board, anything is possible. The company values quality, integrity, and commitment in its employees as key factors for growth and staying ahead of the competition. NTT DATA, Inc. is a trusted global innovator with a focus on business and technology services. With a presence in more than 50 countries and serving 75% of the Fortune Global 100, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. The company offers services in business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. As a leading provider of digital and AI infrastructure globally, NTT DATA is dedicated to investing in research and development to support organizations and society in confidently transitioning into the digital future. If you are passionate, innovative, and seeking a challenging opportunity in Mac troubleshooting, consider applying to join NTT DATA's team in Noida. Take the next step in your career with a company that values your growth and contribution. Visit us at us.nttdata.com to learn more about NTT DATA and our commitment to innovation and excellence.,

The ideal candidate for this Full Time IT position located in Pune should possess basic troubleshooting skills for Desktops and Laptops along with Software. It is essential to have knowledge of SLA and its criticality, good Emailing Skills using Outlook, and a basic understanding of Windows and Linux environments. The responsibilities include observing and alerting Threshold Violations, monitoring and managing Incidents, reporting Incidents within the SLA, following the escalation process, being attentive and vigilant in observing incidents through monitoring tools, multitasking, handling multiple support tickets simultaneously, providing Desktop Support & Helpdesk Support, possessing complete knowledge of Desktop Support (Desktops, Laptops & Printers), managing IT Incidents and Tickets, and having strong Customer Handling Skills over the phone and onsite. Experience in IT support desk tools will be an added advantage. Qualifications required for this position include a Diploma or Degree in Engineering or Graduation in Computers field, along with MCSA certification. The desired experience level is either a Fresher or 1 year of experience. The salary offered will be as per industry standards.,

As an AWS and Helpdesk Support Specialist at Nextbigbox Pvt. Ltd., you will be responsible for managing AWS cloud solutions including EC2, S3, RDS, Lambda, VPC, and CloudWatch. You will deploy, configure, and ensure the smooth functioning of AWS cloud services. In addition, you will provide helpdesk support by offering technical assistance, troubleshooting IT issues, and efficiently managing the ticketing system. Your role will also involve overseeing general IT support tasks such as maintaining IT infrastructure, ensuring data security, and managing IT assets. To excel in this role, you should possess a Bachelor's degree in Computer Science, IT, or a related field. It is essential to have hands-on experience with AWS, and certification in AWS is preferred. Strong troubleshooting and problem-solving skills are crucial for this position. Moreover, familiarity with operating systems like Windows, macOS, and Linux is required. A solid understanding of network protocols such as TCP/IP, DNS, and DHCP will be advantageous. If you are enthusiastic about cloud technology and have a knack for providing IT support, we encourage you to apply for this opportunity at Nextbigbox Pvt. Ltd. Don't miss the chance to be part of our dynamic team. Apply now or refer a friend who could be the perfect fit for this role!,

NTT DATA is looking for an exceptional Helpdesk Associate - Mac Troubleshooting to join their team in Noida, Uttar Pradesh (IN-UP), India. If you are someone who is passionate, innovative, and looking to grow with a forward-thinking organization, this opportunity is for you. At NTT DATA, they believe that the right people can make anything possible. The company's growth, market presence, and ability to stay ahead of the competition are all driven by the quality, integrity, and commitment of their employees. By investing in the best individuals and supporting their professional and personal growth, NTT DATA ensures a promising future for both the company and its employees. NTT DATA is a trusted global innovator in business and technology services with a value of $30 billion. They cater to 75% of the Fortune Global 100 companies and are dedicated to assisting clients in innovating, optimizing, and transforming for long-term success. Recognized as a Global Top Employer, NTT DATA has a diverse team of experts in more than 50 countries and a strong partner network consisting of established and start-up companies. Their services span across business and technology consulting, data and artificial intelligence, industry-specific solutions, application development, infrastructure management, and connectivity solutions. NTT DATA is at the forefront of digital and AI infrastructure globally. As part of the NTT Group, they invest significantly in research and development, with an annual commitment of over $3.6 billion to drive organizations and society towards a confident and sustainable digital future. If you are looking to be part of an inclusive, adaptable, and growth-oriented organization, consider joining NTT DATA's team in Noida as a Helpdesk Associate. Visit their website at us.nttdata.com to learn more about their innovative solutions and global impact.,

As an IT Support Specialist, you will be responsible for installing and upgrading computer components and software, managing virtual servers, and integrating automation processes. Your role will also involve leading desktop and helpdesk support efforts to ensure timely resolution of desktop applications, workstations, and related equipment problems with minimal disruptions. You will be expected to engage in basic troubleshooting with customers to identify issues, as well as assist in resolving desktop, printer, network, and internet connectivity problems. Your ability to explain technical issues in simple and understandable terms to users is crucial, and you will need to escalate unresolved issues to the next level of support personnel when necessary. In this position, you will play a key role in reporting any service outages or major problems to senior IT team members, as well as following up with clients to confirm the functionality of their systems. Additionally, you will be responsible for reporting customer feedback and potential product requests, contributing to the creation of technical documentation and manuals, and adhering to company service levels. If you possess strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving, we encourage you to apply for this role. Join our team and be a valuable asset in providing high-quality IT support to our organization.,

Pathways School Noida is looking for a Technical Support Engineer. The candidate should be a Graduate and should have at least 3-5 years of similar experience. Candidates should have effective communication skills for dealing with students and teachers and should be team player energetic highly motivated and self-directed.

The System Integrator (SI) is responsible for establishing and managing a help desk or support center with knowledgeable support personnel to assist users across various channels, such as phone, email, live chat, or a web-based ticketing system. The help desk is designed to receive and track user requests for technical support, adhering to specified hours of operation for support services. The SI provides comprehensive L1 Support for various user issues, including raising tickets, following up with concerned teams, escalations, closure of tickets, user permission/role-related issues, missing master data-related issues, and support for call center tickets, as well as tickets raised by employees and customers. Specific responsibilities include: - Addressing user requests related to permissions and role assignments within applications - Assisting users in resolving access issues and ensuring appropriate levels of access based on defined roles - Monitoring service desk performance metrics and providing regular reports to management - Creating and maintaining a knowledge base of common issues and resolutions - Ensuring documentation is up-to-date and easily accessible to help desk staff - Managing inquiries related to missing or incorrect master data within the system - Assisting with other non-technical user-related issues as they arise, ensuring prompt resolution or escalation to the appropriate tier The helpdesk operates from 0800 hrs to 2000 hrs on end customer working days in two shifts, aligned with the end customer's calendar. The selected team may be deployed on-site at the end customer as required, with working hours and days adjusted accordingly. The System Integrator is expected to document all activities, SOPs, and make them available to the end customer when required. Job Types: Full-time, Permanent Benefits include health insurance and provident fund. Shift availability includes day shift, night shift, and overnight shift. Work location is in person.,

As a Service Desk Executive based in Bangalore, with at least 1+ years of experience in handling Chat, Calls, and E-mail, your primary responsibility will be to provide comprehensive Helpdesk support to users. This involves logging various user issues through email, phone, live chat, or a web-based ticketing system. Your key roles and responsibilities include raising tickets, following up with concerned teams, managing escalations, closing tickets, addressing user permission and role-related issues, resolving missing master data problems, and providing support for call center tickets as well as tickets raised by employees and customers. In terms of User Permission and Role Management, you will be responsible for addressing user requests related to permissions and role assignments within applications. You will assist users in resolving access issues, ensure appropriate access levels based on defined roles, provide timely updates to users, and monitor service desk performance metrics. It will also be your responsibility to generate regular reports for management, maintain a knowledge base of common issues and resolutions, and ensure documentation is up-to-date and easily accessible for help desk staff. When it comes to Master Data Issues, you will manage inquiries related to missing or incorrect master data within the system. This will involve coordinating with relevant teams to investigate and resolve data discrepancies. Additionally, you will provide general support for other non-technical user-related issues as they arise, ensuring prompt resolution or escalation to the appropriate tier. This is a full-time position that requires you to work in person at the specified location.,

As a Technical Support Specialist at Diebold Nixdorf, you will play a crucial role in providing day-to-day technical support to employees and end users for infrastructure, internal systems, and desktop hardware and software. Your responsibilities will include addressing and resolving failures, problems, and inquiries related to workstations, laptops, websites, software, peripherals, telephony, mobile devices, and other equipment to ensure optimal operation and business continuity. You will be expected to gain familiarity with Helpdesk and related IT and technical support concepts, practices, and methodologies. With guidance, you will perform a range of routine support duties such as assisting with the provision of first-line user support, supporting the use of remote access tools and services, troubleshooting hardware, software, and connectivity issues, installing basic hardware and software, and assisting with the installation and update of anti-virus software. Additionally, you will be responsible for gathering and recording system inventory data, escalating complex problems to a higher level of expertise within the organization, and keeping customers updated on ticket status to ensure timely resolution. To qualify for this role, you should have a diploma or equivalent work experience, along with a minimum of 0-2 years of relevant experience in Helpdesk Support or an equivalent combination of education and experience. Proficiency in business English skills, both written and spoken, is essential for effective communication in this role. At Diebold Nixdorf, you will have the opportunity to work with some of the brightest minds in the industry, leveraging technology and innovation to drive business transformation. With a global team of over 23,000 talented individuals in more than 130 countries, we are committed to delivering personalized, secure consumer experiences that connect people to commerce. Our culture is defined by values such as collaboration, decisiveness, urgency, willingness to change, and accountability. Please note that Diebold Nixdorf does not accept agency resumes, and we kindly request that recruitment agencies refrain from forwarding resumes to our jobs alias or Diebold Nixdorf employees. We are a global company operating in multiple locations and entities, and we strive to find the best solutions for our candidates, with a list of our operating entities available on our website. Join us at Diebold Nixdorf and be a part of a team that is shaping the future of commerce through technology, innovation, and collaboration.,

The Tier 1 Hosting Analyst at Merkle is responsible for partnering with the business to utilize technology effectively for customers and employees. With a background in Helpdesk support and a strong willingness to learn new Enterprise-class technologies, you will receive on-the-job training. Your role will involve monitoring and addressing high-severity incidents and requests, adhering to SLA/OLA requirements, and escalating issues as per defined procedures. You will also be responsible for supporting Windows and Linux server environments, provisioning/decommissioning servers, processing access requests through Active Directory and Okta, and providing application support for Enterprise shared platforms. To excel in this role, you must thrive in a fast-paced environment, prioritize work logically from multiple workstreams, and communicate progress effectively. Attention to detail is crucial, particularly in compiling IT-related financial data accurately. Continuous learning and maintaining consistent performance quality are essential, along with upholding dentsu's core values and culture. Other responsibilities include server maintenance, patching, contributing to documentation, and learning new systems and skills. Key Skills and Experience: - Analytical mindset, detail-oriented - Associate's degree or higher in Information Technology, Computer Science, or related fields preferred - 1 year of Helpdesk or customer service experience preferred - 1-3 years of Enterprise technology support experience required, focusing on Windows and Linux servers - Certifications like CompTIA A+, Security+, Network+, and AWS/GCP Cloud are beneficial - Basic understanding of Windows Server 2016 or higher, Linux (RHEL/CentOS/Alma), and Enterprise data center concepts - Ability to work independently, prioritize tasks efficiently, and maintain exemplary etiquette with customers - Strong English communication skills, both oral and written Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent,

You will be supporting experienced Sourcing Specialists and working on projects/matters of limited complexity. Through this role, you will gain experience in the procurement process, commercial and contract management. Building relationships with stakeholders involved in procurement activities will be a key aspect of your responsibilities. You will support local purchases within a limited scope with a primary focus on tactical purchasing. Your primary responsibilities will include processing routine PR-PO (Purchase Requisitions-Purchase Orders), monitoring the preparation of purchase orders in alignment with final negotiations with selected suppliers, Client quality requirements, and organizational targets. Additionally, you will be responsible for providing first-line helpdesk support for stakeholders and suppliers, escalating queries to senior team members when necessary. Communication with external suppliers via email and phone, answering user queries regarding the procurement process, and handling administrative duties related to purchases will also be part of your role. It will be essential to ensure compliance with company guidelines, purchasing policies, and procedures while delivering high-quality, professional, and proactive day-to-day service to the Client as per agreed SLAs/KPIs. Proficiency in upper-intermediate English (B2) is required along with the ability to collaborate effectively with the team and stakeholders. Managing priorities, deadlines, and tasks efficiently to achieve goals, along with possessing good communication and interpersonal skills, customer service orientation, attention to detail, analytical and problem-solving skills are essential for this role. Moreover, having a basic knowledge of Microsoft Office programs, particularly Excel, being energetic, and having a willingness to learn will be beneficial.,

Black Duck Software, Inc. is dedicated to assisting organizations in building secure, high-quality software to minimize risks and enhance speed and productivity. As a recognized leader in application security, Black Duck offers SAST, SCA, and DAST solutions that empower teams to efficiently identify and resolve vulnerabilities and defects in both proprietary code and open source components. By leveraging a combination of cutting-edge tools, services, and expertise, Black Duck enables organizations to optimize security and quality in DevSecOps and throughout the software development life cycle. We are currently looking for a proficient and experienced SFDC Certified Administrator & Production Support to join our team. In this role, your primary responsibility will be to deliver top-notch support to end-users by troubleshooting issues, maintaining system integrity, and collaborating with stakeholders to address operational challenges related to Black Duck's core enterprise applications. While this position is not focused on development, it necessitates hands-on proficiency in Salesforce and NetSuite applications, problem-solving abilities, and effective communication skills. As a member of the Enterprise applications team, you will have the opportunity to work in a collaborative and innovative environment where your contributions will directly impact global business operations. **Role Responsibilities:** **Application Support & Troubleshooting:** - Serve as a Tier 2 support resource for resolving escalated issues with Enterprise Applications including Salesforce (SFDC), Boomi, and NetSuite applications. - Debug and troubleshoot Salesforce Flows, Apex code, and other configurations to pinpoint and resolve root causes of issues. - Collaborate with multiple development teams to address and resolve production issues related to system integration, including troubleshooting complex challenges involving REST API, system permissions, and other integration components. **SQL & Database Troubleshooting:** - Write and analyze complex SQL and SOQL queries to identify data inconsistencies or issues. - Possess a strong understanding of relational databases and data models in Salesforce, NetSuite, and other integrated applications. **NetSuite Administration & Support:** - Provide support for NetSuite UI issues and perform general administrative tasks. - Troubleshoot integration or data discrepancies related to NetSuite. **System Administration:** - Install and manage SFDC packages, perform data imports/exports, and configure system settings. - Analyze integration failures and data exchange issues. - Support ongoing Salesforce administration tasks such as updating user permissions and creating new users. **Customer & Stakeholder Communication:** - Act as the main point of contact for business users, ensuring clear and effective communication regarding issue resolution. - Explain technical issues in a non-technical manner to business users. - Manage end users" expectations to ensure high customer satisfaction. **Documentation:** - Create detailed user stories in Jira to facilitate efficient issue resolution by the development team. - Maintain comprehensive documentation for troubleshooting processes, known issues, and resolutions. **Required Qualifications:** - Prior experience in customer service or helpdesk support. - Excellent verbal and written communication skills to interact effectively with business users and technical teams. - Ability to manage SLAs, track tickets, and ensure timely issue resolution. - Strong analytical skills to troubleshoot and debug production issues efficiently. - SFDC Administrator Certification is mandatory. - Proficiency in Salesforce administration, APEX code, and SFDC data structures. - Ability to write and analyze complex SQL queries and understand relational databases. - Expertise in SFDC Flow Automation. - Familiarity with REST API concepts. - Extensive knowledge of Salesforce Communities and their configuration. - Experience working with Jira or similar tools for creating detailed user stories. **Preferred Qualifications:** - Experience supporting enterprise-level applications in a fast-paced environment. - Platform Developer Certification. - Experience working with CPQ. - Familiarity with NetSuite, including basic navigation and key functionality. - Understanding of ServiceNow or similar IT service management tools for incident tracking. Join Black Duck Software, Inc. and be a part of our dynamic team where your expertise will make a significant impact on our global business operations.,

We are seeking a highly motivated and detail-oriented individual to join our IT team as a System Administrator. As a System Administrator, you will play a crucial role in maintaining, upgrading, and managing our software, hardware, and networks to ensure smooth and efficient operation of our technology infrastructure. Your responsibilities will include providing support to end users, troubleshooting IT-related issues, and contributing to the overall success of our IT operations. Your day-to-day tasks will involve Linux OS installation, configuration, and troubleshooting, along with basic knowledge of routers, switches, firewalls, and wireless access points. A solid understanding of networking principles such as TCP/IP, DNS, DHCP, and firewall configuration will be essential. Additionally, you will be involved in network point I/O activities, hardware and software error troubleshooting, network outage diagnosis, and helpdesk support efforts to resolve desktop applications and equipment issues promptly. To excel in this role, you should possess a degree in Information Technology, Computer Science, or a related field, and have a basic understanding of networks, hardware, and software. Knowledge of operating systems like Windows, Linux, and macOS will be advantageous. Strong problem-solving, analytical, communication, and interpersonal skills are essential, along with the ability to work effectively in a team and manage multiple tasks efficiently. This is a full-time, permanent position with benefits such as paid sick time, Provident Fund, and a performance bonus. The work schedule is on a day shift from Monday to Friday with morning shifts and weekend availability. The work location is in person, and the application deadline is 10/03/2025.,

An IT Service Management Specialist plays a crucial role in managing IT tickets, service operations, and queue management on a day-to-day basis. In this position, you will collaborate with Vendor partners to oversee open tickets, ensure proper closure of tickets with business response, and serve as the first level of escalation for issues beyond the Vendor partners" scope. Your responsibilities will also include escalating issues for resolution, being available 24/7 for escalations, and striving for first-time resolution within SLA. As the primary point of contact with customers, you will maintain ownership of faults, provide timely updates, prioritize issues effectively, and communicate solutions clearly and confidently to end users. This role demands excellent customer service skills, troubleshooting abilities, and a proactive approach to incident supervision from initiation to resolution. You will also be responsible for identifying and escalating recurring issues or service risks, sharing knowledge with team members, and demonstrating a customer-centric support approach. To excel in this role, you should have 4-6 years of experience in managing ITSM and IT Operations portfolios, with a strong background in Incident Management, Problem Management, and Service Catalog/Service Requests within the ITIL Framework. Your expertise should extend to creating, documenting, and disseminating IT processes, conducting root cause analysis, and fostering strong relationships with both business and IT stakeholders. Additionally, possessing ITIL Certifications would be advantageous. In terms of technical skills, you should be well-versed in Meta Services Exposure, API Usage and monitoring, AI/ML applications, Large Language Models (LLM), ChatGPT, ChatBot technologies, and GCP/Cloud platforms. Experience with mandatory Meta Services exposure, API Knowledge, AI/ML applications, LLM, ChatGPT, ChatBot technologies, and exposure to GCP Cloud is essential for this role. Overall, this position requires a proactive, customer-focused mindset, strong technical acumen, and the ability to collaborate effectively with internal and external teams to deliver exceptional service experiences and drive continuous improvement in IT service management.,

As a member of our team at the Portland-based SaaS product company, you will be responsible for various roles and responsibilities. You will test application performance to identify potential bottlenecks, propose solutions, and collaborate with developers to implement fixes. Installing software applications essential for employee roles will also be a key part of your duties. Furthermore, you will manage and monitor all installed systems and infrastructure, diagnosing, resolving, and documenting technical issues as they arise. Custom script writing and maintenance to enhance system efficiency and automation will be crucial tasks. Your support will extend to both MAC and PC, complying with established protocols for software installation, as well as providing Helpdesk and Remote Desktop support. To excel in this role, you must have a solid understanding of computer hardware, operating systems, and networking. Demonstrating a passion for learning and sharing the latest technology trends is essential. The ability to quickly adapt in an agile startup environment is highly valued. Strong oral and written communication skills are necessary, coupled with a willingness to work night shifts. Ideally, you should have 0 to 2 years of experience and hold a qualification such as BE/ BTech/ BCA/ BSc or any PG degree. Your workspace requirements are pivotal for optimum performance. You should have a private workroom conducive to handling calls and be prepared for video calls at all times, as they are integral to maintaining human connections in a remote work setting. A stable internet connection with speeds exceeding 100 MBPS for both downloads and uploads is necessary, preferably wired through LAN for reliability. In addition, a power backup solution is advised to mitigate disruptions caused by frequent power cuts. Join our team of dedicated professionals working towards revolutionizing the concept of remote work. Collaborate with engineers, designers, testers, product experts, customer experience associates, and marketers from around the globe to create innovative solutions. Our products and services enable businesses to enhance productivity, flexibility, and scalability. Together, we can transform the way the world operates!,

As an IT Infrastructure and Support Specialist, you will be responsible for managing various aspects of the company's IT infrastructure and providing efficient technical support to employees. Your key responsibilities will include: IT Infrastructure Management: - Setting up, maintaining, and troubleshooting network systems including LAN, Wi-Fi, VPN, and firewalls. - Managing server infrastructure, data storage, and backups, whether on-premise or in the cloud. - Ensuring system uptime and performance for offices and remote teams. User Support & Helpdesk: - Providing technical support for hardware, software, and peripherals used by employees. - Handling onboarding/offboarding processes for employees regarding system access and provisioning. - Maintaining a ticketing system to track and resolve IT-related issues effectively. Application & Software Management: - Deploying, configuring, and maintaining industry-specific tools such as AutoCAD, Revit, SketchUp, BIM tools, project management tools, and collaboration platforms. - Managing software license procurement and renewals efficiently. Cybersecurity & Compliance: - Implementing and monitoring endpoint security, antivirus, and encryption solutions. - Conducting regular data backups and ensuring disaster recovery preparedness. - Ensuring compliance with IT policies, especially concerning client confidentiality and data protection. Cloud Services & Collaboration Tools: - Administering cloud platforms like Microsoft 365, Google Workspace, or Autodesk Cloud. - Integrating systems to facilitate cross-functional collaboration among different teams. Vendor & Asset Management: - Coordinating with IT vendors and service providers for hardware/software procurement. - Maintaining IT asset inventory and managing their lifecycle effectively. Digital Transformation & Automation: - Collaborating with internal stakeholders to identify process inefficiencies and propose IT-enabled solutions. - Implementing automation tools to streamline workflows and enhance operational efficiency. Support For Remote And Hybrid Work: - Ensuring smooth functioning of remote access, secure logins, and cloud-based resource availability. - Setting up and supporting video conferencing, digital whiteboards, and collaborative project tools. Additionally, you will be involved in: - Participating in IT budgeting and strategy planning. - Leading IT audits and driving initiatives for digital innovation such as smart offices and IoT-based sensors. - Supporting BIM data management and integration with project management dashboards. Overall, you will play a crucial role in ensuring the smooth operation of the company's IT infrastructure, providing technical support to employees, and driving digital transformation initiatives.,

As a member of the Global CRM Team at Bain & Company, you will play a crucial role in supporting the firm's usage of Salesforce CRM system. Your primary responsibilities will include leading a Support Hub for the global CRM team to assist frontline leaders in achieving commercial objectives, relationship cultivation, and pipeline management. Based at Bains Global Business Services office in Gurgaon, India, you will focus on providing end user training and ensuring all users are fully educated on CRM functionality and associated applications. Your role as a Salesforce expert trainer involves conducting direct end user training sessions and facilitating user champions to train their peers. It is essential to stay informed about frequent updates to Bains CRM system and incorporate these updates into training materials and the helpdesk knowledge base. Additionally, you will manage the ServiceNow based helpdesk supporting approximately 4,000 users, addressing questions, requests, and system issues with expert-level knowledge of Salesforce and Bains business processes. You will also play a key role in summarizing helpdesk trends and user feedback to represent the voice of the customer to the product teams. Collaboration is a key aspect of this role as you will work with US-based team members, internal stakeholders from different departments, and end users from 65 offices worldwide. Attention to detail and excellent communication skills will be critical for success in this position. Your essential functions will include driving tactical training initiatives for CRM user adoption, developing and delivering training programs, providing onboarding training for new users, acting as a subject matter expert on designated CRM products, leading special projects related to CRM training and adoption, and maintaining and updating training materials. You will also be responsible for managing helpdesk support operations, categorizing and resolving tickets promptly, escalating technical issues effectively, addressing user queries while providing training on CRM features, and collaborating with a support hub in North America. To qualify for this role, you should have a Bachelors degree in a related field, minimum 3 years of hands-on Salesforce experience, 8 years of prior experience in CRM or enterprise database/information systems, deep knowledge of Salesforce, excellent English communication skills, and experience in managing helpdesk operations or troubleshooting. Preferred qualifications include a Masters degree in a related field, Salesforce certifications, and knowledge of ServiceNow, BoardEx, or Introhive. Your proactive approach, strong analytical mindset, customer service orientation, organizational skills, attention to detail, and ability to work independently in a fast-paced environment will be essential for success in this role at Bain & Company.,

You will be joining Bain & Company, a renowned international management consultancy firm known for its excellence in assisting major corporations globally with strategy formulation, acquisitions, organizational design, and performance improvement. Bain & Company consistently ranks among the top 10 best places to work. Your primary role will be on the Global CRM Team, where you will support the firm's utilization of a Salesforce CRM system. You will lead a Support Hub for the global CRM team, assisting frontline leaders in achieving commercial objectives, fostering relationships, and managing pipelines. Your responsibilities will include providing tactical training for CRM users and offering end-user support through the helpdesk. This position is based at the Gurgaon, India office of Bains Global Business Services. Your focus will be on end-user training, ensuring a comprehensive understanding of CRM functionality and related applications. As a Salesforce expert trainer, you will conduct direct end-user training and facilitate user champions to train their colleagues. Staying updated on frequent CRM system updates is crucial, as you will need to incorporate these changes into training materials and the helpdesk knowledge base. Moreover, you will manage the ServiceNow-based helpdesk supporting approximately 4,000 users. This involves triaging helpdesk tickets appropriately, handling usage questions with expert-level Salesforce knowledge, and representing user feedback to the product teams. Collaboration with various colleagues, stakeholders, and end-users worldwide will be essential for success in this role. Your key responsibilities include driving tactical training initiatives for CRM user adoption, providing onboarding training for new users, acting as a subject matter expert on CRM products, leading special projects related to CRM training and adoption, maintaining training materials, recommending digital adoption strategies, and advising users on firm policies and best practices. Additionally, you will manage helpdesk support operations, ensuring prompt resolution of tickets, escalating technical issues effectively, addressing user queries, collaborating with a North American support hub, conveying user feedback to product teams, analyzing helpdesk trends, and optimizing helpdesk processes for efficiency. To qualify for this role, you should hold a Bachelor's degree in a relevant field, have a minimum of 3 years of Salesforce experience, possess strong communication skills, demonstrate experience in managing helpdesk operations, exhibit analytical thinking, be customer-oriented, detail-oriented, adaptable, and have a proactive approach to problem-solving. Preferred qualifications include a Master's degree, Salesforce certifications, and knowledge of ServiceNow, BoardEx, and Introhive.,

NTT DATA is looking to hire a Helpdesk Senior Representative- Technical Troubleshooting to join the team in Bangalore, Karnataka (IN-KA), India. If you are an exceptional, innovative, and passionate individual seeking to be part of an inclusive, adaptable, and forward-thinking organization, then this opportunity is for you. At NTT DATA, we believe that having the right people on board enables endless possibilities. The quality, integrity, and commitment of our employees are crucial to our company's growth, market presence, and our ability to assist clients in staying ahead of the competition. We are dedicated to hiring the best talent and supporting their professional and personal growth to ensure a promising future for both NTT DATA and its employees. NTT DATA, Inc. is currently seeking a Helpdesk Senior Associate to join the team in Noida. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a value of $30 billion. We cater to 75% of the Fortune Global 100 companies and are devoted to aiding clients in innovating, optimizing, and transforming for long-term success. As a Global Top Employer, we have a diverse team of experts in over 50 countries and a robust partner ecosystem that includes established and start-up companies. Our services range from business and technology consulting, data and artificial intelligence, industry solutions, to the development, implementation, and management of applications, infrastructure, and connectivity. We are recognized as one of the leading providers of digital and AI infrastructure globally. NTT DATA is part of the NTT Group, which invests more than $3.6 billion annually in R&D to empower organizations and society to confidently transition into a sustainable digital future. Visit us at us.nttdata.com.,

The primary responsibility of this role is to provide first contact resolution via phone, email, or Teams chat and convey solutions for computer systems, software, and hardware. You are expected to properly escalate unresolved queries to the next level support and track, route, and redirect problems to the correct resources. Additionally, you will write and conduct training sessions for computer users and ensure the daily performance of computer systems. Your troubleshooting skills will be crucial as you will be required to ask the right questions to determine the nature of a problem and walk clients through the problem-solving processes. Face-to-face interaction with clients is also a part of this role. Furthermore, you will be responsible for installing, modifying, and repairing computer hardware and software, as well as troubleshooting computer peripherals for users. Running diagnostic programs, performing general cleanup maintenance tasks, and resolving connectivity issues with Local Area Networks (LAN), Wide Area Networks (WAN), and Wireless access points are also key aspects of this position. You will be expected to maintain a knowledge base of procedures, products, and services for both help desk and self-help tools, follow up with clients, provide feedback, and ensure that problems are resolved satisfactorily. In addition to client support tasks, you will assist in Asset Management Administration, support on-call rotation, and collaborate with IT Infrastructure support teams to enhance technical knowledge. Providing training and mentoring to Level 1 help desk team members, contributing technical guidance and best practices to the team, and assisting in the growth and development of new associates are also part of your responsibilities. Monitoring tickets, managing small IT projects, and ensuring proper escalation and resolution of incidents consistent with agreed SLAs will be required. This role may involve extended periods of sitting or standing and the use of standard office equipment. To excel in this position, you should have proficiency in Microsoft Office, be able to work effectively in a team environment, and demonstrate proven experience in help desk support and desktop support. Strong communication skills, advanced troubleshooting abilities, multitasking skills, good judgment, confidence, and organizational skills are essential. Additionally, having the ability to think from a client's perspective, deliver solutions tailored to various levels of client proficiency, and showcase leadership abilities are crucial for success in this role. A Bachelor's degree or a minimum of 5 years of experience in Client Support/Application Admin is required for this position. Proficiency in Application Support, Helpdesk Support, Desktop Support, Solution Provider, Active Directory, Windows OS, and O365 administration is necessary. Professional IT certifications such as CompTIA A+, Network+, and Microsoft IT Support are a strong plus. Disclaimer: The above description is intended to provide a general overview of the responsibilities associated with this position and should not be considered an exhaustive list. Personnel in this role may be required to perform duties outside their normal responsibilities as needed. Experience: - 5 years of experience in Active Directory, Windows OS, and O365 administration - 5 years of experience in Client Support/Application Admin - 3 years of experience in strong communication skills (verbal, written, presentation) - 5 years of proven work experience in providing help desk support and desktop support Education: - Bachelor's degree or higher Behaviors: - Detail-oriented: Capable of executing tasks with precision and attention to detail - Functional expert: Recognized as a thought leader in a particular subject Motivations: - Self-starter: Inspired to perform independently - Ability to make an impact: Motivated by the opportunity to contribute to project or organizational success,

Role & responsibilities Manage and maintain company networks, systems, and hardware. Provide technical support for desktops, laptops, printers, and software. Ensure data security, backups, and system updates. Oversee user account management and access control. Maintain IT asset inventory and license compliance. Support CCTV and biometric systems. Coordinate with vendors for IT procurement and service. Enforce IT policies and maintain proper documentation. Identify opportunities for system improvements and upgrades. Preferred candidate profile 1-3 years of hands-on experience in IT administration. Strong knowledge of networking, hardware, and operating systems (Windows/Linux). Familiarity with firewalls, antivirus, data backup, and security protocols. Good troubleshooting skills and ability to work independently. Strong communication and documentation abilities.