7 Helpdesk Support Jobs

Dear Candidate, Movate (CSS Corp) is hiring candidates for Tech support/ Help Desk Sr. Engineer role for Hyderabad Location. *Please share your confirmation on mail if you can attend F2F Interview on 14 June, Saturday. Please find below details. • Interview Date: 14th June, Saturday. 2025. • Interview Time: 9:00 AM to 4: 00 PM. • Experience Range: 5 - 7 Years • Interview slots are on a first come basis, please report on time. • Interviews will happen only until positions are open. • Salary Details: As per Market Std. • Shift Details: 24/ 7 Shift /Rotational Shift • Notice Period: Immediate joiners- 30 Days. • Qualification- Graduation is mandatory. • Interview Process: Engineers and senior engineers will be required to take a written test followed by a verbal discussion. • Excellent Written/Spoken English • Please carry your experience and educational document photocopies during the interview. • Please carry your Aadhar card • Please mention Naukri.com_EHIRE on top of your resume) Job Summary: Roles and Responsibilities • Responsible for providing phone , chat, email and video-call based technical assistance. • Provides L1 & L2 remote support. • Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues. Principle duties and responsibilities • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures • Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners • Uses troubleshooting techniques to identify network related issues. • Attends required technical training sessions and makes effective use of KBs to address issues efficiently. • Complies with schedule adherence to ensure the overall service level targets are achieved. • Identifies and provides input on unique (or) recurring user problems. Desired Candidate Profile • Working knowledge of Windows OS and basic knowledge on Linux OS • Working knowledge of PC architecture/technology • Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines. • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills. • Good Analytical & Cognitive skills and proficient in Communication • Deducible Comprehension and reading Skills. • Minimum 1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc. ________________________________________ Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus. Please carry the below mention Documents (Mandatory): • Updated Resume and any Government Id Proof. • ( Mention Naukri.com_EHIRE at the top) Disclaimer: Please ignore if not interested or not relevant to your profile.

We are seeking a detail-oriented Customer Service Representative to efficiently manage inquiries, support requests, and service tickets. The ideal candidate will be responsible for responding to customer calls, emails, and tickets. Required Candidate profile • Fresher / Experienced 2-3 years • Previous experience in customer service or help desk support • Good communication skills (verbal and written). • Knowledge in MS-Office.

Provide voice-based L1 technical support to end users Troubleshoot issues related to Windows OS, desktop hardware, printers, applications Handle login, connectivity, software installation queries Document all incidents, requests, and resolutions Required Candidate profile Escalate unresolved issues to L2/L3 teams Guide users through step-by-step technical troubleshooting Ensure SLAs &quality standards are met Excellent verbal communication and customer service skills Perks and benefits Perks and Benefits

Technical Support Apprentice We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at . Role Overview: Apprentice provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix customer base. Apprentice will rely on their extensive experience and product knowledge, as well as a clear focus on customer service to drive customer success. Key Responsibilities Act as the first point of contact for corporate/enterprise customers of Trellix. Handle real-time voice calls and portal cases and respond in a timely manner. Work in a team with assorted expertise. Update customers on progress of their cases on a regular-basis. Leverage team members expertise to deliver resolutions to customers in a timely manner Maintain a friendly, open, approachable, positive attitude. Willingness to work in 24x7 rotational shifts (including night shifts) is a must. Technical Skills Basic understanding of Microsoft Windows technology with some exposure to Server operating systems. Basic networking knowledge. Beginner level knowledge on Linux is preferred. Knowledge of computer security procedures and protocol. Exposure to security concepts is an advantage. Communication Skills Excellent verbal & written communication skills is a MUST. Be able to effectively communication with global customers over phone & email.

IT Infrastructure Engineer/ IT Analyst Level 2 Location: Kolkata Job Type: Full-Time Department: IT Infrastructure About the Role: We are looking for a highly skilled and motivated IT Infrastructure Engineer (Level 2) to join our IT Infrastructure team. The ideal candidate will have excellent communication skills and a strong background in helpdesk support, hardware, networking, and system administration . This role requires hands-on expertise in physical servers, networking devices, firewalls, access control systems, and cloud environments such as Azure & Office 365 . Key Responsibilities: Provide Level 2 support for IT Helpdesk, troubleshooting hardware, software, and network-related issues . Administer and maintain physical servers , ensuring high availability and performance. Manage and troubleshoot network devices , including firewalls, access points, and access control systems . Support Azure & Office 365 environments , handling user management, security policies, and cloud services. Monitor and manage the IT ticketing system , IT Asset tracking and management ensuring timely resolution of incidents and service requests. Assist in network security , ensuring compliance with company policies and best practices. Perform system updates, patching, and performance tuning for both on-premises and cloud infrastructure. Provide technical guidance to end-users and coordinate with external vendors when necessary. Required Skills & Qualifications: Excellent communication and interpersonal skills ability to explain technical issues to non-technical users. Hands-on experience with Helpdesk Level 2 support , troubleshooting hardware and networking issues with at least 3 years of experience. Strong knowledge of networking technologies (Access Points, Firewalls, VLANs, VPNs, Access Control Systems). Expertise in Physical Server Administration , including maintenance, upgrades, and troubleshooting. Good understanding of Azure & Office 365 (user management, security, cloud policies, Device enrolment policy). Experience working with IT ticketing systems for incident and request management. Ability to work independently and handle multiple tasks efficiently in a fast-paced environment. Strong problem-solving and analytical skills. Preferred Qualifications: B.Tech/ BSC- IT/CS or Equivalent PG Certificate. Certifications such as CCNA, MCSA, Azure Administrator, or ITIL will be a plus. Experience with Active Directory, Group Policy, and Windows Server Administration . Familiarity with backup & disaster recovery solutions . Why Join Us? Work with a dynamic IT Infrastructure team in a fast-growing company. Exposure to cutting-edge technologies in networking, security, and cloud computing. Opportunity to grow your career and gain hands-on experience with enterprise IT solutions. If you are an IT professional with strong technical expertise and a passion for solving challenges , we would love to hear from you!

Dear Candidate, Movate (CSS Corp) is hiring candidates for Sr. Service Desk Engineer role for Hyderabad Location. *Please share your confirmation on mail if you can attend F2F Interview on 22nd March, Saturday Job Summary: The Tier 2 Service Desk Engineer is a senior technical role responsible for handling complex incidents, escalations, and deep-dive troubleshooting across multiple IT environments. This role requires advanced problem-solving skills, expertise in IT infrastructure, and the ability to mentor and guide Tier 1 support teams. The Tier 2 Engineer plays a crucial role in incident resolution, root cause analysis, process improvement, and ensuring overall IT service stability and efficiency. Key Responsibilities: Incident Management & Escalation Handling: Handle and resolve complex escalated incidents from L2 engineers within defined SLAs. Perform deep-dive troubleshooting for system, network, and application issues. Document root cause analysis (RCA) and provide permanent fixes to recurring issues. Ensure proper incident escalation protocols are followed and well-documented. Problem Management & Root Cause Analysis: Conduct proactive problem management to identify recurring issues and drive permanent solutions. Lead root cause investigations and implement corrective actions to minimize service disruptions. Maintain an incident/problem knowledge base with solutions and workarounds. Collaborate with engineering teams to resolve infrastructure and application problems. Technical Support & Troubleshooting: Strong experience with Windows Server (2016/2019/2022), Linux (RHEL, Ubuntu, CentOS), and macOS. Troubleshoot and resolve issues related to Active Directory, DNS, DHCP, and Group Policies. Intermediate networking knowledge (switching, routing, VPN, firewalls, etc.). Hands-on experience with IT service management tools (ServiceNow / Jira) and virtualization (VMware / Hyper-V / Citrix). Understanding of ITIL processes and best practices. Strong analytical and problem-solving skills. Excellent communication and customer service skills. Ability to work independently and collaboratively in a team environment. Strong organizational and time management skills. Strong customer service orientation. Ability to mentor and guide junior team members. Security & Compliance: Ensure security best practices are followed across all support activities. Perform security patching, vulnerability management, and compliance checks. Assist in handling security incidents, including malware containment and remediation. Enforce IT policies and participate in security audits. Automation & Process Improvement: Identify areas for efficiency improvements and recommend process enhancements. Participate in IT projects, deployments, and migrations to improve service delivery. Basic scripting knowledge (PowerShell, Bash, Python) is desirable. Collaboration & Knowledge Sharing: Provide mentorship and training to Tier 1 engineers to improve technical capabilities. Conduct technical knowledge-sharing sessions and documentation updates. Work closely with IT leadership, Partner teams, and external vendors to ensure seamless IT operations. Reporting & Documentation: Maintain detailed documentation for incidents, changes, and troubleshooting steps. Generate reports on system performance, incident trends, and resolution timelines. Ensure proper documentation of standard operating procedures (SOPs) and best practices. Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications such as ITIL, CCNA, MCSA, MCSE or RHCE and Azure/AWS/GCP Administrator Associate are a plus. 3 to 5 years of experience in IT support, with at least 2+ years in an L2/L3 support role. Disclaimer: Please ignore if not interested or not relevant to your profile.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects