Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Not specified
Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application. Stay up-to-date with the latest trends and advancements in AI and machine learning to recommend and implement cutting-edge technologies. AI Engineer - Internal Applications We are seeking a highly motivated and skilled AI Engineer to design, develop, and deploy AI-driven solutions that streamline internal processes, enhance productivity, and improve employee experience. The AI Engineer will work closely with cross-functional teams to identify automation opportunities, build scalable AI models, and integrate them into internal applications. This role requires a strong technical foundation in artificial intelligence, machine learning, and natural language processing, combined with a passion for solving complex business problems. Key Responsibilities: AI Solution Development: Develop and deploy AI models and algorithms to automate internal processes, enhance decision-making, and improve productivity. Build and fine-tune natural language processing (NLP) solutions for use cases such as document processing, chatbot development, and proactive insights. Create machine learning pipelines for predictive analytics and anomaly detection in operational workflows. Integration and Deployment: Integrate AI models into existing internal applications, including CRM platforms, CLM systems, Employee-facing tools, Enterprise applications, Analytics tools and other custom inbuilt applications. Collaborate with DevOps teams to ensure efficient CI/CD pipelines for AI solutions. Collaboration and Stakeholder Engagement: Partner with business stakeholders to identify pain points and opportunities for AI-driven enhancements. Work closely with IT and application development teams to align AI initiatives with organizational goals. Data Management and Analysis: Leverage structured and unstructured data from multiple sources to train, test, and validate AI models. Implement data preprocessing pipelines to ensure data quality and completeness. Performance Monitoring and Optimization: Continuously monitor and evaluate the performance of deployed AI models, ensuring accuracy, scalability, and efficiency. Optimize algorithms and infrastructure to reduce latency and improve user experience. Qualifications: Education: Bachelor’s or Master’s degree in Computer Science, Data Science, Artificial Intelligence, or a related field. Experience: 3–5 years of experience in AI engineering, machine learning, or data science roles. Proven track record of developing and deploying AI solutions in enterprise environments. Experience with CRM systems and automation platforms is a plus. Technical Skills: Proficiency in programming languages like Python, R, or Java. Experience with machine learning frameworks (TensorFlow, PyTorch, Scikit-learn, etc.) and NLP libraries (SpaCy, Hugging Face, NLTK, etc.). Hands-on experience with cloud platforms (AWS, Azure, GCP) and AI tools (SageMaker, Vertex AI). Familiarity with APIs, microservices, and RESTful architectures. Strong understanding of data engineering concepts, including ETL pipelines and database management (SQL, NoSQL). Soft Skills: Strong problem-solving and critical-thinking skills. Excellent communication and collaboration abilities. Ability to work in a fast-paced environment and manage multiple priorities effectively. Please Note: We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application. We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Not specified
Sales Engineer - Bangalore Location Who are we? Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. “Hustle Mode ON” is the motto we live by. Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco. With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list. Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020. Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023. Whatfix has been named a Silver Winner in Stevie's Employer of the Year 2023. Our Customer centricity is also evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights. Whatfix is disrupting the way Application Support and Learning content is consumed by providing Contextual and Interactive WalkThroughs inside enterprise applications when a task is being performed. What would you get to do? As a Sales Engineer at Whatfix, you will play a critical role in the sales process by providing technical expertise, demonstrating product capabilities, and delivering compelling solutions to prospective clients. You will collaborate closely with the sales, product, and customer success teams to drive adoption and ensure customer success. Key Responsibilities: Work closely with Account Executives to understand customer needs and craft tailored demonstrations of Whatfix’s capabilities. Conduct product demos, proof-of-concepts (POCs), and technical presentations for prospects and customers. Provide technical expertise on Whatfix’s integrations with enterprise applications such as Salesforce, SAP, Workday, ServiceNow, and more. Collaborate with Product and Engineering teams to address customer requirements and feedback. Develop customized solutions, including JavaScript and API-based integrations, to meet client-specific needs. Assist in crafting responses to RFPs and technical security questionnaires. Train and enable sales teams on product functionalities and use cases. Stay updated on industry trends, competitive landscape, and emerging technologies to effectively position Whatfix. Who you are? Bachelor’s degree in Computer Science, Information Technology, or a related field. 4-8 years of experience in a pre-sales, solutions consulting, or sales engineering role, preferably in SaaS or enterprise software. Strong understanding of web technologies, including JavaScript, HTML, CSS, and APIs. Excellent communication and presentation skills with the ability to explain complex concepts to both technical and non-technical audiences. Ability to manage multiple opportunities and work collaboratively in a fast-paced environment. Technical Skills: Web Technologies: Strong understanding of JavaScript, HTML, CSS, and browser developer tools. APIs & Integrations: Experience working with REST APIs, GraphQL, OAuth, SSO, and webhooks. Enterprise Application Knowledge: Familiarity with CRM, ERP, HCM, and ITSM platforms like Salesforce, SAP, Workday, ServiceNow, or Microsoft Dynamics. Security & Compliance: Basic knowledge of InfoSec principles, authentication mechanisms (OAuth, SAML, JWT), and security best practices. Debugging & Troubleshooting: Hands-on experience in debugging browser issues, network calls, and performance bottlenecks. Cloud & Infrastructure Basics: Understanding of cloud platforms (AWS, Azure, GCP) and enterprise IT environments. Why Join the Sales Engineering Team at Whatfix? Work at the forefront of digital adoption technology and help global enterprises transform user experience. Opportunity to collaborate with cross-functional teams and influence product roadmap. Competitive compensation, career growth opportunities, and exposure to top-tier clients. Be part of a fast-growing, customer-centric company recognized as a market leader. Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and Scale Fast; No Hierarchies for Communication; Deep Dive and Innovate; Trust, Do it as you own it. We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Not specified
Who are we? Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle. Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. About the Role We're seeking a talented Product Designer to join our Product Design and User Research team. In this pivotal role, you’ll play a key part in discovering, defining, and crafting the Guidance experience within our DAP product. As a blend of strategic thinker and hands-on designer, you'll contribute to shaping the evolution of the DAP category, empowering companies and their employees to maximize their technology's potential. The Guidance experience encompasses the complete content creation journey, from theming and customizing guidance types to leveraging use-case-driven templates and designing behavior customizations like branching decision paths. This experience is delivered through our Studio overlay on applications and the Whatfix Dashboard, offering dynamic and tailored solutions for our users. What You’ll Do Own Guidance product design projects: Take charge of projects across the entire product lifecycle, collaborating with designers and cross-functional teammates to ship products and features for our DAP product line. Set user experience strategy: Lead the UX strategy for your Guidance pods designs and foster a collaborative environment for team input and innovation. Practice human-centered design: Apply design thinking and human-centered methods to craft the right product strategy, driven by deep customer and end-user research. Partner with Product and Engineering: Collaborate to prioritize experiences and tasks, balancing customer value and end-user needs effectively. Rapidly prototype and iterate: Generate multiple concepts and prototypes, combining flows, user stories, sketches, wireframes, and pixel-perfect specs while expanding on our design systems. Collaborate across teams: Work with Product Managers, Designers, Engineers, and other teams to solve problems, shape the product roadmap, and deliver solutions users love. Take ownership of your work: Operate autonomously while seeking guidance when needed. You’ll own every detail of your work throughout the entire process. What you bring to the table: Proven design experience: You have 4 - 6 years of experience working in the B2B or Enterprise SaaS space. You’ve shipped products, and understand what it takes to build valuable, integrated, desirable experiences. High agency: Must find a way to do what is needed without waiting for the perfect conditions and can push through adversity to achieve goals. Effective communicator and facilitator: You’ve worked in and planned sprints, identified opportunities for spike projects and structured workshops to drive outcomes quickly and effectively. You’re able to accurately articulate your design specifications for product development. User insight synthesis: Ability to capture and transform observation of product usage to user experience improvements, new features or new models to improve the Whatfix products. User testing: Design user testing studies that measure usability and elicit customer requirements for design changes and new features. Explore multiple solutions: Comfortable exploring concepts, tweaking flows, or refining designs that represent the big-picture work. A commitment to quality: The ability to deliver high-quality work and speak to what makes it so. You care about the impact and can create solutions that are oriented to business outcomes. User-centered: A human-focused design mentality. You bring empathy to your work. You are constantly looking to refine your designs through user feedback from conversation, user research or hands-on user testing. You advocate for the user. Strong Portfolio : You have an online portfolio or PDF of example work that you can share with us that has well-defined case studies taking us through your thought process and approach. Template experience: Experience creating templates for onboarding and communications (an example is an onboarding pop-up) as well as design system experience is a strong plus. Why You’ll Love This Role: Our team is at the forefront of building and expanding the DAP category. You’ll have the chance to lead cutting-edge design projects that truly shape how people interact with digital tools. As a catalyst for creativity, you’ll work on solving complex, diverse challenges that deliver real value for our customers and our business. Reporting Structure: This role reports to the Product Design Lead, DAP who leads all of our DAP product pods. Note : At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively. We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
Bengaluru
INR 20.0 - 25.0 Lacs P.A.
Work from Office
Full Time
Sales Engineer - Bangalore Location Who are we Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. Hustle Mode ON is the motto we live by. Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco. With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list. Recognized by Forrester and Everest Group as a Leader in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020. Listed in Deloitte Technology Fast 500 among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023. Whatfix has been named a Silver Winner in Stevies Employer of the Year 2023. Our Customer centricity is also evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights. Whatfix is disrupting the way Application Support and Learning content is consumed by providing Contextual and Interactive WalkThroughs inside enterprise applications when a task is being performed. What would you get to do As a Sales Engineer at Whatfix, you will play a critical role in the sales process by providing technical expertise, demonstrating product capabilities, and delivering compelling solutions to prospective clients. You will collaborate closely with the sales, product, and customer success teams to drive adoption and ensure customer success. Key Responsibilities: Work closely with Account Executives to understand customer needs and craft tailored demonstrations of Whatfix s capabilities. Conduct product demos, proof-of-concepts (POCs), and technical presentations for prospects and customers. Provide technical expertise on Whatfix s integrations with enterprise applications such as Salesforce, SAP, Workday, ServiceNow, and more. Collaborate with Product and Engineering teams to address customer requirements and feedback. Develop customized solutions, including JavaScript and API-based integrations, to meet client-specific needs. Assist in crafting responses to RFPs and technical security questionnaires. Train and enable sales teams on product functionalities and use cases. Stay updated on industry trends, competitive landscape, and emerging technologies to effectively position Whatfix. Who you are Bachelor s degree in Computer Science, Information Technology, or a related field. 4-8 years of experience in a pre-sales, solutions consulting, or sales engineering role, preferably in SaaS or enterprise software. Strong understanding of web technologies, including JavaScript, HTML, CSS, and APIs. Excellent communication and presentation skills with the ability to explain complex concepts to both technical and non-technical audiences. Ability to manage multiple opportunities and work collaboratively in a fast-paced environment. Technical Skills: Web Technologies: Strong understanding of JavaScript, HTML, CSS, and browser developer tools. APIs & Integrations: Experience working with REST APIs, GraphQL, OAuth, SSO, and webhooks. Enterprise Application Knowledge: Familiarity with CRM, ERP, HCM, and ITSM platforms like Salesforce, SAP, Workday, ServiceNow, or Microsoft Dynamics. Security & Compliance: Basic knowledge of InfoSec principles, authentication mechanisms (OAuth, SAML, JWT), and security best practices. Debugging & Troubleshooting: Hands-on experience in debugging browser issues, network calls, and performance bottlenecks. Cloud & Infrastructure Basics: Understanding of cloud platforms (AWS, Azure, GCP) and enterprise IT environments. Why Join the Sales Engineering Team at Whatfix Work at the forefront of digital adoption technology and help global enterprises transform user experience. Opportunity to collaborate with cross-functional teams and influence product roadmap. Competitive compensation, career growth opportunities, and exposure to top-tier clients. Be part of a fast-growing, customer-centric company recognized as a market leader. Note: We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and Scale Fast; No Hierarchies for Communication; Deep Dive and Innovate; Trust, Do it as you own it. We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
Bengaluru / Bangalore, Karnataka, India
INR 3.0 - 6.0 Lacs P.A.
On-site
Full Time
Key Responsibility: Provide technical leadership to the team of engineers and ensure the quality of deliverables. Work closely with architects and ensure architectural consistency and technical excellence of the products and platforms Work with stakeholders to understand their requirements and translate them into technical solutions. Collaborate with cross-functional teams to address all technical dependencies Develop technical roadmaps and provide guidance on the selection of technologies and tools. Mentor and coach team members to improve their technical and leadership skills. Ensure that the development process is well-documented and adheres to industry best practices. Participate in code reviews, testing, and deployment activities. Continuously improve the performance, scalability, and reliability of the systems. Actively participate in technical innovations, external presentations, technical publications etc. Our Ideal Candidate: You have a deep interest and passion for technology. You love writing and owning code and enjoy working with people who will keep challenging you at every stage. You have strong problem solving, analytic, decision-making and excellent communication with interpersonal skills. You are self-driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities. Your Qualifications: Bachelors or Masters degree in Computer Science, Engineering, or a related field. 8+ years of experience as full stack developer Strong understanding of data structures, algorithms, and distributed systems. Proficiency in one or more programming languages such as JS, TypeScipt, Java. Experience in leading and mentoring teams of engineers. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously Must-Have: Solid understanding of JavaScript & TypeScript Deep understanding of JavaScript and its working across different browsers - Deep knowledge of Browser(s) architecture & internal working (iFrame, ShadowDOM & Rendering of webpages) Core Java Basics & OOPs concetps - Understanding of MVC, MVVM, MVP, and other UI design patterns HandsOn with HTML, CSS & Core Java - Browser Profiling & Debugging Solid understanding of design principles and patterns Solid problem solving skills with understanding of data structure and algorithms Any no-sql db Knowledge of front-end compilers and bundlers Experience in Unit Testing and Automation Experience in CI/CD, Jenkins Analyze Functional & Non-Functional requirements with effort estimation and deployment strategies Hands-on in Architecting and developing large scale applications Hands-on debugging skills Design for performance, scalability, fault tolerance and high availability Good to Have: Browser Extension understanding Exposure to react & GWT/Swing/AWT
Bengaluru / Bangalore, Karnataka, India
INR 10.0 - 12.0 Lacs P.A.
On-site
Full Time
What you need to have/ bring to the table: 3+ years Technical Pre-Sales / Sales Engineering / Solutions Engineering or just strong Web Development experience Understanding of the fundamentals of front-end development Hands-on development with HTML5, CSS3 (Animation, Grid, Flexbox), vanilla JavaScript(ES5, ES6 and beyond) would be great to have Bachelors in Computer Science or a related field is strongly preferred Ability to forge strong, long-lasting relationships with senior executives Abiltiy to creatively explain and present complex concepts in an easy to understand manner Solid technical background with understanding and/or hands-on experience in software development and web technologies Experience with implementing software products or solutions for large enterprises Understanding of high-performance software, SaaS Excellent presentation, written and verbal communication skills to communicate professionally Self-motivated with strong interpersonal and problem-solving skills Ability to work well in a highly dynamic team environment focussed on providing above industry standard customer service. Domestic and occasionally international travel require Highly Desired Skills Familiarity with SaaS business models a plus We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Bengaluru / Bangalore, Karnataka, India
INR 3.0 - 9.0 Lacs P.A.
Remote
Full Time
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal We are looking for a stellar Account Executive to join our team in Bangalore who would be focused on the US Market. About the role: The Manager / Senior Account Manager position is a quota-carrying position. As a key team member, you will lead our expansion efforts in a named set of existing accounts in North America. This will include cold prospecting to new buyers and new groups in existing accounts, creating opportunities within existing accounts, and driving these opportunities to closure Your experience identifying business problems and working cross-functionally to provide solutions, as well as building relationships with important decision-makers within the current accounts will be crucial to your success You will have experience participating in Value Engineering and Centers of Excellence exercises with enterprise Whatfix customers. The success of this role means working closely with our customers and generating new opportunities in our existing enterprise accounts in North America. Responsibilities : Prospect within named existing accounts to generate pipeline, create opportunities, and close deals Consistently deliver license and recurring service revenue targets in your assigned portfolio Build a trusted advisor relationship with your customers, including building relationships with the key contacts and customer executive team Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels Collaborate effectively with sales engineering, business development, marketing, and product teams to build a pipeline Proactively identify and resolve account success blockers that may arise Qualifications: 3+ years of SaaS Enterprise Sales and /or Account Management experience with large US based companies (more than 1000 employees) with a proven ability to hunt for new opportunities Experience selling to buyers from CRM, HR, Learning, and Development, Procurement, and/or IT for Software Applications managing complex sales cycles, and opening doors Value-based solution selling ability and understanding of ROI and cost/benefit analysis Consistent track record of over-achievement, exceeding quota, and high performance Strong executive presence and ability to develop executive-level (CxO) relationships and lead strategic initiatives with customer Excellent communication, negotiations, and strategic thinking skills Able to work independently and remotely from other members of your team Ability to travel internationally as needed. You would be an excellent fit for our team if: You are a self-motivated, high-performer who can work with minimal oversight to get the job done You re comfortable selling at a start-up company that is emerging in the market and you are excited about putting your mark on something early You love being a part of a small, dynamic, and agile organization that encourages you to learn and grow You are passionate about using your experience and expertise to inspire the team. What you will get to do: The opportunity to script your success and growth path in a fast-growth Series C startup Work with Sales and Product Marketing to develop new and leverage existing content Work with some of the best talents from Silicon Valley and India Deep knowledge of selling a SAAS B2B Product in a category-defining company. Exposure to C-Suite professionals from some of the top SAAS companies in the industry. Full-Stack learning of Sales tools.
Bengaluru / Bangalore, Karnataka, India
INR 4.0 - 8.0 Lacs P.A.
On-site
Full Time
Key Responsibilities: Work closely with Account Executives to understand customer needs and craft tailored demonstrations of Whatfix s capabilities. Conduct product demos, proof-of-concepts (POCs), and technical presentations for prospects and customers. Provide technical expertise on Whatfix s integrations with enterprise applications such as Salesforce, SAP, Workday, ServiceNow, and more. Collaborate with Product and Engineering teams to address customer requirements and feedback. Develop customized solutions, including JavaScript and API-based integrations, to meet client-specific needs. Assist in crafting responses to RFPs and technical security questionnaires. Train and enable sales teams on product functionalities and use cases. Stay updated on industry trends, competitive landscape, and emerging technologies to effectively position Whatfix. Who you are Bachelor s degree in Computer Science, Information Technology, or a related field. 4-8 years of experience in a pre-sales, solutions consulting, or sales engineering role, preferably in SaaS or enterprise software. Strong understanding of web technologies, including JavaScript, HTML, CSS, and APIs. Excellent communication and presentation skills with the ability to explain complex concepts to both technical and non-technical audiences. Ability to manage multiple opportunities and work collaboratively in a fast-paced environment. Technical Skills: Web Technologies: Strong understanding of JavaScript, HTML, CSS, and browser developer tools. APIs & Integrations: Experience working with REST APIs, GraphQL, OAuth, SSO, and webhooks. Enterprise Application Knowledge: Familiarity with CRM, ERP, HCM, and ITSM platforms like Salesforce, SAP, Workday, ServiceNow, or Microsoft Dynamics. Security & Compliance: Basic knowledge of InfoSec principles, authentication mechanisms (OAuth, SAML, JWT), and security best practices. Debugging & Troubleshooting: Hands-on experience in debugging browser issues, network calls, and performance bottlenecks Cloud & Infrastructure Basics: Understanding of cloud platforms (AWS, Azure, GCP) and enterprise IT environments.
Bengaluru / Bangalore, Karnataka, India
INR 4.0 - 9.0 Lacs P.A.
On-site
Full Time
The UX Research team is looking for an experienced researcher to join our team. This is an in-office role based in Bangalore, where you ll help shape the future of our digital adoption products through deep user insights. You will contribute to new innovations and lab initiatives, helping connect research insights to our broader product vision. In this role, you ll take ownership of complex research projects across multiple pods and product areas. You ll conduct discovery research, concept testing, secondary market analysis, and ideation workshops. You ll also enable and coach Designers and Product Managers on conducting their own research, while building strong relationships across cross-functional teams and business units. What Youll Do: Lead discovery and evaluative research to support innovation projects, cross-pod initiatives, and product evolution. Collaborate closely with engineering, product, and design to test concepts, new flows, and accessibility features. Conduct complex research that drives high-value differentiation, unblocks strategic decisions, and contributes to novel product design. Define target audiences, including end users, customers, and competitors. Own all aspects of research planning and execution from participant recruitment to insight delivery. Facilitate team clarity through weekly syncs, office hours, and check-ins. Use dedicated research tools for recording and analyzing research sessions. Develop affinity maps, personas, and journey maps to help teams connect with users. Present research in engaging ways using storytelling, videos, and visual deliverables. Guide designers and PMs on how to plan, conduct, and share research. Partner with sales, CS, marketing, and solutions consulting to bring business context into the research process. Visit customer sites to observe workflows and discover in-context insights; and participate in customer events collecting live feedback and insights. Plan and lead enablement workshops on research methodologies and tools. Continuously grow your craft and stay updated on trends, tools, and AI innovations in research. Who You Are: 3+ years of user research experience, including at least 1 year of UX research experience in a B2B SaaS or enterprise software environment. Experience leading research across products and pods, with the ability to align research with larger product and business goals. Skilled in a variety of research methodologies including interviews, focus groups, usability tests, and surveys. Experience analyzing and synthesizing qualitative and quantitative data. Strong project ownership, time management, and ability to manage multiple stakeholders. Confident and clear communicator who influences design and product decisions. Enthusiastic about mentoring others and democratizing research. Willing to conduct field research and work closely with customer-facing teams. Preferred Qualifications: Experience with AI/ML-powered products. Comfort with quantitative research methods and data interpretation. Familiarity with dedicated research tools like Condens, Maze, Dovetail, or UserInterviews. Prior experience working on accessibility testing. Strong storytelling skills and ability to tailor communications to different teams. Key Competencies Behaviors: Communication: Designs and communicates clear research plans, moderates sessions, and reports insights with multimedia storytelling. Democratization: Guides and mentors designers and PMs in research practices; creates actionable research outputs. Learning Agility: Adapts to various project types, contributes to strategic initiatives, and seeks opportunities to grow skills. Drive for Results: Proactively tracks progress, sets up check-ins, seeks feedback, and communicates challenges and wins. Research Acumen: Demonstrates mastery in planning and executing studies and synthesizing actionable insights. Business Acumen: Aligns research insights with product innovation and market differentiation; collaborates closely with business units.
Bengaluru / Bangalore, Karnataka, India
INR 4.0 - 7.0 Lacs P.A.
On-site
Full Time
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. What you ll get to do You are an Independent Contributor and a self-starter, involve oneself and tactically drive all business partnering areas for the function(s) you support. Demonstrate a strong understanding of Business you will support along with their priorities, culture, and challenges. You are someone who drives the execution of strategic projects and derives insights for potential strategic projects. Segment employees into cohorts based on tenure, talent, or team. Conduct focused discussions to gather feedback. Analyze and address common themes with tailored action plans Incorporate insights from both offline employee pulse surveys and platform data to understand employee sentiment and identify areas for improvement. Conduct employee exit interviews to gather information about reasons for resignation, explore retention strategies, and document these insights to inform attrition tracking and prevention efforts Utilize MIS, data reporting, and visualization to extract meaningful insights that inform strategic decision-making for business leaders. Ensure data accuracy across systems and regularly review reports to maintain reliability. Collaborate with employees to facilitate their understanding of the PMS process and career development, ensuring alignment with the Whatfix Program Calendar. Additionally, you will partner with HRBPs to design and implement HR initiatives that support business objectives, focusing on talent management, organizational development, employee engagement etc. Lead and support initiatives to cultivate a healthy, collaborative, and supportive work environment for the Business Unit. Organize and implement team-building activities to strengthen team cohesion, collaboration, and morale. Own the recognition and reward process end to end, including nominations till RR events, to acknowledge employee achievements and contributions Ensure consistent implementation of HR policies and procedures according to legal requirements and organizational guidelines. Adherence to policies, procedures, and legal requirements while handling grievances and concerns. Promote ethical behavior and professional conduct among all employees. Stay informed about global compliance, legal, and benefits requirements to maintain a compliant and ethical workplace Collaborate with managers to address employee relations issues, including conflict resolution, disciplinary actions, and grievance handling What you should have Solid experience in a fast-paced, high-growth technology company Strong research skills, Self-directed and proactive, should be able to handle ambiguity Able to handle confidential sensitive information with discretion Model the behaviours of a true team player and be a guardian of the Whatfix culture
Bengaluru / Bangalore, Karnataka, India
INR 5.0 - 8.0 Lacs P.A.
On-site
Full Time
Implement and enforce Secure Software Development Lifecycle (SSDLC) practices across all Whatfix technology projects, ensuring security risks are effectively identified and mitigated throughout development. Conduct Vulnerability Assessment and Penetration Testing (VAPT) for SaaS applications, APIs, and cloud infrastructure, identifying security weaknesses and ensuring timely remediation in collaboration with development teams. Enhance application security by improving secure coding guidelines, integrating security automation, conducting developer training, and defining security metrics. Perform threat modeling using STRIDE to proactively identify security risks in the design phase and recommend effective mitigation strategies. Perform security architecture and design reviews, focusing on core security principles to enhance product security. Work closely with product and solution teams to achieve the objectives of the cybersecurity software security program. Conduct secure code reviews across various programming languages, identifying vulnerabilities and providing actionable recommendations for prevention and remediation. Perform both Manual and Automated Security Testing for identifying application vulnerabilities. Responsible for identifying security vulnerabilities, reporting issues, and collaborating with development teams to ensure timely remediation and closure. Responsible for coordinating and ensuring the successful execution of external VAPT assessments. Responsible for managing and assessing security issues reported through the bug bounty program, ensuring proper triage and remediation. Participate in both internal and external product security audits to ensure compliance and identify security improvements. Conduct and facilitate secure coding training sessions for engineering teams to enhance security awareness and best practices Collaborate with GRC and TPRM teams to align security initiatives with regulatory compliance, third-party risk management (TPRM), and security policies, ensuring adherence to industry standards regulations such as GDPR, ISO 27001, SOC 2, and FedRAMP. Ability to articulate and convey security threats and risks to diverse audiences, effectively emphasizing mitigation techniques and strategies Skills : In-depth knowledge of OWASP Top 10 and CWE 25, with a proven track record of implementing and integrating effective remediation strategies. Possess a strong understanding of microservices, APIs, and web applications, including their security best practices and potential vulnerabilities. Deep knowledge and experience in using SAST, DAST, IAST, SCA and fuzz testing tools. Experience in threat modeling using STRIDE, identifying potential security risks and implementing effective mitigation strategies. Knowledge of RESTful web services (client server application) Hands-on experience with automation and DevSecOps practices to enhance security integration in development workflows. Proficiency in high-level programming languages such as Java and .NET, with additional expertise in DAST code reviews as a plus. Strong understanding of SDLC methodologies, with flexibility to work in Agile environments. Proven experience in providing technical oversight to project team members, ensuring engagement quality and adherence to security best practices. Familiarity with code management systems (e.g., BitBucket), CI/CD pipelines (e.g., Jenkins), containerization (Docker, Kubernetes), microservices architecture, and authentication frameworks like OAuth 2.0 and OpenID Connect. Well-versed in both waterfall and agile development models, with experience embedding secure development practices in both. Extensive experience in driving and implementing Secure SDLC (SSDLC) practices, ensuring seamless security integration into the development process. Proficient in at least two scripting languages, such as Python, Perl, PHP, or Ruby. Experience in performing static code analysis using tools like Checkmarx, Github advanced code security to identify security vulnerabilities. Qualifications: Qualification Required: Bachelor/Master Degree in either Computer Engineering or Information science Preferred certifications: OSCP, CEH, ECSA, or other industry-recognized security certifications. Minimum experience: 5-8 years of experience in Product Security
Bengaluru / Bangalore, Karnataka, India
INR 8.0 - 13.0 Lacs P.A.
On-site
Full Time
Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Being responsible for every aspect of the customer journey post sales handoff. Be the product champion and consultant to enable the customers to realize the potential of Whatfix Understand customer s business, their application for which they have purchased Whatfix subscription for and their key digital adoption goals. Identify product usage gaps and provide actionable solutions to the customers Build value-based relationships with customers and create Whatfix champions Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, Drive desired customer outcomes through a consultative approach Ensure customer retention by negotiating and closing renewals Identify opportunities of upselling and cross-selling along with the Account Managers Identify appropriate business use cases where Whatfix can be deployed Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully Have a strong business sense to keep looking out for new use cases and solutions using Whatfix to create a win-win situation with customers Communicate and brain-storm with the product team on customer feedback and help refine product roadmap Work with the marketing team to execute customer surveys, case studies, etc Identify and Process Success milestones for the customers Optimize existing processes within the company and actively enhance all Customer Success initiatives Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customers organization What you need to have/ bring to the table : Has relevant 8+ years of work experience in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company Must have prior experience working with NA customers Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Being responsible for every aspect of the customer journey post sales handoff. Be the product champion and consultant to drive desired customer outcomes and enable the customers to realize the potential of Whatfix Understand customer s business, their application for which they have purchased a Whatfix subscription and their key digital adoption goals Identify product usage gaps and provide actionable solutions to the customers Build value-based relationships with customers and create Whatfix champions Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI Ensure customer retention by negotiating and closing renewals Identify opportunities of upselling and cross-selling along with the Account Managers Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully Have a strong business sense to keep looking out for new use cases and solutions using Whatfix to create a win-win situation with customers Communicate and brain-storm with the product team on customer feedback and help refine product roadmap Work with the marketing team to execute customer surveys, case studies, etc Optimize existing processes within the company and actively enhance all Customer Success initiatives Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customers organization
Bengaluru / Bangalore, Karnataka, India
INR 7.5 - 10.0 Lacs P.A.
On-site
Full Time
What will you get to do This full-time position reporting to the Director of Brand Marketing has only one goal to highlight Whatfix as the indisputable leader of our category, founded upon our Customer First mentality. In achieving that goal, this person should have a comprehensive understanding of building a brand, internally and externally, through strategy and positioning, organic and paid campaign development and distribution, design and pre-/post-production systems (web, design, video, etc), market research and trends, and beyond. Additionally, this role will actively work on inter-departmental projects that improve the representation of our category leadership (with first and foremost attention being the service of our Customers), so prior success working with cross-functional teams and executing across integrated OKRs is essential. Champion Brand Voice, Tone, and Visual Identity standards across the team, bringing our Customer First mentality to the forefront Orchestrate and execute integrated marketing campaigns through organizational events, organic social, website and owned properties, paid placement, and more Manage and prioritize project tickets in the request system, set milestones and timelines, and drive cross-functional team assignments through distribution Proactively set up teammates for success in their work by assisting with long-term goals and helping them own short-term results Collaborate with stakeholders across the broader organization to create a stronger Brand representation for every Whatfixer What should you have 8+ years of experience in brand management/development with high growth, omnichannel consumer brand 5+ years of experience in B2B, Tech, Enterprise, or startups preferable Experience developing and/or executing integrated marketing campaigns, history of taking ideation and conception through execution, deployment, and statistical analysis Broad range of marketing knowledge growing a brand, with expertises ranging from brand management and development to media and channel strategy Goal-oriented and data-driven mindset, with the ability to understand consumer behavior and trends, turning them into resonant, impactful campaigns Ability to deliver work independently, testing and learning latest and greatest brand/content/marketing strategies, while actively helping and supporting others as an essential POC of the Brand Marketing team Experience with budget ownership with understanding of how investments impact business results across core brand metrics and sales KPIs Time and project management skills, including the ability to work on multiple projects across different functional stakeholders at once Outstanding relationship-building skills, including great written and verbal communication abilities
Bengaluru / Bangalore, Karnataka, India
INR 4.0 - 8.0 Lacs P.A.
On-site
Full Time
What you'll get to do As businesses increasingly invest in customer success and in building dedicated teams to improve customer retention, the need for internal employee enablement is growing. This is highly apparent in the growing demand for Enablement Training professionals. In this role, you would: Deliver course design documents, storyboards, and prototypes, with appropriate instructions for the audio scripts/video scripts Be innovative in creating learning content utilizing various delivery methods that support accelerated learning. Create clear and well-structured documentation and how-to guides on products, processes, and tools. Work directly with subject matter experts to understand training requirements and capture course-specific knowledge. Ability to quickly grasp complex business processes and convert them into simplified learning concepts Create assessments and evaluate the effectiveness based on Kirkpatrick s model for training evaluation. What do you need to have To have at least 5-8 years of work experience in the Learning and Development domain with Knowledge of instructional design and instructional technology Proven experience with Instructional Design Principles to strategize and deliver solutions to address learning gaps Outstanding writing skills, grammar, editorial skills, ability to articulate information exceptionally well, and attention to detail Should have knowledge of course development software and Learning Management Systems Ability to quickly learn product functionality and features Self-motivated with the ability to work with moderate supervision and complete assigned projects on time Ability to work on multiple projects simultaneously Preferred Qualifications: Knowledge in web frontend languages HTML, CSS, JavaScript, preferred University degree in Computer Science, Engineering, educational technology, or equivalent Experience working for a SaaS product-based company Proven experience working under strict deadlines and the ability to work quickly and accurately in a fast-paced environment Experience working with Adobe Premiere Pro and Articulate RISE.
Bengaluru / Bangalore, Karnataka, India
INR 3.0 - 7.0 Lacs P.A.
On-site
Full Time
What you ll do: Coach, mentor and motivate your team of Account Executives on the sales process and quota achievement while being hands-on as well Consistently monitoring the sales activity of the team and tracking the results Conducting weekly forecasting meeting and coaching on strategies to create pipeline and drive closures Establish account relationships with key decision-makers when necessary to drive deals forward Reporting on sales activity, productivity and forecasting to senior sales management Own and achieve sales targets for new business sales in the Enterprise market segment You have: Post Graduate Degree preferred (i.e. MBA) 10+ years of software sales experience in an individual contributor role, including 3+ years of sales management experience Strong people manager with a proven record of sales success in a similar B2B/business software application environment and have sold globally Successful track record of consistently hitting quota in a high-volume transaction sales environment Experience managing and executing in a pre-defined sales model Experience with a CRM solution (like Salesforce.com) and Web Conferencing Technology Strong presentation/demonstration skills, communication, and written skills What Youll Get: Deep knowledge of selling a SaaS B2B product in a category-defining company Exposure to C-suite professionals from some of the top SaaS companies in the industry The ability to prospect, demo, and close in a high paced environment Full-stack learning of Sales tools Your success is directly proportional to the responsibility you will hold.
Gurgaon / Gurugram, Haryana, India
INR 4.0 - 12.5 Lacs P.A.
On-site
Full Time
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal We are looking for a stellar Account Executive to join our team in Bangalore who would be focused on the US Market. Responsibilities: Prospect within named enterprises in the US to generate pipelines and attain Quotas. Consistently achieve a license and recurring service revenue targets from named accounts Build a trusted advisor relationship with your prospects and customers Use Whatfix s prospecting and sales processes effectively Ensure the two-way flow of relevant and timely information Anticipate challenges before the prospect does Collaborate effectively with partnership, sales development, and solutions consulting teams Requirements: 6 - 12 years of direct selling experience to International enterprises. Preferably SAAS Background, Not Must. Track record of consistently meeting or exceeding Sales Targets. Experience prospecting, and generating opportunities with Cloud Application buyers. Experience in account planning and opportunity management, and running a sales cycle Experience with Salesforce.com and related CRM applications. Strong executive presence + interpersonal, written and presentation skills Experience presenting and demonstrating the product at industry events Outbound experience - Cold calls/emails/events etc within prospect organizations. Ability to identify prospect trigger/ pain with the right questions Ability to learn to speak your prospect s business language Ability to learn what would make your prospect successful The ability to teach your prospects using insights they didn t know before The ability to independently run a product demo The discipline to meet your sales productivity requirements Experience using prospecting tools - ZoomInfo, Lusha, Outreach, LinkedIn What you will get to do: The opportunity to script your success and growth path in a fast-growth Series E startup Work with Sales and Product Marketing to develop new and leverage existing content Work with some of the best talents from Silicon Valley and India Deep knowledge of selling a SAAS B2B Product in a category-defining company. Exposure to C-Suite professionals from some of the top SAAS companies in the industry. Full-Stack learning of Sales tools.
Bengaluru / Bangalore, Karnataka, India
INR 2.0 - 4.0 Lacs P.A.
On-site
Full Time
Key Responsibilities: Develop advanced computer vision and state-of-the-art deep learning models to understand software applications and derive user intent. Research and implement ML and deep learning algorithms for production use. Build and maintain infrastructure for AI/ML systems, including model inference, automated (re-)training, monitoring, explainability, and more. Stay updated on cutting-edge AI research from leading labs by reading papers and experimenting with code. Assist AI product managers and business stakeholders in understanding the capabilities and limitations of AI for the products. Fine-tune, retrain, and scale existing model deployments. Conduct necessary ML tests and benchmarks for model validation. Our Ideal candidate: Experience: 4+ years of expertise in machine learning. Deep Learning Expertise: Strong understanding of deep learning principles in both Computer Vision and Natural Language Processing (NLP). LLM Knowledge: Familiarity with LLM architectures like BERT and GPT, with hands-on experience fine-tuning these models for enhanced performance. Model Development: Proven experience in developing deep learning models, such as CNNs and Vision Transformers, for image-based tasks in production systems. Research and Application: Extensive experience in algorithms for image processing, content-based video/image analysis, object detection, segmentation, and tracking. Libraries: Proficiency in machine learning and deep learning libraries like PyTorch and Hugging Face. Technical Skills: Demonstrated ability to implement, improve, debug, and maintain machine learning models. Nice to Have: Strong programming skills in Python. Expertise in optimization and debugging. Familiarity with version control systems such as Git. Self-motivated and responsible, with excellent written and verbal communication skills. Experience in handling and visualizing large datasets and creating performance reports.
Bengaluru / Bangalore, Karnataka, India
INR 2.0 - 5.0 Lacs P.A.
On-site
Full Time
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. Be one of the key Leaders in this awesome journey of building a billion-dollar company! What will you get to do Establish professional development programs for all customer success and services teams Devise the coaching, mentoring, and partnering programs for the new members Collaborate with all stakeholders to define exactly what enablement is required to deliver using a range of techniques to conduct needs assessments Ensure customer facing teams are fully acquainted with client relationship histories Recognize that people have different learning styles and tailor training and familiarisation programs to suit them all Identify operational inefficiencies and devise effective improvements Identify every individuals gaps in terms of product/process/tools/culture Develop eLearning material courses, workshops, and other training materials. Design training utilizing game-based learning or other delivery methods that support the acceleration of learning Design, develop, and create storyboards, on-screen-texts and audio scripts for use in learning programs Determine the overall effectiveness of the learning program and make improvements What you should have Comes with at least 5 years of work experience, with a minimum of 3 yrs in a Customer-Facing or an Enablement role Has an average tenure of at least 2 years (Total work ex Number of Companies worked in) Has been working in B2B SaaS or B2B Software Product based companies Has previous experience in designing and delivering effective onboarding and training programs is an added bonus Demonstrates experience in sharing best practices and striving for continuous process improvement Showcases great presentation skills and has the ability to create engaging, and informative presentations Has the ability to work closely with members at all levels in the organization, including leadership
Bengaluru / Bangalore, Karnataka, India
INR 10.0 - 12.0 Lacs P.A.
Remote
Full Time
Hustle Mode ON is something we live by. We are looking for a stellar (Senior) Sales Engineer to join our team in Bengaluru, India. The Sales Engineer will be the expert in Whatfix product(s). He/She will assist Sales in presenting the value proposition and benefits of the Whatfix solution to prospects. What do you get to do Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape Lead technical discovery and prepare/deliver technical presentations explaining Whatfix products to prospects and customers Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition Successfully manage and execute technical proof of concepts (POCs), on-site or remote Responsible for representing the product to customers and at field events such as conferences, seminars, etc. Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos. Respond to functional and technical elements of RFIs/RFPs Convey feature input and customer requirements to Product Management teams Partnering with sales executives to plan, prepare and execute on strategic deals in complex sales cycles Collaborate with sales teams to understand customer requirements and provide sales support Respond to technical objections and articulate the value and return on investment delivered Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative technical expertise for all customer needs Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales) What you need to have/ bring to the table: 3+ years Technical Pre-Sales / Sales Engineering / Solutions Engineering or just strong Web Development experience Understanding of the fundamentals of front-end development Hands-on development with HTML5, CSS3 (Animation, Grid, Flexbox), vanilla JavaScript(ES5, ES6 and beyond) would be great to have Bachelors in Computer Science or a related field is strongly preferred Ability to forge strong, long-lasting relationships with senior executives Ability to creatively explain and present complex concepts in an easy to understand manner Solid technical background with understanding and/or hands-on experience in software development and web technologies Experience with implementing software products or solutions for large enterprises Understanding of high-performance software, SaaS Excellent presentation, written and verbal communication skills to communicate professionally Self-motivated with strong interpersonal and problem-solving skills Ability to work well in a highly dynamic team environment focussed on providing above industry standard customer service. Domestic and occasionally international travel required Highly Desired Skills Familiarity with SaaS business models a plus We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Bengaluru / Bangalore, Karnataka, India
INR 4.0 - 8.0 Lacs P.A.
On-site
Full Time
Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal In this role, you will: Oversee and review the renewals and new sales contracts(sales) in the pipeline , ensuring we as an organization maximize the growth benefits through recurring revenue Collaborate with Customer success managers, Accounts Manager Accounts Executive, Finance, Leadership, and Legal teams to facilitate contract negotiation, closure, and achieve targeted business outcomes. Act as a bridge between Sales and the Professional Services team for the new contracts, ensuring seamless communication and alignment of project services objectives. Maintain close communication with the CSM and sales team to understand client expectations and requirements, offering tailored solutions and insights accordingly. Manage and maintain contract records throughout their lifecycle, including, renewal tracking, and performance management. Help the Resource Managers make informed resourcing decisions based on the opportunity pipeline, optimizing team capabilities and project requirements. Develop intuitive reports and dashboards, leveraging data to derive insights, monitor progress, and facilitate informed decision-making, providing concise and informative updates to leadership. Work collaboratively with diverse teams to identify business problems, develop solutions, streamline operations, implement automations, integrations, and simplify operating processes. What Will You Bring: Demonstrated expertise in CRM software, particularly Salesforce, along with experience in managing projects using tools like JIRA, Zendesk, Smartsheet, Team Gantt, and other project management platforms. Proficiency in leveraging these tools to enhance project pipeline management, drive collaboration between teams, and streamline workflows to achieve efficient outcomes. Ability to navigate and utilize various software applications efficiently, coupled with a quick learning curve for new tools and technologies. Proficiency in numbers and data analysis: Ability to assess and understand data to inform decision-making and strategy development. Understanding of compliance requirements and legal nuances, ensuring alignment of contracts with organizational standards and regulations and negotiating terms beneficial to business objectives. Excellent analytical and problem-solving skills with strong attention to detail and organizational abilities. Exceptional communication and negotiation skills Ability to manage multiple projects and meet deadlines. High level of integrity and ability to maintain confidentiality. What you should have The street smart way to drive SaaS company experience It is essential to have good English communication skills. It would be preferable to have 5 to 8 years experience in an Operations or similar role. Experience with SaaS and Customer Service is mandatory. Hands-on experience with Salesforce or other CRM tools.. Having experience with reporting tools (such as Looker/Tableau), finance tools, CS/Project Management tools, etc. is beneficial. Action-oriented and excellent interpersonal skills Collaborative skills across departments.
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It was okay okay but fun
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New building looks good and it's spacious!
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building looks very good
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