At ManipalCigna we resonate your commitment to your family’s health and well-being through a range of comprehensive Health Insurance plans. ManipalCigna Health Insurance Company Limited (formerly known as CignaTTK Health Insurance Company Limited) is a joint venture between the Manipal Group, a leader in the field of healthcare delivery and higher education in India and Cigna Corporation, a global health services company with presence in 30+ countries and serving 160 million+ customers around the world. With a deep focus on health and wellness, ManipalCigna Health Insurance offers a full suite of insurance solutions ranging from health, personal accident, major illness, travel and global care to individual customers, employer-employee, and non-employer-employee groups to meet their diverse health needs. Key Responsibilities & Accountabilities Employee Engagement and Retention: Partner with engagement SPOC and execute initiatives to enhance employee engagement, including surveys, feedback mechanisms, and recognition programs. Identify key drivers of employee turnover and develop retention strategies to address them. Performance Management: Support managers in setting clear performance expectations and providing ongoing feedback and coaching to employees. Facilitate the performance review process and ensure alignment with organizational goals. Employee Relations, Compliance & Learning Support: Address employee relations issues promptly and fairly, ensuring compliance with labour laws and company code of conduct policies. Provide guidance and support to managers on handling disciplinary actions, grievances, and conflict resolution. Collaborate with functional heads and training team to identify skill gaps and support the training team in executions. Also, promote a culture of continuous learning. Strategic Partnerships: Build strong relationships with business leaders and stakeholders to understand their needs and align HR initiatives with organizational goals. Act as a trusted advisor and strategic partner, influencing decision-making and driving positive change across the organization. HR Metrics and Analytics: Track key HR metrics such as turnover rate and engagement scores to measure progress and identify areas for improvement. Use data-driven insights to inform decision-making and drive HR initiatives that align with business objectives. Qualifications MBA in Human Resources with a minimum of 10 years of experience. Effective Interpersonal Skills, Excellent Communication skills, Analytical abilities and proficiency in MS Office Show more Show less

Role: Manager – Assistant Manager / Deputy Manager Provider Central Operations Qualification: Graduation/Post-Graduation Minimum Experience: 3-5 years, preferably in Provider management (central operations) in Health insurance or General insurance company Key Responsibilities Area: Performance Tracking & MIS Management Tracking Hospital Empanelment Vs. Targets Tracking Hospital Discount enhancements & packages Tracking Cashless : Reimbursement Ratio Tracking ACS improvement OPD utilization tracking (vendor wise) Data management and analysis Managing Queries & Grievances Publish a Queries & Grievances report every 15 days basis queries received by RMs Obtain a Queries & Grievances report from TPA every month Entering comments received from RMs for empanelment requests received and closing cases in time. Compliance & Governance Ensuring display of updated MCHI Network List on websites MCHI Hospital Locator Management Reconciliation of Network list with the ones getting displayed on TPA websites- monthly SOPs creation and necessary modifications (as per requirements) Annual review of SOPs Show more Show less