Job
Description
As the Assistant Manager of Account Management at Druva, you will play a pivotal role in leading and guiding the Account Management team to ensure the successful retention, growth, and satisfaction of our SMB/Commercial clients. Leveraging your strategic mindset and deep understanding of Druva's solutions, you will drive collaboration across teams to align account strategies with overall business objectives. You will lead, inspire, and mentor the Account Management team to achieve and exceed performance targets. It is essential to develop and execute strategies for talent acquisition, training, and professional development within the team while fostering a collaborative and customer-centric culture aligned with Druva values. In terms of client relationship management, you will build and maintain strong relationships with key customers, gaining an in-depth understanding of their business objectives and challenges. Proactively addressing client needs to ensure a high level of customer satisfaction is key, as well as driving timely and meaningful customer touchpoints and engagement driven by KPIs. Collaboration with the VP of Sales is required to develop and implement strategic account plans aligned with Druva's business goals. Identifying opportunities for account growth and expansion with a data-driven approach is crucial, along with ensuring the effective delivery of Druva's solutions to meet or exceed client expectations and defining strategies on how to penetrate accounts. Cross-functional collaboration with Sales, Product Management, and Support teams is necessary to drive customer success. Providing valuable insights and feedback to internal teams based on client interactions is a key aspect of your role. Analyzing key performance metrics to assess the effectiveness of account management strategies and preparing regular reports on account performance, forecasts, and strategic initiatives are part of your responsibilities. You will oversee the contract renewal process, negotiating terms with existing clients, and maintaining high Net Revenue Retention (NRR) while driving retention strategies to ensure high Gross Retention - both logos and revenue. Developing customer advocacy programs to showcase success stories and promote client satisfaction is essential. Acting as a liaison between clients and Druva leadership to address concerns and ensure a positive customer experience, as well as being the point of contact for customer escalations, are also part of your duties. To qualify for this role, you should have a Bachelor's degree in Business or a related field (MBA preferred), proven experience in account management within the technology industry (preferably in data protection, cloud services, or related fields), experience selling SaaS/Cloud, experience in a leadership role managing a team size of 6-10 account managers, strong strategic thinking and analytical skills, ability to navigate Salesforce.com proficiently and create reports, strong Excel and PowerPoint skills, excellent communication, negotiation, and presentation abilities, familiarity with enterprise software, cloud technologies, and relevant industry trends. This is an In-Office position that will require working in EMEA/US hours. Please note that this job description serves as a guide and is not exhaustive; as the Assistant Manager, you may be required to perform other duties as necessary to meet business needs. Management reserves the right to modify responsibilities based on organizational requirements.,
