9 Contract Renewals Jobs

You will be part of a dynamic team at Frontend Arts, where we leverage our deep industry expertise and the latest IT advancements to provide top-notch digital transformation services to our clients. We collaborate with leading companies to develop innovative solutions that enhance performance and drive growth. Our focus is on technology innovation to facilitate the digital transformation of our customers and end users through a modern, process-driven development cycle. This approach ensures that we deliver high-quality, scalable solutions that are compliant, secure, high-performing, and reliable. As a candidate for this role, you should have 8 to 10 years of functional experience supporting Oracle Cloud Service Contract Management and Oracle Cloud Project Portfolio Management (PPM) modules. Your responsibilities will include hands-on management of Service and Supplier Contract Agreements, encompassing configurable service packages, contract renewals, flexible billing structures, and integrated entitlement processing within Oracle Cloud. You should have a minimum of 2 full-cycle implementations of Oracle Cloud Service Contract Management, involving the design and configuration of contract templates, workflows, and integrations. Additionally, you should have the same level of experience with Oracle Cloud Project Costing, Project Contracts, and Project Billing modules. Strong knowledge and experience in supporting PaaS (Platform as a Service) and Oracle Integration Cloud (OIC) integrations are essential for this role. The role requires a willingness to work in rotational shifts and provide production support and issue resolution as per business requirements. Immediate joiners or candidates with a notice period of up to 45 days or less are highly preferred. This is a full-time position with the following experience requirements: - Oracle cloud service contract: 8 years (Preferred) - Oracle cloud project contracts: 8 years (Preferred) - Project billing modules: 8 years (Preferred) - PPM: 8 years (Preferred) The work location for this role is in person.,

As a Customer Success Executive at ESP Global Services, you will play a crucial role in the customer success team by focusing on ensuring customer satisfaction, retention, and successful service delivery. Working closely with the Customer Success Manager (CSM), you will be responsible for supporting daily operations, resolving customer issues efficiently, and driving improvements in service quality. Your primary objective will be to serve as the main point of contact for both internal teams and external customers, ensuring that contract-specific tasks are completed efficiently and that customer needs are met with a high level of responsiveness. You will be expected to act as a proactive customer advocate, ensuring a high level of customer satisfaction and supporting customer retention initiatives. Working alongside the CSM, you will address customer needs, resolve issues promptly, and maintain strong relationships with customers. Additionally, you will be responsible for ensuring contract-specific tasks such as asset management, customer reporting, and technical analysis are completed accurately and efficiently. Your role will also involve designing, preparing, and delivering internal and customer reports to provide insights that drive continuous service improvement and quality. You will review account-specific statistics regularly to identify trends, service improvements, and opportunities to enhance the customer experience. As a Single Point of Contact (SPOC) for customers, you will ensure seamless communication between internal teams and customers and document any follow-up actions in internal databases to keep all stakeholders informed. In addition, you will provide coverage for the CSM when required to maintain continuity of service and strong customer relationships. You will also be responsible for monitoring and managing the profitability of customer accounts, identifying cost-saving opportunities, and overseeing all aspects of customer contracts, including negotiations, amendments, renewals, and compliance. To excel in this role, you should possess empathy, strong problem-solving skills, financial acumen, clear communication abilities, and the ability to collaborate effectively across teams and departments. If you are motivated to develop your career in Service Delivery and are passionate about delivering service excellence, we encourage you to explore this opportunity. At ESP Global Services, we offer a competitive salary based on suitability or experience, along with benefits such as holiday leave, medical insurance, and Perk box discounts. We provide a learning and development culture that offers unlimited access to professional and personal training to help you reach your career goals. Our company values diversity, inclusion, and belonging, celebrating individual uniqueness and fostering a supportive work environment. ESP Global Services has been a leader in providing customized 24/7 Global IT support solutions since 1992. Our dedicated service delivery team offers expertly managed day-to-day support, on-site engineers, responsive visiting engineers, and multi-lingual service desk coordination for over 1,000 tickets a day across more than 200 customers. We focus on delivering customer-centric IT support solutions tailored to the complex needs of the fast-paced and evolving aviation industry. Join our global community of exceptional people who are committed to upholding the highest standards of ethics, compliance, and security. As an equal opportunity employer, we prioritize excellence and aim to exceed expectations while delighting customers every time. If you are looking to be part of a team that values quality, superior customer service, and continuous improvement, we invite you to consider a career with ESP Global Services.,

About FloBiz: FloBiz is a leading company in the SaaS (Software-as-a-Service) industry, dedicated to providing innovative solutions to businesses. We are committed to delivering exceptional customer experiences and driving revenue growth through our cutting-edge products and services. About myBillBook: myBillBook is a key player in the SaaS industry, offering a comprehensive suite of solutions to streamline business operations and enhance productivity. Our focus is on empowering businesses with user-friendly tools and top-notch support to ensure their success in a competitive market. Position Overview: We are looking for a dedicated and customer-centric Renewal Agent to join our team at FloBiz. As a Renewal Agent, you will play a crucial role in engaging with customers over the phone to manage contract renewals effectively. Your primary goal will be to ensure high customer satisfaction levels and drive revenue growth through successful contract renewals. This role requires strong communication skills, persuasive abilities, and a proactive approach to excel in a fast-paced, phone-based environment. Key Responsibilities: - Proactively reach out to customers via phone calls to manage contract renewals efficiently. - Establish and maintain strong relationships with customers, acting as their main point of contact for renewal-related matters. - Listen to customers" needs, gather feedback, and address any concerns or issues that may arise during the renewal process. - Clearly communicate the value and benefits of continued service to customers, emphasizing the positive impact of renewing their contract. - Identify opportunities for upselling or cross-selling additional products or services to enhance customer experience and drive revenue. - Negotiate contract terms and pricing to ensure customer satisfaction and meet renewal targets effectively. - Record and update customer interactions and renewal activities accurately in the CRM system. - Collaborate with internal teams such as sales, customer success, and product to facilitate a seamless renewal process and address customer issues promptly. - Monitor the renewal pipeline closely and follow up with customers proactively to ensure timely renewals. - Stay up-to-date on industry trends, competitor offerings, and customer feedback to improve the renewal process and boost customer retention rates. Qualifications: - Bachelor's or Master's degree in business, marketing, or a related field. - Minimum 1-3 years of experience in a customer-facing role, preferably in phone-based sales or renewal environment. - Strong negotiation and persuasion skills with the ability to handle objections and resolve customer concerns effectively. - Excellent verbal communication skills to convey complex ideas clearly and concisely over the phone. - Active listening skills to understand customer needs and provide suitable solutions. - Detail-oriented and organized with the capability to manage multiple renewal projects simultaneously and meet deadlines. - Self-motivated and results-driven with a proven track record of meeting or exceeding renewal targets. - Familiarity with CRM systems and proficiency in using sales and customer management tools. - Knowledge of the SaaS industry, including subscription-based business models and customer lifecycle management. - Ability to adapt to a fast-paced environment, handle high call volumes, and maintain a positive and professional demeanor. We offer a competitive salary package with performance-based incentives, health benefits, and opportunities for career advancement. If you are passionate about delivering exceptional customer experiences, driving renewals, and contributing to revenue growth, we invite you to apply for the position of Renewal Agent (Phone-Based) at FloBiz. Join us in our mission to excel in the SaaS industry and make a difference. Location: Bommanahalli Week off: 1st Saturday Off + All Sundays Languages: English/Hindi + Tamil + Telugu + Kannada + Malayalam,

Looking for a Billing Executive to manage invoicing, contract renewals, and client accounts. Requires 3+ years' experience in billing or SaaS, strong CRM skills, and excellent communication. Location: Malad West (onsite).

The role of Executive Assistant to MD at Classic Colors and Interiors in Kochi is a key position that involves providing high-level administrative support to the Managing Director. As an Executive Assistant, you will play a crucial role in ensuring smooth coordination, communication, and operational efficiency within the organization. Your responsibilities will include overseeing key business functions such as administration, procurement, HR, finance coordination, or logistics, depending on the organizational structure. You will be expected to track and follow up on operational KPIs, deadlines, and deliverables, as well as collaborate with department heads to streamline internal processes and resolve operational issues. Additionally, you will assist in managing vendor relationships and contract renewals to support the overall efficiency of the organization. To excel in this role, you must be detail-oriented, proactive, and possess strong experience in managing day-to-day business operations and supporting strategic projects. A Bachelor's degree in Commerce, Accounting, Business Administration, or a related field is required, along with a minimum of 2 years of experience in accounting and/or administrative roles. Basic knowledge of accounting principles and proficiency in MS Office, especially Excel, will be beneficial. This is a full-time position with benefits including health insurance, Provident Fund, and a performance bonus. The work schedule is during day shifts, and the work location is in person. If you are a motivated individual with a passion for operational efficiency and organizational support, we encourage you to apply for the position of Executive Assistant to MD at Classic Colors and Interiors. Join our dynamic and growing company and play a vital role in driving our success.,

As the Client Delivery Head (CDH), you will be responsible for leading, managing, and optimizing the Client Delivery team to ensure seamless project execution, high client satisfaction, and continuous business growth. Your role encompasses team leadership, client and stakeholder management, performance monitoring, process improvement, risk management, strategic growth initiatives, compliance, and innovation. You will play a pivotal role in developing account management strategies, streamlining processes, and driving growth while fostering strong stakeholder relationships. Team Management & Mentorship : Lead, mentor, and manage a team of Digital Account Managers to ensure the successful execution of projects. Client Portfolio Oversight : Oversee the client portfolio, ensuring quality service delivery and client satisfaction. Strategic Development : Develop and implement account management strategies to improve project efficiency and business growth. Project Execution & Quality Assurance : Ensure all projects are completed on time, within scope, and with high quality. Client Escalation & Resolution : Act as the primary point of escalation for key client concerns and work towards resolution. Client Communication & Relationship Management : Oversee daily, weekly and monthly client calls, ensuring effective communication and relationship management. Cross-Functional Collaboration : Collaborate with cross-functional teams (SEO, PPC, Content, Design and Web Development) to align project execution with client goals. Client Retention & Contract Renewals : Oversee contract renewals and implement proactive client retention strategies to strengthen long-term partnerships. Quality Control & Deliverable Review : Review project deliverables while implementing quality control measures to ensure high standards across all projects. Project Tracking & KPI Monitoring : Track project progress, monitor key performance indicators (KPIs), and ensure targets are met. Audits & Performance Reviews : Conduct regular audits and performance reviews, ensuring that projects meet client expectations and industry standards. Continuous Process Optimization : Identify inefficiencies and continuously implement innovative solutions to refine project execution, enhance team productivity, and improve overall client experience. Workflow & Process Optimization : Establish and improve internal workflows, communication processes, and documentation standards. Automation & Best Practices : Suggest and implement automation tools for client reports, meetings and best practices to enhance efficiency. Strategic Innovation : Introduce innovative strategies to improve digital marketing services and client engagement. Task Management & Transparency : Ensure all tasks are tracked and updated in Zoho Projects for transparency and accountability. Risk Identification & Mitigation : Proactively identify and address project risks and roadblocks to prevent disruptions. Escalation & Conflict Resolution : Manage client and internal escalations while addressing team concerns to foster a productive and motivated work environment. Strategic Collaboration : Work closely with the Senior Leadership Team to develop and implement growth strategies that align with business objectives. Business Expansion : Identify new business opportunities within existing accounts to drive revenue growth and service expansion. Client Relationship Management : Develop and maintain strong client relationships by aligning business objectives with Ralecons strategies. Report Vetting: Ensure all reports, data, and details shared by the Technical team(s) are vetted for accuracy and quality. Contract Renewals & Client Retention : Oversee contract renewals and ensure long-term client retention through proactive engagement and relationship-building. Feedback Management: Actively solicit feedback from Head of Digital Operations (HODO), Digital Operations Manager (DOM) and Senior Leadership members to foster a culture of continuous improvement. Provide constructive feedback to team members to enhance their performance and professional development. Leave and Attrition Management: Monitor and manage team members' leave schedules to ensure adequate coverage and minimal disruption to project timelines. Implement strategies to mitigate attrition, and foster a supportive work environment. Effectively resolve conflicts within the team or with stakeholders, promoting a collaborative and productive work environment. Skill Enhancement & Training : Conduct training sessions for the Client Delivery team to enhance their skills, industry knowledge, and expertise. Mentorship & Performance Management : Provide ongoing mentorship, performance feedback, and career development support to help team members grow professionally. Team Culture & Innovation : Foster a collaborative team culture focused on excellence, creativity, and continuous improvement. Client & Internal Communication Standards : Ensure all client communications, approvals, and deliverables are documented for transparency, while maintaining professional communication in alignment with company policies. Meeting Preparation: Ensure that the Client Delivery team thoroughly prepares for all meetings, both internal and external, and that Minutes of Meetings (MoMs) are sent out promptly after each session. Success Measurement: The success of the Client Delivery Head (CDH) is intricately tied to the overall success and performance of their team. By fostering a culture of excellence, continuous improvement, and effective collaboration, the Client Delivery Head (CDH) ensures that each team member contributes effectively towards achieving collective goals and delivering exceptional results to clients. Ad hoc Tasks: Willingly undertake any other tasks as assigned by the Digital Operations Manager (DOM), Head of Digital Operations (HODO) or Senior Management to support overall team objectives. You are the right fit if you have Educational Qualification : Bachelors or Masters degree in Marketing, Business Administration, or a related field. Industry Experience : Minimum 10+ years of experience in digital marketing account management. Leadership & Team Management : Proven leadership experience in managing teams and large-scale projects. Certifications (Preferred) : Certifications in Google Ads, SEO, Digital Marketing are an added advantage. Strategic Thinking : Ability to develop and implement long-term strategies for client success. Leadership & Mentorship : Experience in managing, coaching, and developing teams. Client Relationship Management : Strong interpersonal and communication skills to build and maintain long-term client relationships. Problem-Solving : Ability to quickly assess challenges and implement effective solutions to overcome them.. Analytical Skills : Proficiency in data-driven decision-making and performance tracking to optimize strategies. Project Management : Strong organizational skills and experience in managing multiple projects simultaneously. Technical Proficiency : Familiarity with Google Analytics, Google Ads, SEO tools, CRM software, and reporting dashboards

The incumbent should be a Bachelor's or Master's (graduate) degree in Business Administration (MBA), sales, marketing or equivalent combination of education and experience (Pharma qualifications will be an added advantage) with minimum of 10 + years experience in Sales and Marketing (Client Relationship Management) in Health Care / Pharma / / IT Services / Software / Any other industries). Job Title : Sales Manager (Client Relationship Management) Reporting To: Managing Director, India Location : Mumbai Product: SASS Product & Data Management services to Life science and pharma industries. Sales Experience: B to B Client Relationship Management (Especially Pharma and life science companies) Job Description: A challenging and growing position as Sales Manager, India with the opportunity to work in one of the emerging global organizations with services in the healthcare, life sciences and energy industries, and the chance to professionalize the organization via innovation. Position would be more of client relation with our existing client in terms of contract renewals, rates confirmation, and building new business with existing client and new clients. Key Responsibilities: The primary responsibilities of this position are: Developing, churning / converting a healthy Sales Funnel with a Weighted Average Value as per your set target in Solutions & Services. Scheduling appointments, meeting prospects and clients in identifying and qualifying potential new opportunities and present current services and capability offers. Developing and managing your sales funnel for GVWs India markets (Healthcare, Life Sciences & Energy), as well as other connected services. Drive each sales opportunity with GVWs Sales Enabling team, and related Service line(s); Both externally as well as GVW Internally, including GVW Value Partners Maintain and build strong, sustainable and lasting client relations. Supervise GVWs sales opportunities through GVWs value chain; from client order through to client invoicing and payment collections. Planning and conducting sales presentations physically and virtually on a timely basis. Liaise with clients for up-to-date pricing, services, and latest service(s) introductions. Identifying and qualifying prospective clients through market and prospect research, networking, events participation and organization, webinars, and other lead generating opportunities, e.g. cold calling, mail campaigns, and GVWs lead gen channel(s). Continually updating all prospects and clients on GVW service development changes, improvements and performance Maintaining professionalism, diplomacy, sensitivity, and tact to portray GVW in a positive manner. Effectively attending conferences and events, where applicable Using market data in maximizing sales effectiveness and efficiency using relevant sales management tools and leveraging GVWs digital marketing capability Preparing timely reports for management and maintaining accurate expense accounts Updating and maintaining customer account records, in GVW CRM in an effective way QUALIFICATIONS: Bachelor's or Master's (graduate) degree in Business Administration (MBA), sales, marketing or equivalent combination of education and experience Pharma qualifications will be an added advantage. At least 10+ years of full-time experience in a relevant role Other Preferred Requirements: Strong track record of achievement and ability, setting targets and achieving them timely and ethically. Strong negotiation skills through strategic price and fee structuring, ensuring continuation and enhancement of services for a strong win-win relationship with clients. Highly Preferred Life Science / Pharma Sales & Marketing Background Proven Digital Marketing experience will be given preference. Must have excellent English communication. Marathi language skills preferred. Knowledge, Skills & Abilities (KSAs): Proficient in Microsoft Office Suite with detailed knowledge of PowerPoint and CRM tools Customer oriented, well organized with excellent time management skills. Excellent attitude and Team player with good conflict resolution skills Strong interpersonal, analytical and communication skills. Note: Interested candidates meeting the above JD requirements are welcome to apply. Our official Email id: info@pyramidhrc.com. Our contact no: 8903817147 Note: Please go through the complete Job Description and do self assessment before contacting us. Perks and Benefits 20 - 40% Hike from current CTC

Contract Renewal Team Lead Skill-Contract Renewal,Quote to cash, Order to cash,Agreement,Lean Six Sigma Green Certified,Renewal,Quotation Exp-5+Yrs (2Yrs On PPR TL) PKG Upto-13LPA Loc-Pune NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Certified- Lean Six Sigma Green Certified Skill-Contract Renewal, Quote to cash, order to cash, Agreement, Lean Six Sigma Green Certified, Negotiation, Stakeholder, Renewal, Quotation

Hiring a customer-focused Renewal Specialist for AEC sector. Manage software/service renewals, reduce churn, and build long-term client ties. Collaborate with sales, support & success teams. Experience or interest in AEC industry preferred.