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Team Lead, Customer Advocacy

Team Lead, Customer Advocacy

Zopper

6 - 10 years

4 - 5 Lacs

Noida

Posted:2 months ago| Platform:

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Skills Required

Team Handling Customer Advocacy Shrinkage

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Lead, mentor, and develop a team of Customer Advocacy Specialists. Set performance goals, monitor KPIs, and conduct regular feedback sessions. Serve as a point of escalation for complex or sensitive customer issues. Build and maintain strong relationships with key accounts to promote long-term loyalty. Identify opportunities to improve customer journeys and support processes. Implement tools and systems that streamline communication and engagement. Create and maintain documentation for customer interaction best practices. Prerequisities Bachelor's degree in Business, Marketing, Communications, or a related field. 5+ years of experience in Customer Success, Support, or Advocacy, with team handling experience. Excellent communication, interpersonal, and conflict resolution skills. Strong analytical mindset with a focus on data-driven decision-making.

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Team Lead, Customer Advocacy