Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Noida
>
Zopper
>
Team Lead, Customer Advocacy

Team Lead, Customer Advocacy

Zopper

6 - 10 years

4 - 5 Lacs

Noida

Posted:2 weeks ago| Platform:

Apply

Skills Required

Team Handling Customer Advocacy Shrinkage

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Lead, mentor, and develop a team of Customer Advocacy Specialists. Set performance goals, monitor KPIs, and conduct regular feedback sessions. Serve as a point of escalation for complex or sensitive customer issues. Build and maintain strong relationships with key accounts to promote long-term loyalty. Identify opportunities to improve customer journeys and support processes. Implement tools and systems that streamline communication and engagement. Create and maintain documentation for customer interaction best practices. Prerequisities Bachelor's degree in Business, Marketing, Communications, or a related field. 5+ years of experience in Customer Success, Support, or Advocacy, with team handling experience. Excellent communication, interpersonal, and conflict resolution skills. Strong analytical mindset with a focus on data-driven decision-making.

More Jobs at Zopper

Company Secretary Associate

Noida

3 - 6 yrs

INR 6 - 8 Lacs

Executive Finance (CA)

Noida

1 - 3 yrs

INR 7 - 9 Lacs

Customer Service Executive (Life Insurance)

Noida

1 - 5 yrs

INR 4 - 6 Lacs

Sales Trainer

Noida

2 - 5 yrs

INR 10 - 12 Lacs

Relationship Manager

Chennai

1 - 4 yrs

INR 4 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Team Handling Interview Now

My Connections Zopper

Download Chrome Extension (See your connection in the Zopper )

Download Now

Zopper

www.zopper.com

Insurance

Noida Uttar Pradesh

501-1000 Employees

18 Jobs

Key People

Amit Khatri

Co-Founder & CEO
Rahul S. Gupta

Co-Founder & CTO
Neha Sharma

Head of Marketing

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Team Lead, Customer Advocacy

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Zopper

Mock Interview

Download Chrome Extension (See your connection in the Zopper )

RecommendedJobs for You

Team Lead, Customer Advocacy

Customer Delight Ninja

Cost Analyst

Walkin Interview | Freshers Voice Process| Noida| Naukri

Hiring For Visitor Visa Processing Executive

Virtual Interview | Freshers Voice Process| Noida| Naukri

Customer Support Executive

Phone Manager

Support Generalist

Industry Connect Manager

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Team Lead, Customer Advocacy

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Zopper