Job Title - Jr . Customer Success . Location - Surat (on-site ) Experience - 1-3 years Responsibilities: Onboarding: Ensure smooth onboarding of new customers/clients also Ensure timely delivery of customized features committed to specific clients Ticket Management : Oversee the handling and resolving of customer inquiries and issues through various channels (email, Tawk.to chat, phone, and support tools). Escalation Handling : Manage and resolve escalated customer issues, ensuring high satisfaction. Customer Feedback : Gather and analyze customer feedback to identify areas for improvement. Customer Satisfaction : Implement strategies to improve customer satisfaction and loyalty. Customer Advocacy : Act as a voice for the customer within the company, ensuring their needs and concerns are addressed. Knowledge Base Management : Maintain and update a comprehensive knowledge base for both customers and support agents. Metrics and KPIs : Track and report on key performance indicators (KPIs) such as ticket volume, response time, resolution time, and customer satisfaction scores. Insights and Recommendations : Provide insights and recommendations based on support data to inform business decisions. Cross-Department Coordination : Work closely with product, development, sales, and marketing teams to ensure a seamless customer experience. Feedback Loop : Ensure customer feedback is communicated to relevant teams for product improvement and feature requests. Monthly Feedback Meetings: Schedule a monthly meeting with the clients to understand their issues/needs to manage a smooth and longer relationship with the client. Sales mindset : Proactively identify and recommend additional products or services that meet customer needs, while maintaining a customer-centric approach to build trust and enhance overall satisfaction. Qualifications: Bachelor's degree in Business Administration, Information Technology, or a related field. 3+ years of experience in customer support or customer success roles, with at least 1 year in a managerial position. Experience with SaaS products and an understanding of the SaaS business model and metrics. Proficiency with customer support software and CRM tools Excellent communication and interpersonal skills to effectively interact with customers, stakeholders, and team members. Ability to analyze customer data and feedback to identify trends and areas for improvement. Strong problem-solving skills and the ability to handle high-pressure situations with a calm and methodical approach. Passion for delivering exceptional customer experiences and a deep understanding of customer needs and pain points. Willingness to work flexible hours to accommodate different time zones. Knowledge of sales techniques and the ability to identify and act on upsell and cross-sell opportunities within customer interactions. Job Type: Full-time Pay: ₹30,000.00 - ₹55,000.00 per month Schedule: Day shift Monday to Friday Work Location: In person
Job Title - Jr . Customer Success . Location - Surat (on-site ) Experience - 1-3 years Responsibilities: Onboarding: Ensure smooth onboarding of new customers/clients also Ensure timely delivery of customized features committed to specific clients Ticket Management : Oversee the handling and resolving of customer inquiries and issues through various channels (email, Tawk.to chat, phone, and support tools). Escalation Handling : Manage and resolve escalated customer issues, ensuring high satisfaction. Customer Feedback : Gather and analyze customer feedback to identify areas for improvement. Customer Satisfaction : Implement strategies to improve customer satisfaction and loyalty. Customer Advocacy : Act as a voice for the customer within the company, ensuring their needs and concerns are addressed. Knowledge Base Management : Maintain and update a comprehensive knowledge base for both customers and support agents. Metrics and KPIs : Track and report on key performance indicators (KPIs) such as ticket volume, response time, resolution time, and customer satisfaction scores. Insights and Recommendations : Provide insights and recommendations based on support data to inform business decisions. Cross-Department Coordination : Work closely with product, development, sales, and marketing teams to ensure a seamless customer experience. Feedback Loop : Ensure customer feedback is communicated to relevant teams for product improvement and feature requests. Monthly Feedback Meetings: Schedule a monthly meeting with the clients to understand their issues/needs to manage a smooth and longer relationship with the client. Sales mindset : Proactively identify and recommend additional products or services that meet customer needs, while maintaining a customer-centric approach to build trust and enhance overall satisfaction. Qualifications: Bachelor's degree in Business Administration, Information Technology, or a related field. 3+ years of experience in customer support or customer success roles, with at least 1 year in a managerial position. Experience with SaaS products and an understanding of the SaaS business model and metrics. Proficiency with customer support software and CRM tools Excellent communication and interpersonal skills to effectively interact with customers, stakeholders, and team members. Ability to analyze customer data and feedback to identify trends and areas for improvement. Strong problem-solving skills and the ability to handle high-pressure situations with a calm and methodical approach. Passion for delivering exceptional customer experiences and a deep understanding of customer needs and pain points. Willingness to work flexible hours to accommodate different time zones. Knowledge of sales techniques and the ability to identify and act on upsell and cross-sell opportunities within customer interactions. Job Type: Full-time Pay: ₹30,000.00 - ₹55,000.00 per month Schedule: Day shift Monday to Friday Work Location: In person
As a Jr. Customer Success professional based in Surat, you will play a crucial role in ensuring the satisfaction and success of our customers. With 1-3 years of experience, you will be responsible for various key tasks to enhance the overall customer experience. Your responsibilities will include overseeing the smooth onboarding process for new clients, ensuring timely delivery of customized features, and managing the resolution of customer inquiries and issues through multiple channels such as email, chat, phone, and support tools. You will be tasked with handling escalated customer issues effectively, gathering and analyzing customer feedback to identify areas for improvement, and implementing strategies to enhance customer satisfaction and loyalty. Additionally, you will maintain a comprehensive knowledge base for customers and support agents, track key performance indicators (KPIs), and provide valuable insights and recommendations based on support data. Collaboration with cross-functional teams including product, development, sales, and marketing will be essential to ensure a seamless customer experience. Your role will also involve communicating customer feedback for product improvement, scheduling monthly client meetings to understand their needs, and proactively identifying opportunities for upselling additional products or services. To qualify for this role, you should hold a Bachelor's degree in Business Administration, Information Technology, or a related field, along with at least 3 years of experience in customer support or customer success roles, including 1 year in a managerial position. Proficiency in customer support software, CRM tools, excellent communication skills, and the ability to analyze customer data are essential requirements. A sales mindset, problem-solving skills, and a passion for delivering exceptional customer experiences will be key attributes for success in this position. If you are a customer-centric professional with a strong understanding of customer needs and a willingness to work flexible hours to accommodate different time zones, we invite you to join our team in this full-time role. The position is based in Surat, with a day shift schedule from Monday to Friday.,
Job Title - Jr . Flutter Developer Location - Surat (on-site ) Experience - 0-2 years Overview: We’re on the lookout for energetic and passionate Flutter mobile developers who are enthusiastic about learning and building beautiful, responsive, scalable, secure, cross-platform mobile applications. If you’re someone who takes initiative, loves solving problems, and is open to learning new tools and technologies, you’ll fit right in. Key Responsibilities ● Assist in designing and developing mobile applications using Flutter & Dart. ● Collaborate with the design and backend teams to deliver intuitive and high-performance secure apps. ● Help integrate RESTful APIs and third-party services. ● Test, debug, and optimize apps for better performance across Android and iOS with multiple version support/ ● Stay curious – explore new tools, widgets, and best practices in Flutter development. ● Participate in code reviews and agile sprint planning What We’re Looking For ● Passion for mobile development and an eagerness to learn by doing. ● Basic understanding of Flutter and Dart – self-taught or via coursework/projects. ● Willingness to take initiative and explore new tools/technologies when needed. ● Familiarity with mobile app design principles, responsive layouts, coding standards, and the latest trends. ● Good problem-solving skills and a collaborative team spirit Job Type: Full-time Pay: ₹10,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Leave encashment Paid time off Provident Fund Work from home Work Location: In person