Job Title - Jr . Customer Success . Location - Surat (on-site ) Experience - 1-3 years Responsibilities: Onboarding: Ensure smooth onboarding of new customers/clients also Ensure timely delivery of customized features committed to specific clients Ticket Management : Oversee the handling and resolving of customer inquiries and issues through various channels (email, Tawk.to chat, phone, and support tools). Escalation Handling : Manage and resolve escalated customer issues, ensuring high satisfaction. Customer Feedback : Gather and analyze customer feedback to identify areas for improvement. Customer Satisfaction : Implement strategies to improve customer satisfaction and loyalty. Customer Advocacy : Act as a voice for the customer within the company, ensuring their needs and concerns are addressed. Knowledge Base Management : Maintain and update a comprehensive knowledge base for both customers and support agents. Metrics and KPIs : Track and report on key performance indicators (KPIs) such as ticket volume, response time, resolution time, and customer satisfaction scores. Insights and Recommendations : Provide insights and recommendations based on support data to inform business decisions. Cross-Department Coordination : Work closely with product, development, sales, and marketing teams to ensure a seamless customer experience. Feedback Loop : Ensure customer feedback is communicated to relevant teams for product improvement and feature requests. Monthly Feedback Meetings: Schedule a monthly meeting with the clients to understand their issues/needs to manage a smooth and longer relationship with the client. Sales mindset : Proactively identify and recommend additional products or services that meet customer needs, while maintaining a customer-centric approach to build trust and enhance overall satisfaction. Qualifications: Bachelor's degree in Business Administration, Information Technology, or a related field. 3+ years of experience in customer support or customer success roles, with at least 1 year in a managerial position. Experience with SaaS products and an understanding of the SaaS business model and metrics. Proficiency with customer support software and CRM tools Excellent communication and interpersonal skills to effectively interact with customers, stakeholders, and team members. Ability to analyze customer data and feedback to identify trends and areas for improvement. Strong problem-solving skills and the ability to handle high-pressure situations with a calm and methodical approach. Passion for delivering exceptional customer experiences and a deep understanding of customer needs and pain points. Willingness to work flexible hours to accommodate different time zones. Knowledge of sales techniques and the ability to identify and act on upsell and cross-sell opportunities within customer interactions. Job Type: Full-time Pay: ₹30,000.00 - ₹55,000.00 per month Schedule: Day shift Monday to Friday Work Location: In person
Job Title - Jr . Customer Success . Location - Surat (on-site ) Experience - 1-3 years Responsibilities: Onboarding: Ensure smooth onboarding of new customers/clients also Ensure timely delivery of customized features committed to specific clients Ticket Management : Oversee the handling and resolving of customer inquiries and issues through various channels (email, Tawk.to chat, phone, and support tools). Escalation Handling : Manage and resolve escalated customer issues, ensuring high satisfaction. Customer Feedback : Gather and analyze customer feedback to identify areas for improvement. Customer Satisfaction : Implement strategies to improve customer satisfaction and loyalty. Customer Advocacy : Act as a voice for the customer within the company, ensuring their needs and concerns are addressed. Knowledge Base Management : Maintain and update a comprehensive knowledge base for both customers and support agents. Metrics and KPIs : Track and report on key performance indicators (KPIs) such as ticket volume, response time, resolution time, and customer satisfaction scores. Insights and Recommendations : Provide insights and recommendations based on support data to inform business decisions. Cross-Department Coordination : Work closely with product, development, sales, and marketing teams to ensure a seamless customer experience. Feedback Loop : Ensure customer feedback is communicated to relevant teams for product improvement and feature requests. Monthly Feedback Meetings: Schedule a monthly meeting with the clients to understand their issues/needs to manage a smooth and longer relationship with the client. Sales mindset : Proactively identify and recommend additional products or services that meet customer needs, while maintaining a customer-centric approach to build trust and enhance overall satisfaction. Qualifications: Bachelor's degree in Business Administration, Information Technology, or a related field. 3+ years of experience in customer support or customer success roles, with at least 1 year in a managerial position. Experience with SaaS products and an understanding of the SaaS business model and metrics. Proficiency with customer support software and CRM tools Excellent communication and interpersonal skills to effectively interact with customers, stakeholders, and team members. Ability to analyze customer data and feedback to identify trends and areas for improvement. Strong problem-solving skills and the ability to handle high-pressure situations with a calm and methodical approach. Passion for delivering exceptional customer experiences and a deep understanding of customer needs and pain points. Willingness to work flexible hours to accommodate different time zones. Knowledge of sales techniques and the ability to identify and act on upsell and cross-sell opportunities within customer interactions. Job Type: Full-time Pay: ₹30,000.00 - ₹55,000.00 per month Schedule: Day shift Monday to Friday Work Location: In person
As a Jr. Customer Success professional based in Surat, you will play a crucial role in ensuring the satisfaction and success of our customers. With 1-3 years of experience, you will be responsible for various key tasks to enhance the overall customer experience. Your responsibilities will include overseeing the smooth onboarding process for new clients, ensuring timely delivery of customized features, and managing the resolution of customer inquiries and issues through multiple channels such as email, chat, phone, and support tools. You will be tasked with handling escalated customer issues effectively, gathering and analyzing customer feedback to identify areas for improvement, and implementing strategies to enhance customer satisfaction and loyalty. Additionally, you will maintain a comprehensive knowledge base for customers and support agents, track key performance indicators (KPIs), and provide valuable insights and recommendations based on support data. Collaboration with cross-functional teams including product, development, sales, and marketing will be essential to ensure a seamless customer experience. Your role will also involve communicating customer feedback for product improvement, scheduling monthly client meetings to understand their needs, and proactively identifying opportunities for upselling additional products or services. To qualify for this role, you should hold a Bachelor's degree in Business Administration, Information Technology, or a related field, along with at least 3 years of experience in customer support or customer success roles, including 1 year in a managerial position. Proficiency in customer support software, CRM tools, excellent communication skills, and the ability to analyze customer data are essential requirements. A sales mindset, problem-solving skills, and a passion for delivering exceptional customer experiences will be key attributes for success in this position. If you are a customer-centric professional with a strong understanding of customer needs and a willingness to work flexible hours to accommodate different time zones, we invite you to join our team in this full-time role. The position is based in Surat, with a day shift schedule from Monday to Friday.,
Job Title - Jr . Flutter Developer Location - Surat (on-site ) Experience - 0-2 years Overview: We’re on the lookout for energetic and passionate Flutter mobile developers who are enthusiastic about learning and building beautiful, responsive, scalable, secure, cross-platform mobile applications. If you’re someone who takes initiative, loves solving problems, and is open to learning new tools and technologies, you’ll fit right in. Key Responsibilities ● Assist in designing and developing mobile applications using Flutter & Dart. ● Collaborate with the design and backend teams to deliver intuitive and high-performance secure apps. ● Help integrate RESTful APIs and third-party services. ● Test, debug, and optimize apps for better performance across Android and iOS with multiple version support/ ● Stay curious – explore new tools, widgets, and best practices in Flutter development. ● Participate in code reviews and agile sprint planning What We’re Looking For ● Passion for mobile development and an eagerness to learn by doing. ● Basic understanding of Flutter and Dart – self-taught or via coursework/projects. ● Willingness to take initiative and explore new tools/technologies when needed. ● Familiarity with mobile app design principles, responsive layouts, coding standards, and the latest trends. ● Good problem-solving skills and a collaborative team spirit Job Type: Full-time Pay: ₹10,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Leave encashment Paid time off Provident Fund Work from home Work Location: In person
Job Title - Jr . Full Stack Developer Location - Surat (on-site ) Experience - 1 year Job Summary: We are hiring for a Full Stack Developer specializing in the MERN stack (MongoDB, Express.js, React, and Node.js) responsible for designing, developing, and maintaining web applications that offer seamless user experiences and efficient server-side logic. This role requires expertise across both front-end and back-end technologies, as well as an understanding of databases, API development, and deployment best practices. The Full Stack Developer will work closely with cross-functional teams, including designers, product managers, and other developers, to deliver scalable and high-performance applications. Roles & Responsibilities: Build responsive and dynamic web interfaces using React, ensuring a smooth and interactive user experience. Design and develop robust server-side applications and RESTful APIs using Node.js and Express.js. Implement, maintain, and optimize MongoDB databases to support efficient data storage, retrieval, and performance. Conduct thorough testing of applications, identify and resolve performance bottlenecks, and debug issues as they arise. Work closely with team members, contribute to code reviews, and adhere to best practices for code quality and performance. Qualification/Requirement: Bachelor’s degree in Computer Science, Engineering, or a related field. Proven experience with MERN stack development and familiarity with web development best practices. Add proficiency in NodeJS, Javascript, ReactJS, TailwindCSS, MongoDB, CSS, and NextJS is a must, and familiarity with Docker is a plus point. Strong understanding of RESTful services and API integrations. Experience with version control systems (e.g., Git) and agile methodologies. Job Type: Full-time Pay: ₹10,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Leave encashment Paid time off Provident Fund Work from home Work Location: In person
Job Title - IT Project Manager Location - Surat (on-site ) Experience - 2-3 years Job Description We are seeking an Associate IT Project Manager to assist in planning, coordinating, and delivering technology projects on time and within budget. The role involves supporting senior project managers, collaborating with cross-functional teams, and ensuring smooth execution of IT and software initiatives. Key Responsibilities Support end-to-end project lifecycle — planning, tracking, and delivery. Coordinate with developers, QA, and DevOps teams to meet project goals. Maintain project schedules, documentation, and communication plans. Track progress, risks, and dependencies; escalate issues when needed. Assist in sprint planning, reporting, and client communication. Contribute to process improvements and ensure adherence to delivery standards. Qualifications 2–3 years of experience in IT project coordination or management (mandatory). Familiarity with software development or IT systems . Understanding of Agile/Scrum or traditional project methodologies. Strong communication, organization, and multitasking skills. Proficient in tools like Jira, Asana, or ClickUp . Bachelor’s degree in IT, Computer Science, or related field . Job Type: Full-time Pay: ₹30,000.00 - ₹70,000.00 per month Benefits: Flexible schedule Leave encashment Paid time off Provident Fund Work from home Work Location: In person
Job Title - IT Project Manager Location - Surat (on-site ) Experience - 2-3 years Job Description We are seeking an Associate IT Project Manager to assist in planning, coordinating, and delivering technology projects on time and within budget. The role involves supporting senior project managers, collaborating with cross-functional teams, and ensuring smooth execution of IT and software initiatives. Key Responsibilities Support end-to-end project lifecycle — planning, tracking, and delivery. Coordinate with developers, QA, and DevOps teams to meet project goals. Maintain project schedules, documentation, and communication plans. Track progress, risks, and dependencies; escalate issues when needed. Assist in sprint planning, reporting, and client communication. Contribute to process improvements and ensure adherence to delivery standards. Qualifications 2–3 years of experience in IT project coordination or management (mandatory). Familiarity with software development or IT systems . Understanding of Agile/Scrum or traditional project methodologies. Strong communication, organization, and multitasking skills. Proficient in tools like Jira, Asana, or ClickUp . Bachelor’s degree in IT, Computer Science, or related field . Job Type: Full-time Pay: ₹30,000.00 - ₹70,000.00 per month Benefits: Flexible schedule Leave encashment Paid time off Provident Fund Work from home Work Location: In person
MERN Stack Developer Job Summary: We are looking for a Full Stack Developer (MERN) with hands-on experience in building highly scalable, performance-driven applications . The ideal candidate should have a deep understanding of both front-end and back-end development, microservices, and database optimization for large-scale systems. You will be responsible for designing, developing, and maintaining applications that can handle high concurrency (1,000+ active users) while ensuring performance, reliability, and scalability. This role involves working closely with cross-functional teams — including product managers, designers, and DevOps engineers — to deliver cutting-edge, enterprise-grade solutions. Roles & Responsibilities: Design and develop scalable and distributed web applications using the MERN stack (MongoDB, Express.js, React/Next.js, Node.js). Build and optimize RESTful APIs for high-performance, concurrent environments. Architect and manage MongoDB databases , ensuring high availability, efficient query performance, and scalability. Implement queueing systems (e.g., BullMQ, RabbitMQ, Kafka, or Redis Queues) for background jobs and asynchronous processing. Optimize server and client performance to support real-time data updates and high concurrent user loads. Collaborate with DevOps to improve deployment pipelines, containerization (Docker), and cloud scalability . Conduct thorough testing, profiling, and debugging to identify performance bottlenecks and optimize both code and infrastructure. Participate in code reviews, architecture discussions, and sprint planning to ensure technical excellence and scalability across all layers. Qualification / Requirements: Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). 1 + years of hands-on experience in full-stack development using the MERN stack . Proven experience working on applications supporting 1,000+ concurrent users or large-scale distributed systems. Strong expertise in: Node.js (asynchronous programming, clustering, performance optimization) Next.js & React.js (SSR, CSR, and dynamic rendering) MongoDB (aggregation pipelines, indexing, schema design for scalability) Practical experience with message queues (BullMQ, RabbitMQ, Kafka, or Redis Streams). Familiarity with caching mechanisms (Redis, Memcached) to optimize performance. Experience with Docker and microservices-based architectures is a plus. Good understanding of API design , authentication mechanisms (JWT, OAuth) , and security best practices . Experience working in Agile environments and using Git-based version control . Nice to Have: Exposure to serverless computing (AWS Lambda) . Experience with monitoring tools (New Relic, Datadog, ELK Stack). Knowledge of CI/CD pipelines and automated deployment workflows. Experience in real-time communication (WebSockets, Socket.io). Job Type: Full-time Pay: ₹10,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Leave encashment Paid time off Provident Fund Work from home Work Location: In person