5 - 10 years
15 - 30 Lacs
Posted:7 hours ago|
Platform:
Work from Office
Full Time
Own and manage strategic customer relationships (Enterprise ACV $60K$200K+), ensuring long-term success and value realization.
Lead and mentor a small team of 3-4 Customer Success Managers. Manage onboarding, adoption, retention, and expansion initiatives for enterprise US clients. Conduct regular executive syncs, QBRs, and proactive engagement to maintain stakeholder alignment and account health. Identify and drive upsell and cross-sell opportunities in partnership with Sales. Collaborate with Product, Sales, and Operations teams to improve customer experience and influence the product roadmap with feedback. Act as a trusted advisor for US clients in regulated industries (insurance/financial services). Lead strategic customer programs like referrals, case studies, and co-marketing initiatives. Plan and host customer events (executive dinners, micro-events) alongside Sales. Operate with agility in a fast-paced, high-growth startup environment (Series A/B/C/D)..
1) Present CTC (Fixed + VP) -
2) Expected CTC -
3) No. of years experience -
4) Notice Period -
5) Offer-in hand -
6) Reason of Change -
7) Present Location -
Adecco Group
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