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Client Success Manager - Cosmetics & Pharma Manufacturing

Client Success Manager - Cosmetics & Pharma Manufacturing

HCP Wellness

4 - 8 years

9 - 13 Lacs

ahmedabad

Posted:Just now| Platform:

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Skills Required

order management health insurance team management mis back office cosmetics wellness account management customer support fmcg

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring a Client Success Manager to lead Client Success, Client Handling, Customer Relationship Management and B2B Client Coordination for multiple Cosmetics Pharma Manufacturing Accounts. This role is ideal for candidates with strong leadership skills, client handling expertise, and experience in B2B Manufacturing Operations.

Roles Responsibilities

Manage and lead multiple B2B Client Accounts for Cosmetics Pharma Manufacturing projects Oversee Client Success, Client Handling, Customer Support and Client Escalation Management Plan and monitor Order Processing, Order Management, Production Planning and Dispatch Coordination Coordinate with Manufacturing Operations, Factory Operations, Production Teams, Stores and Dispatch Teams Supervise Client Success Executives, Client Account Executives, Operations Executives, Back Office Team and Interns Ensure timely sharing of Invoices, Challans, Dispatch Details, Receipts and Client Documentation Maintain MIS, Excel Sheets, Data Management and Back Office Records Analyze Client Feedback, resolve issues, and ensure high Customer Satisfaction Drive Client Retention, Client Relationship Management and overall B2B Client Growth

Eligibility Preferred Background

Graduate / Post-Graduate - MBA, BBA, BCom, BA, BSc, MCom, MSc, BCA 4-8 years experience in Client Success Management, Client Servicing, Client Relationship Management, B2B Client Coordination, or Account Management Experience in Cosmetics Industry, Pharma Industry, FMCG Manufacturing, B2B Manufacturing Operations, Export Import, IndiaMART, TradeIndia or Merchant Handling is an added advantage Strong Leadership Skills, Team Management, English Communication, Coordination Skills, Problem-Solving Ability and Market Trend Awareness

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Client Success Manager - Cosmetics & Pharma Manufacturing