Technical voice support

Job Description

Role & responsibilities Looking for only immediate joiners only. We are hiring! 2 Year Contract Position for Bangalore Client. Looking for immediate joiners with excellent spoken English skills. Hiring for Domestic and International Process Eligibility Criteria for Domestic: Must be fluent in Hindi and English (Spoken) General Shift Eligibility Criteria for International: Must be fluent in English (Spoken) Flexibility to work in rotational shift (early morning 3 am, 4am, 5 am logins)and weekly offs INTERVIEW PROCESS Round 1: SS Evaluation Round 2:Technical and operations round SUMMARY: Good computer hardware and OS knowledge Graduate preferably from BCA background, For experienced role Min 1-year relevant work experience and max of 4 year experience . Good English communication Hybrid work model Work location KTP/ECP Cab Facility Provided L1 Technical Support Engineer (Experienced) Bachelors degree preferably BCA, BSc Computer science with 1 to 2 years relevant technical support experience Excellent English verbal communication skills Good computer hardware knowledge Effective Communication Skills/Clarity in communication Should have logical approach and problem-Solving ability Ability to comprehend the queries raised by the customers Display Customer centricity and empathy Multitasking and quick turnaround The tasks of these Engineers could include one or more of the following: Must possess the zeal to demonstrate Customer First culture in every interaction Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone Ability to use tools and telephony efficiently Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue. Active demonstration of ownership, time management and multitasking of tools Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial A+ , N+, MCSA, MCSE Technical certifications would be added advantage Interested candidates kindly share your resume to g.tanushree@adecco.com or 8792549377