Job Description : Multi-tasking and ready to adapt to new situations and challenges or role reversal Handle misconnections and get the flights confirmed by the Airlines. Reporting to the Team Lead to achieve goals. Requirements: Fresher or a year experience in any industry Knowledge of the Travel Industry would be a plus Good written and verbal communication. Ability to work in different shifts (Includes night shift) Self-learning and being able to take initiative are very important. Experience / Relieving letter of previous two companies mandatory for an experienced candidate. Immediate joiners preferred Kindly confirm your availability through a call or an email bhagyashri.kadam@etraveligroup.com | 9076091032 Refer your friends who would be interested for this job role. OR Feel free to walk in for the Interview on the below mentioned address

Role Overview : Support and Troubleshoot issues within Genesys Cloud, also including SIP & Network. Teach agents and supervisors how to best utilize Genesys Cloud. Staying up to date with new functions in Genesys Cloud Assesses situations to make appropriate recommendations based on operational needs Adheres to support processes and best practices Prepares and/or reviews functional requirements documentation Adapts to prestigeless work within a small team environment Participate in operational meetings for technical guidance and solution proposals. Propose, design, develop, test, deploy Genesys Cloud flows based on business requirements. Design, develop, test and deploy full stack javascript web widgets used in Genesys Cloud. Develop ad hoc python scripts with Genesys Cloud SDK Job Requirement : Bachelor's degree or equivalent experience Proven experience as a software or solutions architect, with a strong portfolio of successfully delivered projects . Expertise in designing systems on cloud platforms such as AWS or Google Cloud. Strong knowledge of microservices architecture, APIs and RESTful services . Excellent communication and stakeholder management skills. Ability to think strategically and solve complex problems with a hands-on approach. 4+ years of Genesys Cloud Development Experience in Contact Center Solutions Be able to understand and analyze business needs with regard to call center implementation to develop, design, test and deploy call center solutions. Ability to troubleshoot and diagnose issues related to hardware, software, VoIP or network connectivity Some programming knowledge. Preferable Python, Go, JavaScript. Ability to think critically and logically articulate technical recommendations into business value - both verbally and through compelling presentations and proposals Ability to manage multiple priorities through detail orientation and strong organizational/planning skills Prestige less team player who values being organized. Strong analytic, organization and problem solving skills Must be passionate about contributing to an organization focused on continuously improving consumer experiences Interested candidates can share your resume on charmi.kapadia@etraveligroup.com Can contact on - 9326635865

Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500+ passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. Duties & Responsibilities Recruitment Strategy: Develop and implement effective recruiting strategies to attract qualified candidates across various departments. Sourcing Candidates: Utilize a variety of sourcing methods, including job boards, social media, networking, and employee referrals to identify potential candidates. Screening and Interviewing: Conduct initial screenings and interviews to assess candidates’ qualifications, fit, and alignment with company values. Collaboration: Partner with hiring managers to understand their needs and ensure alignment on job descriptions, candidate profiles, and selection criteria. Candidate Experience: Ensure a positive candidate experience throughout the hiring process, providing timely communication and feedback. Offer Management: Manage the offer process, including negotiating terms, facilitating pre-employment requirements, approvals, etc. Data Management: Maintain accurate records in the applicant tracking system (ATS) and generate reports on recruitment metrics. Market Research: Stay up to date with industry trends and market conditions to inform recruitment strategies. Diversity and Inclusion: Promote diversity and inclusion in the hiring process, ensuring equitable practices. Requirements Here are the qualifying criteria to apply: Bachelor’s degree in Human Resources, or MBA/PGDHRMMinimum 4-6 years of proven experience as a Talent Acquisition Partner or similar role, with a focus on volume hiring.Proven experience in stakeholder management, with the ability to build and maintain strong relationships with hiring managers and other key stakeholders.Strong understanding of recruitment processes and best practices.Excellent communication and interpersonal skills.Proficiency in applicant tracking systems (ATS) Preference: Workable and HR software.Proficient in MS Excel & other Microsoft Office applications.Proven experience in high-volume recruitment specifically within contact center environments. Diversity disclaimer - At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Job Description : Multi-tasking and ready to adapt to new situations and challenges or role reversal Handle misconnections and get the flights confirmed by the Airlines. Reporting to the Team Lead to achieve goals. Requirements: Fresher or a 6 months of experience in any industry Knowledge of the Travel Industry would be a plus Good written and verbal communication. Ability to work in different shifts 24*7 (Includes night shift) Self-learning and being able to take initiative are very important. Comfortable working in voice and chat process Experience / Relieving letter of previous two companies mandatory for an experienced candidate. Immediate joiners preferred Kindly confirm your availability through a call or an email bhagyashri.kadam@etraveligroup.com | 9076091032 Refer your friends who would be interested for this job role. OR Feel free to walk in for the Interview on the below mentioned address

Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. Location: Pune Requirements Job Description: We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be: Working on schedule change reservations Handling emails of customer queries Reporting to the Team Lead to achieve goals Responsible to check all queues Multi-tasking and ready to adapt to new situations and challenges or role reversal. Requirement Any graduates and undergraduates can apply. Any domain experience is added advantage but it's not mandatory Freshers can apply. Knowledge of the Travel Industry would be a plus Excellent written and verbal communication. Ability to work in different shifts (Including night shift) Show more Show less

Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland. Location : Pune Job Description We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be: Reporting to the Team Lead to achieve goals Working in a state of the art call center, as part of a dynamic customer support team Managing high call volumes/email volumes and delivering exceptional quality services to our customers Offering products such as flights, hotels, car rentals, and insurance. 24/7 according to schedule Rotational (Night shifts are included) Requirements Should have at least one year of experience in a call center environment. Excellent written and verbal communication skills in EnglishSelf-driven, proactive, and results-oriented Good attention to detail Well organized, persistent with multitasking skills Competent quantitative skills (good in calculations) Ability to manage change and work under pressure Communicate and work closely with other departments to remain current on any updates Preferred Requirements Travel Industry knowledge is a plus. Exceptional customer service skills and sales abilities Ability to multi-task and work in a fast-paced work environment. Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation. Show more Show less

Description Who We Are Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland. Requirements You will play an instrumental part in the Etraveli Group establishment of an agile team in Pune. Responsible for the development, and continuous improvement of our architecture. Ensure that the solution technically meets our stakeholders requirements for performance, automation and stability Ensure that our internal tools are easy to use and understandable by our customer care operators Ensure that the solution meets the expected quality, always write automated tests on different levels for your code Communicate and collaborate with internal stakeholders regarding status updates and progress. Full stack developer with tech stack: Hands-on Java 8 ( good to have experience in Java 11 or 17) , Struts 2 , Hibernate/JPA, MySQL as well as MemSQL, JSP, Graph QL, Spring, Async and scheduler job processing , Kibana, Queue (either RabbitMQ, Kafka ,ActiveMQ) , Atlassians agile tools-JIRA , Git, Gradle , Jenkins, Grafana, Liquibase, Docker, Kubernetes, Linux, Mac OS, IntelliJ, etc. Along with backend technologies ,you need to have hand-ons experience in React JS / React. Technical Skills Bachelor or master degree in computer science or software engineering 8+ years of experience in product development in Java, synchronous and asynchronous scalable and robust environments Experience with React is must Familiarity with our standard tools and tech stack Very good understanding of agile methodology Strong troubleshooting and problem solving skills Excellent communication skills in English. Personal attributes Team player who sees solutions where others see problems Proactive communicator Appetite to learn new technologies and frameworks . Out of the box , innovative thinking. Quick learner. A positive mindset and motivated by challenging projects; new and existing. Rest assured, we have a lot going on around here! Benefits Successful in e-commerce, on the edge of technology development and with vast experience in the travel industry; we are able to offer you the best of three worlds. When you join us, you’ll be part of a working culture and community where you can have an impact and be supported by our strong leaders on the journey ahead. We base our benefits on four key principles. Financial Benefits We pay fairly and align compensation with your role’s impact on the company. Referral bonus. Pension & insurances Wellbeing & Community Your health and safety is important. In order to be the best version of you every day, you need an environment that provides for your wellbeing. We believe in celebrations and continuously have team-bonding events. Breakfast and fresh fruit at the office regularly. Support via our health-care plans and employee assistance programs. Personal Development Being at the forefront is important for us and we want to provide resources to help you grow. Extensive learning opportunities enabling our employees to become experts in their field. Team trainings and workshops closely connected to your role. Our leaders are recognized as thought leaders in their fields and in your role you will have experts to learn from. Show more Show less

Description Who We Are - Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland. Requirements You will play an instrumental part in the Etraveli Group establishment of an agile team in Pune. You have a dotted line to the FS team (Flight status) based in Athens, Greece. Responsible for the development, and continuous improvement of our architecture. Ensure that the solution technically meets our stakeholders requirements for performance, automation and stability Ensure that our internal tools are easy to use and understandable by our customer care operators Ensure that the solution meets the expected quality, always write automated tests on different levels for your code Participate as a member of the FS team in Pune and Athens, Greece Communicate and collaborate with internal stakeholders regarding status updates and progress. Full stack developer with tech stack: Hands-on Java 8 ( good to have experience in Java 11 or 17) , Struts 2 , Hibernate/JPA, MySQL as well as MemSQL, JSP, Graph QL, Spring, Async and scheduler job processing , Kibana, Queue (either RabbitMQ, Kafka ,ActiveMQ) , Atlassians agile tools-JIRA , Git, Gradle , Jenkins, Grafana, Liquibase, Docker, Kubernetes, Linux, Mac OS, IntelliJ, etc. Along with backend technologies ,you need to have hand-ons experience in Javascript ,Angular 7 or React JS . Technical Skills Bachelor or master degree in computer science or software engineering 5+ years of experience in product development in Java, synchronous and asynchronous scalable and robust environments Familiarity with our standard tools and tech stack Very good understanding of agile methodology Strong troubleshooting and problem solving skills Excellent communication skills in English. Personal attributes Team player who sees solutions where others see problems Proactive communicator Appetite to learn new technologies and frameworks . Out of the box , innovative thinking. Quick learner. A positive mindset and motivated by challenging projects; new and existing. Rest assured, we have a lot going on around here! Benefits Successful in e-commerce, on the edge of technology development and with vast experience in the travel industry; we are able to offer you the best of three worlds. When you join us, you’ll be part of a working culture and community where you can have an impact and be supported by our strong leaders on the journey ahead. We base our benefits on four key principles. Financial Benefits We pay fairly and align compensation with your role’s impact on the company. Referral bonus. Pension & insurances Wellbeing & Community Your health and safety is important. In order to be the best version of you every day, you need an environment that provides for your wellbeing. We believe in celebrations and continuously have team-bonding events. Breakfast and fresh fruit at the office regularly. Support via our health-care plans and employee assistance programs. Personal Development Being at the forefront is important for us and we want to provide resources to help you grow. Extensive learning opportunities enabling our employees to become experts in their field. Team trainings and workshops closely connected to your role. Our leaders are recognized as thought leaders in their fields and in your role you will have experts to learn from. Show more Show less

Description About Us : Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, and TUI. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland. Life at Etraveli Group : Depending on how you want to grow, we want to listen to your future career plan. To be able to inspire you to be your best within a fast-moving industry, we work hard to provide the best prerequisites to make you feel that you belong with us on our journey. We offer a lot of work freedom, time for self-studies, and various fun activities within the team and across the company to foster a great culture. Do you want to be part of the next step in our growth journey? In alignment with the growing targets and needs, we are currently on the lookout for a Senior Fullstack / Backend Engineer, to become part of our team in Pune. In this team, we continuously seek new ways of working that decrease complexity and provide the tools for team members to do their best work. You will be a part of the software life cycle, from start to finish working shift left and right with the activities that are best suited depending on the context. Requirements Responsibilities : You will play an instrumental part in the Etraveli Group establishment of an agile team in Pune. You have a dotted line to the team in Athens ( Greece ) and Gothenburg (Sweden) . Responsible for the development, and continuous improvement of our architecture. Drafting and architecting complex design solutions to solve air tech challenges . Ensure that the solution technically meets our stakeholders requirements for performance, automation and stability Ensure that our internal tools are easy to use and understandable by our customer care operators Ensure that the solution meets the expected quality, always write automated tests on different levels for your code Communicate and collaborate with internal stakeholders. Full Stack Developer With Tech Stack Hands-on Java 17 or 21 , Design Patterns and Anti-Patterns , SOLID Principles , Struts 2 , Hibernate/JPA, MySQL as well as MemSQL, JSP, Graph QL, Spring, Async and scheduler job processing , Kibana, Queue ( Kafka ,ActiveMQ) , Atlassian's agile tools-JIRA , Git, Gradle , Jenkins, Grafana, Liquibase, Docker, Kubernetes, Linux, Mac OS, IntelliJ, etc. Along with backend technologies ,you need to have hand-on experience in Javascript ,Typescript and React JS . Technical Skills Bachelor or master degree in computer science or software engineering. 10+ years of experience in product development, synchronous and asynchronous scalable and robust environments. 3+ years of team leading experience. Drive architectural solutions for domain challenges . Support long term strategic vision. Experience influencing best software engineering practices within your team including coding standards, code reviews , build processes and operations . Experience taking a leading role in building complex software systems. Experience mentoring software engineers to improve their skills making them more effective and efficient . Drive the team onboarding process Develop and implement team productivity effectiveness and efficiency roadmap. Familiarity with our standard tools and tech stack. Understanding of Agile methodology. Strong troubleshooting and problem solving skills. Personal attributes Drive the right culture and professional ethics within the team. Support the efforts in building a great place to work. Team player who sees solutions where others see problems. Proactive communicator. Appetite to learn new technologies and frameworks . Out of the box , innovative thinking. Quick learner. A positive mindset and motivated by challenging projects; new and existing. Rest assured, we have a lot going on around here! Benefits With us, you will always feel trusted and can rely on others to help you. Work together as a team and feel challenged in a way that helps you evolve within your profession. You will have awesome colleagues with whom you will solve complex problems in a fast-moving business. But not just that. A brand new office located in Viman Nagar in Pune, close to metro station and lunch restaurants. We love gaming and after-work activities. We value personal development and continuous training. Recurring Hackathons and Dev Weeks for promoting creativity and trying new things. Comprehensive pension and health insurance through partners. Hybrid working model with the flexibility to work from home two days a week. During onboarding duration , it will be 5 days of WFO . At Etraveli Group, we value diversity and pride ourselves on being a company represented by people from all different backgrounds. During hiring, we are committed to ensuring equality and promoting diversity in the workplace at every selection stage. We provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation. Welcome to Etraveli Group. Show more Show less

Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. Location : Mumbai/Pune Job Purpose We are looking for an experienced candidate to work with us as a Soft Skills Trainer. The ideal candidate should have a proven track record of delivering high-quality soft skills training programs and ensuring quality in customer service delivery in a fast paced and a continuous improvement environment. The span of support would expand beyond India. The candidate should be a self-starter, be able to work independently with minimal supervision, is adaptive to changes, has a zeal to learn and has excellent communication and interpersonal skills. Our Soft Skills Training Team is at the forefront of empowering both our employees and customers to thrive in a global environment. In a customer service company with a diverse, international clientele, we play a crucial role in shaping the skills that drive exceptional customer experiences. Through personalized training programs, we focus on enhancing core soft skills that are not only essential for delivering world-class service but also foster personal growth and professional development for our team members. By equipping employees with the tools to succeed both at work and in life, our team contributes to creating a culture of excellence that extends to every customer interaction, no matter where they are in the world. Responsibilities New Hire Training on Soft Skills - Pre Process Training followed with pre and post assessments New Hire Support on Soft Skills during the Process Training Consistent alignment with operations by auditing calls, chats & emails Support Recruitment Teams to assess the quality of candidates with respect to their communication skills during the interview process Understanding needs, conducting refresher training in English - as per requirement Demonstrating innovation in training by incorporating the floor requirement into the curriculum Conduct engaging and interactive training sessions, workshops, and seminars on various soft skills topics Assess participants' needs, skill levels, and progress, and provide constructive feedback for improvement Provide one-on-one coaching and support, focusing on improving soft skills and customer-centricity Collaborate with stakeholders to understand training requirements and tailor programs accordingly Foster a culture of customer-centricity and excellence in customer service Manage resources effectively to ensure optimal training outcomes and resource utilization Develop and maintain delivery expertise in customer services, staying updated with industry trends and best practices Track and report improvements and trainee / project related performance. Should have experience and comfort in working on excel/google sheets / docs / ppt etc. and knows RCA Conduct TNI/TNA to identify training needs through audits of calls, emails, and chats, and develop improvement plans accordingly Requirements Qualifications & Experience Qualification - Graduate Proven or hands-on experience of at least 2.5 yrs as a Soft Skills/Communication Trainer, preferably in an International Customer Service Process Certification in training or TTT certification or a related field is a plus Strong understanding of key soft skills and the ability to teach them effectively. Strong understanding of customer-centricity and service excellence principles. Excellent communication, presentation, and interpersonal skills. Ability to tailor training programs using different tools to different audiences and learning styles. Strong organizational and time management skills. Ability to work independently and manage multiple projects simultaneously and to work as part of a team Ability to manage and coach agents effectively. Ability to develop and deliver virtual training sessions for teams. Strong attention to detail and organization skills. A quick learner with a zeal to learn and enhance knowledge Demonstrated ability to collaborate with stakeholders and manage training programs effectively. Certification in training or a related field is a plus. Familiarity with working on excel/doc/ppt/google sheets/google docs and similar applications with an understanding of data maintenance and management for the function Flexibility to adapt to changing priorities and requirements in a fast-paced environment. Show more Show less

Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. Location : Mumbai/Pune Job Purpose We are looking for an experienced candidate to work with us as a Soft Skills Trainer. The ideal candidate should have a proven track record of delivering high-quality soft skills training programs and ensuring quality in customer service delivery in a fast paced and a continuous improvement environment. The span of support would expand beyond India. The candidate should be a self-starter, be able to work independently with minimal supervision, is adaptive to changes, has a zeal to learn and has excellent communication and interpersonal skills. Our Soft Skills Training Team is at the forefront of empowering both our employees and customers to thrive in a global environment. In a customer service company with a diverse, international clientele, we play a crucial role in shaping the skills that drive exceptional customer experiences. Through personalized training programs, we focus on enhancing core soft skills that are not only essential for delivering world-class service but also foster personal growth and professional development for our team members. By equipping employees with the tools to succeed both at work and in life, our team contributes to creating a culture of excellence that extends to every customer interaction, no matter where they are in the world. Responsibilities New Hire Training on Soft Skills - Pre Process Training followed with pre and post assessments New Hire Support on Soft Skills during the Process Training Consistent alignment with operations by auditing calls, chats & emails Support Recruitment Teams to assess the quality of candidates with respect to their communication skills during the interview process Understanding needs, conducting refresher training in English - as per requirement Demonstrating innovation in training by incorporating the floor requirement into the curriculum Conduct engaging and interactive training sessions, workshops, and seminars on various soft skills topics Assess participants' needs, skill levels, and progress, and provide constructive feedback for improvement Provide one-on-one coaching and support, focusing on improving soft skills and customer-centricity Collaborate with stakeholders to understand training requirements and tailor programs accordingly Foster a culture of customer-centricity and excellence in customer service Manage resources effectively to ensure optimal training outcomes and resource utilization Develop and maintain delivery expertise in customer services, staying updated with industry trends and best practices Track and report improvements and trainee / project related performance. Should have experience and comfort in working on excel/google sheets / docs / ppt etc. and knows RCA Conduct TNI/TNA to identify training needs through audits of calls, emails, and chats, and develop improvement plans accordingly Requirements Qualifications & Experience Qualification - Graduate Proven or hands-on experience of at least 2.5 yrs as a Soft Skills/Communication Trainer, preferably in an International Customer Service Process Certification in training or TTT certification or a related field is a plus Strong understanding of key soft skills and the ability to teach them effectively. Strong understanding of customer-centricity and service excellence principles. Excellent communication, presentation, and interpersonal skills. Ability to tailor training programs using different tools to different audiences and learning styles. Strong organizational and time management skills. Ability to work independently and manage multiple projects simultaneously and to work as part of a team Ability to manage and coach agents effectively. Ability to develop and deliver virtual training sessions for teams. Strong attention to detail and organization skills. A quick learner with a zeal to learn and enhance knowledge Demonstrated ability to collaborate with stakeholders and manage training programs effectively. Certification in training or a related field is a plus. Familiarity with working on excel/doc/ppt/google sheets/google docs and similar applications with an understanding of data maintenance and management for the function Flexibility to adapt to changing priorities and requirements in a fast-paced environment. Show more Show less

Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. Location: Mumbai / Pune Duties & Responsibilities: Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership. Drive real time management performance for In-house contact centers and Vendors. Drive skilling and priority changes for In-house contact centers and Vendors. Would constantly monitor, track, communicate and document real time floor activities in terms of adherence to defined processes. Responsible for approving and plotting real- time schedule exceptions, and in creating accurate, timely, and relevant intraday reports. Simulating different scenarios, developing contingency plans for unexpected events and invoking those plans when required. Ability to conduct root cause analysis and provide operational actions. Publish intraday reports and attendance at regular intervals. Recommend overtime requirements. Provide ad-hoc data and analysis requests and regular reporting. Work extensively on worksheets. Requirements Minimum 1.5 years of experience as a Workforce Management (WFM) Analyst Excellent written and verbal communication. Strong interpersonal skills to facilitate cross geographic interaction. Proficient in using MS Office applications (MS-word, Excel) & Google Sheets. Good analytical skills. Knowledge of WFM tools required. Experience of working on Genesys Purecloud will be an added benefit. Possesses good business acumen Education Qualification: Graduate in any stream Show more Show less

Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. Location: Pune Duties & Responsibilities Manage ticketing queues New issuance EMD fulfillment Fare rule interpretation Error reporting Contact airlines and providers for different issues Knowledge of NDC’s and ADM’s Requirements 2-3 years of experience in ticketing fulfillment Proficient in Amadeus & Sabre/Travelport Willing to work in rotational shifts 24/7 (Mostly Afternoon and Night) Minimum Qualification: Undergraduate - Diploma / HSC pass (10+2) Documented experience in reading and interpreting airline fare rules and reissue tickets Seeking best practice implementation and driving ideas Excellent written and verbal communication skills in English Understanding the logic behind validating carriers and basic knowledge of IATA regulations Well organized, persistent with multitasking skills Self-driven, proactive, and results-oriented Competent quantitative skills (good in calculations) Ability to manage change and work under pressure Communicate and work closely with other departments to remain current on any updates. Show more Show less

Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. Location: Pune Duties & Responsibilities Monitor and identify failed flight bookings in the system Assist in booking & issuance of the flights on Airline website and Portals Coordinate with Airlines, Suppliers, and internal teams for smooth fulfillment Maintain booking accuracy and update records Fare rule interpretation Ancillary product Fulfillment Error reporting Processing Refunds on Airline website and Portals Requirements Any Fresher/Non travel background experience Willing to work in rotational shifts 24/7 (Night Shifts Included) Minimum Qualification: Undergraduate - Diploma / HSC pass (10+2) Excellent written and verbal communication skills in English Well organized, persistent with multitasking skills Self-driven, proactive, and results-oriented Proficiency with computers and MS Office Strong attention to detail, quick learner, and team player Ability to manage change and work under pressure Show more Show less

Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. About The Role The Customer Services department at ETG is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. We're seeking a dynamic Team Leader to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. If you're passionate about fostering growth and collaboration in a fast-paced environment, join us in shaping the future. Requirements Minimum 2 years of team handling experience Minimum 2 years of experience in GDS (Sabre, Amadeus, or Galileo) Windows, MS Office, Google Applications (expert) Fluent in English - any additional language will be considered a plus Team player Preferred: Graduation or master’s degree in Tourism, Business Administration, or a relative field Amadeus, Sabre, and Galileo (expert) Excellent communication skills Duties & Responsibilities Team development responsibilities Support team members in their daily tasks Deliver training on the job Discuss & set personal targets with each team member Monitor team: their behaviour towards customers & colleagues, their problems or ideas Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude Discuss the team’s performance (quality of their services, mistakes, productivity) with the Assistant Manager and work on improvements whenever necessary Organize & run regular team meetings and one-on-ones to groom team members Assess received feedback from clients/colleagues Prepare reports Discuss/report performance of day/week and special issues - quality wise with the Manager Discuss or escalate daily issues and report the day's Summary to the Manager Ensure the team’s effective functioning Manage team members’ daily schedules and ensure assigned tasks are completed Supervise attendance and ensure time adherence by all team members Monitor Calls & Delegate cases as appropriate Coach and mentor team members to grow in their role 2-3 years of minimum experience in team handling in the respective travel industry or at a similar position Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation. Show more Show less

Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500+ passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. Duties & Responsibilities Recruitment Strategy: Develop and implement effective recruiting strategies to attract qualified candidates across various departments. Sourcing Candidates: Utilize a variety of sourcing methods, including job boards, social media, networking, and employee referrals to identify potential candidates. Screening and Interviewing: Conduct initial screenings and interviews to assess candidates’ qualifications, fit, and alignment with company values. Collaboration: Partner with hiring managers to understand their needs and ensure alignment on job descriptions, candidate profiles, and selection criteria. Candidate Experience: Ensure a positive candidate experience throughout the hiring process, providing timely communication and feedback. Offer Management: Manage the offer process, including negotiating terms, facilitating pre-employment requirements, approvals, etc. Data Management: Maintain accurate records in the applicant tracking system (ATS) and generate reports on recruitment metrics. Market Research: Stay up to date with industry trends and market conditions to inform recruitment strategies. Diversity and Inclusion: Promote diversity and inclusion in the hiring process, ensuring equitable practices. Requirements Here are the qualifying criteria to apply: Bachelor’s degree in Human Resources, or MBA/PGDHRM Minimum 4-6 years of proven experience as a Talent Acquisition Partner or similar role, with a focus on volume hiring. Proven experience in stakeholder management, with the ability to build and maintain strong relationships with hiring managers and other key stakeholders. Strong understanding of recruitment processes and best practices. Excellent communication and interpersonal skills. Proficiency in applicant tracking systems (ATS) Preference: Workable and HR software. Proficient in MS Excel & other Microsoft Office applications. Proven experience in high-volume recruitment specifically within contact center environments. Diversity disclaimer - At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation. Show more Show less

Description Who we are : Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, and TUI. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland. Requirements Position Summary: You will play an instrumental part in the Etraveli Group establishment of an agile team in Pune. You have a dotted line to the team in Athens ( Greece ) and Gothenburg (Sweden) . Responsibilities Responsible for the development, and continuous improvement of our architecture Drafting and architecting complex design solutions to solve air tech challenges Ensure that the solution technically meets our stakeholders requirements for performance, automation and stability Ensure that our internal tools are easy to use and understandable by our customer care operators Ensure that the solution meets the expected quality, always write automated tests on different levels for your code Communicate and collaborate with internal stakeholders You will work closely with other software developers, product owners and UX designers You will be reviewing code, and your code will be reviewed Technical Skills Bachelor or master degree in computer science or software engineering 10+ years of experience in product development, synchronous and asynchronous scalable and robust environments 3+ years of team leading experience Skills set: React, Redux,CSS,HTML5, Javascript, Typescript Drive frontend architectural solutions for domain challenges Support long term strategic vision Experience influencing best software engineering practices within your team including coding standards, code reviews , build processes and operations Experience taking a leading role in building complex software systems Experience mentoring software engineers to improve their skills making them more effective and efficient Drive the team onboarding process Develop and implement team productivity effectiveness and efficiency roadmap Familiarity with our standard tools and tech stack Understanding of Agile methodology Strong troubleshooting and problem solving skills Personal attributes Drive the right culture and professional ethics within the team.Support the efforts in building a great place to work. Team player who sees solutions where others see problems. Proactive communicator. Appetite to learn new technologies and frameworks . Out of the box , innovative thinking. Quick learner. A positive mindset and motivated by challenging projects; new and existing. Rest assured, we have a lot going on around here! Awesome But Not Necessary Familiarity with GraphQL will be a plus Java 17( at least Java 8) will be plus Good to have exposure to GraphQL js , Wings. Benefits Benefits of working at Etraveli : Successful in e-commerce, on the edge of technology development and with vast experience in the travel industry; we are able to offer you the best of three worlds. When you join us, you’ll be part of a working culture and community where you can have an impact and be supported by our strong leaders on the journey ahead. We base our benefits on four key principles. Financial Benefits We pay fairly and align compensation with your role’s impact on the company. Referral bonus. Pension & insurances Wellbeing & Community Your health and safety is important. In order to be the best version of you every day, you need an environment that provides for your wellbeing. We believe in celebrations and continuously have team-bonding events. Breakfast and fresh fruit at the office regularly. Support via our health-care plans and employee assistance programs. Personal Development Being at the forefront is important for us and we want to provide resources to help you grow. Extensive learning opportunities enabling our employees to become experts in their field. Team trainings and workshops closely connected to your role. Our leaders are recognized as thought leaders in their fields and in your role you will have experts to learn from Note : For the initial six months, we will be operating from the office to ensure a productive onboarding and probationary period. Following this initial phase, we will transition to a hybrid working model. Show more Show less

Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. Duties & Responsibilities Scheduler (WFM) will be responsible for reviewing forecasts. Responsible for publishing & managing all scheduling related activities end to end. ▪ Scheduling efficiency ▪ Timeliness of Schedule release ▪ Co-ordination with Operations of leave planner and scheduling inputs ▪ Analytics and data mining ▪ Generate the best suitable work patterns and shift activities ▪ Generate schedules and track scheduling efficiency Requirements ▪ Minimum 3 years of experience in WFM. ▪ Minimum 1.5 years as a scheduler. ▪ Experience of scheduling on Genesys Purecloud. ▪ Possesses good business acumen & Analytical interpretation of data. ▪ Excellent in written & verbal communication. ▪ Strong interpersonal skills to facilitate cross geographic interaction. ▪ Proficient in using MS Office applications (MS-word, Excel) & Google Sheets. ▪ To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively ensuring sufficient coverage at all times to deliver requirements consistently. ▪ Ensuring that all exceptions and future changes are logged in the Work Force Management tool in a timely fashion, if possible before the event and appropriate adjustments are made to ensure minimum impact on consistent delivery of service level. ▪ Complete new hire, leavers & internal transfer processes including contacting HR & updating WFM system(s) in a timely manner ▪ Tracking Training batches and learning curve for New Hires including proficiencies ▪ WFM schedule optimization ▪ Maintain agent & campaign annual leave and update the WFM system with regular audits, ensuring that leave is spread suitable across the year ▪ Regular Schedule Adherence reporting for Operations ▪ Work in close conjunction with RTAs to ensure agent adherence & productivity is controlled & action is taken where appropriate. ▪ Monitoring all non-call handling activities to ensure efficient use of resources and consistent achievement of service level across all activities. Show more Show less

Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland. Job Description As a Travel Consultant in the First Line support team, you will be the initial point of contact for our customers, ensuring they receive the best possible assistance regarding their travel needs. Your primary responsibilities include: Handling incoming inquiries from customers via phone and email Ensuring a positive customer experience during every interaction Providing information about our services including flights, hotels, and car rentals Resolving customer issues efficiently and effectively Collaborating with internal teams to improve service quality and support processes Requirements Looking for Freshers with...... Education: Completed 12th grade or equivalent; higher education is a plus. Interest in Travel: A passion for the travel industry is essential; prior experience is not required. Technical Skills: Basic understanding of Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo is preferred but not mandatory. Training will be provided. Communication: Good verbal and written communication skills in English. Problem-Solving: Willingness to learn strong problem-solving skills and manage multiple tasks in a fast-paced environment. Attention to Detail: A detail-oriented and customer-focused mindset. Teamwork: Ability to work well as part of a team. Flexibility: Open to working rotational shifts, including evenings and weekends. Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation. Show more Show less

Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. About The Role The Customer Services department at ETG is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. We're seeking a dynamic Team Leader to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. If you're passionate about fostering growth and collaboration in a fast-paced environment, join us in shaping the future. Requirements Minimum 2 years of team handling experience Minimum HSC Pass Experience in GDS (Sabre, Amadeus, or Galileo) Windows, MS Office, Google Applications (expert) Fluent in English - any additional language will be considered a plus Team player Preferred: Graduation or master’s degree in Tourism, Business Administration, or a relative field Amadeus, Sabre, and Galileo (expert) Excellent communication skills Duties & Responsibilities Team development responsibilities Support team members in their daily tasks Deliver training on the job Discuss & set personal targets with each team member Monitor team: their behavior towards customers & colleagues, their problems or ideas Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude Discuss the team’s performance (quality of their services, mistakes, productivity) with the Assistant Manager and work on improvements whenever necessary Organize & run regular team meetings and one-on-ones to groom team members Assess received feedback from clients/colleagues Prepare reports Discuss/report performance of day/week and special issues - quality wise with the Manager Discuss or escalate daily issues and report the day's Summary to the Manager Ensure the team’s effective functioning Manage team members’ daily schedules and ensure assigned tasks are completed Supervise attendance and ensure time adherence by all team members Monitor Calls & Delegate cases as appropriate Coach and mentor team members to grow in their role 2-3 years of minimum experience in team handling in the respective travel industry or at a similar position Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation. Show more Show less