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Description
Description Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland. Job Description As a Travel Consultant in the First Line support team, you will be the initial point of contact for our customers, ensuring they receive the best possible assistance regarding their travel needs. Your primary responsibilities include: Handling incoming inquiries from customers via phone and email Ensuring a positive customer experience during every interaction Providing information about our services including flights, hotels, and car rentals Resolving customer issues efficiently and effectively Collaborating with internal teams to improve service quality and support processes Requirements Looking for Freshers with...... Education: Completed 12th grade or equivalent; higher education is a plus. Interest in Travel: A passion for the travel industry is essential; prior experience is not required. Technical Skills: Basic understanding of Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo is preferred but not mandatory. Training will be provided. Communication: Good verbal and written communication skills in English. Problem-Solving: Willingness to learn strong problem-solving skills and manage multiple tasks in a fast-paced environment. Attention to Detail: A detail-oriented and customer-focused mindset. Teamwork: Ability to work well as part of a team. Flexibility: Open to working rotational shifts, including evenings and weekends. Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation. Show more Show less
